What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as yo... Voir plus
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Cannot navigate site, anytime you actually find a live link it just reloads the page. No place to log in, can't cancel the monthly auto charge. 3/4/2026 Updating my review, I emailed them and they... Voir plus
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I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Voir plus
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After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Voir plus
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3,1
Moyen
499 avis
A répondu à 100 % de ses avis négatifs
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THIS IS A SCAM
THIS IS A SCAM!
NOT TRUSTWORTHY!
STEALS MONEY BY REFUSING TO CANCEL!
UNRESPONSIVE, LAZY CUSTOMER SERVICE!
A SCAM FROM START TO FINISH
22 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Sharon,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers.
Please rest assured that our customer support team is available and ready to assist you. You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
If you need any further help let us know.
Kind regards,
Michelle
Monthly subscription is dubious
I don’t remember any monthly subscription of $19.99 when I purchased the kit. I thought it was a one time kit. I am not able to find how to unsubscribe on their App or the website. This is very fishy.
19 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Ad,
Thank you for sharing your feedback, and we’re sorry for the confusion and frustration this has caused.
The subscription details are presented during checkout on the payment authorization page prior to completing the purchase. That said, we understand how this may have been overlooked, and we sincerely apologize for any misunderstanding.
Please rest assured that subscriptions can be canceled at any time, and our customer support remains active to assist you. You can reach us at support@ribboncheckup.com or via live chat on our support site, you can also cancel your subscription here https://support.ribboncheckup.com/.
We appreciate you bringing this to our attention and are here to assist.
Kind regards,
Michelle
Crooks I never received kit then had to…
Crooks I never received kit then had to cancel a subscription that I didnt know I had. They refuse to refund my money. Keep blaming on mt credit card company. Stay Away from this company!
25 février 2026
Avis spontané
Réponse de RibbonWell™
Hi there,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We’d like the opportunity to review your account and look into this matter for you. At the moment, we’re unable to locate your details based on the information provided in the review.
Could you please provide the email address used when placing the order or registering your account? Once we have that, we’ll be able to check your account in our system and assist you further.
Thank you, and we look forward to helping resolve this for you.
Kind regards,
Michelle
Beware: subscription scam
scam. they do not clearly tell you that the initial service signs you up for a $19.95 monthly subscription. Nor, do they communicate any of this information upon email confirmation after your first purchase. Nor do they send you an invoice every month to confirm your monthly subscription as most subscription-based companies use as best practices with their customers. Finally, it's not easy to find how to cancel on their website.
13 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Randy,
Thank you for sharing your feedback, and we’re sorry for the confusion and frustration this experience has caused.
The subscription details are presented during checkout on the payment authorization page, and email confirmations are automatically sent to the registered email address for each order and subscription charge. That said, we understand how this information may have been overlooked, and we sincerely apologize for any inconvenience this may have caused.
We’re glad to see that your subscription has already been canceled, and there will be no further billing.
To ensure your concerns are fully addressed, we will also reach out to you directly via email to review your account and provide any additional assistance you may need.
Thank you for bringing this to our attention.
Kind regards,
Michelle
This is a Scam- BeWare.
This is a Scam- BeWare.
They post a contact number that doesn’t exist.
I had to cancel my credit card to stop the theft - they continue to charge my credit card fraudulently.
It’s a scam
20 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Tony,
Thank you for sharing your concerns, and we’re sorry to hear about your experience.
We’d like to clarify that Ribbon Checkup is currently undergoing a transition. Because of this transition, parts of the website and some contact pages may be temporarily unavailable, which may have caused the difficulty you experienced.
However, please rest assured that our customer support remains active and available to assist customers with account concerns. You can reach us directly at support@ribboncheckup.com for faster assistance, or you may use the live chat icon on the website, which is still active.
We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve any concerns.
Kind regards,
Michelle
Terrible
Terrible, I noticed a charge for 19.99 from Ribbon as a monthly charge, and went to find the app, and it was gone. They never notified me that the app and product are no longer supported in the US, and I was still charged. I have since canceled the membership, and they offered 1 month of payment back. This was a very unethical and sneaky money grab.
11 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Chris,
Thank you for sharing your feedback, and we’re very sorry for the frustration this situation has caused.
We’d like to clarify that Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States as part of a transition while we work on designing and developing new test kits. Because of this change, the app may no longer be available, which we understand can be confusing.
Regarding the $19.99 membership, the subscription details are displayed during checkout on the payment authorization page. However, we understand how this may have been overlooked, and we sincerely apologize for the inconvenience caused.
We’re glad to hear that your membership has already been canceled and that a refund for one month was processed. If you need any additional assistance or would like us to review your account further, our customer support team remains active via email and live chat.
Thank you for bringing this to our attention.
Kind regards,
Michelle
I ordered the smallest amount of test…
I ordered the smallest amount of test strips possible (thankfully). I NEVER saw where it says after 30 days the card used to buy the strips would be charged $19.95 per month until cancelled. The 31st day after my 1st test strip use--- I was charged. I called them and they removed it. Then offered me a $5.99 per month option for up to 4 tests per month. That also is not mentioned anywhere I can find as an option. I assume it's for people blindsided that caught the $19.95 in order to make them stay. I am NOT ABOUT THIS BS at all. I am just throwing away the box. Lesson learned and out $49.95 for 1 test. The other strips are in da trash.
9 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Kelly,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
The subscription details are displayed during checkout on the payment authorization page before the purchase is completed. That said, we understand how this information may have been overlooked, and we apologize for any confusion.
We’re glad to hear that when you contacted support, the $19.95 charge was promptly removed. The $5.99 plan that was mentioned is simply a lower-tier membership option some customers choose if they prefer fewer scans per month.
We truly regret the frustration this experience caused and appreciate you taking the time to share your feedback.
Kind regards,
Michelle
MONTHLY BILLING ADD ON IS NOT RIGHT
Make the monthly billing well known up front instead of buried in some fine print somewhere.
9 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Steve,
Thank you for your feedback—we appreciate you taking the time to share it.
The subscription details are displayed on the checkout and payment authorization page prior to completing the purchase. That said, we understand how this information may sometimes be overlooked, and we apologize for any confusion this may have caused.
We truly value feedback like yours as it helps us improve transparency and the overall customer experience.
Kind regards,
Michelle
Ribbon Checkup Swindle
I purchased a Ribbon Checkup health test kit for about $57, which was supposed to allow customers to check potential health concerns using test strips and their online platform.
On March 8, 2026, I was unexpectedly charged a $19.99 subscription fee that I was not aware of when I bought the kit. When I looked into it, I noticed that the company no longer appears to be selling these kits, and their website has changed significantly, which raises concerns about whether the product is even supported anymore.
On March 9, 2026, I contacted customer service through their online chat and spoke with a representative. He told me the subscription would be refunded and gave me a link to confirm the cancellation. However, when I checked the link and entered my email, it showed that my subscription had not actually been canceled.
After I pointed this out, communication stopped, and the issue remains unresolved.
At this point, I am requesting a refund of the $19.99 subscription charge and the original cost of the test kit, since the product appears to have been discontinued and the subscription was not clearly disclosed.
I have filed a complaint with the Missouri Attorney General and am looking at other outlets such as Ripoff Report. They have an "F" rating on the BBB, but are not affiliated with it.
After experiencing this, my goal is consumer awareness.
9 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Tank,
Thank you for taking the time to share your concerns. We’re sorry to hear about the frustration this situation has caused and appreciate the opportunity to help resolve it.
At the moment, we’re unable to locate an account under the name provided. To properly review the charges and assist you as quickly as possible, could you please provide the email address used when making the purchase or signing up? Once we have that information, we’ll be able to locate your account in our system and look into the subscription and refund request right away.
We’d also like to share an important update: Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. This transition is the reason why parts of the website and some services may no longer appear accessible.
Ribbon Checkup is currently designing and developing new test kits, and further updates will be shared as they become available.
Our support team remains active, and we’re here to assist in reviewing your account and resolving this matter as quickly as possible once we receive the correct account email.
Kind regards,
Michelle
Do not trust Ribbonwell
I have tested myself at least 8 times now, probably more. When I go to check my history, it shows only two tests. When I try to get an answer from customer service, I get an AI fake person who lies. They claim to be checking why my history has disappeared, but they never get back to me. I would caution anyone who is considering this "service" to look elsewhere. I suspect a scam. One indicator is that they are now flogging a recipe wellness service in addition to the pee strips. They claim to be a wellness company. I think they are TikTok influencers with a bigger budget.
8 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Ron,
Thank you for sharing your feedback, and we’re very sorry for the frustration this situation has caused.
First, we’d like to reassure you that when you contacted support, you were speaking with a live customer support agent, not an AI or automated “fake” person. We understand how frustrating it must have been not receiving a timely update, and we sincerely apologize for that experience.
Regarding your test history and stored results, we will reach out to you directly via email to assist in reviewing your account and help clarify what may have happened.
We’d also like to provide an important update. Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States, which is the reason why parts of the website may currently be unavailable or limited.
Ribbon Checkup is currently in the process of designing and developing new test kits, and further updates will be shared as they become available.
We truly apologize for the inconvenience and confusion during this transition and appreciate the opportunity to assist you directly.
Kind regards,
Michelle
They are not upfront about the monthly…
They are not upfront about the monthly fees. Screwed me out of $20.00 for the kit, because it’s worthless now. Screwed me out another $20.00. Tried to screw me out another $20.00. I sent them an email about unauthorized charges to my debit card. Supposedly, they’re going to refund me $20.00. Tomorrow I will file a police report, contact my bank, and the FTC.
3 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Brett,
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused.
We’d like to clarify that the subscription details are displayed during checkout on the payment authorization page before the purchase is completed. However, we understand that this information may have been overlooked, and we apologize for any confusion this may have caused.
After reviewing your account, we can confirm that the $19.99 subscription charge has already been refunded, and no further billing will occur.
We appreciate you bringing this to our attention and regret the inconvenience caused. If you need any additional assistance, our customer support team remains available via email and live chat.
Kind regards,
Michelle
...I was very impressed with the customer service...
Although I did NOT expect to be charged monthly for a subscription, I will say that I was very impressed with the customer service. They refunded my purchase immediately and canceled my account which I appreciated.
28 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Amanda,
Thank you so much for taking the time to share your experience—we truly appreciate it.
While we’re sorry for the confusion around the subscription, we’re very glad to hear that our customer service team was able to resolve the issue quickly, process your refund, and cancel your account to your satisfaction.
Your feedback means a lot to us, and we appreciate your understanding during this transition. If you ever have questions or need assistance, our support team is always here to help.
Thank you again for your thoughtful review.
Kind regards,
Michelle
Used one strip
Used one strip. Wanted to use the second but the app was gone I got a hold of them and they told me it was no longer available. I did get refunded the full amount.
3 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Patty,
We’re very sorry for the inconvenience and frustration this situation caused.
Due to the discontinuation of Ribbon Checkup, the app is no longer available, which affected access to remaining test strips. We understand how disappointing this is, especially when you planned to continue using the kit, and we sincerely apologize for the sudden transition.
We can confirm that your request has already been resolved and that a refund has been successfully processed.
Please know that our customer support remains active, with both email and live chat available should you need any additional assistance.
Thank you for your patience and understanding.
Kind regards,
Michelle
Cannot navigate site
Cannot navigate site, anytime you actually find a live link it just reloads the page. No place to log in, can't cancel the monthly auto charge.
3/4/2026 Updating my review, I emailed them and they replied stating the auto charge (which I didn't sign up for) will be cancelled. I only purchased the kit, I didn't sign up for or download the app for monthly use and I received a notification that the recurring monthly 19.99 was going to be charged soon. Which prompted me to go searching on their website for a place to cancel. See my first sentence for that experience.
2 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Lisa,
Thank you for sharing your feedback, and we’re very sorry for the frustration this has caused.
We’d like to clarify that the main website is currently limited due to the discontinuation of Ribbon Checkup, which is why some links may reload or appear unavailable. However, please rest assured that our customer support remains fully active.
You can reach us anytime at support@ribboncheckup.com
, and live chat is still active on our support site to assist with account-related concerns.
We sincerely apologize for the inconvenience during this transition and appreciate the opportunity to assist you.
Kind regards,
Michelle
I did not see the reoccurring charge
I did not see the reoccurring charge. Please cancel my subscription.
2 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi there,
We’ll be happy to cancel your subscription and take care of this for you. To locate your account, could you please provide the email address used for your purchase or your order number? Once we have that, we’ll look into your account right away and confirm the cancellation.
Thank you for bringing this to our attention, and we appreciate your patience. We’re here to help.
Kind regards,
Michelle
The monthly charges were a surprise and…
The monthly charges were a surprise and it is not supported now. No refund for the kit. I did get a refund of the bogus monthly charges. Steer clear of this shit.
2 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Bruce,
Thank you for sharing your feedback. We’re sorry for the frustration this experience caused.
We’d like to clarify that refunds for the kit are subject to our 30-day guarantee, outside of this window, we’re unfortunately unable to offer a refund for the kit itself.
That said, we’re glad to hear that subscription charges have been successfully refunded, and no further billing will occur.
We understand this situation has been disappointing, and we appreciate you taking the time to share your experience.
Kind regards,
Michelle
Fraudulent company with hidden charges
I bought the kit end of January without being informed of a monthly charge. I have used the kit only 3 times, and suddenly I saw a monthly fee of $19 on my credit card. I cannot find anything on the website, and now learned that the website is no longer active. I want a refund as the kid is now useless and I want my prescription cancelled.
1 mars 2026
Avis spontané
Réponse de RibbonWell™
Hi Annatjie,
Thank you for reaching out and sharing your concerns. We’re truly sorry for the confusion and frustration this has caused.
We have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. This is why parts of the website and app may no longer be accessible.
However, please rest assured that our customer support remains fully active. Both live chat on our support site and email support are available to assist customers.
The monthly subscription is disclosed during checkout on the payment authorization page, but we understand how this may have been overlooked, and we sincerely apologize for any confusion.
We’re happy to cancel your subscription and review your account. Please contact us directly at support@ribboncheckup.com
, or provide the email address used for your purchase, and I will reach out to you promptly to resolve this.
Thank you for your patience, and we appreciate the opportunity to assist.
Kind regards,
Michelle
Beware of monthly charges without notice
There's nothing in my order confirmation that mentioned a monthly subscription of 19.99. this is fraud and terrible business practice.
28 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Hai Son,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this caused.
The subscription is disclosed on the payment page at checkout and within the billing authorization; however, we completely understand that this information can sometimes be overlooked, and we apologize for any confusion around this.
After reviewing your account, we can confirm that the charges have been refunded. No further billing will occur.
We sincerely regret the experience and appreciate you bringing this to our attention. Please know that our customer service team is always available and happy to assist if you have any additional questions or concerns.
Thank you for your understanding.
Kind regards,
Michelle
Deceptive practices
It was fine we ran one test but didn’t know they would charge a monthly fee. We can’t contact them. The number I have from PayPal is disconnected. Funny they say they can’t sell in the USA but apparently they can continue to charge. I used PayPal so I was able to cancel the subscription through them but I am out the first monthly payment and a useless 80 dollar kit
28 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Carrie,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused.
We’d like the opportunity to review your account and help resolve this. Please contact us directly at support@ribboncheckup.com so we can check your account, review the charges, and assist you further. If you prefer, you may also reply with the email address used for your purchase, and I will reach out to you directly.
Please note that our customer support is active, and live chat is available on our website to assist with refunds, subscription concerns, or any other questions.
We sincerely apologize for the inconvenience and appreciate the chance to make this right.
Kind regards,
Michelle
I have also been charged for the kit
I have also been charged for the kit. I also have no access in the app. And now have been charged with a 19.99 subscription that I was not informed of. I would betrefunds are out of the question. Canceling the subscription is not easy.
28 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Florida,
We’re truly sorry for the frustration and inconvenience this experience has caused, and we understand your concerns.
Our team is here to help resolve this. Our customer support is active, with live chat available on our website, and you can also reach us directly at support@ribboncheckup.com for assistance.
If you’re open to it, please feel free to provide the email address used for your purchase, and our team will be happy to check your account, review the charges, and assist with cancellation and resolution as quickly as possible.
We sincerely apologize for the confusion and appreciate the opportunity to make this right.
Kind regards.
Michelle
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