ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... Voir plus
L'entreprise a répondu
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Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... Voir plus
L'entreprise a répondu
Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... Voir plus
L'entreprise a répondu
good helpful service. Not sure we get the very best price each time without trawling the internet and sometimes the paperwork is wrong, but overall good team to deal with.
L'entreprise a répondu
À propos de l'entreprise
À propos de ROL Cruise
Écrit par l'entreprise
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Écrit par l'entreprise
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Coordonnées de contact
Lexden House, London Road, Lexden, CO34DB, Colchester, Royaume-Uni
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excellent
9 k avis
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Matthew went above and beyond in his…
Matthew went above and beyond in his assistance and understanding of our decision making
Whole staff service and booking process was therefore straightforward and very informative
20 août 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear that Matthew went above and beyond to support you throughout your decision-making process. It's also wonderful to know that our team made the booking experience straightforward, informative and enjoyable.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Good itinerary and a good price
20 août 2026
Réponse de ROL Cruise
Thank you for your review. We're delighted to hear that the itinerary and price met your expectations. We hope you have a fantastic cruise and create many wonderful memories along the way.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Booking a cruise…
It's the first time I have used ROL to book a cruise but the person I spoke to ( OLLIE ) was very helpful
17 août 2026
Réponse de ROL Cruise
Thank you for your review. We're so pleased to hear that Ollie was helpful and provided all the support you needed when booking your cruise with us. We appreciate you choosing ROL Cruise for your first booking and hope you have a wonderful holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very polite and very quick in sorting…
Very polite and very quick in sorting out my holiday which was a last minute decision, and booking was very easy
20 août 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear that our team was able to assist with your last-minute holiday plans and make the booking process quick and easy. We hope you have a fantastic trip.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
I got all the answers I needed
19 août 2026
Réponse de ROL Cruise
Thank you for your review. We're pleased to hear that all your questions were answered and that we could provide the information you needed. We hope you have a wonderful cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Henry was both friendly and…
Henry was both friendly and knowledgeable with a quiet professionalism. My booking was easily navigated and I was left feeling both happy and confident and looking forward to my cruise.
Cheers Henry, it was a pleasure.
18 août 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're so pleased to hear that Henry's friendly, knowledgeable and professional service made your booking experience easy and enjoyable. We'll be sure to pass on your kind words, and we hope you have a fantastic cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind review. We're delighted to hear you found our team professional, helpful and polite. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Excellent support from Booking Team
19 août 2026
Réponse de ROL Cruise
Thank you for your review. We're delighted to hear that you received excellent support from our Booking Team. Your feedback is greatly appreciated, and we look forward to assisting you with your future travel plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very helpful Jazmine
Jasmine was very helpful and told us to check our travel insurance and held our bkg for an hour as I had to phone Lloyds Bank Travel Insurance to update them ref my medical circumstances as I had open urgent open heart surgery privately on 14th July to replace a faulty aorta heart valve and the insurance is now fully in force. We phoned her back and she completed the bkg.
14 août 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're so pleased to hear that Jasmine was able to help with your booking and give you the time you needed to update your travel insurance following your recent medical treatment. It's great to know she was able to hold your booking and then complete everything for you when you called back. We'll be sure to pass on your kind words to Jasmine.
We hope you're recovering well and wish you all the very best for your upcoming cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very straightforward discussion.Options…
Very straightforward discussion.Options offered and all dealt with expeditiously.
18 août 2026
Réponse de ROL Cruise
Thank you for your review. We're delighted to hear that your booking experience was very straightforward. It's great to know that the options available were clearly explained and that everything was dealt with quickly and efficiently. We really appreciate your feedback and look forward to helping you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Max was helpful clear concise and…
Max was helpful clear concise and professional in the booking process and it took very little time to call and make our booking. ROL have a very good way of managing customers that makes you want to return to them for next holiday
17 août 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear that the agent provided such helpful, clear and professional service, making your booking quick and easy. It's also wonderful to know that our approach to customer care has left you wanting to return to us for your next holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Straightforward, speedy booking
Speedy response to my phone call. Well informed, efficient, professional adviser who completed the booking quickly. The advisor was able to offfer suggestions from personally having travelled on the ship which was a real bonus.
17 août 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear your adviser provided efficient, professional service and that their personal experience of the ship helped make your booking even easier.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Jake was extremely friendly and very…
Jake was extremely friendly and very helpful. Makes booking easy
17 août 2026
Réponse de ROL Cruise
Thank you for your lovely feedback. We are delighted to hear that Jake was extremely friendly and helpful, and that he made the booking process easy for you.
We appreciate your kind words and look forward to helping you with your future travel plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Would recommend for cruise bookings
Have used ROL many times for cruise bookings and Logan for the last couple - all staff are very friendly and knowledgeable and would recommend them to anyone considering booking a cruise
Thanks Logan for arranging the best possible price/cabin for our next one !
13 août 2026
Réponse de ROL Cruise
Thank you for your continued loyalty and for choosing ROL Cruise for your cruise bookings over the years. We are delighted to hear that you have had such positive experiences with our team and that you have found our staff to be friendly and knowledgeable.
A special thank you for recognising Logan. We are pleased to hear that he was able to secure the best possible price and cabin for your upcoming cruise. We will be sure to pass on your kind comments to him.
Thank you for your recommendation, and we hope you have a fantastic time on your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind review. We are delighted to hear that you found our team very capable and that you were pleased with the great deals available. Your feedback is greatly appreciated, and we look forward to helping you plan your next holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Through our Enquiries We made contact…
Through our Enquiries We made contact with Juila,
Very Very helpful, appreciate the time and advise.
Very Knowledgeable and professional.
Thank-you Julia.
14 août 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that Julia was so helpful, knowledgeable and professional. We really appreciate your comments and are pleased that she was able to provide the advice and support you needed.
We'll be sure to pass your lovely feedback on to Julia.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Dont trustToo much information by the booking…
Too much information by the booking team is presumed instead of contacting the customer.
1. Uniworld - i wished to travel business class from norwich airport was told by ROL not possible. i contacted Uniworld and they arranged it immedieately.
2. lastest cruise business class to Milan and return from Athens however in the middle of the holiday is a fllight from Milan to Athen ecomony class and the difference in price is £300pp. Why did ROLcontact me to see if i would pay the difference. ???????
3. it takes far to long for the cruise to be finalised. i have waited 7 days from a completely wrong quote and im still waiting.
THIS WEEK.
MONDAY Phoned RÓL customer service team and asked if I could pay the extra for business class flight from Milan to Athens. Customer service team told me that was impossible as the flight tickets had been issued.
TUESDAY RÓL phoned me and offered me the business class flight for £580 which I refused as I had checked on Aegean flights web site and it’s available for £420. That is £160 extra.During this phone call I was offered a complimentary suitcase which I agreed but it still took me a phone call to obtain this confirmation.
THURSDAY I still don’t have any confirmation of my Cunard trip in May 27 after booking 12 days ago.
I WILL NEVER TRUST RÓL AGAIN
10 août 2026
Réponse de ROL Cruise
Thank you for taking the time to share your feedback. We're sorry to hear that aspects of your booking experience did not meet your expectations, particularly regarding the flight options discussed and the delays in finalising your cruise booking.
We understand that a member of our Sales team has since been in touch to discuss some of these concerns, and we appreciate the opportunity to review your experience. Your comments have been shared with the relevant teams as we continually work to improve our service and communication.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Agent (Billy)really friendly and…
Agent (Billy)really friendly and helpful with us and our friends who also decided to book the same holiday
15 août 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that Billy was so friendly and helpful, and it's wonderful that both you and your friends decided to book the same holiday with us.
We'll be sure to pass your lovely comments on to Billy.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Friendly and very helpful staff
The phone is answered very quickly and the staff are so helpful and friendly. I initially spoke to Nathan who answered all my questions which was so useful in making a decision. Subsequently booked a cruise to the Norwegian Fjords and the discounts offered by ROL compared very favourably rather than booking directly with the cruise line, Princess Cruises. Also, there is no hard sell and based on my first experience with ROL, this is a Five Star Company.
15 août 2026
Réponse de ROL Cruise
Thank you for your wonderful feedback. We're so pleased to hear that the agent was able to answer all your questions and help you make your decision with confidence.
It's great to know you found our team friendly and helpful, and that you were pleased with the value and discounts available on your Norwegian Fjords cruise.
We hope you have a fantastic cruise and look forward to helping you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Answered phone quickly.
Answered phone quickly.
Both staff I spoke to (Rachael and Daren) were very helpful and knowledgeable.
12 août 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that Rachael and Daren were helpful and knowledgeable, and that your call was answered quickly. We'll be sure to share your comments with them.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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