Retirement Line Avis 

from the first call on what is a complicated subject John went through it all, with mods to quotes until we achieved the desired result! Then Lucy and Sarah saw it through to conclusion.thanks all for an efficient,friendly service and I dont mind my income was higher than predicted!

Polite, helpful and informative.

From start to finish I was informed every step of the way, explain everything, no issues, efficient, very professional.
A big thank you goes out Tom and Molly.

I had put off taking my pension as there appeared to be so many options. However when I contacted Retirement Line they were objective and clear about explaining about annuities. Kimberley Newbigging went through all the pension options I was requesting information about. She sent me in depth details of the options and let me take as much time as I wished in order to decide what was best for me. She was extremely knowledgeable, friendly and professional. Once I had decided on an option then Safeen kept me up to date with the progress and was there for any questions. I would highly rate the service I got from Retirement Line.
Janet Young

Very impressed with Retirement Line.
Really good, friendly, low-stress, old fashioned customer oriented service. The brilliant Kimberley and John guided me through my options and carried out my annuity choices with surprisingly little fuss, and none of the sale pressure you might expect.
Excellent attention to detail to the point where (without even being asked) they reimbursed the extra postage I incurred sending A4 forms to them instead of using the first class envelope provided. (No company I have ever worked for would have done this).
Would highly recommend to anyone wanting to purchase a pension annuity.

Would recommend Retirement line to friends and family both Paul guy & Mollie we’re very friendly and knowledgeable kept me informed about my annuity from start to finish could not ask for more

From first contact with the company George Gilbert was very clear with all the information and put every thing in plan English that was easy to follow. There was no hard push as to what to do just clear data.
I did move funds with them and the information from the transfer person Lucy Thompson was often and very clear. The transfer went very smoothly I would 100% recommend them

The process of buying an annuity was made clear and simple by Oliver Prescott and Andrew Rist. They supported me through the entire process with clear communication and prompt responses to any questions I had. Oliver was able to search a wide range of providers so that I could choose the best quote and he even helped me with a a query once I had chosen that led to me getting an improved offer.

Everyone was patient and explained everything fully to me, always double checking with me that I was completely happy and understood the choices I had made.
Beate Chinta made sure I was fully updated at all times

Very helpful staff, even though I didn't have a great amount to invest. No issues with the whole process, which they handled well from start to finish.

I would like to thank both Tony Jarman and Jamar Dobson for the help in getting my Your Tomorrow Pension set up. I could not have managed this without the guidance and help from both of these individuals. They went above and beyond their remit to guide me through each step and clarify things when it wasn’t clear on emails received from WTW what was actually required. Tony took the time to have a call with me to talk me through how to complete the forms required and Jamar consistently kept me updated by email on the progress of the settlement.
They are both a credit to the company and have nothing but praise for them both.

Kim Kennedy Newbiggin was such a helpful, friendly and professional person to deal with at Retirement Line. She clearly explained the different options that were available to me, and I felt I could ask her any questions without feeling “silly”. When her part was completed, she handed over to her colleague, Scott Mulhearn, who was just as professional in completing the transaction. I would highly recommend them and will be using them again in the future.

SUPER SERVICE - QUICK ATTENTIVE RESPONSE TIMINGS

Great service from the start very good communication and great customer service from George Gilbert and Jasmine Soulby thank you both very much i would not hesitate to recommend you to anyone .

Clarity, efficiency and superb customer service. First class experience about a subject matter that can be so daunting for those not 'in the know'.

Hats off to Andrew Ward and Jasmine Soulby for their help and guidance.

Jamar Dobson went the extra mile to make the journey as smooth as possible. He was professional all the way through some unnecessarily obstacles from another party involved in this process.
Jamar to me seemed to be having some experience of a Paralegal. I’m really I had the pleasure of working with Jamar Dobson and wish him all the best for the future 😁

Both of your staff that helped me the most made it a much easier experience.
I can't fault their efforts and helpfulness, keeping me updated and very plesent on the phone.

The whole daunting process of my Annuity Purchase was made that much clearer and easier to understand by being thoroughly and expertly explained to me by Josie Thomas (with whom I have had the good fortune of having dealt with me before). Josie then handed over proceedings to Safeen Kauser. As with Josie, Safeen was equally thorough in all matters concerned and kept me well-informed with frequent emails. I am sincerely grateful to both Josie and Safeen for their exceptional professionalism in dealing with my case and for keeping me updated at every stage of its development.

It couldn’t have been more straightforward. Retirement Line - Matthew Gordon and Dan Milton in particular - made the whole process totally seamless. The service they provided was very professional and I have no hesitation in recommending them.