The packaging was cheap looking. Their subscription service is a scam. They make it very difficult to cancel. Magically, if you want to order, you can, but to do anything else, you have to login .... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered white roses in a pink velvet circle container and a white jasmine & tangerine candle. They arrived faster than I expected. The roses are beautiful and the candle smells so good.
L'entreprise a répondu
I ordered in advance for valentine's day as part of there promotion to recieve them on valentine's day. They showed up 4 days late. Obviously not happy I reached out the day after valentine's day to c... Voir plus
L'entreprise a répondu
Rose Forever is fantastic. I've ordered for myself now twice and just recently placed an order for my aunt who is currently going through cancer treatments. When she received her flowers she could sme... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover Forever Roses. Experience the beauty of long-lasting roses that never fade. Perfect for unforgettable gifts that last a lifetime, our preserved roses offer timeless elegance and make ideal gifts for any special occasion.
Coordonnées de contact
401 Broadway, 10013, New York, Etats-Unis
- (888) 568-7673
- HELP@ROSEFOREVER.COM
- roseforever.com
2,9
Moyen
79 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
1 Yr later and never got the flowers
spent a good amount of money on them (3 smaller boxes of flowers) planned to give a box to my mom, aunt, and grandma. never arrived. tried to contact, never got an answer. money was definitely wasted. should definitely get at least something back for it.
2 novembre 2024
Avis spontané
Réponse : ROSE FOREVER
Hello Liah. We’re truly sorry to hear about your experience! Unfortunately, your order was flagged as fraudulent, and despite sending multiple emails and follow-ups, we didn’t receive a response or any contact through our customer service address.
The good news is we’ve already taken care of this—your order is on its way, and we’ve also processed a full refund for the amount you paid.
Thank you for your patience, and please feel free to reach out if there’s anything else we can do to help!
If you order flowers at 12:30 on Friday…
If you order flowers at 12:30 on Friday they will arrive on Tuesday Even if you pay for overnight delivery.
7 octobre 2024
Avis spontané
Réponse : ROSE FOREVER
Hi Jeffrey,
Thank you for your feedback. We understand the frustration, but please note that our shipping policy states a cut-off time of 12:30 PM, and it takes 1-2 days to process the order. This information can be found in our shipping policy for future reference. If you have any further questions, feel free to reach out to our customer service team!
- Rose Forever Team
Réponse : ROSE FOREVER
Thank you for your purchase! We’re so happy to hear that the flowers still look great. We appreciate your support!
- Rose Forever Team
Réponse : ROSE FOREVER
Thank you so much for your kind words! We’re thrilled to hear that you continue to choose Rose Forever for your client gifts and that the roses have made such a positive impression. It’s always our goal to provide exceptional quality, and we’re glad to know you and your clients have enjoyed them. We look forward to being part of your future gifting needs!
Warm regards,
The Rose Forever Team
What good is having preserved roses…
What good is having preserved roses that smell terrible? When you receive a gift of flowers that cost 260.74 with something called rose protection including tax and you open it you expect it to smell good. Then read on the site that they can’t guarantee they will smell good and have a no return policy. It’s an absolute rip off and waste of money. The order was placed on Saturday may 25, and was a late b-day present from my best friend. I received them on the 31st but since I work over night didn’t get to open them til Monday. Talk about disappointing. I would not recommend ANY1 to this company. I sent an email, and have not gotten a response. Also I am a trusted google reviewer. 6/8/24 I NEVER sent an email saying ANYTHING about changing my address/email address. I do in fact have an email offering me $30 for something that cost $260! I have that email. I don’t know what kind of game this is. Accepting people’s hard earned money for flowers that smell so bad it’s migraine triggering but having reviews saying the total opposite but I will be sharing. I guess this response is for trust pilot…..with no way for interactions to be tracked or read by the public so I had to come back under my original communication just to respond. BUYER BEWARE THESE ROSES SMELL AWFUL‼️
30 mai 2024
Avis spontané
Réponse : ROSE FOREVER
Update
Hi again,
We just saw your email from yesterday, we are gonna answer today and try to solve your issue today!
Best,
------
Hi Choc Pinki,
We are truly sorry to hear about your disappointment with your recent order. We strive to provide the best possible experience for our customers, and it’s concerning to hear that we did not meet your expectations.
We have reviewed our emails and unfortunately did not find any communication from you regarding the issue you mentioned, except for an email about changing the delivery address. This might be the reason we were unable to respond to your concerns promptly.
We genuinely want to resolve this matter for you. Please contact us at help@roseforever.com, and we will do our utmost to assist you and address your concerns about the product.
Thank you for bringing this to our attention. We appreciate your patience and hope to make things right.
Best regards,
Rose Forever Team
Réponse : ROSE FOREVER
Hi Sonia,
Thank you for your nice comment. Hope you will show and recommend it to friends & family :)
Best Regards,
Rose Forever Team
Quality Products
Heard so much about this brand so I had to buy for myself. Their product is amazing! 10/10 would recommend.
10 janvier 2024
Avis spontané
Réponse : ROSE FOREVER
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our product. Your recommendation means the world to us, and we're delighted to know that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy!
I did not sign up for your membership…
I did not sign up for your membership and insist you refund me my $29 you charged me
23 mai 2024
Réponse : ROSE FOREVER
Dear Albert,
We sincerely apologize for any confusion regarding our membership. After reviewing your account, we see that you did save $35 by subscribing to our membership. We have already gone ahead and refunded you the $29 charged.
For future reference, please note that you could have canceled your membership for free during the first 30 days. Additionally, it's possible to make purchases without subscribing, though you wouldn't receive the $35 savings and the additional discounts that come with the membership.
Next time, do not hesitate to contact us via email or chat to resolve your issues more quickly.
If you have any further questions or need assistance, please feel free to contact us.
Thank you for your understanding.
Best regards,
Rose Forever team
Perfect gift
Perfect gift - I ordered a bouquet last year and the roses look just the same. They smell very good and last up more than one year. Definitely recommend them!
29 août 2023
Avis spontané
Réponse : ROSE FOREVER
Hi Marina,
Thank you so much for your wonderful review! 🌹 We're thrilled to hear that your bouquet still looks and smells amazing after a year. It's our goal to provide lasting beauty and joy with every bouquet, and we're glad to know we succeeded. Your recommendation means the world to us!
Warm regards,
Rose Forever Team
They actually look good and smell good
They actually look good and smell very nice. I got a marble box with pink roses, and I keep them on my coffee table, they look cute, hope they last.
22 mai 2024
Avis spontané
Réponse : ROSE FOREVER
Hi Taylor,
Thank you for your lovely review! We're delighted that you love the look and scent of your roses. The marble box with pink roses sounds like a beautiful addition to your coffee table. We hope they bring you joy for a long time.
Best regards,
Rose Forever Team
Bad customer service
Ordered and paid extra to be delivered for Mother's Day and arrived three days late! We placed our order am Wednesday early and received them the following Tuesday after paying extra for delivery by Mother's Day. Tried very day to email them but was sent a very generic email bad. Very disappointed as love the flowers. This order was shipped to Florida not the UK
11 mai 2024
Avis spontané
Réponse : ROSE FOREVER
Hi M Harrison,
We are truly sorry to hear about your experience. Unfortunately, shipping delays can occasionally occur when delivering to Great Britain, and we regret that your order arrived late for Mother's Day.
During this busy period, our customer service team was overwhelmed, which regrettably caused a delay in our response to your emails. We apologize for the inconvenience this has caused.
We genuinely appreciate your understanding and hope that despite the delay, you are still enjoying the flowers. Your satisfaction is very important to us, and we hope to serve you better in the future.
Best regards,
Rose Forever Team
Zero stars, never got the flowers
I would give a zero star review if I could I ordered $500 worth of flowers (2 large arrangements) for mothers day and dispite many emails never got any respons back AND NEVER GOT THE FLOWERS!
STAY AWAY from these people.
6 mai 2024
Avis spontané
Réponse : ROSE FOREVER
Hi AJ,
We are deeply sorry to hear about your experience. We understand your frustration and sincerely apologize for the inconvenience.
If you had contacted us, we would have been more than willing to reship your order immediately. Unfortunately, packages can sometimes be lost in transit, and we regret that this happened to your order.
We appreciate your feedback and are working diligently to improve our service and response times. Your satisfaction is important to us, and we hope to have the opportunity to make this right.
Best regards,
Rose Forever Team
Purchased from here unfortunately they…
Purchased from here unfortunately they don’t answer there emails and it took a couple business days until they shipped out my item . It took a very long time to arrive
10 février 2024
Avis spontané
Réponse : ROSE FOREVER
Hi Mosley,
We are truly sorry to hear about your experience. We understand how frustrating it can be when emails go unanswered and shipments are delayed. Unfortunately, we faced some significant issues with our carrier during Valentine's Day, which impacted our delivery times.
We sincerely apologize for any inconvenience this caused you. To make it right, we would be more than happy to offer you an extra gift with your next order. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Rose Forever Team
I ordered eternal rose for my best…
I ordered eternal rose for my best friend's birthday and she totally loved it. The quality was amazing and the price is fair.
6 janvier 2024
Avis spontané
Réponse : ROSE FOREVER
Hi Deborah,
Thank you so much for your wonderful feedback! We're thrilled to hear that your best friend loved the eternal rose and that you found the quality amazing and the price fair. Your satisfaction is our top priority, and it's always heartwarming to know when we've succeeded in making a special occasion even more memorable.
We look forward to serving you again in the future!
Best regards,
Rose Forever Team
Spend $280 on a box full of roses and…
UPDATE: I don't know what this company is trying to pull here? You guys are TWO YEARS too late. This happened Feb 2022 (its mid 2024). I went through this with your company at the time and you were less then enthusiastic to help. As a matter of fact I emailed you multiple times asking so help and provided ALL of the information including many photos and was ignored which resulted in me having to go through BBB and PayPal in order to resolve this because your company chose to brush this concern off instead of offering a solution. Your company also requested and received the damaged flowers back (via paypal claims customer care) which on top of initially sending poor quality - ungiftable, damaged roses (which ruined my event and plans to say the least ) you also gave me the hassle of mailing this massive package back, which is perfectly fine since they would have ended up in the trash either way ( I truly wish I can post photos on Trustpilot for all to see) - But was a massive inconvenience to top this whole horrible experience off. Not to mention that your company had no intention of refunding this order unless I had escalated things through BBB and PayPal which took over a month of back and forth FYI.
Now your reaching out with this response 2 years later? Thank you for reminding me of how horrible your customer care is and how fake your website is, I will be sure to spread my experience with @roseforever elsewhere.
_________________________________
Spend $280 on a box full of roses and get something that looks like its been rolling around on the floor for days. I ordered these for the first time and when I opened the box they looked horrible. The roses were all cracked and ripped, every petal was damaged. When I reached out to the company they told me this was natural and expected from roses basically....sorry but I wasn't born yesterday and I know what roses look like, and this is a damaged poor quality item they sent out. Unfortunately they mail out roses for free to YouTubers in exchange for fake reviews. The customer care is a joke, I understand you don't want to lose money on your product but when you promise "luxury" "fresh" looking roses and mail out broken roses covered in glue for almost $300 you have to expect realistically customers to be upset about it. Not to mention I offered to mail these back to you for "inspection" and you guys in turn blocked me. Great way to handle a problem with the customer. Dear Reader : If you are smart enough to search "real reviews" for this company I highly recommend you look elsewhere for your preserved roses ( there are a million other companies with legit reviews and ethical customer care)
FYI:
Rose Forever INC, 16 East 34th Street, 14th Floor, New York, NY 10016, United States
27 février 2022
Avis spontané
Réponse : ROSE FOREVER
Update Reply:
Hello,
We are sorry about your experience. Many changes have taken place in the past two years. We also noticed some reviews on Trustpilot, which we had never used before, and that is why we responded two years later. Our apologies; this is not the experience we aim to deliver, and we are deeply sorry for what happened.
Wishing you a nice day.
--
Hi,
We are genuinely sorry to hear about your disappointing experience with our roses. Your feedback is very important to us, and we would love the opportunity to make things right.
Could you please provide us with pictures of the roses you received? This will help us review the issue thoroughly. Additionally, we were unable to locate your order or any emails from your email address in our system. Please provide your order number or any other relevant details so we can address this promptly.
We strive to provide luxury, fresh-looking roses, and it is concerning to hear that your experience was far from this. We are committed to resolving this issue and would be happy to issue a refund once we have reviewed the details.
Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
Best regards,
Rose Forever Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.