Picked up my new MTB , great price for last year bike, lovely team, very helpful, checked the bike over again before I left the store , focus on friendly customer service, not always the case these da... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great experience from start to finish dealing with RM Cycles being kept updated throughout the buying process. The bike arrived exactly as I would expected and ready to go with no issues. Would have n... Voir plus
L'entreprise a répondu
Bought a new Giant Defy online from RM Cycles. Got a very good bike at a very good price. The bike came very well packaged in the Giant box and minimal amount of assembly was required. I had to c... Voir plus
L'entreprise a répondu
I ordered my bike online but the payment failed a few times. I called RM Cycles and they were able to advise on where I was going wrong, it was a very minor difference in the address entered that was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de RM Cycles
Écrit par l'entreprise
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Coordonnées de contact
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Royaume-Uni
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Excellent
282 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de RM Cycles
Thanks for taking the time to post a review Marc, much appreciated! Enjoy the ride!
Bike arrived on time as promised
Bike arrived on time as promised, delivered by a courtois courier who followed delivery request instructions to the T. Bike was very well packed and damage free, set up perfectly. On top of that bike was an absolute bargain as well. Couldn't have wished for more. Thanks guys!
5 mars 2026
Réponse de RM Cycles
Hi Richard thanks for such a lovely review. We're pleased everyhting wnt well and now it's time to enjoy the new machine! Stay safe!
Réponse de RM Cycles
Hi Lionel, short sweet and perfect! Thanks for posting a review, much appreciated, enjoy your new ride!
Absolutely spot on
Absolutely spot on slight problem with royal mail but not the shops fault shimano steps en600 bike computer far cheaper than everywhere else very pleased really helpful and great communication
8 mars 2026
Réponse de RM Cycles
Thanks for posting a review Steven. It is a bit frustrating that we have to rely on third parties for delivery but we do try hard to iron-out any slipups that occassionally happen. Happy riding!
Réponse de RM Cycles
Hi Grace, thanks for taking the time to post a review. That's a lovely bike you have there, have fun and keep the rubber side down!
Réponse de RM Cycles
Thanks for taking the time to post a review Brian, hopefully the tyres are as easy to put on as your purchase experience! :-)
My giant revolt 2 was well packed and…
My giant revolt 2 was well packed and arrived on time. The bike was built correctly with the gears and brakes set up well. Just fit the handlebar and front wheel and off you go. I would recommend RM cycles.
1 mars 2026
Réponse de RM Cycles
Thanks for posting a review and we're glad you're happy! Quite a few of us have Revolts, including me, I hope you love it as much as I love mine, my Dogma is getting worried!
Delighted
Great value, quick delivery, well packaged, gears all calibrated perfectly, simple reassembly tasks for me
2 mars 2026
Réponse de RM Cycles
Hi Martin, we're glad you were happy with your experience with us and thanks so much for taking the time to post a review.
My new Intense Tracer arrived promptly…
My new Intense Tracer arrived promptly and was really well packaged. Small issue with the saddle but this is being addressed by RM cycles. Nice people to deal with.
2 mars 2026
Réponse de RM Cycles
Hi Adrian, thanks for taking the time to post a review, sorry about the saddle. that sometimes happens in transit, thanks for your understanding
Phoned them up 7 times aswell as an…
Phoned them up 7 times aswell as an email was promised that they could swap components over from an extra large to a large bike for the same price, a week later the boss eventually sent me an email telling me it will cost an extra £300 for labour on top of a £4800 bike . I'm pretty sure he doesn't pay his mechanics £300 per hour to swap breaks wheels and rear mech .
There response to help NOTHING still the same wanting money so they could still make a profit . On first contact you suggested to me that you could swap the components over for the same price a week later you fell short on a promise made by your company and wanted an extra £300 as you pay your mechanics £150 a day and it will be a 2 day job, I cannot believe that a good bike mechanic would not be able to swap the components over between 2 bikes within a full working day .
I wrote this review because a man's word should be his bond and to stick with it no matter what, and I write other reviews on companies that also treat people unfairly . I've no idea why you keep adding to your response rather than getting in touch with myself to discuss options!
Not 1 email from the owner has come though except the lip service on trustpilot.com and I rang them incase there was any miscommunication but the answer was still the same £300 more.
9 mars 2026
Avis spontané
Réponse de RM Cycles
Hi, thanks for posting a review. Obviously we aren't happy that you're not happy. I'm investigating your case and will come back with a response as soon as possible, As you can see from our other reviews our customers are usually extremely happy with us, we hope that we will be able to include you as one soon! I have now looked into this. You wanted a to buy a dual suspension eBike in a particular size and spec. We didn't have the size you wanted in the spec you wanted, so we offfered to swap the components including the fork to the size frame you wanted. We would then have had to fit the components to the larger bike. This meant that we would have to to change the crown steerer unit on the other bike to be able to fit the fork of the bike you weren't having. Essentailly we didn't have the bike you wanted in stock, but we were offering you a service to sell you a bike that we didn't actually have. We feel this is actually good customer service, as we were trying to meet your exact needs. Being a dual sus electirc bike and the need to swap the components between two bikes, it did make it time consuming and therefore not inexpensive. Having looked at your trustpilot profile, you do seem to have more than your fair share of bad experiences with retailers, and we sincerely hope that pattern doesn't continue for you. And of course, we are more than happy to provide the bike you wanted on the terms we had discussed with you. Thanks for updating your review. Our owner has been emailing you and of course you are entitled to respond to his emails, which we hope you do, as we would like another happy customer.
5/5 great service from the get go.
New bike came really quick. Fast reply’s to my emails. Returned a helmet also and refund came through very quick.
Absolutely class price on bike as well. Will definitely be returning for my next bike
12 février 2026
Réponse de RM Cycles
Hi Rob, thanks for taking the time to post a review. you'll be flying on that bike, ride safely and see you for the next one we hope!
Excellent service very quick and easy…
Excellent service very quick and easy to deal with
2 mars 2026
Réponse de RM Cycles
Hi Russell, thanks for taking the time to post a review and we're glad you had a good experience with us, enjoy the ride!
Réponse de RM Cycles
Hi Linda, thanks so much for takign the time to post a review, hope to see you again soon!
C2W and Great Experience
They went out of their way to ring me and advise on the C2W scheme, couldn't have been more helpful and friendly. Obviously a wealth on knowledge and a trustworthy company.
2 mars 2026
Avis spontané
Réponse de RM Cycles
Hi Drew, thanks so much for taking the time to post a review, we always like to talk to customers if we possibly can. Enjoy the ride!
Great service all around.
23 février 2026
Réponse de RM Cycles
Hi Nev, thanks for taking the time to leave a review, short sweet to the point and also pointing out what we strive to achieve. Happy Riding!
Bike well packed
Bike well packed, had to collect from depot due courier issues. Very polite service via phone then ordered on line.
13 février 2026
Réponse de RM Cycles
Thanks for taking the time to post a review Vernon. Hopefully the weather will turn and you'll be able to mak the most of the new bike. Ride Safe!
Great service
Great service, knowledge and price. Bike built ready for collection with short notice. Very happy.
19 février 2026
Réponse de RM Cycles
Thanks for taking the time to post a review, that's a lovely bike you have there, enjoy the ride and stay safe!
Great bike for the price
Great bike for the price. Arrived quickly and safely packaged
21 janvier 2026
Réponse de RM Cycles
Hi, thanks so much for taking the time to post a review, glad it arrived safely and hopefully now the weather seems to be on the up you'll be out enjoying your new ride, we all love new bike day!
Réponse de RM Cycles
Hi Michael, thanks for taking the time to post a review, much apprecaited, Enjoy your dife and stay safe!
Really happy wi bike
Really happy wi bike, Son carnt wait to take it out , thanks for a easy and pleasant transaction
Thanks rich
18 février 2026
Avis spontané
Réponse de RM Cycles
Hi Rich, glad you're happy, one of our greatest delights is seeing a young ones face on new bike day, wish we could be there to witness the joy! Thanks for taking the time to reply too. Stay Safe!
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