RIAS Avis 

being non tech it was simple and plain to understand, and it made the job simple for me.

From first contacting Rias I felt confident and at ease.
They gave me all the right information
to be able to keep in touch .
The claim went through quite smoothly I would recommend Rias

Dealt with my non-fault claim in amazing time, very happy with the service. Would without doubt recommend.

When I spoke to someone who gave me the information I require in a professional manner, the lady was excellent. Going on line to get the original quote is a bit stressful for me, as I'm not very tech savvy. I eventually spoke to someone just to confirm I had completed the online part fine correctly. After that I completed the transaction. I am very happy with the service.

Took out a new car insurance policy. Upon first attempt at payment I received a message saying there had been a processing issue so the policy had not been arranged. Tried again and got instant confirmation of cover. Checked my bank and the payment has been taken twice - putting me into overdraft! Webchat agent apologised for inconvenience and said I can expect a refund in 3-5 working days. Not a great start.

great price. been with hastings for years but their renewal quotes every year are outrageous and are unable to get near the price of other companies after trying to price match

really easy to get insurance get yourself a good overall policy

It was clear to fill in forms
Needed to call your operator for payment help ,was very helpful.

So easy and straight forward

I had an accident while under this policy (other drivers fault) Rias was exceptionally good at paying out on the policy after they deemed the car was a write off due to potential structural damage they paid the full market price (within 2 days of the claim) after I sent photos of the car. They lose a star because their renewal quote for the following year was ridiculous I know they might deem me higher risk now but it was another driver who went into the side of me I have no previous accidents a clean licence and 9 years no claims (what does make me suspicious is the amount of other reviews on this website regarding this company that all say the same about the renewal being high it makes me wonder what their tactic is maybe they only like to keep customers on a yearly basis?) This year I'm looking for a quote and they've gone back down to a reasonable price so I'll probably go with them again

Neutral, neither for or against.

It was very easy and straight forward to update my policy

Easy to understand quote forms and competitive price

When I try to log in to myRIAS on my mobile the screen goes blank. I have managed to log in on my wife’s iPad. But I need to manage my account on my own phone.

Very easy to set up insurance for 2 cars at a good price

Purchased car insurance with RIAS in June 2026. Now in August 2026 we are changing our car from a 2022 Nissan Juke to a 2025 Ford Puma mild hybrid car - one of the country's best selling cars. When I tried to move the insurance over on-line to the new car I was told to speak with Customer Service which I duly did, only to be told that I cannot transfer the policy!! I subsequently found out from an insurance broker that RIAS don't insure Electric or Hybrid cars!!! As a result RIAS are now charging me £50 to cancel my current insurance policy which I find totally unreasonable!!
Be warned if you think you may change your car during the term of your insurance!!

Brilliant service.

refer to the survey

It's the survey you asked me to take part in in your email to me of 15th August.