Righttiles Avis 154

With our recent dealing with Right Tiles, Isleworth, we were impressed with the service we received. The team were very welcoming, polite and knowledgable
We were supported by Vimal, Saqib and Ash and were very pleased with their input
We were helped in making decisions when stuck and we are very impressed with the tiles we chose

Umar and team have been fantastic. Helping us chose tiles for our bathroom to arranging delivery and then reordering tiles when we fell short. These guys are so kind, genuine and warm. They treat customers as family. Their prices are great too and they have a huge range to chose from. Highly recommend vising the croyden branch for great tiles, a good bargain and lovely staff!!

Great experience dealing with Right Tiles Isleworth and I was well looked after by Ash. I was specifically looking for 120 x 60 cm tiles and Right Tiles didn’t only have many options to choose from, they also had many available in stock. Prices were reasonable and the tiles were delivered a few days after I placed my order. Correspondence was simply and fast via WhatsApp. Two tiles arrived damaged but it didn’t matter, as we cut them to fit a smaller area.

Very friendly and helpful people. Give great advice even if you are not buying from them

Will definitely recommend anyone to pay them a visit

Ash was a great help at the RightTiles Isleworth store. Always had a positive experience with him. Always helpful and always offering refreshments while you walk around the shop picking out tiles. Helped me put in an order, helped load the tiles into the car and was always on hand to help with any questions. Thanks Ash!

Fantastic service at Right Tiles, Umar went above and beyond from start to finish. He helped me choose the perfect tiles and even assisted me afterwards when I needed more. Truly outstanding customer service.

I purchased 75 sqm of tiles from Right Tile Hanworth and I couldn’t be happier with the entire experience. From the very beginning, the guidance and support I received were excellent. The team and manager Najam handled everything professionally — from helping me choose the right tiles to preparing the order and arranging delivery with great care.

The tiles themselves are very high quality, exactly as described, and beautifully finished. A special thanks goes to the manager, Najam, whose professionalism, knowledge, and customer-focused approach made the whole process smooth and stress-free.

Highly recommended for anyone looking for quality tiles and outstanding service.

They had the best wood effect plank porcelain tiles I could find in Croydon, imported from Spain , the staff were extremely knowledgeable and helpful.

This company offers great service, always willing to adjust and accommodate specific requirement. The range of tiles they offer are extensive and very high quality. The staff are extremely helpful, polite and respectful.
We have been liaising with Najam and Parth specifically who have both been brilliant and very knowledgable.
Thank you Right Tiles for all your support. We are truly grateful for your wonderful service.

Fantastic service and team, 110% recommended! Will happily use again.

I have been coming to the Hayes branch for a few years now because of the great service and polite attitude of the staff. A BIG special thank you to Ali J, Waleed and Raghav for the extra mile they always go to help me. 5 star rating from me.

Avoid at All Costs – Dishonest and Aggressive "Utterly bottom-tier service. Umar is a con artist who tricks customers into buying the wrong products and then refuses to return their money. After six months of lies regarding a refund, he moved the goalposts to 'store credit' and stopped taking my calls. When confronted, his response was to become abusive and hostile. He has done this to multiple people I know. Completely untrustworthy and unprofessional."

My experience with Right Tiles (Hayes branch) has been extremely disappointing and stressful.

Before purchasing, I was clearly told that the tiles would take approximately three weeks to arrive, with reassurance that they could be sourced from other branches. Based on this information, I went ahead with the purchase.

Three weeks passed with no call, no message, and no update. When I eventually contacted them myself, I was then told that the tiles were actually coming from overseas, needed to clear customs, and that there was no confirmed delivery date. This was never mentioned at the time of sale. Had I been told this upfront, I would have chosen alternative tiles that were readily available.

Since then, communication has been extremely poor. Every call results in the same response:
“Someone will call you back,” or “Send a text and we’ll get back to you.”
No one ever does.

Responsibility is constantly passed from one staff member to another, with no accountability. I am now at the stage where calls go unanswered and messages are ignored entirely.

Delays can happen — I understand that. But lack of honesty, lack of updates, and complete absence of customer care after payment is unacceptable. A simple courtesy call or message would have made a huge difference.

This company is completely dishonest
They agreed I could return 2 boxes of tiles I bought as samples for a refund before I bought.
They demanded a 30 per cent handling fee
When I called to return they completely changed their mind and refused any return unless I bought other tiles.
Do not touch this company with a bathrobe
My assistant was a witness there and they said we were both wrong
Not trustworthy

At Right Tiles, not only one finds a good selection of tiles but the staff are very polite, very helpful and they do all they can to meet your requirements. A big thank you Mr Vimal and Saqib at Isleworth branch for their help and support.

Great quality tiles, very helpful. Zarak at Croydon was very good and service was great!

Seriously avoid this company. I ordered tiles over a month before needed and was asked to call 3 days before needed. I called a week before and was assured they would be ready for collection at the store where I ordered them from. Builder went to collect and tiles not there. Advised we now have to drive over 3 hours to the exact opposite side of London and collect from their warehouse. They don’t care. I do not recommend this company.

Vimal was so helpful from the moment we walked into the shop. He was really patient and listened carefully to answer all the queries we had. His experience and knowledge was very evident which was a great help.

What a great place we found! Right from walking in such a welcoming atmosphere with so much choice. They beat our best quote and gave us fast delivery. Even when we pop back for grout or the extras we need we feel like family, everyone takes the time to say hello and ask how the building project is going. I love how all the grout colours are available to compare. The choice in-store is unimaginable and nothing is too much trouble, after paying the deposit the manager even let me take to floor samples home for the night to see the difference in the house and make my choice after the weekend. I really would happing recommend this company and in particular the Isleworth store to anyone who needs tile, for a small bathroom or large scale project like ours. Many thanks as always to the whole team.

It was my first visit to their Isleworth store for purchasing the Tiles for bathroom renovation; Ashish was brilliant when it comes to take you through the showroom, help you pick up the perfect combinations of Tiles (floor and wall), explaining the rates and available discounts. Quite satisfied with overall experience, got my stuff delivered on time. Highly Recommend.