I have read some bad reviews from initial areas here in NC. So far, the install was fast, installers courteous and professional. We had Spectrum before we dropped it, and still get outage notices. We... Voir plus
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Ripple helped me setup at home and install I had a small issue but the customer service on the phone was fantastic you don’t find that anymore ripple was great
We've had Ripple attempt to install their fibre service to our home twice. Neither attempt has gotten an internet connection (connection with no internet). On the second attempt they left the cable ly... Voir plus
L'entreprise a répondu
Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10Gig, 100 percent fiber optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple.
Coordonnées de contact
6000 Fairview Rd, 28210, Charlotte, Etats-Unis
- ripplefiber.com
3,4
Moyen
101 avis
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A répondu à 75 % de ses avis négatifs
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Just AWFUL
Just AWFUL. There are even sound issues. Not a day goes by that I don't have slow acting connections, buffering, dropouts, problems with streaming service all the time, day and night, 24/7! I am suffering from long covid and I am bed ridden. I am awake every night all night and the problems persist like I said, DAY AND NIGHT!
12 juin 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Theresa. We want to get this escalated to our team immediately to make sure your service is working correctly and address any other concerns you may have.
We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted.
We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
No one answers
Was looking to move to Ripple from Spectrum. Did the online stuff. Selected plan got the obligatory email to set up service and have attempted 3 times to do this over a week. No one answers from the Installation Dept. After 15 mins on hold I hung up.
I "hear" speed is great, cost seems fair too. Getting anyone to respond hasnt been possible. Which makes me hesitant, what if this was a service disruption issue? They wont go after new business so once your in does it suddenly get better?
OMG these people are morons. Ive canceled the potential service with them 7 times and now they cant stop calling. No one works in Installation but the commission based customer service people do. They just dont understand NO!
They still call. Now 9 times told to stop. FCC harassment complaint filed, The Dumbest people must work there.
Oh good an AI response. Not their Standard Procedure huh?? Read the reviews. Looks like it is your standard. Or you are a terrible company. Pick 1
5 juin 2026
Avis spontané
Réponse de Ripple Fiber
UPDATE: No AI here. The Social Media team is here, ready to connect you with support if you need it. We understand you no longer are interested in our service but if you change your mind, we'd be happy to help.
Otherwise, have a great day.
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Hi there, Bob. Thank you for taking the time to share your experience and for considering Ripple Fiber.
We're so sorry to hear that your efforts to get started with service were frustrating. This isn't our standard process, and we're going to internally investigate your experience, address this with our team, and ensure this doesn't happen again moving forward.
We understand your concerns regarding the follow-up calls after you decided not to move forward and will make sure this gets addressed internally with our team.
At Ripple Fiber, we're committed to continuously improving our service and the experience we provide at every stage of the customer journey. We appreciate your feedback, and will use this to identify opportunities to do better.
I have had ripple for approximately 1…
I have had ripple for approximately 1 year. In that time I have experienced 10 to 12 outages for various reasons. Todays outage was my last. I will be switching as soon as I can find another provider. A construction crew cut the fiber coming into our neighborhood. That is not something I hold against ripple since it is out of their control. What is under their control is restoring my service. They had to rerun the line in the neighborhood and then splice in 4 to 6 houses. They came to my house and worked on the fiber for over an hour and then left without any explanation. I called their tech support and could not get through. So here I am using the hot spot on my phone to get internet. Ironically the crew that cut the fiber was installing fiber for Kinetic. Go figure. I am getting off this service ASAP.
Your reply does not even address the issues at hand. How is it that a tech team can come on site work for several hours not fix the issue and not say anything to the customer. How is it that the team installs a temp cable that doesn't work to my house and never informs me that it is on my lawn. Now I have a liability issue if someone comes on my property and trips over it. I understand the need for a temp because the underground crew will need to bury the new line but at least let me know it is there and verify my service. None of this was done. Oh does anybody have a clue when my service will be restored. Its been 16 hours. I am still using my phone hot spot to get on the internet. Please don't patronize me with offers to upgrade my service. Just do what you agreed to do when I signed up for your service. Provide it, in a timely manner.
You tech showed up yesterday and restored my service. Which incidentally went down again today but came back up after about an hour (I am estimating not sure about exact time it went down). Ok so about Eero ... I read through your description and saw that it has a failover included. What is the speed of that. I run 2 gaming servers (which is why I chose your service). The servers require a minimum of 500meg download and 50up.
6 juin 2026
Avis spontané
Réponse de Ripple Fiber
UPDATE: Loring, we asked that you submit the contact form so we can learn more about your experience, investigate what occurred, and better understand why your concerns were not resolved.
Without additional information, we're unable to review the specifics of your situation or determine what may have contributed to the issues you've described.
We're more than happy to address your concerns, answer your questions, and provide clarification where needed. However, we need the opportunity to review the details directly with you so we can conduct a thorough investigation and provide accurate information.
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Hi there, Loring. We want to get this escalated to our team immediately to get you back online as quickly as possible and to address your concerns with the time of restoration and lack of resolution.
We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted.
We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
Switching to ripple I had assumed I…
Switching to ripple I had assumed I could have a more reliable internet connection however after only a few months I’ve experienced multiple outages. What really sets this customer experience apart for me were really long help times, almost 100% outsourced tech support, and NO resolution upon finally receiving said “tech support”. I should have just stuck with my previous provider. At least they could usually provide answers. Would not recommend
6 juin 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Caleb. We'd like the opportunity to learn more about your experience and better understand the concerns you've raised. We also want to clarify that our technical support team is not outsourced. Our team is committed to helping customers troubleshoot issues and find resolutions as quickly as possible.
We'd like to connect you directly with our support team so they can review your account, investigate the service interruptions you've experienced, and provide further assistance. Please submit this contact form to get started: https://ripplefiber.com/social-contact
DO NOT use this company
DO NOT use this company. Their customer service is terrible. We have been trying for two months to get our cable buried. The internet has gone out 3 times. They finally promised to come buy today, and after I took off work to be here, they didn't show up. We called back and just got more promises that they would fix it. For two months, all we hear is. "We are escalating this." "We are making this a top priority." In call after call. Their promises are meaningless. Nobody has reached out to me to tell me how this is going to be fixed. We were told they would call back in an hour with a time to come out. It's been two hours, and I don't expect to hear from them. This entire day is wasted waiting on them.
5 juin 2026
Avis spontané
Réponse de Ripple Fiber
Hi again, Jeremy. Our team got this resolved for you after we contacted you directly and notified you that we escalated this. We reached out to you multiple times and consistently kept you updated on what our next steps were in getting this resolved for you.
Our team also addressed your other concerns, checked back in with you to ensure this was completed, and offered more support with the questions you had.
Thanks again and if you need anything else, please feel free to reach out to us.
Ripple fiber goes in and out…
Ripple fiber goes in and out consistently. Very disappointing! about ready to cancel!!! Kept my Comcast internet in case this happened !!!
1 juin 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Keith. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 along with complimentary eero Signal Internet Backup. This added layer of failover is designed to help keep you connected during outages and minimize interruptions to things like streaming and everyday use.
Please submit this contact form so our team can reach out to you directly to get you upgraded: https://ripplefiber.com/social-contact
The installation team came out and set…
The installation team came out and set everything up in the house and ran the line. We were up and running in just a few hours.
15 avril 2026
Avis spontané
Réponse de Ripple Fiber
Thank you for sharing your experience, Larry! This is exactly the type of service we aim to provide and are so glad we were able to get you set up so quickly!
Thank you for choosing Ripple Fiber and happy streaming!
asked for service to finish job by…
asked for service to finish job by buring wire for last 2 weeks. Still not done. When called for service reception ship is more interested in getting all my information instead of just addressing the open ticket for service.
27 mai 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, John. Our team member needs to gather your contact information in order to better assist you and locate your ticket.
Please submit this contact from so we can get this taken care of for you as quickly as possible: https://ripplefiber.com/social-contact
With winds and rain
With winds and rain, I haven't had but a minute or 2 of disruption in service. I'm hoping this is the way it will function in hurricane weather. I'm very pleased.
25 mai 2026
Avis spontané
Réponse de Ripple Fiber
Thanks for sharing your experience, Rebecca! This is exactly the type of experience we aim to deliver. We appreciate you choosing Ripple Fiber!
When the internet is working
When the internet is working, it’s great. But for the past six months, the service has gone out every single month — and not just for a couple of hours, but sometimes for an entire day. This has become an ongoing issue, and since I work from home, I’ve missed multiple days of work because of these long outages
18 mai 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Danny. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d be happy to offer you an upgrade to the eero Pro 7 along with complimentary eero Signal Internet Backup. This added layer of failover is designed to help keep you connected during outages and minimize interruptions to things like streaming and everyday use.
We’re here to support you and want to make sure you feel confident in your service moving forward. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
Goes down often, not as fast as advertised, poor TS
Very poor experience. Goes down 1-3 days (down right now, tech not coming for 3 days!) every few weeks. I signed up for 2G but it's never faster than 1G. The install left the cable over the lawn/driveway for months. Then, when they came to bury it, the system went down for over a day - I work from home, this is impossible.
And the TS is poor. Yesterday (5/10), I spent almost an hour on 2 calls with TS. In both cases, while waiting for >15min on hold while they spoke to scheduling.
The call disconnected. I then cancelled my service and resumed with Xfinity (for $35 less!).
9 mai 2026
Avis spontané
Réponse de Ripple Fiber
UPDATE: After you submitted the contact form, a member of our team made several attempts to reach you directly but was unable to connect. We understand you’ve indicated that you’ve already cancelled service; however, we would still appreciate the opportunity to provide any support you may need or assist with any outstanding concerns.
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Hi there!
We'd like to get this escalated for you immediately, provide you with direct support, and ensure that your service works properly.
A dedicated team member will reach out to you directly and ensure that you receive the support you need from us. We will need your contact information and address in order to better support you.
Please submit this contact form to get started: https://ripplefiber.com/social-contact
Option for zero stars needed
We've had Ripple attempt to install their fibre service to our home twice. Neither attempt has gotten an internet connection (connection with no internet). On the second attempt they left the cable lying on top of the ground. The occured over a 6 week timeframe and at this point they are no longer communicating, or attempting to correct their installation. These guys don't deserve 1 star, but that's not an option.
9 avril 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Steve. Thank you for bringing this to our attention.
We'd like to immediately address and resolve this installation issue for you.
A dedicated team member will reach out to you directly and ensure that you receive the support you need from us. We will need your contact information and address in order to better support you.
Please submit this contact form to get started: https://ripplefiber.com/social-contact
Ripple is destroying front yards
This company is ripping up our front yard. Large 3x5x3 holes. Ripple employees are digging directly over main water line and along DUKE power lines.
22 avril 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Andrew.
Our crews work within a utility right-of-way easement, which is a designated portion of land where essential services like water, electric, and fiber are installed and maintained. While it may appear to be part of a private yard, these areas are set aside so infrastructure can be safely accessed and upgraded.
Before any digging begins, existing utilities such as water lines and electric lines are professionally located and marked. Our crews follow strict safety guidelines when working near those lines, even when work must occur directly above or alongside them, since many utilities share the same easement space.
After construction is complete, our teams come back to restore any disturbed property to its original condition, if not better.
We'd be happy to address any other questions or comments you may have. Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact
The customer is generally right to be satisfied
The customer is generally right to be satisfied, all I wanted was to have one 2.5 Gig WAN port & one 2.5 Gig LAN port on the gateway, to get more speed out of my Asus router. I have been disappointed getting 600 to maybe 750 Meg from 1 Gig service. If I had a better option, I would leave Ripple Fiber!
31 janvier 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, James!
We'd be happy to get you extra support with this and get your speeds to where they should be!
Please submit this contact form to get started: https://ripplefiber.com/social-contact
Well we had a few connections issues…but they we're taken care of
Well we had a few connections issues with our old computer took a few tech attempts but they got it. Also someone hit a underground line which they are supposed to get the area located before digging so we were out for 24 hrs Ripple credited our account after I called no questions asked. So far so good the price is locked forever with the 1gig plan so we will never get those bill increase surprises. We would highly recommend
12 janvier 2026
Avis spontané
Réponse de Ripple Fiber
We really appreciate you sharing your experience, Jeff, thank you! Sorry again for the service interruption and the hassle it caused, but we’re glad our team was able to get things back up and running and take care of a credit for you right away.
It’s great to hear your service plan with us is working well for you and that the pricing transparency stands out. We’re here whenever you need us, and we truly appreciate the recommendation!
The service of the Internet is fast and…
The service of the Internet is fast and consistent getting installed done took a few tries, but everything after that has been great
1 avril 2026
Avis spontané
Réponse de Ripple Fiber
We appreciate you sharing your experience, Luke! We're so glad we could get you installed and appreciate your patience while our team worked to get you scheduled.
Welcome to Ripple Fiber and happy streaming!
Réponse de Ripple Fiber
Thank you for sharing your feedback, Rob!
We appreciate your trust in Ripple Fiber!
Only problem I have had here in Michgan…
Only problem I have had here in Michgan is I been a customer 5 months n have had many outages n the line is still not buried other then that the speed is great n the customer service is great i have never waited longer then 15 minutes
8 avril 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Jason.
We’d appreciate the chance to contact you directly, ensure that your service is working the way it should be and get your line buried.
A dedicated team member will reach out to you to provide direct support. We'd also like to offer you a complimentary eero upgrade with WiFi backup, which helps provide a seamless connection by keeping your network online during temporary disruptions. It’s an added layer of support designed to minimize downtime and keep you connected when it matters most. Please submit this contact form to get started: https://ripplefiber.com/social-contact
Horrible Internet Service Provider
I became a customer when it was Hyperfiber in our neighborhood. Had no issues. Ripple Fiber bought them and I have been through multiple outages. The worst is trying to contact support and sitting on hold for over an hour only to get someone that is absolutely clueless. My neighborhood is out as I type this and has been for a few hours now. The person I spoke to on the phone told me that there is not an outage and that a tech needed to be sent to my house. Weird since there was an entire FB post regarding multiple people in the neighborhood without service. I was transferred to tech scheduling and that person explained that they do have a confirmed outage in my neighborhood and a tech was on the way to resolve. Said I would get texts or emails with updates and resolution timelines. Here I sit 2 hours later and not one notification and seems no tech is really concerned about getting out there to ensure their customers are back up and working. I would highly recommend going with another company if you have that offering in your area. I will be doing that as will many others in my neighborhood. Worst service, unprofessional employees lacking knowledge of their networks and extreme lack of concern for resolving reported outages.
1 avril 2026
Avis spontané
Réponse de Ripple Fiber
Hi there, Whetstine. We sincerely apologize over the miscommunication in regard to the outage effecting your area. Our team is working diligently to get you back online and to provide more support directly to you. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d be happy to offer you an upgrade to the eero Pro 7 along with complimentary eero Signal Wi-Fi Backup. This added layer of failover is designed to help keep you connected during outages and minimize interruptions to things like streaming and everyday use.
We’re here to support you and want to make sure you feel confident in your service moving forward. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
Dead grass and bad service
Dead grass and bad service. They installed fiber in our area over a year ago. Part of that process had them cut a fairly sizable chunk of grass from our yard. They replaced it after we complained. Only they replaced it with different grass and it's always dead. Strike one. We decided we would give them the benefit of the doubt and try out their service. A sales person came by our house in January, 2026. He said technicians would be around the neighborhood in the next two weeks and that they were running a $49/month deal for the first year. I said I was interested and that when they came out to sign us up. No one ever came to our house. I called multiple times and filled out forms trying to get someone to come by so we could get that deal. I would get calls and call back and told the person was gone for the day. That was usually around 4:30 and I was told they close at 5. Strike 2. I finally got to speak with someone. I told them what I was looking for and they said the $49 deal was a January special and could not give it to me. I told them I had been trying to set something up since January but they said it wasn't possible. Strike 3. I really wanted this to work but it doesn't seem like Ripple Fiber cares that much.
16 mars 2026
Avis spontané
Réponse de Ripple Fiber
Thank you for sharing your experience with us, Richard. We’re really sorry to hear that this has been frustrating, and we appreciate you taking the time to let us know what’s been happening. We also apologize for any confusion regarding the January promotion, which was $45 per month for 12 months for new customers, not $49 for a year. Our goal is always to provide a smooth installation process and a positive experience for the communities we serve, and we’d truly like the opportunity to help look into both the yard concern and your attempts to connect with our team about service and current promotional offers. If you would please submit this contact form with your information, our team will reach out to you directly and assist you further with this. https://ripplefiber.com/social-contact
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