What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as yo... Voir plus
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Cannot navigate site, anytime you actually find a live link it just reloads the page. No place to log in, can't cancel the monthly auto charge. 3/4/2026 Updating my review, I emailed them and they... Voir plus
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I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Voir plus
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After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Voir plus
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3,1
Moyen
499 avis
A répondu à 100 % de ses avis négatifs
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Scam
Scam - Avoid. Will charge you monthly. yo are NOT buying a one time purchase as stated.
15 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Wapiti,
We’re sorry to hear about your experience. The subscription charge is associated with an optional membership that can be canceled at any time. To help us review your account and address this properly, please provide your order ID so we can look into the charges and assist you further.
Kind regards,
Michelle
Total scam
Total scam. They charge you 19.99 a month and impossible to cancel subscription. I had to call my credit card company to get it stopped.
6 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Helen,
We’re really sorry for the frustration this caused and understand why you felt this way.
Please be assured that we will make sure your subscription is fully canceled, and you will not be billed again. Our customer support team is live and available to assist. You can also cancelled subscription here https://support.ribboncheckup.com/
We regret the inconvenience and appreciate you bringing this to our attention. Your feedback is important to us, and we’re here to help resolve this properly.
Kind regards,
Michelle
I was very pleased with the product and…
I was very pleased with the product and the customer service was very quick and helpful, ive had many experiences that was drawn out and stressful when a situation arose but this site was very quick to help me when I had a issue and that was very nice of them 5 stars for the product and the customer service!!!!!!! Thank you Ribboncheckup
17 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Chris,
Thank you so much for the 5-star review! 🌟
We’re really glad to hear you were pleased with both the product and your customer service experience. Our goal is always to make things smooth, stress-free, and supportive—especially when you need help—and it means a lot to know we delivered on that for you.
We truly appreciate you taking the time to share your experience. Thanks again for choosing Ribbon Checkup!
Kind regards,
Michelle
Bought the test strips
Bought the test strips, now all of a sudden they discontinued the service. So I have a bunch of test strips that are useless since you need the service to read the test strips.
16 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Enrique,
We’re very sorry for the changes and for the inconvenience this has caused. We understand how frustrating it is to have test strips that can no longer be used due to the discontinuation of the service in the U.S.
We will reach out to you directly to assist further and address your concerns. Please keep an eye on your email.
Best regards,
Michelle
Purchased the test kit in December, now useless
Purchased the test kit in December. I have used it once. Did not know about the continual monthly $19 fee subsription. I was charged again today and when trying to find out how to cancel, discovered that they can no longer operate in the US to sell or offer the app to use the test stripes or offer results. So we all have purchased a useless kit and still being charged a monthly fee. Did manage to find original order email with link to support and requested to cancel subscription, which they have.
15 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Marilyn,
Thank you for explaining the situation, and I sincerely apologize for the confusion and frustration this has caused. I understand how upsetting it is to be charged a monthly subscription—especially when the service is no longer available in the U.S.
I’ve confirmed that your subscription has now been fully canceled, and no further charges will occur.
We truly regret the inconvenience and appreciate your patience. If you have any additional questions or need further assistance, please don’t hesitate to reach out.
Best regards,
Michelle
I received the 6 month test kit and it…
I received the 6 month test kit and it isn’t even available or accessible in the US. Beware they are selling these and charging a monthly fee. I am trying to get reimbursed for my tests and future charges . Needing to find a way for contact.
Heather Meyer
15 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Heather,
I’m really sorry for the changes and for the frustration this has caused. Our live support and email support are still active, and we will reach out to you directly to assist you further and address your concerns.
Please rest assured we’re here to help and will work with you to resolve this as quickly as possible.
Best regards,
Michelle
Absolutely a scam
An absolute scam! I purchased and received a test kit and the next thing I know they've removed their entire website and put up a banner that says "Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Ribbon Checkup’s software is not available for download.", effectively rendering my test kit useless. They couldn't even give me the courtesy of sending an email or explanation as to why.
Extremely shady, stay away!!!
Update: After contacting their support, they did refunded the initial $50 charge. The company then charged me $19.99 on 2/28/26 for a subscription I was not even aware of. I promptly reached out to have them cancel that, as well as cancel the subscription to prevent any future reoccurring charges. Janine from their "Customer Support" team assured me my subscription was canceled, however on 3/28/26 my credit card was charged $19.99 again!
14 février 2026
Avis spontané
Réponse de RibbonWell™
Hi John,
We’re truly sorry for the changes and for the frustration this situation has caused. We understand how upsetting it is to receive a product and later find that the service is no longer available in the U.S., especially without clearer communication at the time.
Your feedback is taken seriously, and our support team remains available via live support and email to assist further and address any concerns, including account-related issues. Please provide your order ID or email address so we can reach out to you directly, we sincerely apologize for the inconvenience and appreciate you sharing your experience.
Best regards,
Michelle
UNABLE TO RETURN PRODUCT!
No way to return an unopened box of Ribbon Monthly Checkup. Website has transformed into something different & it appears they have shut down in US. I want a refund!
28 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Diane,
We sincerely apologize for the changes and for the inconvenience this has caused. Our support team is still active, and we will reach out to you directly via email and make sure this is taken care of.
Best regards,
Michelle
Availability in USA & Monthly Charges
I bought the kit but was not aware of the $20 monthly charges or that there were different packages to choose from. I am in the USA and it says it is no longer available there. That sounds like it is a fraud and they were caught. I did get results on my first 2 tests but assume I will not be able to use it in the future. How can I contact the company?
15 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Robbye,
We’re very sorry for the confusion and frustration caused by the unexpected subscription charges and the discontinuation of the Ribbon Checkup At-Home Kit in the U.S.
Our live chat and email support are still active to assist our customers. Could you please provide your email address so we can reach out to you directly and help resolve this?
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Michelle
Absolute mess --SCAM
Absolute mess . How do u supply and ship a product and them scrub the website? Tried to use app and says no longer in America . So now I have Pee strips with no app or service.. SCAM
14 février 2026
Avis spontané
Réponse de RibbonWell™
Hi John,
We sincerely apologize for the changes and for the frustration this situation has caused. We understand how upsetting it is to have received a product that can no longer be used as intended.
Our live chat and email support are still active, and we will reach out to you directly to assist further and address any concerns you have.
Thank you for your patience, and we’re here to help get this resolved.
Best regards,
Michelle
RECURRING MONTHLY CHARGES
I ordered the Ribbon testing kit on 11/2/25 for $128.50. I am getting charged a monthly fee of $19.99 which I did not sign up for. Only used the test twice. Another SCAM stating it was during checkout. Trying to find where to cancel but of course it is not on the app. So this SCAM got me for almost $200 BUCKS!!! STAY FAR AWAY!!!
2 novembre 2025
Avis spontané
Réponse de RibbonWell™
Hi Karen,
We sincerely apologize for the confusion and frustration this situation has caused. Our live chat and email support are still active to assist customers.
We have located your account under your name and have canceled your subscription, so you will not be billed any further. If you have any additional questions or need assistance, please reach out via live chat or email - support@ribboncheckup.com, and we’ll be happy to help.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
Michelle
19.99 undisclosed? this is theft, pure and simple.
19.99 undisclosed? this is theft, pure and simple.
Will cancel after using once (perhaps should have gone to the doctor)
& if you are having trouble cancelling with ribbon, - just cancel your CC
12 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Scott — we’re really sorry to hear how this came across, and we understand why this felt upsetting.
The $19.99 monthly subscription is disclosed during checkout in the order summary at the payment stage, but we recognize that it can sometimes be overlooked. That’s on us, and we apologize for the lack of clarity. Our intention is never to mislead or make customers feel trapped.
You are absolutely not required to cancel your credit card. Our customer support team is available to help cancel the subscription and ensure you are not billed again.
We appreciate your feedback — it helps us improve how clearly we communicate pricing and subscription details.
Kind regarrds,
Michelle
Unavailable in the US
Unfortunately, we live in the United States so this test kit we received is worthless! We cannot access anything and would like to return it, but can't seem to find an address or phone number! We also knew nothing about a subscription, which of course would be useless for us I need to talk to someone!
10 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Jill,
It seems that our previous email may not have gone through, so I wanted to reach out directly.
We have processed your refund on February 13 for your Ribbon Checkup order. The refunded amount should reflect in your account within 3–5 business days, depending on your bank.
We sincerely apologize for any inconvenience and appreciate your patience. If you have any questions or need further assistance, please don’t hesitate to reply to this email.
Best regards,
Michelle
Didn't take picture waste of time very…
Didn't take picture waste of time very disappinted
12 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Douglas,
We’re very sorry for the disappointment and frustration. Due to recent changes, the Ribbon Checkup app is no longer available in the U.S., which prevented the kit from being used as intended. This was not the experience we wanted for you. We will be reaching out to you directly via email to process your refund as quickly as possible.
Thank you for your patience and for bringing this to our attention. Again, we’re very sorry for the inconvenience.
Kind regards,
Michelle
Disappointing
Disappointing. Bought it last week to use and discovered today it’s no longer available to US customers. No email providing this info proactively or indicating how or if I can get a refund. Rip off!
11 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Karen,
We apologize for the inconvenience and disappointment caused by this change
Due to recent changes, Ribbon Checkup is no longer available to U.S. customers. That said, please know this was not our intention, and we absolutely want to make this right for you.
We will be reaching out to you directly via email to process your refund as quickly as possible.
Additionally, our chat and email support teams are still live and available, so if you have any questions or need immediate assistance, please don’t hesitate to reach out. We’re here to help.
Thank you for your patience and for bringing this to our attention. Again, we’re very sorry for the inconvenience.
Warm regards,
Michelle
Total BS.....do not order
So I just received my kit in the mail today and when I try to load the app I get a message that states " Ribbon Checkup has discontinued the sale, distribution and marketing of the Ribbon Checkup At Home Kit in the United States. Ribbon Checkup's software is not available for download"
11 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Jason,
Thank you for letting us know, and we’re very sorry for the confusion and frustration this caused—especially since you just received your kit.
What you’re seeing in the app is correct. Ribbon Checkup has discontinued the sale, distribution, and marketing of the At-Home Kit in the United States, and as a result, the software is no longer available for download or use in the U.S.
We completely understand how disappointing this is and sincerely apologize that this change occurred after your kit was delivered. This was not the experience we intended for you.
Uur chat and email support teams are still live and available, so if you have any questions or need immediate assistance, please don’t hesitate to reach out. We’re here to help.
Thank you for your patience and for bringing this to our attention. Again, we’re very sorry for the inconvenience.
Warm regards,
Michelle
When I tried to use the app
When I tried to use the app, I received a “This action not supported”. I contacted them and received a message:
We want to let you know that Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Additionally, the Ribbon Checkup software and web application are no longer available for download or access.
If you were trying to scan your kit or log in to the web application, we sincerely apologize for the inconvenience. We understand this may be frustrating and truly appreciate your understanding.
If you purchased a kit and would like to request a refund, please let us know here in the chat and we’ll be happy to assist you promptly.
Thank you for your patience and understanding.
11 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Derrick,
Thank you for sharing this, and we understand how confusing and frustrating that experience must have been.
Yes, that message is accurate. Ribbon Checkup has discontinued the sale, distribution, and marketing of the At-Home Kit in the United States, and the software/web application is no longer accessible. We sincerely apologize for the inconvenience this caused, especially if you were attempting to use your kit.
That said, our customer service team is still fully available and actively assisting customers. If you purchased a kit and were unable to use it due to this change, we are committed to resolving this properly by assisting with a refund. Our support team can help you directly through chat or email to make sure this is handled smoothly.
We appreciate you reaching out and giving us the opportunity to make this right.
Kind regards,
Michelle
I thought the kit was a one time…
*UPDATE*
I just received this response from Ribboncheckup.com. If anyone bought kit(s) like I did, they are absolutely worthless!
Response: “Ribbon Checkup has discontinued the At-Home Kit and its software, which means the app is no longer accessible, and you will not be able to scan kits or review test results through it.
Please let me know if there’s anything else I can help with.
Best regards,
Quinnie”
I thought the kit was a one time purchase, but I was just charged a monthly subscription fee of $19.99. There is no indication that when you order a kit, there is also a monthly subscription fee. I tried going through their App to cancel, and lo and behold, their website no longer exists. Total scam!
9 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Tricia,
We’re sorry for the frustration this experience caused and we understand your concern.
We want to clarify that the subscription information is shown on the payment/checkout page, though we recognize it can sometimes be overlooked. We sincerely apologize that this wasn’t as clear as it should have been and for any confusion it created.
Please know that our customer support team is still live and available. Both email and chat support are active, and we’re more than happy to review your account, address the subscription, and help resolve this for you. We requested your information so we can reach out to you directly.
We appreciate you bringing this to our attention and giving us the chance to assist.
Kind regards,
Michelle
Be CAUTIOUS
Ordered the ‘kit’ in January of 2026, then saw a charge for the (not clearly) stated ‘subscription’ to my account in February. I went to the website to uncover this is not longer sold nor supported in the United States! I got on with their chat via the site and requested a full refund for the kit and monthly subscription cost…..the chat person said I should see a FULL refund within 10 days. Let’s hope so! Really disappointed in the company for continuing to charge when no longer the app or kit are sold in the States….very fishy! Be cautious!
7 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Frodo,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
We’d like to clarify that Ribbon Checkup has discontinued the sale, distribution, and marketing of the At-Home Kit in the United States. That said, our customer support team remains fully active and available to assist existing customers. We have not left our customers without support.
As confirmed by our team, a full refund for both the kit and the subscription was processed, and it should reflect back to your original payment method within the stated timeframe. We understand how disappointing this situation felt and apologize for the confusion surrounding the subscription and availability.
We appreciate your patience and are glad you reached out so we could make this right.
Kind regards,
Michelle
No one to contact
No one to contact. No company. I've been scammed. There's noweb app doesn't work. I was really counting on this. Complete scam
10 février 2026
Avis spontané
Réponse de RibbonWell™
Hi Victoria,
We’re really sorry to hear how frustrating this has been, and we want to reassure you that you have not been scammed.
Our customer support team is active and available, and we’re here to help resolve this with you. Sometimes responses may be delayed, but inquiries are absolutely being monitored and addressed.
To make sure we assist you properly, we’ll be reaching out to you directly by email to review what’s happening with your account, and to help get things sorted as quickly as possible.
We understand how important this product was for you, and we truly regret the stress this situation has caused. Please keep an eye on your inbox—we’ll follow up shortly so we can help you move forward.
Kind regards,
Michelle
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