Rossandroberts Avis 

Couldn't organise a knees-up in a brewery, let alone a debt collection!

If incompetence was an Olympic sport, these lot would be bringing home the gold and charging you a statutory fee for the privilege.

I’ve had more warmth out of a frozen fish finger left behind the radiator than I’ve had out of Ross & Roberts. You send your little letters round, flashing your bold red print like someone’s erratic uncle trying to start a punch-up at a Butlin's Gala Evening, expecting everyone to crumble. Well, I’ve seen more frightening things peering out of the bottom of a stale trifle.

Threatening folk with public auctions and bogeys on the doorstep as if we’re all living in a Dickensian workhouse! You’re dealing with professionals who know their rights, not a bunch of simpletons down the allotment.

Bumbling about with your automated notices while the Council’s sorting the mess out properly—it's like watching a dog chase its own tail for three solid hours and acting like it's won the Booker Prize.

Absolute amateurs. Next time you fancy playing big-time bailiff, do everyone a favour and put the kettle on instead. You might actually achieve something before tea-time. One star, and that’s only because the website won’t let me give you zero with knobs on.

This has to be the most horrible company I have ever dealt with. Initially said I could do a payment plan and agreed to the amount, but then denied it. They would only agree to a £400 payment plan a month on a £600 debt.

They were so rude and left me sobbing down the phone. Not a care in the world! I can't actually believe councils use this company.

Would give 0. Refused any payment plan, With unreasonable demands. Asked for proof of disability, never actually took it into consideration or emailed me back, just kept denying they'd received it, although I was getting their auto replies. Ended up getting a third party involved who they ignored and ended up with a warning from said company. Council took the debt back after their consistent unreasonable poor behaviour.

Disgusting company with vile rude employees. Gotta be a different kettle of fish to work in this place (top tier cents!!!)

wouldnt even give them 1 star.
vile just vile humanbeings. just dont even care or take in people situations. just Horrible!!!

I wouldn't even give this lot a 1 they are disgusting people treat you like dirt when there the scum they called me a liar that I was suppose to pay a payment but they didn't there a bunch of liars.

They employ a bailiff called Lara Verrell who vanished from Torquay with our holiday deposit on her van... if she comes calling, please feel free to remind her for me!

I’m 6 months pregnant and the guy HAMMERED on my door despite there being a doorbell. My dogs went bananas! And made me think someone was trying to get in the house since they were running between the front and back door. We knew nothing of the debt they were claiming was owed so fiancé called and spoke to a very rude and demanding man. All this because our Council tax DD hadn’t been set up properly by them when we moved in the house! This guy spoke to my fiancé like dirt and refused to take anything but full payment! Council confirmed this shouldn’t have happened and have instructed this company to jog on now and will be complaining directly to them also.

There is no lower star other than 1, sorry guys to give them even a single star. Absolutely disgusting customer service.

My property was rented out and upon the tenancy ended and the property became vacant, I did not receive any council tax bill to my email. Since my property is 3 hours away from where we live, I did not visit the property where the letter been posted.

When I went and found letters saying my non-payment resulted in debt collection agency, I called them and discussed everything. They agreed to send me email with outstanding payment which I paid for £118. then later I got email saying the overdue amount of £75 needs to be paid. When I asked why the letter sent to my email did not bear my name nor my address but simply having content and balance amount, the guy on the other end start saying if you don't pay you will receive additional sums added. When I politely asked him to explain why my name and address is not there he repeatedly said, we sent you email and you said you received it, so you need to pay. I said I am going to pay that mate but can you able to send me the bill with my name and address the money is owed, he started talking without listening and saying you will receive additional sums to pay.. you need to name now...

so much frustrated. Cheap behavior, Bad customer service, irresponsible attitude, Low profile serivce.

We received an outstanding debt from a property that we were not registered at living at.It was sold by my husband's ex-partner. The bill should have been in my maiden name. But we got the invoice in my married name. Along with my husband's name, we rang up. We'd had no prior warnings. And they were telling us, they were going to come and collect items from our house.If we did not pay a substantial amount or the full amount bearing in mind, it was over 1800 pound as over 9 years had gone by. And we d had not been notified, they were not very understanding, not prepared to listen. The lady that we were dealing with was very rude and abrupt repaid 500 pounds off straight away. And then we were told we would be able to pay 260 pounds a month after that, the next month we decided. Ok, we're gonna pay the 260 pound. We rang up, gave him our details, and the lady took the whole amount. And then when we told them that we needed the money back, because that wasn't the agreement, she said that was not her problem. And we wouldn't be able to get the money back. My husband then had to make a further complaint where we was then eventually reimbursed, but the whole experience is just disgusting. And I've no idea how these people live with themselves, the woman clearly power hungry no empathy or consideration foul mouthed definitely should not be working in a position that deals with the public as clearly no people skill or humility I understand they have a job to do. But there is a limit.I m a lady I don't know her name but she was very rude and disgraceful.Awful human being

I contacted Ross & Roberts to inform them I could only afford £100 a month they declined this offer we’re very rude told me that was not going to be the case it was £300 or they will be visiting, I contacted a debt advisory service for support they took on my debts and tried to support me to communicate with Ross & Roberts still no joy so together we contacted the council whom had instructed Ross & Roberts to collect the debt , they agreed a payment plan with me to suit my circumstances and I was informed of a date to start paying the debt , and they would notify Ross & Roberts of the arrangement made , I received a text from Ross and Roberts with a completely different payment date to the one I arranged with the creditor and now I am still receiving letters and calls from Ross & Roberts saying I have broken the arrangement, bailiffs are intimidating enough but this company are unreal no wonder people ignore letters and calls when staff are so unapproachable

Don''t pay these scammers a penny. We don't owe council tax or this company any money.

Absolutely despicable people. There is no talking to these people, they don't care about you're personal circumstances, situations or even if you're partner suddenly passes away and you have to pay a grand before they can be even buried!. Ross&Roberts have impacted my mental and physical health dramatically. I Absolutely hate ALL that work for this company. Crazy george is what you should be called, beat down people who are at the lowest, and take good pride in it. Awful to deal with!.

Absolutely disgusting and disgraceful. Tried to explain my situation to the bailiff as I have been recovering from a domestic abuse situation, I am currently trying to find alternative safe housing for me and my daughter we are scared and the way the bailiff spoke to me put the phone down in my ear. I was trying to explain I can’t afford £500 right now and gave me no time to explain put the phone down several times on me. Requested the company and the bailiff for a woman worker due to the situation and I was denied this as well. I offered to pay what I can afford but still treating me disgusting. It has trigged all my anxiety and fears of men and so scared. I can not believe a person can treat another person like this.

They are not human they are rude disrespectful don't listen I was paying £150pm but it was a struggle so tried to call the bailiff mr mason to reduce my payments to £50 PM left a message for him to call me back which never happened then I had a email to say the bailiff called to the house but he never and they are sending the removal team in to remove goods not that I have anything worth selling but that's not the point I have physical and mental health issues I tried to ring the removal team to explain but got a answer phone again so messaged them explaining my situation I had a message back basically saying see you when we come to remove your goods well I'm afraid they will have to take me to court then maybe the judge will listen to me I have the messages and letters and see what the court makes of there bullying and intimidating ways because I have had enough

Disgusting people all other collection company reasonable these people will treat you disrespectfully even if you’re disabled and vulnerable will act like you’re scum of the earth even when trying to pay and will try and provoke you so they can end call, avoid at all costs nasty staff a company should be ashamed of!

I am on insolvency register and they have been contacted by official receiver to only deal with them and not contact me, they just ignore everything and everyone and apparently are coming to my homeless accommodation to seize goods that I don't have so that should be interesting, I intend to call police and also film the entire scenario and upload to as many platforms as possible to expose these criminals.

These guys NEVER ANSWER THEIR PHONE!! Spending hours on hold to try and resolve an issue!!! Sort it out guys!!

Depraved incompetent employee. Dialled "5" to be put through to line where you believe an error has been made. First thing the women states after security questions is " Yes are you paying in full today? ". Robotic individuals who laugh when you state that people have commited suicide over companies like them selves. Looks like this individuals personality matches this kind of job perfect.
They'd actually be receiving alot more money had they the common sense and empathy within themselves to deal with human beings in the correct manner.
They have absolutely no clue in how to deal with anyone.
Perhaps you'd get the money you're asking for if you're more attuned to communicating properly with individuals reaching out.
Let me repeat again, they laugh and then get angry at you pointing out people take their own lives over companies like themselves.
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They are chasing me for a debt I don’t owe! I’m trying to sort it out but I’ve been on hold forever, utterly ridiculous.