Equita Limited Avis 

Sent messages but never rang me, whilst dealing with endless paperwork following loss of my partner, ended up with a bailiff attending my property at 6 24am to collect the debt in full. I am retired at the age of 68, have one income coming in and trying to finalise and estate of my late partner. Told the bailiff on the phone and asked if I could pay over a couple of payments and immediately said no has to be in full. Found his manner intimidating and no empathy at all, so contacted their offices and they refer you back to the "Agent" dealing with the case. These companies need to recognise the genuine people and be more understanding.

Dreadful, the worst thing to happen to humans. Literally sick. Tried to clamp my car with a visible disable badge. Then took the clamps off while damaging my car

Absolutely vile disgusting people!! Had messages and demands from 4 different mobile numbers, all saying different things and threats!! Even after explaining lost 2 parents within 6 months of each other... hope the company goes bust!

Pretty sure this is a scam. Got 3 emails demanding £1007.00 stating they had been to my property blah blah blah. All 3 emails had a different ref number but wanted the same amount and were sent within 5 mins of eachother. Tried to call the number but no one answered. Feel free to pop round and take whatever you want as all my stuff is from charity shops and second hand. Oh and I rent too so not actually my property either. Good luck with taking anything as its not worth anything. And I know for a fact that I dont have any debts

Just called my number, I missed the call.

Got a text message stating... "Equita Limited have tried to contact you. Please return our call as a matter of urgency on 01604 628360 quoting ref 24856769"

I then received a voicemail... "Message for Miss Kirsty Sales/Saves??, it's Elliot from Equita Limited on behalf of Northumbrian Water Limited. You are to call back immediately on 01604 628360.

You are calling the wrong number.

Remove it from account ref 24856769 immediately, I will consider any further contact harassment!

Editing to add - 28/08/2016 - Equita have just text to say that if I don't call back today they will be executing a court order on "my" (Kirsty Sales) address tomorrow from 6am.

Once again a GDPR breach, also still willfully contacting me when I have already told them they have the wrong number.

Also if they have the court order why not just execute it, why waste a day texting the wrong person?!

Wish I could put zero. After giving the "team member" all my inforrmation, they on both occasions "can't do anything about something sent only xx days ago".
And they threaten to raid my frail mothers address for recovery of a bill that has been fully paid up and confirmed as such, over a month before.

The worst customer service I ever experienced no manners , unhelpful set of people I even I had to encounter .

you lot no to stop sending me letters and that person she doesn’t even live here she is using my address STOP sending me letter i have emailed and phoned as well not helpful at all and he hung up the phone on me !! that person name is Miss Elise Grice SHE DOESNT live here she is using my address!!

I'd give a minus number of stars if I could. Absolute bunch of cretins, particular shout out to Elliot who, when I told him he was one of the most unhelpful people I'd ever spoken to, he "Ooh thanks, I take that as a compliment."

Sent a pair of gang-tattooed thugs to my door threatening to seize goods with no prior communication whatsoever, they disappeared when it became apparent I had no cash or vehicle saying they would come back later, which never happened... Make sure you know your rights and don't be intimidated.

Horrible
They are horrible
Oh my gosh! This company shouldn’t even be in existence. How rude is their staff.. Steve Crossland literally bullied and intimated me. What a horrible group of staff. They are all hostile

Erm excuse me. Who the hell do you people think you are.
7am in the morning harassing me about a someone who used to live at my address more than 2 years ago. I told the man at the door this person no longer lived here and kept asking questions. And 'serving my home notice'....what part of I DONT KNOW THIS MAN DO YOU NOT GET. Why would I entertain you, give you ANY of MY details or call you within 2 hours when ITS NOT MY DEBT. Come back and ill call the police.

I am dealing with them now over a traffic fine. I hold my hands up and admit I have let it get this far but I have been coping with physical health issues which has affected my already diagnosed mental health. I am asking for a payment plan but they are saying the Finanical Statement I provided shows I can pay in full. I dont remember providing one, and I know my outgoings are more than my incomings. They show no empathy. I feel like they dont listen. I find them extremely Intimidating and my anxiety is through the roof. Councils need to look into them as I dont think They are suitable representatives for government bodies.

Absolutely horrendous company the help and customer service is shocking so rude and really unhelpful in any way

I had a very disappointing experience with Equita. I received a call early in the morning at 7:00am, which immediately felt intimidating, as the caller was asking for my address and suggesting they would attend to seize my vehicle. I had never received any prior phone contact from the company, which made the situation extremely stressful.

Their approach felt unnecessarily aggressive and caused significant anxiety. When I contacted customer service to resolve the issue and make payment, the support provided was poor and unhelpful. Staff were unable to properly assist when payment systems repeatedly failed, leaving the matter unresolved despite my clear willingness to pay.

Overall, the communication methods and customer service standards were disappointing. The process felt rushed and pressurised rather than supportive or solution-focused. I would strongly encourage this company to improve how they communicate with customers and handle cases more professionally and respectfully.

Horrible company Horrible people! Forceful, intimidating, borderline illegal practices. Are these "people" regulated? As it seems they do and charge what the hell they like. Come up with random figures from years ago and bashing your door down if they don't get it NOW!!!! Even if you're genuinely ill and lost your job. I can't express my utter disgust enough!!! Horrible company Horrible people.

Absolute bunch of crooks , spoke to some idiot on the phone about some of their charges, one was for a visit from an agent that they charged me £235 for , so I looked through my cctv and guess what no one called , when i questioned this he told me the agent couldn’t get in because of the locked gate , i dont have a gate my garden is completely open , from my experience lies seem to be the norm for this company, its basically fraud charging you for something they didn’t do ,

This company need a major investigation ref there call centre staff and there alleged illegal procedures not using discretion or taking the full circs into consideration .I would say another post office scandal waiting to happen. Please I would strongly encourage anyone to report this company to Ombusman and FCA asap.

The customer service is awful and call handlers are so rude and they aren’t very reasonable with their payment plans either they think there always right and try to get you of the phone a quickly as they can after speaking to the council what they was telling me was in fact in correct as I already told them but they wanted to argue with me!! Awful service awful people a bit of consideration and interpersonal skills wouldn’t go a miss

If i could do a zero i would, clamped and damaged my car but they got the wrong car and house you cant get through to them to complain