What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as yo... Voir plus
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Cannot navigate site, anytime you actually find a live link it just reloads the page. No place to log in, can't cancel the monthly auto charge. 3/4/2026 Updating my review, I emailed them and they... Voir plus
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I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Voir plus
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After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Voir plus
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3,1
Moyen
499 avis
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Thank You Ribbon!
I’m almost 80 years old. I was skeptical at first, but the user interface is flawless, and everything works as I expected, no surprises! My doctor was even surprised that my Home test results were spot on. The ability to run my own tests whenever I want is awesome. Thank You, Ribbon
16 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Nelson,
Thank you so much for sharing this — it truly means a lot to us.
We’re especially glad to hear that the experience exceeded your expectations and that the interface felt clear and intuitive. Knowing your home test results aligned closely with your doctor’s findings is exactly the confidence we hope Ribbon provides. Being able to test on your own schedule and stay proactive about your health is what Ribbon is all about.
Thank you for trusting us and for taking the time to leave such a thoughtful review
Warm regards,
Michelle
MISLEADING web-site: monthly subscription is charged without consent
The website is designed to pull you in to purchase a Urine Test Strip test package. They promote 6, 12 and 18 month supply packages. The package is marketed with FREE medical chat support and FREE lab reports. There is NO mention of a RECURRING MONTHLY SUBSCRIPTION CHARGE anywhere on the website. When you select purchase there is 2 line items on the far right: 1) Ribbon Web Ap which says FREE in big letters. then UNDER it in FAINT GREY LETTERS there is the first mention fine print: "FREE results interpretation, ongoing tracking, and secure storage for thirty days. Includes unlimited telehealth consultations. 19.99 a month thereafter. Cancel anytime." I believe this is done to sneak in a subscription since most consumers will miss this notification. Using the capital letters FREE twice is misleading on purpose. The wording should read Free for 30 days, then subscription. If I had noticed this, I never would of purchased an 18 month supply, knowing I'd be charged and extra $339.83 to use the test strips. I am upset that I didn't catch the monthly subscription until after 9 months. I feel the website is built to deceive and is misleading many customers besides myself. When I called to cancel and get a refund, they at first said they couldn't refund me. They offered to "downgrade" my subscription to 4 test reads for $4.99/month. The after I kept pressing, They agreed to cancel the subscription and then offered me lifetime access to the ap (which was originally presented as free.) After I kept pressing for a refund of the full 9 months of subscription, they offered me 2 months refund. So, I am still out 7 months subscription (7x19.99 = $139.93) which they refused to refund. I didn't ask for a refund of the test strips ($69.30 since I knowingly made that purchase.) Ribbon Check up needs to make their website more clear about the recurring subscription charge. If they were ethical, they should add a place where you click a box acknowledging agreement with the on-going subscription after 30 days. The main page should its "Free for 30 days" not just "Free". Since they are marketing to people with health issues, a vulnerable segment of people, their marketing practices should be listed as a crime since it is designed to deceive. It's overall bad business.
23 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi,
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and disappointment this caused.
You are correct that the Ribbon test kits themselves are not subscriptions, while access to the Ribbon web app—including results interpretation, tracking, secure storage, and telehealth features—transitions to a paid service after the initial 30-day free period. That information is presented on the checkout page, but we understand and acknowledge that it may have been overlooked. We sincerely apologize that this was not as clear or prominent as it should have been, especially given how many customers rely on transparency when making health-related purchases.
We take your feedback seriously, particularly regarding how the word “FREE” is presented and how the subscription disclosure appears visually during checkout. Your suggestion that this should be more explicit—and require clear acknowledgment—is valid, and we are actively reviewing how we present this information to prevent confusion going forward.
We also regret that your experience with refunds did not meet your expectations. While refunds are guided by our internal policies, we understand why this felt unfair, especially given the length of time before the subscription was noticed. Our intent in offering a downgrade, cancellation, and lifetime app access was to resolve the issue and ensure your remaining test kits would not go to waste—not to minimize your concerns.
We appreciate you calling this out so candidly. Feedback like yours helps us improve, and we are committed to making our pricing, subscriptions, and policies clearer and more transparent moving forward. If you would like us to review your account again or discuss this further, we are happy to continue the conversation directly via email.
Thank you again for sharing your experience.
Warm regards,
Michelle
Unfortunately had to return
Unfortunately I was able to use the product since I am under doctors care. Therefore, I had to return the unopened kits. The customer service team was very helpful in returning them and fully refunded me. The team provided clear instructions on the return. They were extremely helpful!
12 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Connie,
Thank you for sharing your experience. While we’re sorry you weren’t able to use the kits, we’re glad our customer service team was able to assist you with a smooth return and full refund. We always aim to provide clear guidance and support, and we truly appreciate your kind words about our team. Wishing you all the best with your ongoing care.
Warm regards,
Michelle
Easy and fast results
Easy and fast results. Instructions were so easy using the web-based app it was simple, and within minutes had my results. Couldn't be easier.
22 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Kenneth,
Thank you for the great feedback! We’re glad to hear the web-based app made the process simple and that you were able to get fast, easy-to-understand results. Making health monitoring quick and convenient is exactly what we aim for. We appreciate you choosing Ribbon!
Warm regards,
Michelle
I recently purchased Ribbon to try it…
I recently purchased Ribbon to try it out. The materials show an app on a smartphone. I used the QR code that came with the package and it directed me to a website where I signed up. It was unclear if there was an app for a smartphone that was part of this package. I used the website's chat function to ask about the app, and received a confirmation that you access the website on your smartphone for results. Also, the first urine after waking up in the morning is recommended for best results.
22 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Zenen,
Thank you for sharing your experience and for giving Ribbon a try! We appreciate you highlighting this — Ribbon is designed as a mobile-friendly web app, so there’s no separate download needed. You can access everything directly through your smartphone browser after scanning the QR code.
You’re also absolutely right that using your first morning urine helps provide the most consistent results. We’re glad our support team was able to clarify things for you, and we truly appreciate your thoughtful feedback as it helps us continue improving the experience for everyone.
Warm regards,
Michelle
Highly recommended!
Product is easy to use and as described.
For those that are concerned about monitoring their health on a monthly basis I believethis is a great product.
29 décembre 2025
Avis spontané
Réponse de RibbonWell™
Hi Rino,
Thank you so much for your kind feedback! We’re glad to hear you found the product easy to use and true to its description. Helping customers confidently monitor their health on a regular basis is exactly what Ribbon is designed for. We truly appreciate your recommendation and support!
Warm regards,
Michelle
Wonderful Insight and Confidence
While I don’t have any chronic health issues (yet) and exercise regularly, I love having the ability through Rula to monitor how my body is functioning in the background. It brings me an added level of comfort and control in my effort to stay healthy and/or address physical health concerns before they develop into something that is unmanageable.
20 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Duane,
Thank you for sharing your experience! We love hearing how Ribbon gives you added comfort and control when it comes to staying proactive about your health. Monitoring trends early—even before symptoms appear—is exactly what our platform is designed to support. We truly appreciate your thoughtful feedback and are glad to be part of your wellness routine.
Warm regards,
Michelle
Highly recommended!
the instructions are clear and easy to follow. the experience overall is simple and one of the best things is that near instantaneous results you get right from the app! It's very nice to be able to get health updates on some basic metrics on a regular visit without having to visit a doctor and wait for the results. highly recommended!
16 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Darren,
Thank you so much for your wonderful feedback! We’re glad to hear the instructions were clear and that you found the testing process simple and convenient. Getting near-instant results through the app is exactly what we aim for — making it easy to stay informed about your health without the wait or a doctor’s visit. We truly appreciate your recommendation and are grateful to have you as part of the Ribbon community!
Warm regards,
Michelle
Two weeks to get the kit and a monthly subscription
Ordered the kit which took a couple weeks to arrive - ordered on 12/20, shipped on 12/30, and received on 1/2. I could attribute this to the holidays. The kit is well produced. I took a first test which was easy to use. It showed some potentially elevated results in a couple areas, so I went the doctor who did a blood test and confirmed that while some tests might be elevated, that I didn't need to worry. The main reason for the review is the surprise $19.99 monthly charge for the web app which I missed. Not thrilled about that at all - now I have to figure out how to cancel that.
1 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Dan,
Thanks for sharing your experience. We’re glad to hear the kit was easy to use and that you were able to follow up with your doctor for peace of mind. We sincerely apologize that the $19.99 monthly web app fee was not clear at checkout and understand how frustrating that can be. The subscription supports features like result scanning, interpretation, and secure storage, but we recognize this may have been overlooked and we’re working to improve clarity. Please provide your order information so we can check your account and assist you further, we will reach out via email.
Warm regards,
Michelle
I ordered Ribbon check not realizing it…
I ordered Ribbon check not realizing it had two plans . Since I didn’t need the daily test I wasn’t aware of the monthly app fee. I went through the web site and a helpful lady named Jenny brought me down to a more suitable app plan. Very quickly my situation was corrected . They have good Customer Service
21 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Chris,
Thank you for sharing your experience with Ribbon Check! We’re glad Jenny was able to quickly help adjust your plan to something that better fits your needs. We understand how confusing plan options can be, and we truly appreciate you reaching out so we could make it right. It’s great to hear our customer service team took good care of you—thanks again for your feedback and for being part of the Ribbon community!
Warm regards,
Michelle
The process was simple
The process was simple, getting the results was quick and easy, the online help was available if needed.
14 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Bill,
Thank you for your feedback! We’re happy to hear that the process was simple, the results were quick and easy to access, and that our online support was available when needed. We’re always here to help if you have any questions. Thanks for choosing Ribbon!
Warm regards.
Michelle
I totally misunderstood the ordering…
I totally misunderstood the ordering process. Patrick Walton, Customer Support Specialist answered my question almost immediately. I haven't received my product yet, but with outstanding customer service, I have no doubt the product is just what I want.
19 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Christine,
Thank you so much for sharing your experience! We truly appreciate your kind words about Patrick and our customer support team. We understand that the ordering process can sometimes be confusing, and we’re glad Patrick was able to assist you quickly and clearly. We’re confident you’ll have a great experience with the Ribbon kit once it arrives, and we’re always here if you need any help along the way. Welcome to the Ribbon Checkup community!
Warm regards,
Michelle
I haven’t received my kits yet, but customer service was excellent!
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their monthly Gold Level plan but had issues trying to upgrade to the annual plan (price doubled from $99 to $199. Patrick was able to change the plan to the $99, and was very knowledgeable with some other questions I had. As far as customer service is concerned, definitely feel the support is there when needed.
20 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi George,
Thank you for taking the time to share your experience! We’re really glad to hear that Patrick was able to step in, resolve the subscription issue, and answer your questions clearly. We know subscription details can sometimes be confusing, and we appreciate you highlighting the importance of double-checking plan options. Providing knowledgeable and reliable support is a top priority for us, and it’s great to hear you felt supported. We look forward to you receiving your kits soon and appreciate you being part of the Ribbon Checkup community!
Warm regards,
Michelle
Janine from customer service jumped on…
Janine from customer service jumped on my request without delay. I appreciate when someone take care of me and appreciate us as being a customer. Great Job Janine!!!
Maurice
16 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Maurice,
Thank you so much for your kind words! We’re thrilled to hear that Janine was able to assist you quickly and make you feel valued as a customer. Providing attentive and caring support is very important to us, and we’ll be sure to share your feedback with her. We truly appreciate you being part of the Ribbon Checkup community!
Warm regards,
Michelle
Opaque, sneaky pricing...
I had good customer service with Ribbon. But, the reason I called is because I was being charged $19.99 a month and I hadn't even used the product. This seems to be a substantial complaint within the reviews from users. One person said, "I rate them at four stars because they automatically sign you up for $20/month subscription fee. This is a shady practice because this charge was never noted in the check-out practice. Personally, I think they should bake in the cost to test into the cost of each strip rather than charge a monthly fee." Well, I totally and completely agree. It feels like opaque, sneaky pricing. As I said, Customer Service helped me to "downgrade" my subscription. But it should not have happened in the first place.
18 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Dondi,
Thank you for sharing your feedback. We’re glad to hear our customer service team was able to help, even if the outcome wasn’t exactly what you had hoped for—we understand that even a little help can still make a difference. We sincerely apologize for the frustration caused by the $19.99 monthly subscription and how unclear it may have felt at checkout. We recognize that this has been a common concern among customers, and we are actively working to improve transparency around this. The subscription supports the web app features such as result scanning, interpretation, and secure storage, but we understand this may have been overlooked. We truly appreciate you taking the time to share your experience, as it helps us improve both our communication and service moving forward.
Warm regards,
Michelle
Took the first test strip it worked…
Took the first test strip it worked fine want to take a second one about six weeks later and the camera would not recognize the strip
Back-and-forth with Customer Service
To find out that I was subscribed, which I had no idea that I was
It still would not recognize the strip
Could not return because it was after the 30 days
They refunded the subscription which I had no idea is part of
But now I’m stuck with a whole bunch of useless strips
Stay away waste of time and money
As you well know you can not get a result with out a subscription
So using the app what would that do ..
17 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi there,
We’re very sorry for the frustration you experienced with your test strips and the subscription. We’d like to check your account and reach out to you directly via email to make sure this is resolved. Could you please provide your account details so we can do that?
In the meantime, you may also try using the Ribbon web app here: https://app.ribboncheckup.com/
. Kindly let us know if this works for you. If not, we’ll be happy to assist you further.
Thank you for giving us the opportunity to make this right.
Kind regards,
Michelle
I like the kit
I like the kit, it's very well put together which makes testing easy.
The app on your phone is simple as snapping a quick photo, and the app does the rest. There is some reassurance in seeing what's going on in your body via way of your urine samples.
1 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Rhett,
Thank you for sharing your experience! We’re glad to hear you found the kit well designed and the testing process easy. It’s great that the app made capturing and interpreting results as simple as snapping a photo, and that the insights provided reassurance about your health. We truly appreciate your support and trust in Ribbon Checkup!
Warm regards,
Michelle
You must keep paying a subscription to be able to scan the tests that you already purchased!
I purchaed 12 12 test kit for $79.99 in November and used one of them. I was planning to use a test every couple months. I did not notice that hey charged me $20 in December. I just noticed they charged me $20 in January, and promptly cancelled it. Turns out that voids the 11 tests that I already bought, as you have to have an active subscription in order to scan your tests! What a SCAM. Do not purchase from Ribbon. So basically I spent $120 to take 1 test...
18 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Brad,
We’re very sorry for the frustration this has caused and understand how this could be concerning. The $19.99/month subscription provides access to the Ribbon web app, which allows you to scan and interpret your test results, securely store your results in a private account, share PDFs with your doctor or family members with one click, and have unlimited consultations to discuss your results.
We understand that the way this may have been presented at checkout could have been overlooked, and we sincerely apologize. We’ll reach out directly to review your account and help ensure everything is properly addressed.
Kind regards,
Michelle
Not a scam but very shady, sneaky
Most companies know that the average consumer rarely if ever read the "Terms and Conditions" at least not in any great detail and this is where I guess the "subscription" clause is thrown in. I had absolutely no idea that I signed up to pay $19.95 a month AFTER already paying $60 for the "Kit"..ok that was on me for not being diligent..I immediately cancelled, once I discovered the subscription. What really angered me was that if you cancel you also immediately lose any access to scanning any future tests even though you've made that first payment..!! Why not just allow access until that month is complete..???
18 janvier 2026
Avis spontané
Réponse de RibbonWell™
Hi Kevin,
We’re very sorry for the frustration this has caused. We understand this subscription information may have been overlooked during checkout, and we sincerely apologize for that.
For clarity, the $19.99/month subscription covers:
Scanning and results interpretation
Secure, private results storage
One-click PDF sharing with your doctor or family
Unlimited consultations to discuss your results
We’ll be reaching out directly to review your account and make sure everything is properly handled. Thank you for bringing this to our attention.
Warm regards,
Michelle
Very easy to do
Very easy to do. It put my mind at rest that I am Okay.
Easy to check myself every month.
22 avril 2025
Avis spontané
Réponse de RibbonWell™
Hi Mal,
Thank you for sharing your experience! We’re glad to hear the test was easy to use and that it gave you peace of mind. Being able to check in on your health each month is exactly what Ribbon is designed for. We truly appreciate your support!
Warm regards,
Michelle
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