The packaging was cheap looking. Their subscription service is a scam. They make it very difficult to cancel. Magically, if you want to order, you can, but to do anything else, you have to login .... Voir plus
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I ordered white roses in a pink velvet circle container and a white jasmine & tangerine candle. They arrived faster than I expected. The roses are beautiful and the candle smells so good.
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I ordered in advance for valentine's day as part of there promotion to recieve them on valentine's day. They showed up 4 days late. Obviously not happy I reached out the day after valentine's day to c... Voir plus
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Rose Forever is fantastic. I've ordered for myself now twice and just recently placed an order for my aunt who is currently going through cancer treatments. When she received her flowers she could sme... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover Forever Roses. Experience the beauty of long-lasting roses that never fade. Perfect for unforgettable gifts that last a lifetime, our preserved roses offer timeless elegance and make ideal gifts for any special occasion.
Coordonnées de contact
401 Broadway, 10013, New York, Etats-Unis
- (888) 568-7673
- HELP@ROSEFOREVER.COM
- roseforever.com
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79 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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BUY ANYWHERE ELSE
BUY ANYWHERE ELSE
Paid for expedited shipping for Mother's Day- should have realized it was for Mothers Day 2026- arrived 4 days late. Of course the company will not accept any responsibility for this and they did not indicate that it would not be delivered on time however they have a statement in the fine print that they can not be he held responsible.
Best part is they somehow get inquiries like mine sent to their competitor Rose Box NYC - wasting their time and mine.
BUY from Costco or a REPUTABLE company... not this one
As a follow up, the company did ultimately acknowledge the issue and refunded the shipping charge but it took far more effort than it should.
15 mai 2025
Avis spontané
Réponse : ROSE FOREVER
We are truly sorry to hear about your experience and the delay in the delivery of your Mother’s Day order. We fully understand how disappointing it must have been, especially for such a meaningful occasion. While we strive to ship all orders on time, there are times when delays may occur, and we sincerely regret any frustration this has caused.
We’re glad to know that the shipping fee was ultimately refunded, but we regret that it required additional effort on your part. Your feedback is very valuable to us, and we will use it to improve our communication and service moving forward.
Thank you for bringing this to our attention, and we appreciate you giving us the opportunity to address your concern.
Best,
Rose Forever Team
I ordered two sets of flowers and from…
I ordered two sets of flowers and from start to finish my experience was not great. The link with Paypal seems to be confused and changed the shipping address to my address (this was a Mother's Day Gift)... the next order accidently was for 2 orders of the same product for my mother-in-law. In addition, I paid extra for Mother's Day shipping. After realizing my mistakes, I contacted customer service with regards to the wrong shipping address and double order. Customer service was quick to correct the shipping address; however they couldn't correct the double order even though I requested it well within their policy window. Anyway, the worst part is it showed up yesterday 5/14/2025... I tried contacting Customer service several times and was ghosted. I just want shipping refunded as I paid extra for on time shipping. The roses didn't even get to the shipper until 5/12/2025 (Monday after Mother's Day), even though I got a shipping update the same day. So, they packed it up but never took it to the post office. I am told the flowers are beautiful, so therefore the 2 stars, but I will NEVER use this company again. I am very understanding and get that this company was probably overwhelmed with the YouTube ads & Mother's Day, but you have to own up to your mistakes. I believe this owner is in over their head. Best to go with a bigger more established company.
7 mai 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Gayle, we are truly sorry to hear about your experience and the issues you encountered with your Mother’s Day orders. We sincerely apologize for the frustration caused by the duplicate order, the shipping address error, and the delayed delivery despite paying for expedited service. We understand how important this gift was and how disappointing it must have been when it did not arrive as expected.
While we’re glad to know that your recipient enjoyed the flowers, we take full accountability for not meeting your expectations with customer service and shipping. Please be assured that your feedback has been shared with our team so we can address the concerns you raised and improve our processes moving forward.
Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
Best,
Rose Forever New York
Flowers not Delivered
Order flowers for Mother's Day and, of course, just like most of the reviews here, they haven't been delivered and are still awaiting pickup status. Yes, paid extra for the Mother's Day shipping. At this point, I'm unsure if I will be getting the flowers, so just stay away from this company and trust what people say here.
6 mai 2025
Avis spontané
Réponse : ROSE FOREVER
Hi David, we are truly sorry to hear about your experience and we completely understand your frustration, especially with such an important occasion as Mother’s Day. Please know that all orders are arranged within our processing timeframe and handed over to the courier on schedule; however, once in the courier’s hands, unexpected delays may unfortunately occur.
Please be assured that your feedback has been shared with our team so we can address the concerns you raised and improve our processes moving forward.
Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
Best,
Rose Forever New York
Réponse : ROSE FOREVER
Hello Richard, we are very sorry to hear about your concern. Upon checking, both of your orders were successfully delivered—one on May 13th and the other on May 14th. If you did not personally receive them, we kindly suggest checking with household members, neighbors, or your building’s reception area, as sometimes couriers leave packages in a safe spot.
If you are still unable to locate the deliveries, please reach out to us at help@roseforever.com
with your order numbers, and we will be happy to assist you further.
Best,
Rose Forever Team
Like many others I have an email…
Like many others I have an email confirmation that my order shipped on 5-5-2025 but it’s still showing USPS awaiting in NJ. I paid for 2 expressed delivery. I should have just ordered locally and read these reviews. Fortunately, I can dispute on my credit card if it’s not delivered in the specified time when I paid for extra shipping charges.
7 mai 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Latonia, we’re truly sorry for the delay and the frustration this has caused. Please know that once a package is handed to the courier, tracking updates may take some time to appear, depending on when the courier scans it at their next facility.
We are happy to inform you that we have process shipping refund for this order. Please be assured that your feedback has been shared with our team so we can address the concerns you raised and improve our processes moving forward.
Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
This is my third purchase and I’m still…
This is my third purchase and I’m still amazed by the quality.
2 avril 2025
Réponse : ROSE FOREVER
Hi Nathan, thank you so much for your continued trust in us! We’re delighted to hear that you’re still enjoying the quality of our products.
Best,
Rose Forever Team
Absolutely the worst company ever
Absolutely the worst company ever! I’ve been ordering from Venus, saw an ad for this company. Been 10 days still have not received flowers with express shipping. And their help department just came up with excuses!!!! Stay away
8 mars 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Edward, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent order and the shipping delays. I completely understand your frustration, especially after paying for expedited shipping with the expectation of timely delivery.
We have processed the shipping refund for your order on March 19th. You should be able to receive a refund notification by then. Once again, we are very sorry for the inconvenience this may have caused you.
Best,
Rose Forever Team
Disappointing Experience
Disappointing Experience
I would not recommend purchasing from Rose Forever due to their lack of professionalism and poor customer service. If you need an item delivered within a specific timeframe, do not waste your money paying extra for expedited shipping—you won’t receive it on time.
I paid for UPS 2-DAY AIR, with a guarantee that my order would arrive promptly. Not even close. With my order placed five days in advance, the delay was clearly on their end, not the parcel carrier. At the very least, they should have reimbursed me for the additional shipping costs, but Melanie refused to take any responsibility or offer a resolution.
I should have listened to other negative reviews and chosen a company that values its customers and stands behind its service. If you’re considering ordering from Rose Forever, I strongly suggest looking elsewhere for a company that truly prioritizes customer satisfaction.
13 mars 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Dennis, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent order and the shipping delays. I completely understand your frustration, especially after paying for expedited shipping with the expectation of timely delivery.
We have checked your order, and it shows that you placed it on March 7, 2025 at 9:06 pm. Please note that we have a 24-hour processing time excluding weekend as no courier will be able to pick up the packages during weekends. For this, we have arranged your order on Monday with the tracking number 1Z0179WE0230144963 via UPS 2 day air. Once the package is processed, the courier needs to scan it before the tracking number is updated. The delivery date begins to count once the courier scans the package. As a result, your package is scheduled for delivery on Thursday, March 13, 2025. We have also indicated this in our FAQs at https://roseforever.com/pages/shipping-returns
To make it up to you, we’d like to offer a $25 gift card for your next purchase. We appreciate your understanding and hope to serve you again.
Valentines Order
Ordered from them 3 large orders. The last one for Valentines and paid an extra fee. The order was delivered 2 days after valentines and when I reached out to address it, I was ignored.
14 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Sam thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing.
According to the tracking information for order #113196, your package was delivered on 02/17/2025, 12:20 P.M. We understand the delay was frustrating, and we apologize for any inconvenience caused.
As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns.
Best,
Rose Forever Team
Total scam……I ordered flowers for my…
Total scam……I ordered flowers for my wife at my daughter’s request. I paid $101.76. I just realized I have been being billed $29 for the last 10 months! They will most likely say I signed up for a subscription as they have said in other reviews. I did not. I don’t need any type of flower every month and would never sign up for that. Of course they don’t answer the phone so I have to file a dispute with my bank. DO NOT ORDER FROM THIS PLACE.
9 mars 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Marcus. Thank you for reaching out and sharing your experience. I’m really sorry to hear about the confusion and frustration you’ve encountered with your order. I completely understand how upsetting it can be to realize unexpected charges, especially when you didn’t intend to sign up for a subscription.
We’re delighted to inform you that you’ve subscribed to Rose+ for a nominal fee of just $0.95. By doing so, you’ve unlocked several great benefits, including free shipping on your original order and a VIP discount of $20.23. Please note that this discount isn’t applicable to one-time payment orders.
We want to ensure you have all the flexibility you need, so please know that you can cancel your membership at any time after completing your purchase. However, once the trial period ends and the payment has been billed, we’re unable to cancel that charge of $29. For more details, feel free to explore our Rose+ membership FAQs at https://roseforever.com/pages/how-rose-works
We have escalated your concern to our billing department and was advised that they have already processed the refund for the month of March. We will also see if we can process a refund for the other months that was charged. Please allow us a little time to look into this for you.
Again, I sincerely apologize for the inconvenience, and we’re committed to making this right for you. If you have any further questions, don’t hesitate to reach out.
Thank you for your understanding.
Flowers never got delivered to my…
Flowers never got delivered to my friend whose Mother died. They never made it to USPS. Like all the other reviews here, your generic leave a message phone number doesn't work and no one ever calls back and I emailed more than once and customer service never answered. Now I have to call my credit card company and dispute charges, not to mention my friend never got their flowers. Decieptful ecommerce company DO NOT ORDER FROM
28 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Gilda,
Thank you for your message, and we sincerely apologize for the frustration and distress caused by the situation. I understand that this was a deeply important order, and I deeply regret that your friend did not receive the flowers, especially during such a difficult time.
We can see that your item arrived at our USPS facility in Indianapolis, IN, on March 2, 2025, at 8:37 am, and is currently in transit to the destination. We understand that this is not the outcome you expected, and we truly apologize for any inconvenience caused by this delay.
We take your concerns seriously, and I’m sorry for the lack of communication you’ve experienced with our customer service team. Due to a high volume of inquiries, we’ve unfortunately fallen behind, but we are actively working to resolve these issues. I will personally ensure that your case is escalated so that we can provide you with a timely and appropriate resolution.
In the meantime, We will reach out to USPS directly to inquire further about the delivery status of your order. We understand how important this is, and I’ll make it my priority to get you the answers you need. Once again, I truly apologize for the inconvenience you’ve faced. Please allow me some time to follow up with you directly regarding the status and next steps.
Thank you for your patience and understanding.
Best,
Rose Forever Team
Dirty subscription service, awful customer service
The flowers my fiancé and I ordered for our mothers were great and they absolutely loved them.
However we have been autobilled for the last 6 months to the subscription to Rose Forever in which I did not intentionally sign up for.. I managed to cancel the auto pay but I demand a refund. No one picks up the phone and only left with a generic "leave a message at the beep" and no one is responding via email either. Horrid customer service.
16 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Jimmy,
Thank you for reaching out, and I apologize for the confusion and frustration caused by this situation.
It appears that when you placed your first order (#88682), you were enrolled in our Rose + membership. This membership comes with a monthly fee of $29, which provides a store credit each month, along with additional benefits such as 10% off your current order and free shipping. As a member, you also have the flexibility to pause, cancel, or skip your membership at any time.
We understand that you did not intentionally sign up for this subscription, and I truly apologize for the inconvenience. I will forward your concern to our billing team and see what we can do with your subscription.
We are committed to improving our customer service experience, and I apologize for any delays you've encountered when trying to contact us. You may also reach us at help@roseforever.com for further questions. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
Ordered and paid extra shipping to…
Ordered and paid extra shipping to guarantee receipt for Valentines day 2025.
Received order Tuesday February 18th 2025.
Offered me $30.00 off on next order which is a standard promotion to all patrons.
Won't use them again.
18 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Andrew, thank you for your feedback and we understand how important it was for your order to arrive on time for Valentine’s Day, and we are sorry that it was not delivered as expected. We can see that you paid for Valentine's day delivery to ensure a timely arrival, and we completely understand your frustration with the package arriving on February 18th instead of the 14th.
Regarding the store credit of $30, this offer is indeed available to all our customers, and I apologize if it seemed insufficient given the circumstances. We have decided to make a one-time exemption and offer a shipping fee refund for your order. Please be informed that requesting and processing of refunds may take 24 - 72 hours and refunds usually take 3-5 business days to reflect on your bank account or will depend on your bank provider.
Again, we are very sorry for the disappointment this may have caused you. If you have any other questions or concerns, feel free to reach out.
Best,
Rose Forever Team
BEWARE! DO NOT PATRONIZE THI SCAM OF A COMPANY!!! My husband places an order on 2/11 and…
My husband places an order on 2/11 and paid extra to ensure delivery on Valentines Day. The flowers have yet to deliver. We have been calling the phone number since Friday the 14th leaving messages, and have sent repeated emails. We have yet to get a response. Not only did I not have a Valentines Day gift, it appears that my husband will have to fight to get his money back. We just filed a complaint with the BBB, and we will dispute the charge with his bank. DO NOT PURCHASE FROM THIS FAKE COMPANY
11 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Ms Love, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing.
According to the tracking information for order #112375, your package was delivered to your mailbox at 1:29 PM on February 18, 2025, in Chicago, IL. We understand the delay was frustrating, and we apologize for any inconvenience caused.
As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns.
Best,
Rose Forever Team
Will I ever receive my delivery??
Ordered flowers to be delivered on Valentine’s Day. Paid extra for shipping totaling $240. The delivery not only hasn’t made it yet, nor has it left New Jersey yet. The shipping says the postal service has not even received the shipment yet a week later. This is absolutely ridiculous. I called the number provided, emailed the customer support, I even messaged them on instagram. No response from any form of contact. This is embarrassing as a consumer and I want my money back! This company should be investigated asap. There’s no way they should be able to promote this luxury brand and get away with this type of unprofessionalism and scamming!
14 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Trav, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. We completely understand your frustration, especially after making a special purchase for the occasion. We take your concerns seriously, and I want to reassure you that we are investigating the matter with the courier service to understand the cause of the delay.
Due to an unexpectedly high volume of inquiries, our team has been working diligently to address each inquiry and provide the best possible assistance. We understand the importance of your communication and regret any inconvenience caused by the delay. We have responded to your Instagram message and confirmed that you have seen our message. Currently, your package is in transit, and our team is doing their best to track your parcel from time to time.
We will initiate a shipping refund for your order. Please expect a refund notification within 48 hours. We appreciate your patience and understanding as we work to resolve this. If you have any other questions or concerns, feel free to reach out.
Best,
Rose Forever Team
I ordered the flowers for Valentines…
I ordered the flowers for Valentines day delivery and still have not got them. Utterly disappointed after paying all that money for the flowers. I need a refund issued and I am happy to send back the flowers once they are delivered. I do not need a "$20 gift card for my next purchase". I need a refund for what I paid.
17 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hello Ved, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. We completely understand your frustration, especially after making a special purchase for the occasion. We take your concerns seriously, and I want to reassure you that we are investigating the matter with the courier service to understand the cause of the delay.
Since your package is still out for delivery, we are unable to process a refund for the flowers at this time, but we can process a shipping refund if applicable. Once the delivery is completed, please let us know, and we’ll proceed with the next steps, including addressing the refund for your order.
We appreciate your patience and understanding as we work to resolve this. If you have any other questions or concerns, feel free to reach out.
Best,
Rose Forever Team
I ordered for del on 2-14-25 abd paid…
I ordered for del on 2-14-25 abd paid extra for it. I got an email on the 14th that delivery would be on the 15th . z still no delivery fyi. My wife’s day was ruined and she is very upset. There is no number to call. I will dispute with Amex. Do not order from this company .
Update, you emailed me with a $30 coupon to buy another product after I paid $15 for delivery on 2-14. A $15 credit! This is after I had to spend $150 for flowers that day! The order did arrive the next day at 7 pm which was way too late. Why would I order again???
13 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Roger, thank you for your feedback, and we sincerely apologize for any inconvenience. Due to the overwhelming demand for Valentine's Day, our warehouse has worked tirelessly to ensure every order is processed and shipped promptly.
We will be happy to offer a resolution on your case, however, we couldn't locate any information on your review since no information was provided. If you can provide us with the email address or the order number, that would be helpful so we can check the status of your order in our system and we can investigate this immediately.
Would have definitely loved to get my…
Would have definitely loved to get my flowers for valentines day on time but it’s status has yet to be shipped for 10 days. I have gotten no response either unfortunately I am very confused on what happened because I’d get ads on it for valentines day and I am left empty handed for valentines day now.
14 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Angel, thank you for your feedback, and we sincerely apologize for any inconvenience. Due to the overwhelming demand for Valentine's Day, our warehouse has worked tirelessly to ensure every order is processed and shipped promptly.
We will be happy to offer a resolution on your case, however, we couldn't locate any information on your review since no information was provided. The reference number that we can see if not in our system. Upon checking, we can see 1 order under your name, however, this was placed last July 3, 2021. You may reach us at help@roseforever.com so we can find a resolution on this.
I ordered flowers to be delivered on…
ORDER #112924
I ordered flowers to be delivered on Valentine’s Day and paid extra for them to be delivered on time. There no where near me and it’s due to come Tuesday after 7 whole days.. that’s called a scam. I didn’t pay over $250 for flowers, to have them delivered after Valentine’s Day. You can keep them and give me a full refund for not holding up your end. The excuse of the carrier not doing their job has nothing to do with us and also if you had it shipped next day delivery or 2 day delivery it would’ve been on time. You literally probably had them shipped with the slowest and cheapest option. I ship things regularly and never has it taken me to get something sent inside the USA let alone being both on East coast 7 days..No I don’t want that pathetic offer of $20 off my next order because I won’t be using your company again. Go ahead and process my refund because I haven’t heard back from when I emailed you. Scam company
My order number is at the top. I have emailed multiple times no answer. The only resolution is a refund. You didn’t hold your end up. Thanks
9 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Endi, thank you for your feedback, and we sincerely apologize for any inconvenience. Due to the overwhelming demand for Valentine's Day, our warehouse has worked tirelessly to ensure every order is processed and shipped promptly.
We will be happy to offer a resolution on your case, however, we couldn't locate any information on your review since no information was provided. You may reach us at help@roseforever.com so we can find a resolution on this.
Placed an order and have not received
Placed an order and have not been able to reach anyone from the company. I received a notification on Monday noon, that the flowers for Valentine’s Day were at a shipping partner and awaiting usps.
As of tonight (Wednesday night) the flowers have not moved and no updates on the tracking website.
The shipping partner is not responding either.
I paid for expedited shipping and that seems to have been a waste.
I have tried to email and call Rose forever and get no response.
To spend $150 for Valentine’s Day surprise and be left empty handed is unacceptable.
8 février 2025
Avis spontané
Réponse : ROSE FOREVER
Hi Patrick, thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. Upon reviewing your order, we found that the email address we have on file is pna6600@aol.com, which seems to be incorrect. We have since updated your email address, so you should now be able to receive your shipping confirmation along with the tracking number.
As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing.
We are currently investigating the matter with USPS, and we deeply regret that this has affected your Valentine's surprise. To make it up to you, we’d like to offer a $20 gift card for your next purchase. We appreciate your understanding and hope to serve you again.
Best,
Rose Forever Team
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