Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Like others recently, ordered helmet and visor from them. They charged my card the next business day but that's about it. No tracking, email not responded to, calls not answered. Bank is reversing the... Voir plus

Noté 1 sur 5 étoiles

Edit:Shortly after writing this review retobikegear.com refunded me my money. No message, explanation, or apology. At least I got my money back. I will not be buying anything from them in the fut... Voir plus

Noté 5 sur 5 étoiles

Excellent products, I forgot to put in my discount codes but sent them an email and they credited me back my money not a store credit. Plus they responded to my email promptly. I bought 2 helmets from... Voir plus

Noté 1 sur 5 étoiles

Amazingly bad !!! I’ve ordered a pare of gloves, they charged me and after three days of no info I wrote an email. They answered me to have patience, after one week I received an email, they apologiz... Voir plus

À propos de l'entreprise

  1. Magasin d'équipement et d'accessoires pour motos

Informations provenant de diverses sources externes

Old School Motorcycle Helmets, Apparel, and Parts - since 2008


Coordonnées de contact

1,6

Mauvais

TrustScore 1.5 sur 5

35 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I was worried at first but Retro pulled…

I was worried at first but Retro pulled though shipping took a little longer than expected but still a reasonable time frame. Packaging was good product arrived safely and were just as presented on web site. Ty retro bike gear

3 août 2019
Avis spontané
Noté 5 sur 5 étoiles

The best customer service!!

The best customer service!!! I received the wrong helmet, I called customer service the correct helmet was shipped ASAP. Customer service called me back each time I called for status. This the second helmet I have purchased. Great product even better customer thanks

20 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

I love my new Torc T-1

I love my new helmet! Came on time. Looks exactly how I expected. I am between a Small and a Medium on the size chart so I followed their advice and ordered the Small. It fits great!

18 juillet 2019
Avis spontané
Noté 1 sur 5 étoiles

The returns process is heinous

The returns process is heinous. Motorcycle helmets can be a guessing game as to what will work. When I spend over $200 on a helmet that does not fit properly despite the size chart, I shouldn’t to pay $20 to return the helmet! I will never purchase from this website again.

16 juillet 2019
Avis spontané
Logo de RetroBikeGear.com

Réponse de RetroBikeGear.com

Hi Adrea, we replied to your email expressing your concerns, but I also wanted to reach out here. Our returns policy is stated on our website and is standard for our industry. We do try to mitigate the cost/risk for our customers by sending out a second helmet via exchange without charging shipping, and are happy to answer any questions about sizing before placing your order. Thank you again for your business and we hope you find a new lid that works for you!

Noté 5 sur 5 étoiles

Outstanding Customer Service

Ordered a new tinted visor for my helmet from these guys. They shipped fairly quickly, but the package tracker didn't update any movement for an entire business week, so I contacted their customer service and their guy Fred took care of me. Turned out USPS lost my package as soon as they received it, but they found it in a few days and shipping resumed.

I received my order in a reasonable amount of time, but the packaging stated it was "received damaged".

And well...it was very damaged. Scratches so bad it was utterly useless to use on a sunny day. So I contacted Fred again and told him the situation. He immediately dispatched a *FREE* replacement visor, as well as threw in a *FREE* T-shirt, putting them in suitable packaging this time (first one was in a bubble wrap envelope, not sure who thought that was a good idea with it being "international" shipping).

Both just arrived today. The visor was in perfect condition this time, and the T-shirt is pretty cool.

All in all, I'm very pleased with these guys, even with the headache I went through to get my visor.

15 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent products

Excellent products, I forgot to put in my discount codes but sent them an email and they credited me back my money not a store credit. Plus they responded to my email promptly. I bought 2 helmets from this company and both times I received eac helmet within 7 days, perfectly wrapped. FYI, if you need assistance with anything it's faster to email them. I'm definitely a happy customer & will buy more gear from RETRO BIKE GEAR. Sincerely Jon Vidana

14 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Courteous staff, prompt service

I had an issue with the helmet I bought and they responded to my email within an hour of sending it. Although the helmet still didn't work out, the staff was courteous and the service was great. I'll definitely shop here again.

10 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Fast Service

Fast Service. I mistakenly ordered the wrong size. They handled it no problem. Great products.

10 juillet 2019
Avis spontané

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