RIAS Avis 

Excellent service, very polite on the telephone Phone and very helpful

Dry easy to renew policy and documents arrived on time

Yet another company not interested in business and retaining a client. Rias insurance. Good price but with the possibility of selling my vehicle I wanted to change my annual payment to monthly. This appears to be a total impossibility with them obviously for reasons best known to themselves. They say it can be done via my online account. It can’t and I have spent hours going round in circles trying to do it. Also hours on chat trying to get the change made, despite saying payment can be made via chat I then get a notice saying as the policy is up for renewal I can’t pay via chat. I can phone though - and how many times have I told them I am deaf so don’t use the phone? Did I get fed up in the end? Yes having wasted so much time getting absolutely nowhere. Did Rias help in any way? No they didn’t and obviously don’t give a fig about losing a customer. One very unhappy client who is now going elsewhere for car insurance. Also I understood there was a law against charging a higher price if one paid monthly rather than annually?

Robbing idiots. Removed auto renewal off my policy no emails nothing renewed without my consent and then you can't get in contact and expect me to pay cancellation fees for their mistakes

Great customer service

Easy to use questionnaire, full terms and conditions clearly explained

Easy access into my account

The price was good and I find the paperwork easy to follow

Hard work mainly to pay

Very disappointing experience. Rias valued my car at only £4,500 when its actual value is around £45,000. When I contacted them to correct this obvious error, they cancelled my policy without giving me a proper explanation. I have a clean driving licence, so I’m now worried that their mistake and cancellation could affect my future insurance. This is completely unfair and needs to be corrected immediately.

RIAS shouldn’t have accepted my insurance and taken payment if they were only going to cancel it afterwards.

Policy number: GDCCA09759280

Hassan Qalbe
Thank you for resolving this over the phone. However, it would have been better to confirm by email that RIAS cancelling the policy due to the incorrect vehicle value will not appear as a cancelled or voided policy on other insurers’ systems, and that I should answer “No” if asked whether I have ever had insurance cancelled or voided. Please confirm this in writing for my protection.

The website was very user friendly and easy to understand and navigate without any help. The online account also was easy to access and all the documents were easy to obtain and download copies. The website and online account explained the processes for making any future changes to the policy and the best way was via your online account to avoid or incur additional charges.

It was easy and clear to understand and fill in the forms.

Shocking renewal, price. No claim made yet it almost doubled.

Hi Rias.You wrote to me on Trust Pilot on the 28th of August saying that you have gathered all complaints and have sent them to the RAC and have asked them to contact us directly.That was 2 weeks ago and still no response.This goes back to July 17 and not even one apology.
Also,why are we constantly communicating on Trust Pilot when you could either email me or just pick up the FONE

Great price, easy to deal with.

Rias are communicative and easy to deal with. Although I've not had to claim the service I have received has been great.

Efficient, friendly and informative on phone and competitive pricing for my renewal.

Never heard of Rias prior to my purchase of car insurance and had a general query about new policy, spoke to Becky who was extremely helpful and so far so good!