Picked up my new MTB , great price for last year bike, lovely team, very helpful, checked the bike over again before I left the store , focus on friendly customer service, not always the case these da... Voir plus
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Great experience from start to finish dealing with RM Cycles being kept updated throughout the buying process. The bike arrived exactly as I would expected and ready to go with no issues. Would have n... Voir plus
L'entreprise a répondu
Bought a new Giant Defy online from RM Cycles. Got a very good bike at a very good price. The bike came very well packaged in the Giant box and minimal amount of assembly was required. I had to c... Voir plus
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I ordered my bike online but the payment failed a few times. I called RM Cycles and they were able to advise on where I was going wrong, it was a very minor difference in the address entered that was... Voir plus
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À propos de l'entreprise
À propos de RM Cycles
Écrit par l'entreprise
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Coordonnées de contact
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Royaume-Uni
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Excellent
282 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great honest advice and service
Great honest advice and service. No pressure upselling and quick delivery.
20 octobre 2025
Réponse de RM Cycles
Hi Wendy, thank you so much for positng the review, we like to think we understand our customers because we are all cyclists and just want everyone to enjoy to as much as we do!
Réponse de RM Cycles
Hi Mark, thanks so much for posting a review, we genuinely appraciate the effort. Happy Riding!
Very helpful pleasure to deal with
4 novembre 2025
Réponse de RM Cycles
Hi Andrew, the feeling is very much mutual! Thanks so much for posting a review, very helpful!
Great bike shop,order it, get it,ride it.
Great bike shop, they've been very happy to help with any queries I've had with good advice and friendly attitude, the bikes are in stock with fast dispatch and good delivery tracking, can't fault the service and price.
A proper bike shop with real stock.
28 octobre 2025
Réponse de RM Cycles
Hi Andrew, thanks for posting such a thorough review! Pretty much sums up all we are trying to do!
Réponse de RM Cycles
Thanks for taking the time to post a review Stephen, much appreciated
Réponse de RM Cycles
Hi Ash, thanks so much for the review, we hope you enjoy the ride and saty safe!
Réponse de RM Cycles
Hi Barry, thanks for posting a review, we do pride ourselves on our communication, we're trying to be different to the typical online retail experience! Ride Safe!
Five stars fabulous customer service
Five stars despite being sent the wrong product…
Ordered some Maxxis Aggressor tyres this week. They arrived promptly but they were the wrong spec and a slight downgrade from what I’d ordered.
Haven’t dealt with RM Cycles before, and I’ll be honest, I initially thought “oh here we go, they’re trying to palm off some B grade stock”.
Was surprised to receive a call this morning from Graham at RM Cycles. He immediately apologised for the error, and I’m delighted to report they’re sending the correct tyres out straight away.
I can accept a mistake, we’re all human. But what fabulous customer service. They even sent another follow up email after the call.
Thanks again RM Cycles, top work 🙌
7 novembre 2025
Avis spontané
Réponse de RM Cycles
Hi John, thanks so much for the review. The picking hamsters have been spoken to. We do pride ourselves in that we're all cyclists. We feel this gives us empathy for our customers as we know how frustrating it can be not being able to get out and ride. So when the hamsters do slip up we really try hard to rectify any errors quickly. Happy riding!
Réponse de RM Cycles
Hi Jon, thanks so much for posting a review. Happy riding and hopefully 'see' you soon!
Everything was explained to me about…
Everything was explained to me about the product I wanted to buy.
Nothing was too much trouble.
Very friendly and helpful.
This was a big part of why I purchased an item.
24 octobre 2025
Réponse de RM Cycles
Hi Jenna, thanks for the review. We do hope we're different as a bike shop/ online supplier. We all ride so want everyone to experience the same joy that we do. Happy riding!
Easy ordering and really swift…
Easy ordering and really swift delivery.
Great item at 50% off RRP 🙌🙌🙌🙌
2 novembre 2025
Réponse de RM Cycles
Hi Adam, hopefully you'll become a one of our 'target' customers; people who find us because of our prices and then return because of our service
Réponse de RM Cycles
Hi Lorne, thanks for piosting a review. Interesting to hear you thought the website was good as we diod invest in it earlier in the year!
Réponse de RM Cycles
Thanks for taking the time to post a review Jane, much appreciated. Ride safe!
Great speed and quality of service.
Great speed and quality of service.
They are a new retailer to me but I highly recommend and will be buying from them again.
25 septembre 2025
Réponse de RM Cycles
Hi Simon, thanks for taking the time to post a review. We're hoping for more customers like you, that find us because of the price but return because of the service. We're all riders here and want our customers to enjoy riding as much as we do!
Réponse de RM Cycles
Hi Gregory, thanks for posting a review, hope you have as few problems riding!
Excellent service and the bike arrived…
Excellent service and the bike arrived in perfect condititon
20 octobre 2025
Réponse de RM Cycles
Hi Danielle, thanks fo taking the time to post a review, much appreciated, hope you enjoy riding your new bike!
Excellent service for a couple of…
Excellent service for a couple of recent purchases.
I bought a bike, which was then built and sent to me, no issues there at all, bike arrived as expected and had all the items I'd expect.
Also ordered some gloves which they didn't have in so they called me and discussed an alternative, which worked out well!
Great shop, would certainly recommend.
25 octobre 2025
Réponse de RM Cycles
Hi Darren, thanks for posting a review, glad you we were able to sort a suitable alternative. Ride Safe!
Just had some great service getting new tyres fitted
Just had some great service getting new tyres fitted on my very awkward old wheels. Absolute nightmare job but the staff at RM persevered to find a solution even when it seemed there was no hope! Good price on the new tyres too.
1 novembre 2025
Avis spontané
Réponse de RM Cycles
Thanks for posting a review Alan. Our mechanics do enjoy a non run-of-the-mill challenge!
Amazing service
Amazing service, received next day. The handlebars are excellent and extremely good value.
17 octobre 2025
Réponse de RM Cycles
Hi Ben, thank yoiu for taking the time to post a review, obviously we're pleased you were happy with everything, ride safe!
Réponse de RM Cycles
Thanks for taking the time to post a review, much appreciated
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