I’d never heard of RIAS insurance and honesty was apprehensive, but after every encounter they are by far the best customer service I’ve ever experienced and I’m old! lol if you’re lucky you’ll get a... Voir plus
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The more info you give, price gets better. There are little tips and information points which I liked. It's simple to use and you have the option to call for purchasing the insurance; I am assuming... Voir plus
My current car is insured with RIAS. They do NOT insure Leapmotor T03. After jumping through endless hoops answering endless questions, they don't insure it. BUT they work with Gallacher who they co... Voir plus
L'entreprise a répondu
I had a “ no fault” claim and everything went smoothly. I was unsure whether to claim on my insurance or the guilty party’s, but was told claiming on mine would ensure I got the fastest service a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Coordonnées de contact
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Royaume-Uni
- motor@rias.co.uk
- rias.co.uk
4,2
Bien
13 k avis
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Very dissapointed with the nightmare service.
I have been with RIAS since Jan this year no problems until today.
I have never before offered a review on them but felt the need to do so at this company that makes a mockery of the term "customer service".
I have bought a new car and wanted to change my insurance and continue it with my new car so went on line and could not enter my car make it just froze or so I thought. I have a new registration number which it did not recognise so was told to enter manually which was impossible to do .
I went on the so called AI chat assist which took ages to respond and just made me frustrated as it was so useless.
I then found a page which stated I had changed my details to my new car and for the last 140 odd days left on the policy the charge would be for the new car £99,999.00 !!!.
I decided to cancel my existing policy which I have done disgusted by the tech nightmare of online bot chats.
I will never use this company again.
Beware the company that makes it so easy to buy a policy and become a nightmare to deal with when you need assistance.
28 août 2026
Avis spontané
Réponse de RIAS
Good afternoon,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating this must have been when trying to update your policy following the purchase of a new vehicle.
Based on the information provided, we're not clear exactly what happened during the online process, and we'd like the opportunity to look into this further. If possible, please respond to our review invitation with your policy number, as this will help us locate your details and investigate the circumstances you've described.
We'd also like to review the outcome of your policy change request and cancellation to ensure everything has been handled correctly.
Thank you for bringing this to our attention, and we're sorry for the frustration and inconvenience caused.
Kind regards,
AD, on behalf of the RIAS Team.
RIAS - EXTREMELY DIFFICULT TO CANCEL POLICY
RIAS MAKE IT EXTREMELY DIFFICULT TO CSNCEL A RENEWAL BY DIRECTING YOU ONLINE AND THEN AT END OF PROCESS SAYING YOU CANNOT CANCEL AND HAVE TO PHONE, BUT NOT PROVIDING A PHONE NUMBER !! VERY DIFFICULT TO GETVA PHONE NUMBER SND THEN YOU ARE ROUTED THROUGH VARIOUS OPTIONS AND UNNECESSARY STATEMENTS AFTER YOU HSVE SELECTED CSNCEL POLICY AND URGED TO DO IT ONLINE. WHEN YOU FINALLY GET TO SORAK TO SOMEONE THST IS WHEN YIU ACTUALLY GET DECENT CUSTOMER SERVICE.
27 août 2026
Avis spontané
Réponse de RIAS
Good afternoon,
Thank you for taking the time to leave a review.
We're sorry to hear that you found the cancellation process frustrating and that you experienced difficulty locating the appropriate contact details.
We appreciate that being directed between different contact methods can be inconvenient, particularly when you're trying to make changes to your policy. In addition to the contact details provided within your policy documentation, customers can also contact our teams via the live chat service on our website.
We're pleased to hear that, once you were able to speak with an adviser, you received good customer service.
Thank you for sharing your feedback, and we apologise for any frustration caused.
Kind regards,
AD, on behalf of the RIAS Team.
easy transaction as insurance is…
easy transaction as insurance is reactive only time will tell
27 août 2026
Réponse de RIAS
Good afternoon Steven,
Thank you for taking the time to leave a review.
We're pleased to hear that arranging your insurance was a straightforward process. We appreciate your comments and understand that the true value of an insurance policy is often judged over time and when support is needed.
Thank you for choosing us, and we appreciate your feedback.
Kind regards,
AD, on behalf of the RIAS Team.
Many thanks to Leticia today
Many thanks to Leticia today - you ref ends 4/001
Excellent service in every way.
27 août 2026
Avis spontané
This is the absolute worst insurance…
This is the absolute worst insurance company I have ever had the displeasure of dealing with. They deliberately waited until the 14-day cooling-off period expired before raising my premium. To make matters worse, they are now demanding a fee just to cancel the policy. These are typical extortion tactics. Avoid them at all costs!
26 août 2026
Avis spontané
Réponse de RIAS
Hello Krzysztof, we are sorry to receive this review from you.
If you would like to discuss the reasons and timing for raising of your premium, please do not hesitate to give us a call. Our team are more than happy to answer any questions you have regarding this or, the cancellation fees charged.
There are fees associated with cancelling your policy and details of these can be found in your policy documents.
Kind regards,
MR, on behalf of the RIAS Team.
When speaking on the phone you no any…you can get peace of mind
When speaking on the phone you no any issues can be sorted very pleased with the person who helped me
19 août 2026
Good price easily accessed
12 août 2026
So simple
Simple, competitive,straightforward, jargon free & all appears to work seamlessly
24 août 2026
Unfair
I reached RIAS from a comparison site (Money supermarket). However, when going from one site to another the dates changed and I didn't noticed until I already have paid. I tried to contact them straight away to change the date of the policy and I was told I needed to pay more for the change. Thiefs!
24 août 2026
Réponse de RIAS
Good afternoon,
Thank you for your review. We're sorry to hear about your experience. The information used to generate a quote is based on the details entered during the quotation process and cannot be altered once submitted. The date recorded on the quote would therefore be the date that was entered at the time.
If there are any questions regarding the information submitted through a comparison website, we can request verification from the comparison site, which keeps a record of the details entered during the quotation journey. This allows us to confirm exactly what information was provided at the point the quote was generated.
As a policy start date is one of the factors used when calculating insurance premiums, changing the start date may result in a different premium being offered. However, this does not automatically mean the premium will increase, as the price may be higher, lower, or remain the same depending on the circumstances. If you would like us to review this further or provide a quote based on an alternative start date, please contact us directly and we'll be happy to help.
Kind regards,
AD, on behalf of the RIAS Team.
Less computer more human interaction
I prefer to speak to someone as I want to ensure it is done right
24 août 2026
Réponse de RIAS
Good afternoon,
Thank you for your review.
We appreciate that not everyone prefers digital services and some customers feel more comfortable speaking with an adviser directly. If you need assistance, our contact details can be found on your policy documents and our team will be happy to help.
For policy changes, you can obtain a quote through your online account and then contact us if you'd like to discuss the changes with one of our advisers before proceeding, just to ensure everything is correct. This also allows you to view the quote online, helping you avoid any administration fee that may apply when certain changes are completed over the phone.
Kind regards,
AD, on behalf of the RIAS Team.
Réponse de RIAS
Good afternoon,
Thank you for taking the time to leave a review and share your rating with us. Unfortunately, we're unable to see any additional comments alongside your review, so we're unable to respond to any specific feedback on this occasion. If you require any assistance or would like to discuss your experience further, please feel free to contact us directly and we'll be happy to help.
Kind regards,
AD, on behalf of the RIAS Team.
Not very good
Not very good. I've never had a claim and yet they are putting the car insurance price up by 20%. I've phoned them and they won't even look at reducing. So much for loyalty.
25 août 2026
Avis spontané
Réponse de RIAS
Good afternoon Mark,
We are sorry to hear we could not offer a more competitive renewal premium this year.
The renewal quote is not just based on the fact you have not made a claim.
Price fluctuations are common in the insurance market and we work hard to maintain our competitiveness, however this will not always be the case for all of our customers.
We do state on renewal invitations that we offer our best price upfront, so contacting us won't lead to additional discounts.
I understand this is disappointing, and we do encourage shopping around to ensure you are getting the best price for your Insurance needs.
Kind regards,
DM, on behalf of the RIAS Team.
Decent while it lasted, but renewal prices make loyalty impossible
I’ve been insured with RIAS for a couple of years and initially had a positive experience. The pricing was competitive, and the service was solid throughout my time with them.
However, this year's renewal quote came through at £1,032.56, up significantly from £783.17 last year—an increase of nearly £250 with no changes in risk or claims made. After a quick look across comparison sites, multiple reputable providers are offering identical comprehensive cover for around £550, which is almost half of RIAS’s renewal price.
It’s disappointing to see existing customer loyalty penalized with such an uncompetitive quote. If you’re considering RIAS, they are fine initially, but make sure you shop around at renewal time rather than letting the policy auto-renew.
24 août 2026
Avis spontané
Réponse de RIAS
Good afternoon Scott,
Customer loyalty is highly appreciated, however it is not always possible to remain competitive for all customers.
Underwriting criteria is ever-evolving and there are several factors than can make certain risk rated information more of a concern than in previous years. More information about these are available on our website.
The circumstances are unique to every individual and it isn't only your claims history that has to be taken into account.
We do state on our renewal invitations that shopping around is encouraged for this very reason, and we do hope that we can be more accommodating again in the near future.
Kind regards,
DM, on behalf of the RIAS Team.
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