Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
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Lisez les avis des autres
Love my Suzuki, that's been confirmed by the amazing customer service today from Geoff and Charlie. Huge thank you for everything and making this a great experience for my mum. Here's to more wonderfu... Voir plus
L'entreprise a répondu
A professional and helpful experience with Suzuki Richmond. Jag was very accommodating of my needs and went out of his way to find the right car within my needs and budget. The car arrived very quic... Voir plus
L'entreprise a répondu
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, Royaume-Uni
- 02380 873 888
4,9
Excellent
714 avis
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Great customer service and very happy…
Great customer service and very happy my purchase from start to finish. Also have had a really great experience after with sales service. I highly recommend this dealership.
11 janvier 2026
Réponse de Richmond Motor Group - Suzuki Southampton
We appreciate your positive feedback and 5-star rating! We're happy to hear that you were very satisfied with your purchase and sales service experiences.
newmansuzuki
jaagdeep bhakha a very well informed sales man and so helpful with every thing made the process very easy for me to get the right vehicle ,it arrived on time and im very pleased with the entire experience ,well done keep up the good work . thank you jaag s
8 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that the process of getting your vehicle was easy and that you are pleased with your entire experience. Thank you for your positive feedback and kind words.
Excellent service
After seeing that I could now have all work on my mg carried out at Richmond motors Totton instead of going all the way from Lymington to Botley I changed my service and other problems I had to them in December
I dealt with Louie Cecil who was excellent.I found him to be friendly, professional and accessible and in my honest opinion went the extra mile
Louie is certainly a great asset to Richmond Motors and have no hesitation in recommending both Louie and Richmond Motors Totton
6 janvier 2026
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had such a positive experience! It's great that Louie was friendly, professional, and helpful. We appreciate you recommending our services. Thank you for your feedback.
Sam Beavers, Sales Executive
Sam Beavers was an excellent, patient, helpful sales executive. He helped me at every stage of the transaction. He even helped me during the test drive and was patient and understood my needs. Can't recommend him highly enough.
19 décembre 2025
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that Sam was helpful and patient throughout your car-buying journey. We appreciate you taking the time to share your positive experience and high recommendation!
Excellent!
A difficult decision for us but Ricky Singh was very patient & helpful. A successful result
12 décembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We appreciate your feedback and are so glad that our team was able to help you navigate your decision and achieve a successful result.
Questionable MOT fail
We needed an MOT in a rush so took our Nissan here rather than our usual garage (also part of Richmond Group) and were told it had failed and would cost over £650 to repair.
I was surprised as there had been no advisories previously and so waited the two weeks I needed so that I could take the car to our usual garage. At our usual garage the car passed first time.
18 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
Hi David,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Amazing experience
What an amazing experience I had when I met Jagdeep Bhakar, Sales executive at Suzuki Richmond in Totton.
From the initial hello to being waved off in my new two year old Suzuki Swift, Jag made me welcome, comfortable and that no question was stupid!
He laughed at my terrible jokes but still remained focussed and professional. Thank you to Jag, Del and all the team.
I love my beautiful Suzuki!
1 décembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had such a wonderful experience. It's great to know that you felt welcome and comfortable. We appreciate your kind words regarding our team, and we are glad you love your Suzuki!
Sam was great very helpful and patient…
Sam was great very helpful and patient made every thing go smoothly however we are still waiting for our car mats
29 novembre 2025
Réponse de Richmond Motor Group - Suzuki Southampton
We're glad that you found our service helpful and efficient. We apologize for the delay with your car mats and we're looking into it.
My first Susuki from Totton!
I got my first Susuki from Jag today! My Mum has got her last 4 cars from Susuki Totton so I decided to follow suit. From start to finish, Jag has been professional, polite and helpful. From my initial interest, to my test drive, to the collection today, he has looked after me from start to finish! I have signed up to the service plan knowing ill be looked after by my local car dealer. Thanks Jag! Its been a pleasure! 🫶🏽
29 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had a positive experience getting your car! It's great to know that Jag was professional and helpful throughout the entire process. We appreciate you choosing us and for recommending us based on your Mum's experience.
Great purchasing experience
Ricky made buying a car a great experience. He never pressurised us at all.The experience from test drive to purchase was handled very efficiently.
5 novembre 2025
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that your car-buying experience was great! We appreciate your feedback and are glad the process, from test drive to purchase, was efficient and pressure-free for you.
Very good customer service.
Sam Beevers and Simon (manager) was very helpful.
Very good customer service.
27 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that you received very good customer service. We appreciate your positive feedback and thank you for sharing.
Great experience
Ricky was great from the first step we took into the dealership. He talked us through every step, and it was a pleasure to have him help us purchase a new car.
15 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're glad you enjoyed your experience. It's wonderful to know that the assistance provided was helpful during your new car purchase. Thank you for your feedback.
Excellent place to get your next car…
Excellent place to get your next car from 👌👍😃
Superb service provided!
Jag explained everything in full details and plain terms.
22 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had an excellent experience getting your car. We appreciate your positive feedback regarding the superb service and the detailed explanation provided.
Réponse de Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, Derek. We're delighted to hear that you found our staff at Richmond Newmans Suzuki Totton to be friendly and helpful. We look forward to seeing you again soon!
First time getting a car
First time getting a car, wasn’t really sure what questions to ask, how the process worked or anything inbetween
Honestly, Ricky was amazing throughout the whole process. Ensured I knew what was being explained, all my different options, had so much patience when I didn’t know or understand certain things, cracked a couple jokes and remained so professional throughout the process.
Couldn’t put one fault to him - really went the extra mile for us.
Thank you so much Ricky - highly recommend him for support on anyone’s buying process!
8 novembre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
We're happy to hear that your first car-buying experience was so positive! It's great to know that the support provided was helpful and made the process smooth. We appreciate your recommendation and thank you for your feedback.
Réponse de Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, amybeth.
We are delighted to hear that our team at Richmond Newmans Suzuki Totton provided you with a knowledgeable and thorough experience. We appreciate your feedback and hope to see you again in the future!
Excellent service from start to finish
Excellent service from start to finish. I would definitely recommend
29 octobre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
Thank you for your kind review and five-star rating, Margaret. We are delighted to hear that you received excellent service from start to finish. Your recommendation means a lot to us. Best regards, Richmond Newmans Suzuki Totton.
Really helpful staff
Really helpful staff. Explained everything well. Ricky Singh did a great job. Thank you
28 octobre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
Thank you for your wonderful review and five-star rating, Tessa. We’re thrilled to hear you had a positive experience at Richmond Newmans Suzuki Totton. We’ll be sure to pass on your kind words to Ricky Singh and the team. We look forward to welcoming you back in the future!
Ricky Singh
Having just purchased a car from Newmans in Totton I would like to thank Ricky for the outstanding service he provided,his patience and attention to detail were exceptional
Well done and thankyou
Pete Ruffle
27 octobre 2025
Avis spontané
Réponse de Richmond Motor Group - Suzuki Southampton
Thank you for your fantastic review, Mr Ruffle. We are delighted to hear about your positive experience at Richmond Newmans Suzuki Totton. Your kind words about Ricky’s outstanding service, patience, and attention to detail mean a lot to us. We will be sure to pass on your praise to him. Wishing you many happy miles in your new car!
Help in finding the car I was looking…
Help in finding the car I was looking for. Got one from another dealer in a couple of days. Liked it so bought it.
The only problem with the purchase was that it was arranged for me to collect it on the Saturday, so to make sure that there were no problems at the garage we paid the deposit before we got there. Only to be told that the payment wasn't on the system as the finance department only works Monday to Friday. This is NOT on any paperwork we had been given. This caused us considerable inconvenience as the car was needed that weekend.
23 octobre 2025
Réponse de Richmond Motor Group - Suzuki Southampton
Dear Andrew,
Thank you for taking the time to leave us a review and for sharing your experience at Richmond Newmans Suzuki Totton. We're pleased to hear that we could assist you in finding the car you were looking for and that you were happy with your purchase.
However, we sincerely apologise for the inconvenience caused by the payment issue and the delay in collecting your vehicle. We appreciate your feedback regarding the lack of information about the finance department's operating hours, and we will ensure this is communicated more clearly in the future to prevent similar situations.
Thank you for bringing this to our attention, and we hope you are enjoying your new car. If there is anything further we can assist you with, please do not hesitate to get in touch with us at customerservices@richmondmotorgroup.com
Best regards,
Richmond Newmans Suzuki Totton
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