This is my first time booking a tour and I’ve heard good things regarding Ritz Tours. They are definitely a five star travel agency. From the tour guides, to the hotels, and all meals was excellent. I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We also had a poor experience with Olga. She was difficult to get in touch with and not very helpful when we did. Lillian was more helpful. We decided to go two days early and had trouble getting conf... Voir plus
This was my third Ritz tour, and Ritz NEVER disappoints!! Jean Yang, our tour guide for "The Wonders of China" was totally phenomenal!!! Not only was Jean professional and knowledgeable but a... Voir plus
Lillian, our tour manager, was outstanding in her prompt, detailed emails responding to our questions. We were so pleased that she even wrote back during her vacation! Izumi, our Best of Japan tour gu... Voir plus
À propos de l'entreprise
À propos de Ritz Tours
Écrit par l'entreprise
Welcome to Ritz Tours.
Your perfect vacation at heart.
At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.
A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.
Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.
Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.
Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.
Whether it’s a thrilling safari to Africa or a memorable journey through exotic Thailand courtesy of our Asia tours, you can travel in comfort and confidence with Ritz Tours.
Asia I Europe I Africa I Middle East I South America
Your perfect vacation at heart.
At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.
A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.
Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.
Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.
Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.
Whether it’s a thrilling safari to Africa or a memorable journey through exotic Thailand courtesy of our Asia tours, you can travel in comfort and confidence with Ritz Tours.
Asia I Europe I Africa I Middle East I South America
Coordonnées de contact
208 S. First Street, 91801, Alhambra, Etats-Unis
- 888.345.7489
- paddy@ritztours.com
- ritztours.com
4,5
Excellent
312 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have traveled with Ritz in the past but this time was very disappointing
I have traveled with Ritz in the past to China and Thailand and both tours were exceptional. The Best of Japan tour was disappointing. It was listed as a moderate paced tour but it was in fact strenuous. Many of us stayed on the bus at times when it was a 15 minute walk just to get to a location. There were no cultural activities and no real shopping availability. Leaving us for 1.5 hours at an outdoor market doesn’t qualify for authentic shopping. The tour guide was not easy to understand. In Kyoto, one day we ended the tour at 2pm and asked to go to Gion and she told us to take a taxi from the hotel.
The hotels were excellent.
29 septembre 2025
Avis spontané
Réponse de Ritz Tours
Hi Laura,
Thank you for sharing your feedback, and for continuing to travel with Ritz Tours. We’re truly grateful for your past journeys with us to China and Thailand, and we’re sorry to hear that your experience on the Best of Japan tour did not meet the high expectations set by those previous trips.
While this itinerary is categorized as moderate pace, we understand that certain walking distances and time allocations may have felt more strenuous, and we appreciate you bringing this to our attention. We’ve also taken note of your feedback regarding the limited cultural activities, shopping opportunities, and your experience with the tour guide in Kyoto. These comments have been shared with our operations team and local partners as part of our ongoing efforts to improve and refine our tours. We're pleased to hear you enjoyed the hotel accommodations, and we truly hope to have the opportunity to welcome you again and deliver the exceptional experience you’ve come to expect from Ritz Tours.
Taiwan Round Island
Tour guy Alan did an exceptional job, the driver David is so awesome, pick up from airport/hotel are on time and friendly, we are not happy with the itinerary, we do feel we spent most of the time on the road, visit time is too rush, check in to a different hotel each day is too much, every two days would be more enjoyable and Ritz Tours should include lunch and dinner. We would not book this tour with Ritz Tours again.
24 août 2025
Avis spontané
Réponse de Ritz Tours
Hi Katherine,
Thank you for sharing your feedback. We're glad to hear that Alan and David took great care of you—their professionalism and attentiveness are truly appreciated by both our guests and our team.
We’re sorry to hear that the tour’s pacing and structure didn’t fully meet your expectations. This Taiwan program is operated by one of our trusted local travel partners and follows a shared coach format. As noted in the itinerary and on our website, it is categorized as an Active tour—designed for travelers who want to see more places in a shorter timeframe and are comfortable with a faster pace and longer travel days.
Regarding meals, we’d also like to clarify that lunch and dinner are not included, as indicated in the tour materials. With Taiwan’s rich and diverse culinary scene, this tour gives travelers the freedom and flexibility to explore and enjoy local food options on their own at each destination.
That said, we understand how the frequent hotel transitions and time on the road may have felt rushed, and we truly appreciate your candid feedback. We’ll be sharing your comments with our product and operations teams as we continue to improve our offerings.
While we regret that this tour wasn’t the right fit, we hope you’ll consider one of our other programs in the future—perhaps one with a slower pace and more inclusions to better match your travel preferences.
Tour guy Ocean is very helpful during…
Tour guy Ocean is very helpful during the tour. We are happy and enjoy the trips with the exception of one of the hotel that the AC did not work well. We are not happy with the airline that you’re booking for us, they cancel our seats for early booking which causes we are missing one day of the trip.
22 juillet 2025
Réponse de Ritz Tours
Hi Gee,
Thank you for sharing your feedback with us. We’re so glad to hear that you enjoyed the tour overall and that Ocean was helpful throughout your journey—it’s always great to know our guides are making a positive impact.
We’re truly sorry to hear about the issues with the hotel air conditioning and the airline’s cancellation, which affected your travel plans. While airline policies and changes are outside of our control, we understand how frustrating this must have been and apologize for the inconvenience it caused. We appreciate your feedback and will use it to continue improving both our accommodations and travel coordination. We hope to welcome you on another Ritz Tours trip in the future with a smoother experience from start to finish.
Réponse de Ritz Tours
Hi Diamond,
Thank you for your kind review! We’re so glad to hear you enjoyed the hotels, guides, service, fun experiences, and delicious food. It’s wonderful to know you had a great time, and we look forward to welcoming you on another Ritz Tours adventure soon!
Outstanding travel experiments service!Outstanding identification of…
Outstanding identification of itineraries, local guides, local drivers with a strong focus on traveler experience! Impressive flexibility and customization to traveler needs, availability to travel, budget… Etc. Lillian is a pleasure to work with!
2 juillet 2025
Avis spontané
Réponse de Ritz Tours
Hi WEBCLIENT,
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed a seamless and personalized travel experience—from the thoughtfully designed itinerary to the excellent local guides and drivers. Flexibility and traveler satisfaction are top priorities for us, and we’re so glad Lillian was able to provide the attentive support that made your trip special. We truly appreciate your kind words and look forward to helping you plan your next adventure!
A successful private tour by Ritz
Ritz’s Website provides detailed tour information, options, schedule, and updated pricing, It really helps with one’s own research and planning before deciding which tour to join or not. Copying a scheduled tour to make it a private tour is simple. Ritz’s staff are resourceful, friendly, responsive, and professional. From initial engagement to return home from Ritz’s tour, I had a wonderful experience.
10 juillet 2025
Réponse de Ritz Tours
Hi LF,
Thank you for your thoughtful review! We’re so happy to hear that your private tour experience with Ritz was smooth and enjoyable from start to finish. It’s great to know our website helped support your planning, and we’re thrilled that our team was able to deliver the responsive and professional service we strive for. We're delighted you had a wonderful experience and hope to welcome you on another Ritz Tours journey soon!
Excellent experience
Overall, it has been an excellent tour experience. This is our repeated tour within a year. The tour manager provided superior level of service. The group size is good, not too many people.
14 juin 2025
Réponse de Ritz Tours
Hi NA,
Thank you for your kind words and for choosing to travel with Ritz Tours again—twice in one year is the highest compliment! We're so glad to hear that your experience was excellent and that our tour manager provided exceptional service. It's also great to know that the group size felt just right. We truly appreciate your continued trust and look forward to welcoming you on your next adventure!
Lots of temples, castles, and shrines
Overall, Ritz Tours did a great job with coordinating the activities and transportation. We had a friendly and accommodating tour guide. They don't skimp on the provided meals. The restaurants selected does provide an experience that you wouldn't typically have on your own. The biggest complaint would be the itinerary. There are way too many visits to temples, shrines, and castles. After you've seen a few, they pretty much look the same.
23 juin 2025
Réponse de Ritz Tours
Hi SV,
Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the coordination, transportation, and the unique dining experiences our team curated—we always strive to make each meal and moment special! We're also happy to hear that your guide was friendly and accommodating.
We appreciate your honest feedback about the itinerary. While many of our guests enjoy the historical and cultural depth that temples, shrines, and castles offer, we understand that preferences vary, and we’ll definitely take your comments into consideration as we continue to refine our programs. Thank you again for traveling with Ritz Tours—we hope to welcome you on another journey in the future, one that better suits your interests!
Private Classic China Trip
Our Ritz tour in China went so smoothly with Davis as our tour guide. He went over and beyond in meeting our needs, answering all our questions, and helping us navigate through all the sights of China. We all enjoyed working with him, listening to his stories and learning about China and its culture and history, and having him give us expert advice on where to shop, eat and visit. He listened to what we wanted and delivered on everything - we couldn't have asked for a better guide. Thank you so much for getting him for our tour. He made the tour so special for us and all of us are deeply appreciative of all his efforts and attention to detail to making sure everything was taken care of. He took such good care of us - I really appreciate him providing me with my special food request due to my tooth implant.
We all loved the breakfast buffets, having jook and chow fun every morning in the hotel was such a treat. And having 5 star hotels with a fitness center and swimming pool was so nice! The 8-10 course Chinese lunches and dinners were exceptional. And all the optional tours were excellent, the Shanghai river cruise with all the city lights were amazing and the Sichuan Opera and Changing Faces show was great!
Lillian, the GM, was wonderful to work with in setting up our tour, she took the time to answer all our questions in a timely basis, and she made all the changes I asked for. This was our first Ritz Tour and we will definitely use them again.
2 juin 2025
Avis spontané
Réponse de Ritz Tours
Hi Doreen,
Thank you so much for your thoughtful and heartfelt review! We’re thrilled to hear that your private Classic China tour was such a special experience. Davis is truly one of a kind, and we’re so glad his care, knowledge, and attention to detail made your trip both smooth and memorable—right down to your special meal request. It’s wonderful to know that you enjoyed the delicious breakfasts, exceptional meals, 5-star hotels, and immersive optional experiences like the Shanghai river cruise and Sichuan Opera.
We're also delighted to hear that Lillian provided the attentive and flexible support needed to bring your custom tour to life. We’re honored that you chose Ritz Tours for your first journey with us, and we can't wait to help plan your next adventure!
I'd taken a tour with Ritz before and…
I'd taken a tour with Ritz before and rembered how wonderful their services were so I went back to them for my first tour to South East Asia. Ritz allowed us to combine two different packages to create my dream trip! We had an amazing time thanks to our tour guides who were absolutely amazing and incredibly knowledgeable. Ritz knows how to pick them!
19 mai 2025
Réponse de Ritz Tours
Hi ACO,
Thank you so much for your wonderful review and for choosing Ritz Tours again! We’re thrilled to hear that your custom Southeast Asia trip lived up to your expectations—and that our guides helped make it truly unforgettable.
We love helping travelers create their dream itineraries, and it’s always rewarding to hear when it all comes together perfectly. We can’t wait to welcome you on your next adventure!
Local tour guides who were able to…
Local tour guides who were able to discuss the culture of the areas and answer questions.
27 mai 2025
Réponse de Ritz Tours
Hi Laura,
Thank you for your review! We’re so glad to hear that our local guides helped bring the culture of each destination to life and were able to answer your questions along the way. Your feedback means a lot to us, and we look forward to seeing you on another Ritz Tours adventure soon!
We had a wonderful and memorable trip…
We had a wonderful and memorable trip to Japan! Our tour guide Amy was helpful, knowledgeable and entertaining. She was very efficient and carefully guided us seeing all the places as listed on the itinerary. Mount Fuji and cherry blossoms we saw were beautiful! Ritz Tours provided comfortable hotels with excellent services, spacious rooms, and great breakfast buffets! We also enjoyed the generous and authentic meals that were included! We appreciate our travel agents Lillian and Olga for helping us and making this trip a wonderful experience! We would definitely use Ritz Tours again in the future!
22 mars 2025
Avis spontané
Réponse de Ritz Tours
Hi Debbie,
Thank you so much for sharing your kind words! We’re thrilled to hear your Japan tour was such a memorable experience—especially during cherry blossom season. Amy is a fantastic guide, and we're so glad she made your journey smooth, fun, and informative. It’s also wonderful to hear you enjoyed the hotels, meals, and seamless planning with Lillian and Olga.
We truly appreciate your trust in Ritz Tours and look forward to helping you create more unforgettable travel memories in the future!
Wonderful Taiwan trip
We had a wonderful trip! 5-star Hotels with free breakfast buffet were awesome. Our tour guy Alan Chou was eloquent, fun, and very accommodating. We requested additional nights for extra stays and he got it done in 30 minutes with cheaper rate than booking from the US. We're been to a lot of tours in China and this Taiwan tour was the first tour that did not drop us off at factories and shops :) In addition, Olga Reynoso provided excellent and speedy booking service. We'll definitely come back to Ritz Tours again this year.
29 décembre 2024
Réponse de Ritz Tours
Hi Huong,
Thank you so much for the awesome review! We're thrilled to hear that you enjoyed your Taiwan tour experience, especially the 5-star hotels and the seamless service from both Alan and Olga. We're proud to work with amazing guides like Alan Chou—he truly goes above and beyond to make every trip smooth and memorable. And we’re so glad you appreciated the more cultural-focused itinerary without factory stops. It means a lot to hear you’re planning to travel with us again this year—we can’t wait to welcome you back on another journey!
Superb client delivery
Very at tentative. Lots of resources; Great communications as follow up efforts. Ritz treats client delivery as their top priority. Very satisfied.
13 janvier 2025
Réponse de Ritz Tours
Hey Elle,
We always aim to provide excellent service at every step of the way, and we’re so glad to have hit the mark for you!
My first tour with Ritz Tours to…
My first tour with Ritz Tours to Thailand and it won’t be my last! Loved it! Very reasonable and the hotels were the best!
26 novembre 2024
Réponse de Ritz Tours
Hey Carla,
We’re thrilled to hear you loved your first tour with us! We can’t wait to welcome you on your next adventure!
Great trip low price excellent hotel and itineraries
We took the 12 day Thailand tour in Nov 24. Stayed at all 5 star hotels. St Regis in Bangkok for 4 nights, excellent hotel. Hotel in Phuket is spread out resort style, also very good. Breakfast is the best part, so much food and varieties. Pools are beautiful. The itinerary was compact and sites are interesting. We flew from Bangkok to Chiang Mai which saved like 3-4 days of round trip driving. the white temple, blue temple are beautiful. Opium house museum and golden triangle is very educational. Phuket is the best. James bond island, optional tour Phi Phi island are with lime stones in the ocean, aqua color waters. It was a great trip with low prices. I compared with Gate1 and Oat travel. Gate1 takes 4 more days of driving instead of flying for the same sites, stay at 4 star hotels. Oat does not go to Phuket, which I think is the highlight. We are all very happy with the trip. Thanks manager Lilian for designing this itineray, and Olga for all the booking help.
18 novembre 2024
Avis spontané
Réponse de Ritz Tours
Hey Eve,
We’re so glad you loved the 12-day Thailand tour, especially Phuket and the stunning temples! At Ritz Tours, we’re committed to providing enriching experiences and seamless journeys at great value. We’re thrilled to have met your expectations and can’t wait to welcome you back on another adventure!
The tour guide was very good at his…
The tour guide was very good at his job. He met us at our arrival as our flight was delayed and it was late in the day. He Shepard'd us through several airports and once retrieved my wife's purse that she left on the plane.
2 novembre 2024
Réponse de Ritz Tours
Hi Tony,
Thank you for stating your tour guide's wonderful service. We hope you had a great trip!
China with Ritz on the RDR tour
We went to China on the RDR tour. The Ritz people were great at preparing us with the air travel, information, and answers to questions. The tour guide, Ocean, was also very good. He made small modifications here and there that improved the experience and tried to accommodate needs, easier said than done with my spouse.
15 octobre 2024
Réponse de Ritz Tours
Hey Don,
We’re glad you had a great experience and appreciated our support and Ocean’s thoughtful adjustments. We look forward to helping you create more wonderful travel memories!
The Egypt tour met all of our…
The Egypt tour met all of our expectations. We had a terrific experience with the itinerary and all of the local guides. Everything ran very smoothly.
21 octobre 2024
Réponse de Ritz Tours
Hey Glenn,
We always aim to provide exceptional service and seamless experience and are so glad to hit the mark for you!
We enjoyed our China trip
We enjoyed our China trip. It was wonderful! We visited so many cities; Beijing, Yangtze River three gorges dam, Xi'an, Gralin and Shanghai. Our tour guide was wonderful, he and his team have provided valuable information. The tour also accommodated our special food requests. It has been an experience we will treasure for life.
10 octobre 2024
Avis spontané
Réponse de Ritz Tours
Hi Crystal,
We are thrilled to hear you had a wonderful China trip with us and loved every aspect of it!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.