What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as yo... Voir plus
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Cannot navigate site, anytime you actually find a live link it just reloads the page. No place to log in, can't cancel the monthly auto charge. 3/4/2026 Updating my review, I emailed them and they... Voir plus
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I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Voir plus
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After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Voir plus
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3,1
Moyen
499 avis
A répondu à 100 % de ses avis négatifs
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Crooks
They put you in a subscription plan without advertising it then they make it almost impossible to cancel. This kind of practice should be illegal!
28 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Carlo,
Thank you for sharing your feedback, and we’re sorry for the frustration this caused.
The subscription is disclosed during checkout on the payment authorization page prior to completing the purchase. We understand that this may have been overlooked, and we apologize for any confusion.
As per checking your account, we can confirm that the issue has already been resolved and all applicable charges have been addressed. No further billing will occur.
Please note that subscriptions can be canceled at any time online through our support portal:
👉 https://support.ribboncheckup.com/
Our customer service team remains active, with both live chat and email support available to assist should you need anything further.
Thank you for your patience and for allowing us to resolve this.
Kind regards,
Michelle
I fell victim to this company downfall…
I fell victim to this company downfall as well. Assuming the email does not bounce back I emailed customer support, seeking a full refund for the kit and the fraudulent monthly charge that I just got assessed.
28 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Paul,
Thank you for reaching out and sharing your experience.
Upon checking your account, we can confirm that the issue has been fully resolved and all applicable charges have been refunded. No further action is needed on your end.
We sincerely apologize for the inconvenience and frustration this may have caused. Please know that our customer support team remains active, with both live chat and email support available should you need any additional assistance.
Thank you for your patience and understanding.
Kind regards,
Michelle
For all those that have been screwed…
For all those that have been screwed out of money or services - please contact me - i have initiated a class action law suit - for the fact that the monthly subscription was hidden but also for paying for the subscription but the website is closed
25 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Lauren,
We’re sorry to see this and understand why you’re upset. We’d like to clarify that Ribbon Checkup has officially discontinued the sale, distribution, and support of the Ribbon Checkup At-Home Kit in the United States, and as a result, the web application is no longer accessible. We sincerely apologize for the frustration this has caused.
That said, we want to assure you that our customer service team is still active and available to assist all customers during this transition. We are not ignoring our customers, and we are actively reviewing accounts to resolve concerns related to subscriptions and billing.
We would like to review your account directly to ensure it is properly checked and addressed. We will be reaching out to you via email to assist further and make sure your account is handled appropriately.
We appreciate you bringing your concerns forward and regret the inconvenience caused by the discontinuation.
Kind regards,
Michelle
Absolute scam
Absolute scam - they start charging a surprise buried monthly charge before I even started using the product. Then they make it incredibly hard to contact them and cancel the subscription. I hope they change their ways or go out of business soon.
25 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Benjamin,
We’re sorry to hear about your experience and truly apologize for the frustration this has caused. We understand how the subscription charge may have been overlooked at checkout, and we also apologize for the inconvenience related to the product’s discontinuation.
Our customer support team is still active and available to help. Please share the email address used at checkout, and we’ll be happy to review your account and assist you further as quickly as possible.
Kind regards,
Michelle
I ordered the at home test kit
I ordered the at home test kit. It arrived. I planned to use it today. I purchased a few months ago. They stopped supporting or selling the kit. So my purchase is worthless, the service described and marketed while buying it abandoned and unsupported. I contacted them and they told me in corporate boilerplate we don’t support that kit, we moved to a subscription model. I ever signed up for a subscription. I purchased a one time fee kit for at home use testing and app results if needed. I never used anything, not a penny of their overhead, because they abandoned all support. They charged me $140 in subscription fees I never purchased. I paid via apply pay on my iPhone, yet this purchase subscription does not appear in the subscriptions tab of iPhone, even though its purchase is/was related to an app and digital experience. Before you purchase from these folks, understand:
Reviews for Ribbon Checkup indicate a highly polarizing experience, with numerous customers labeling it a scam due to unauthorized monthly subscription charges ($19.99) and functional failures. While some found the app-based, at-home urine testing convenient, many reported the product is no longer supported in the US, resulting in errors, non-functional kits, and difficult refunds.
Key Takeaways from User Reviews:
Billing Issues: Users reported ongoing, unauthorized monthly charges after purchasing the initial kit, leading to claims of the company being a "scam".
Even if you did get an unsupported kit, expect—-
Technical Failures: Numerous reports of the app and test strips not working, often producing "action not supported" errors.
Customer Support: Reports suggest customer service is difficult to reach or unresponsive to refund requests.
Mixed Results: While some users initially reported successful use and quick results via the app, these are heavily outweighed by negative experiences in early 2026. The company is collapsing and they won’t exist soon.
25 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Christopher,
We’re truly sorry to hear about your experience and understand why this situation has been frustrating and disappointing. You’re correct that Ribbon Checkup has discontinued the sale, distribution, and support of the At-Home Kit in the United States, and that our software and web application are no longer accessible. We sincerely apologize for the inconvenience this has caused, especially for customers who planned to use their kits at a later date.
We want to reassure you that our customer support team remains active and available to assist. Any subscription charges applied in error after discontinuation are carefully reviewed, and eligible refunds are processed in accordance with our refund policy.
We’d also like to share that Ribbon Checkup is currently in the process of designing new test kits and preparing for a future relaunch, and further updates will be communicated as they become available.
We appreciate you bringing this to our attention and regret the experience you’ve had.
Kind regards,
Michelle
Réponse de RibbonWell™
Hi there,
We’re truly sorry for the frustration this situation has caused. We understand your request for a full refund of all $19.99 monthly charges.
To ensure your concern is handled properly and securely, our support team will reach out to you directly via email to review your account details and assist you further. Please rest assured that your subscription has been canceled to prevent any future charges.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this with you.
Kind regards,
Michelle
This is a transcript from Ribbon's customer service
This is a transcript from Ribbon's customer service. I had no idea about the recurring monthly charge until I tried to find the app on my phone. Apparently they removed it from my phone. According to my PayPal account, they billed me on Feb. 19th, 2026 after their SCAM was no loger available. Company logo
Ribbon
This chat is recorded using a cloud service.
6:04 AM
Ribbon Checkup
Ribbon Checkup says:
Hi there. How can I help you today?
Ribbon Checkup
Name
Where do I get the app
Ribbon Checkup
Ribbon Checkup says:
Connecting you with someone now.
Angel Silverio
Angel Silverio says:
Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Ribbon Checkup’s software is not available for download. If you were looking to scan your kit or access the web application, we apologize for the inconvenience. At this time, the app is no longer accessible.
Where do says:
I want a refund, I have been billed for months and have only been able to use it 2 or three times.
Angel Silverio
Angel Silverio says:
To assist you further, please provide the email address associated with your order.
Angel Silverio
Angel Silverio says:
I have processed a refund of $19.99 twice, canceled your subscription, and want to assure you that you will not be billed moving forward.
Angel Silverio says:
Is there anything else I can assist you with?
Angel Silverio says:
It looks like we haven’t heard back from you yet, so we’ll go ahead and close this chat for now.
Where do says:
That is not going to work, I want a full refund. Apparently you have been engaged in selling a service that has been deemed unfit, inaccurate or otherwise a scam. I will start a class action law suite if you fail to refund my money.
Ribbon Checkup
Ribbon Checkup says:
Hi there. How can I help you today?
Ribbon Checkup
Name
You just billed me February 19th,2026 even though the app isn't available. Once again I am demanding a full refund or I will seek legal action
Ribbon Checkup
Ribbon Checkup says:
Connecting you with someone now.
Angel Silverio
Angel Silverio says:
Hello there!
To assist you further, please provide the email address associated with your order.
You just says:
Angel Silverio
Angel Silverio says:
After reviewing your account, we can do a refund within our 30-day money-back guarantee 2 charges for $19.99 has already been refunded to your account. We are required to strictly follow the company’s return and refund policy. For this reason, we’re unable to process a full refund at this time.
You just says:
That is not going to work, I want a full refund. Apparently you have been engaged in selling a service that has been deemed unfit, inaccurate or otherwise a scam. I will start a class action law suite if you fail to refund my money.
You just says:
The fact that the app hasn't been available but you continued to bill me and others is enough to seek legal action. It will cost you more in the end.
Angel Silverio
Angel Silverio says:
Refund requests are reviewed in accordance with our company’s Terms and Conditions, which outline the specific criteria and eligibility requirements. We are not able to bypass or override these policies.
Angel Silverio says:
I’m sorry to hear that you’re feeling frustrated and dissatisfied with the service, I understand how upsetting that can be.
You just says:
I suggest that you take this matter to your superiors as I am not one to just go away unheard.
Angel Silverio
Angel Silverio says:
Please note that the app was not available this month. Additionally, we have already processed refunds for the two charges that were applied to your account.
You just says:
I will be contacting the FDA, Florida Attorney General etc.
Angel Silverio
Angel Silverio says:
As mentioned, we have already processed your refund in accordance with our refund policy, since the app was not available during that period. The refund has been issued back to your original payment method, and any remaining processing time depends on your bank company.
At this point, the appropriate resolution under our policy has been completed.
You just says:
App not available and you still billed unsuspecting victims 5 days ago, thats a scam. I am sure many of your subscribers are elderly and here we have penalties for scamming and taking advantage of the elderly.
says:
Why is your app no longer available in the US?
Angel Silverio
Angel Silverio says:
Unfortunately, I can't give you an exact answer to that.
Just now
Type a message
Type a message
24 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Rick,
We sincerely apologize for the frustration and inconvenience this experience has caused.
To clarify, Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. We recognize this situation has been disappointing, and we regret that it impacted your trust. Ribbon Checkup is currently in the process of designing and developing new test kits.
Regarding your account, our support team has processed refunds for two subscription charges ($19.99 each) in accordance with our 30-day money-back guarantee, and your subscription has been fully canceled to ensure no further billing occurs. Any remaining processing time depends on your payment provider.
Thank you for bringing your concerns to us, and again, we sincerely apologize for your experience.
Kind regards,
Michelle
I personally had a good experience
I personally had a good experience, I see theyre now discontinued which is unfortunate. I received a refund from my order and it was easy. Im not convinced these results are accurate but that is disclaimed in every online resource related to urinalysis.
23 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Marc,
Thank you for sharing your experience. We appreciate you taking the time to leave a thoughtful review. While we’re sorry to hear that the product has since been discontinued, we’re glad your refund was processed smoothly and without difficulty. We also appreciate your balanced perspective regarding the results, as limitations are indeed disclosed with urinalysis tools. Thank you again for your feedback and understanding.
Kind regards,
Michelle
Réponse de RibbonWell™
Hi George,
We’re sorry to hear about your experience and truly apologize for the inconvenience this has caused. We’ve checked your account and can confirm that the subscription has already been cancelled, and you will not be billed any further.
If you need any additional assistance or have questions, our support team is still available and happy to help.
Kind regards,
Michelle
Ribbon Test, Be Your Own Health Advocate!!
I love my Ribbon Check-Up strips. They provide me with peace of mind, in-between doctor visits. I like this product so much that I ordered one for my mother as well. I also love that the team, especially Faith Penrose!! I had a small discrepancy with changing plans and she was very present and resolved my issue expeditiously!! I would recommend Ribbon Check up to anyone. It keeps you in the know, which is the first step to help yourself avoid a health issue escalating. I always like to stay in front of health issues. You are your most important advocate!
Sincerely,
Leaza Tumaneng
22 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Leaza,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We truly appreciate your kind words and are so glad to hear that Ribbon Checkup gave you peace of mind between doctor visits. Your perspective on staying proactive about health really resonates with us.
We also want to personally thank you for recognizing Faith Penrose — we’ll be sure to share your feedback with her. She’ll be delighted to know her support made a positive difference for you.
At this time, we do want to let you know that Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. That said, we’re still here to help with any questions or assistance related to prior orders or accounts.
Thank you again for your trust, your recommendation, and for being such a strong advocate for your own health and your family’s well-being. It truly means a lot to our team.
Warm regards,
Michelle
This is a SCAM
This is a SCAM! They get you to buy a testing kit and then you have to pay a monthly subscription.
20 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Stephanie,
We’re sorry to hear about your frustration and we truly apologize for the confusion. The monthly subscription is noted in the payment details, though we understand it can sometimes be overlooked and we acknowledge that this should have been clearer.
We want to reassure you that this is not a scam.
To make this easier for you, we will reach out to you directly via email to assist with your account, ensure the subscription is cancelled, and address any billing concerns promptly.
Kind regards,
Michelle
Very unhappy!
Did not say anywhere about reoccurring charges. I only used the kit once from when I purchased and now cannot use it at all along with being charged 2 more times after purchasing. I would like a refund due to the situation and not being informed at all about it being discontinued or the subscription charges for something I cannot use
20 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Erik,
We’re truly sorry for the confusion and frustration this caused. We understand how upsetting it is to be charged for something you can no longer use.
The subscription information was included in the payment details, though we recognize it may have been overlooked and should have been more clearly communicated. We sincerely apologize for that.
Ribbon Checkup has discontinued the sale and support of the kit in the United States, which is why the app is no longer accessible. Because of this, we absolutely want to make things right. Our customer support team is still active and available. You can contact us directly at support@ribboncheckup.com or you can provide your email or order number so we can send you an email directly.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
Michelle
Great product and with a consistent…
Great product and with a consistent daily check it gives a much detailed average reading over a span of time instead of a single spot check
Bernardo N.
20 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Bernardo,
Thank you for sharing this thoughtful feedback!
We’re glad you’re finding value in consistent monitoring—tracking results over time really does give a clearer, more meaningful picture of your health compared to a single spot check. That’s exactly how Ribbon is designed to be used.
We truly appreciate you taking the time to leave a review and for trusting Ribbon Checkup as part of your health routine!
Kind regards,
Michelle
I purchased two 12 month yes kits for…
I purchased two 12 month yes kits for my spouse and I. My credit card was charged.
The web site is closed. Non information on refunds or returns is available. Now they are charging credit card for two subscriptions.
Fraudulent? It appears so. We live on limited income. This is serious to us. Anyone have any success in Resolving this? Any help appreciated.
Jeanne Duley
20 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Jeanne,
We’re really sorry for the stress and concern this has caused, especially given your situation. We understand how serious this is and want to reassure you that you’re not being ignored.
Our customer support team is active, and we will reach out to you directly via email to assist with this matter. We’ll help review the charges, ensure the subscriptions are canceled, and guide you through the refund process for any incorrect billing.
Please keep an eye on your inbox (and spam folder just in case). We’re committed to resolving this and making sure you’re taken care of.
Kind regards,
Michelle
Read this before your purchase.
I made a purchase from this company Ribbon checkup and received the product relatively quick. But about month later the automatically withdraw money from my PayPal account without my approval for who knows what services. I was trying to call on the number was provided, it was not working number. Please be aware of that type of the services. I will not deal with this company again. Just want to prevent you from same situation.
9 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Andrey,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
Ribbon Checkup includes a monthly subscription that is associated with the purchase, which can result in an automatic charge after the initial order. We understand that this may not have been clear, and we apologize for any confusion regarding the PayPal withdrawal.
We’re also sorry to hear about the difficulty reaching us by phone. Our support team is available through online chat and email, and we’re always happy to review any account concerns directly.
If you’d like us to look into the charge and assist with next steps, please contact our support team with the email address used for your purchase, and we’ll be glad to help resolve this for you or you can provide the order ID here or email address.
Thank you for your feedback—it helps us improve how we communicate and support our customers.
Kind regards,
Michelle
Ribbon continued billing my credit card…
Ribbon continued billing my credit card monthly despite them being discontinued in the US. When I reached out to customer service to ask for a refund of the charges they only agreed to refund one month out of the eight. Very poor customer service. It feels like this company is just a scam.
18 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Heather,
Thank you for sharing your concerns, and we’re sorry for the frustration this situation caused.
We’d like to clarify that after reviewing your account, Ribbon Checkup has processed refunds for two months of subscription charges, as part of our resolution efforts. We understand this experience was disappointing, and we regret that it did not meet your expectations.
Our team strives to handle each case, and your feedback is taken seriously as we continue improving our communication and customer support during this transition period.
If you have any additional questions or would like further assistance, you can contact our support team directly.
Kind Regards,
Michelle
DO NOT BUY THIS (especially if you are in the US)!
I was NOT aware that I was also signing up for a 19.99 a month subscription and just now noticed it. This is highly unethical! I am going to dispute the charges if they don't give me an immediate refund. Now I'm finding out that the product can't even be used in the US? Why, if recent regulation changes happened, did Ribbon not email us current customers and let us know this? Also, why would they proceed to charge us the 19.99 that we didn't even know we signed up for, after knowing full and well they were no longer going to be able to function here. Totally unacceptable.
Editing my review to give one star back as I went on their website, clicked to chat with someone, and within 15 minutes they said they will refund both the 19.99 and 55.29 I had paid. Will update further if the refunds don't end up processing (have had that happen before with a different product).
17 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Kris,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered.
We understand your concerns regarding the $19.99 monthly subscription and the confusion surrounding the use of the kit within the United States. We agree that this situation fell short of the experience we aim to provide, and we appreciate you bringing these issues to our attention.
As you noted in your update, our support team was able to connect with you promptly and has already processed a full refund for both the $19.99 subscription charge and the $55.29 kit purchase. Please allow the standard processing time for the funds to reflect back to your account.
Ribbon Checkup is currently undergoing a transition and we acknowledge that our communication during this period should have been clearer. Your feedback is valuable and will help us improve how we notify and support customers moving forward.
If you have any additional questions or concerns while the refunds are processing, we encourage you to reach out to our support team directly—we are here to help.
Thank you again for your feedback and for updating your review.
Kind regards,
Michelle
Ribbon Checkup out of service
I received my kit today and are getting a “this action is not supported” error message. I then do some research and find out that it’s no longer supported in the US, yet they’re STILL selling them?!
18 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Bradley,
Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused.
At this time, Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit within the United States. As part of this transition, our software and web application are no longer supported or accessible in the U.S., which is why you are seeing the “This action is not supported” error message when attempting to use the kit.
We completely understand how disappointing it is to receive a kit and then discover that the app is unavailable, and we truly apologize for the inconvenience and confusion this has caused. This was not the experience we intended for our customers.
Ribbon Checkup is currently in the process of designing and developing new test kits and updated solutions, and we appreciate your patience during this transition period. If you have questions about your order or would like assistance with next steps, please don’t hesitate to reach out — we are here to help.
Thank you for your understanding.
Kind regards,
Michelle
Didn’t know about the monthly fee of…
Didn’t know about the monthly fee of 19.99 plus the phone number given doesn’t work
18 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Sandra,
Thank you for bringing this to our attention, and we’re sorry for the confusion regarding the $19.99 monthly charge and the difficulty reaching us by phone.
Ribbon Checkup includes an optional monthly subscription that covers access to app-related services and ongoing support. We understand that this may not have been clear at the time of purchase, and we sincerely apologize for any frustration this has caused.
We’d be happy to review your account and assist you further. Please provide the email address used when placing your order, so we can locate your account.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Michelle
This is a total scam
This is a total scam. You sign up, seems legit and now their website is down saying they don't do business in the US. I found out how to cancel on this site, but no where else. I will dispute my charge, as I did not know it was a regular charge. It also says all my tests are unusable now (since I canceled today). I only used 3 or 4 tests. Total rip off. Hope no one else falls for this.
18 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Kim,
We’re truly sorry for the frustration this situation has caused, especially regarding the discontinuation of the Ribbon Checkup At-Home Kit in the United States. We understand how disappointing this is, particularly for customers who still had unused test strips.
Subscriptions can be canceled at any time through our support page:
https://support.ribboncheckup.com/
If you’d like us to review your account or address any concerns, please reach out through our live chat or email support, or provide your order ID so we can assist you directly.
Thank you for sharing your feedback.
Kind regards,
Michelle
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