Picked up my new MTB , great price for last year bike, lovely team, very helpful, checked the bike over again before I left the store , focus on friendly customer service, not always the case these da... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience from start to finish dealing with RM Cycles being kept updated throughout the buying process. The bike arrived exactly as I would expected and ready to go with no issues. Would have n... Voir plus
L'entreprise a répondu
Bought a new Giant Defy online from RM Cycles. Got a very good bike at a very good price. The bike came very well packaged in the Giant box and minimal amount of assembly was required. I had to c... Voir plus
L'entreprise a répondu
I ordered my bike online but the payment failed a few times. I called RM Cycles and they were able to advise on where I was going wrong, it was a very minor difference in the address entered that was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de RM Cycles
Écrit par l'entreprise
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Coordonnées de contact
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Royaume-Uni
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Excellent
282 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I purchased a GT Sensor Carbon Pro Size…
I purchased a GT Sensor Carbon Pro Size extra large for £1540 delivered. Couldn’t find it anywhere else cheaper after searching the Internet for days so I was more than happy when I found it at RM cycles
Their customer service is amazing I would highly recommend RM cycles and will most definitely be buying from them in the future 10/10
25 avril 2026
Excellent customer service
Picked up my new MTB , great price for last year bike, lovely team, very helpful, checked the bike over again before I left the store , focus on friendly customer service, not always the case these days !
17 avril 2026
Fast service for a bargain Castelli…
Fast service for a bargain Castelli cycling top. Highly recommended.
16 avril 2026
Réponse de RM Cycles
Hi Andy, thanks for taking the time to post a review, hopefully the weather will stay good and allow you to get good use out of the jersey!
Great service placed order delivered in…
Great service placed order delivered in a few days
21 avril 2026
Réponse de RM Cycles
Hi Neil, thanks for taking the time to post a review, hope you're enjoying tha trails on the new machine!
Great experience from start to finish…
Great experience from start to finish dealing with RM Cycles being kept updated throughout the buying process. The bike arrived exactly as I would expected and ready to go with no issues. Would have no problem using them again.
15 avril 2026
Réponse de RM Cycles
Hi Oli, thanks so much for the review, we'd be very happy to see you again in the future! In the meantime enjoy the bike!
Great company and would use again
Great value bike and come easy to assemble ( peddles were mislaid but was sent out next day as promised)
Great service and the bike is fantastic
14 avril 2026
Réponse de RM Cycles
Hi Andy, thanks so much for posting a review. Enjoy the new bike and stay safe!
New Bike Purchase
Bought a new Giant Defy online from RM Cycles. Got a very good bike at a very good price. The bike came very well packaged in the Giant box and minimal amount of assembly was required.
I had to contact them with a query before it was delivered and they replied very swiftly the same day.
I stay in Scotland and have never used them before but after this bike purchase I would highly recommend them.
20 avril 2026
Réponse de RM Cycles
Hi Stewart, thanks for taking the time to post a review, much appreciated. We always prefer to speak to customers, even if they are online. We 'd love to see your new bike , please feel free to post you in action on it on our instagram account @rmcycles
Great service
Fast delivery, great bike at a bargain price, took it for its first spin today and very happy with it!
18 avril 2026
Réponse de RM Cycles
Hi Martin, we wish we could have been there for new bike day, it never gets old does it? Thanks for taking the time to post a review and it would be great to see a picture of you in action on the new bike @rmcycles on instagram!
Réponse de RM Cycles
Hi lex, sweet simple to the point! thansk very much! Nice bike!, we love new bike day and you be happy to see a snap of you on it in action @rmcycles! Ride safe
Gloves are very good quality and…
Gloves are very good quality and excellent fit i would recommend RM Cycles i have had always great service from them.
16 avril 2026
Réponse de RM Cycles
Thanks for taking the time to post a review Steven. Good to 'see' you again, our tag line is find us for the price come back for the service, so many thanks for coming back.
You won't be disappointed!
Great customer service, responsive, bike was superbly packaged, I'd easily recommend these guys!
8 avril 2026
Réponse de RM Cycles
Hi Matt, lovely bike and lovely review! We'd love to see you in action on so feel free to post a picture of you and the new machine in action on our instagram account @rmcycles
Great bargain and super fast delivery
Great bargain and super fast delivery. Though the part could have been boxed, hey ho, that’s OEM parts for you!
4 avril 2026
Réponse de RM Cycles
H keith, thanks for taking the time to post a review and making a specific comment. The packaging aspect of our OEM ranges is something we do think about regularly. We try to balance cost with recycling and protection whilst being shipped. So your comments are useful when we next review our approach to this aspect of our OEM range
Good communication
Good communication, delivered promptly, and put together very well, many thanks
13 avril 2026
Réponse de RM Cycles
Hi Paul, thanks for taking the time to post a review, lovely bike! We can't be there for new bike day,sadly, but we'd love to see a picture of you in action @rmcycles on instagram.
A great end to end service
I ordered my bike online but the payment failed a few times. I called RM Cycles and they were able to advise on where I was going wrong, it was a very minor difference in the address entered that was causing the payment failure. I also had a few further questions regarding the bike following purchase, all of these questions were promptly answered.
The delivery of the bike was free and the bike was very well packed and protected against courier handling.
9 avril 2026
Réponse de RM Cycles
Hi Neil, thanks for taking the time to post a review, we genuinely prefer to talk to customers before we sell a bike so it was fortuitous that you had to call, from our perspective. Enjoy the bike and stay safe!
Bike was a great price and delivered…
Bike was a great price and delivered quick. Packaging was superb with manageable self assembly. When I phoned with a couple of questions about the bike, they were friendly and helpful. I'm very pleased all round.
8 avril 2026
Réponse de RM Cycles
Hi Steve, thanks for taking the time to post a review. Much appreciated. We love new bike day and wish we could be there to see it. Feel free to drop a picture of your new bike on instagram @rmcycles Have fun!
Réponse de RM Cycles
Thanks form taking the time to post a review David, quite a few us in the shop have those bars, rudwe not to at that price!
Excellent Service
Excellent Website. Great Communication. Brilliant MTB. Fast Delivery with regular updates. Probably the best online Cycle Store in the UK. Wonderful Service from initial purchase to delivery. Perfect - Thank You.
6 avril 2026
Réponse de RM Cycles
Hi John, what a lovely review! Thank you for taking the time and effort to pasot it, we really do appreciate it. Happy Riding!
Giant E + 2 2021
Had ordered e bike online which was delivered as promised 2 very minor issues which were resolved instantly with one phone call to staff at r m cycles
10 avril 2026
Avis spontané
Réponse de RM Cycles
Hi David, it was good to talk with you on the ohine and thanks for calling to resolve those niggles and get you on the road. Thanks for taking the time to post a review
Excellent from start to finish
Excellent from start to finish, can't fault the service, expertise and speedy delivery. 5 stars for sure
12 avril 2026
Avis spontané
Réponse de RM Cycles
Hi Stuart, thanks for taking the time to post a review and hope to see you soon!
First time using RM cycles
First time using RM cycles. Having seen the bike I was looking for a competitive price I rang the store to confirm it was in stock and confirmed the correct size for my build from very helpful staff. I ordered the bike on line and received it 3 working days later with free delivery. The bike was expertly packed, just had to mount the bars and front wheel. The electronic gears needed no correction, tyres were at correct pressure and all torque settings correct. All in all a really good purchasing experience. Well done.
4 avril 2026
Réponse de RM Cycles
Hi Phil, it's alwasy nice to hear when everything has gone smoothly from start to finish, so thanks for taking the time to post such a thorough review, Happy riding!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.