Ripple Fiber Avis 

Continual internet issues. Always down and never offers any compensation for loss of use. 2 weeks in a row now for hours lost.

The install required some tech support to show up. He was timely knowledgeable and his work was what I needed. They have since swapped out all the modem hardware which was ready enough for me to get it going myself.

Love the Speed
Our whole neighborhood had fiber cables installed at once. much faster than Spectrum and cheaper too.

Purchased my little getaway/future retirement home on the Outer Banks in 2012 and signed up with the lesser of two evils, Charter/ Spectrum. Prior to moving here full time 4 years ago (doing remote work), I relied on cameras (and neighbors) to keep an eye on things while away (storms, winter). For weeks at a time when not there, I’d have no access, due to needing to unplug/reset my Spectrum modem/router, even bought my own, and it still continued. When the app became available, would often show as modem not found so no ability to reset remotely. In 2022, with the requirement of dependable and faster internet for work, I upgraded to a new modem/router speed package. After a year still with recurring resets and slower than promised speeds, they said was probably the salt air corrosion and replaced the cable from the street to the box on my house (which was left unburied for over a year, until after they came to install new coax to the modem). Even with the recurring issues, my bill continued increasing, and required calls to get promotional pricing. After fiber was installed here, I waited awhile and checked comments and reviews before switching to Ripple last summer. I cut my bill almost in half, my up/down speeds are way more than work requires and I’ve had just one outage lasting less than a couple hours. Definitely very satisfied with their service!

Getting Ripple has been a terrible experience from setting up the appointment to installation & on to dealing with customer service when the service stopped working two days after installation. I had it installed on a Friday, the tech wanted to run the line all the way around the back of my house and drag it into the crawl space instead of just punching the line into the left side where Spectrum came in. I caught it after he had ran the line and mounted the box to the side of my house. To his credit her understood that it made no sense to do that and fixed it but come on. Next everything was working great until Monday morning. I called customer service & spent an hour on the phone with them while they attempted to figure out the issue. After reconfiguring my modem/router several times the service came back up but didn’t work correctly. I was experiencing a lot of jitter and dropped packets which you wouldn’t expect from Fiber. I was given a Ticket reference number and told that Tier 2 support would be reaching out to me. No one called but I did get a couple of emails to which I responded. The next day a Ripple rep stopped by while I was again on the phone with customer service asking for an update. Sadly he was just there to verify the installation went correctly. I explained to him what was going on and he made a phone call, looked up my ticket number then said he added some notes and I should expect a technician to be contacting me and on the way out to fix the issue. No one called. Now we are on day 3 of me calling customer service (it’s Wednesday, again it was installed the previous Friday). While speaking with tech support the lady asked me if I had changed the network name and password (I have) she tried to tell me that was what was causing my issue, that it needed to stay the same. This is unequivocally false and they need to train their support personnel better. She went on to tell me that my original ticket was closed, marked as fixed. So here I sit on hold waiting on her to allegedly schedule a technician to come out for real this time and fix an issue that I shouldn’t even have. (They just hung up on me when transferring me to get scheduled) I was looking forward to switching to Ripple from Spectrum as I expected Fiber to be more reliable than coax but as of now I see that I was wrong. I would avoid this service at all costs until they get it worked out.

i wait almost 2 moth to be installed after ordering the 1 GB Internet service, for 3 moths i had a uninterrupted service and yesterday my service went down in reported in the afternoon and they are no and to send a technician that i need to wait until tomorrow, almost 48 to address a down service, very poor technical support.

We tried to get Ripple (then it was HyperFiber) a couple years only to be told the complex we live in wasn’t authorized to install so we had to pass, but to our excitement a technician/sales person showed up at our door last week telling us they had been authorized to install internet and had already installed in a few units where we live. We set up an install date only for no one to show up and when I called to find out why I was told that they were not able to install in complexes and that the sales person only told us that to get us to sign and make himself look good to his boss, mind you their Customer Service were the ones to tell us that. 0/10 would recommend.

Quick response when fiber is cut by some contractor

The internet is very fast but not reliable.

There were huge issues with installation. I had to wait three months to get it installed after they had already dug up my whole street.

Now, I’ve had the service for 6 months and have had multiple outages for multiple days. It’s so frustrating. I thought Charter/Spectrum was bad, but Ripple is just as bad. It is admittedly much faster, but the lengthy outages make no sense.

Worked fine for 3 weeks. then the billing was screwed up. when they fixed it I had dial up speed internet for 2 days because they screwed it all up and no one KNEW how to correct it. Finally they sent a tech. Had it working fine for 36 hours and then, on a holiday weekend, a total service outage now going on 24 hours. Back up cellular internet is terrible. I am getting this garbage out of my house. Nothing but incompetence from this company.

Outstanding the installer was knowledgeable and very respectful. Best experience I have ever had with an installer internet is super fast no problems saves me so much money from spectrum can even take wifey out for dinner once a week with the money I have saved with your company keep up the outstanding service and the money i save from dropping spectrum

Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me off the chat instead. Iam about to cancel how can u screw up this bad ?

The very worst service of any company we have interacted with. The reason we needed service is because our internet has so much latency we cannot use our VOIP phone. We need a home phone because we have practically no cell service. Last Speedtest I ran, jitter was 287. It is regularly in the 60’s. It needs to be less than 4. We have scheduled 2 service calls, both no-shows with no calls either. They were both marked as complete with NOTHING being done.

Had a pre installation appt. They rescheduled it and never told me. Then, the day of that appointment they cancelled. Long hold times whenever I had to call. Once the installer was called, he was excellent. Neat, knowledgeable and good communication. So far the system works well. Could not access my Ripple account after installation. Called for help and they had no idea what to do. Bottom line…..installer excellent. Office a disaster.

The fact that Ripple Fiber communicates proactively on outage issues.

The installation was quick and preformed by an experienced, well trained, and friendly technician. The service is exceptional and priced right. The customer service personnel are also well trained and very personable.

Great company that gives profits back to the community. The cost was half price and the quality and speed were superior to competitors. The people are helpful and friendly. They even gave me a free month of service!

I had them reduce my payment to $1 for 6months because of their issues. Repeatedly told techs would show up and they never would. Took nearly 3 months just to bury my fiber line go my house. My neighbor got hers installed and buried while I was still waiting.

Now we r both out of service. But instead if any helo we were told to "give it tome to see if it fixed itself"....
I get a tech scheduled to come out and they never show uo. Never call or msg or emaim or anyrhing else to cancel the appointment. Never call to reschedule the appointment.
Took a full 2 hours. 1 hour on a call where your call center employee "Colin" hanged upon me. Instead of answering my questions.
Im still sitting here wondering if they are even capable of ever apologizing or taking responsibility without a customer pressing for it to happen.

Both me and the neighbor are just dine with the constant outages. The lack of any response the disrespect and ready to just tuck tail and return to Spectrum. Atleast when they screw you over they gicenyou a smile and do it to your face. Instead of the gas lighting and manipulation ive gotten from ripple.

Ripple came to my house and promised faster speed and reliability (Punta Gorda Florida). It went out every hour - completely sucked. Technician came out and said all was fine but he said when the router and batter y backup go solid solid blue for lights, it's out. Tried it for 2 weks and never had reliable service... Technical support is out of India and always had to ask the support person to repeat themselves because I couldn't understand what they were saying. Went back to Comcast and with the new equipment I get close to 1GB downloads. Took 3 days to cancel my Ripple account account because when you call and they put you on hold they drop you after 30 minuts. Maybe a year from now it will be stable, but for now if you work from home stay away from Ripple and stick with cable... Wish I could give Ripple Fiber a 'Zero'...

Terrible! Had the service a week or two and an ongoing outage for over a day that is still not resolved with no estimated time of restoration. This is unacceptable. In 25 years, Never had an outage more than a couple hours with Charter Spectrum! Going to talk my husband into moving back to them. Avoid Ripple!!