Rossandroberts Avis 

Scam company, don't listen to what you tell them, what threw up red flags for me was they have an area code of 01458 Which is a town called Langport in the south west of England, but their address is in North Hamptonshire. Anyone who reads this contact companies house about them immediately, also talking to a legal representative where I live in Florida(I don't live in the United Kingdom anymore, I live with my girlfriend in Florida who's an attorney at law) if you move abroad, your debts in the United Kingdom become null and void,

I have had the most distressing last Friday of my life, I was greeted on Thursday with a loud bang at the door and a letter pushed through stating I have to pay my finalised bill plus enforcement charges, I also received another letter via the post man the same day stating I had to pay the original balance without enforcement charges by 02/02/25 (this letter dated 20/01/25 arrived 30/01/25). I tried explaining that i hadn’t even been given the correct time frame to pay the amount and offered to pay the original amount (which they took), they were rude told me they would continue to pursue me for the enforcement money! I said I would be looking at sourcing help for this as they refused to put my account of hold while reviewing my internal complaint I also clearly stated to them that I am classed as a vulnerable adult and suffer from depression and anxiety (I can prove via the doctors if needed) an hour later I get a threatening text stating they will be arriving to my property from 6am the following day! I held multiple times waiting over 40 minutes each time just to speak to someone for them to refuse to even look at the letters they’d sent me, I asked for a supervisor or manager as The person I spoke to told me “I won’t look at your letters whether I can access them or not” and was informed that a manager would not bother to even answer the phone if I was put through! I contacted stop the bailiffs which told me to refuse to pay the enforcement and ask for the account to be put on hold which they’d already refused, I tried contacting the bailiff directly who kept his phone off for the whole day on the Thursday and only managed to get through on the Friday to be told that he too would still be pursuing and that he does not need to wait for them to investigate and that he would continue to rack up the charges against me for each time he has to visit! Eventually I managed to contact the council almost in an anxiety attack state to put a hold on this account (I only knew I could go this route after talking to a solicitor for free legal advice) as they could already see that I had paid the requested amount and they could see the letter clearly stated 02/02/25. I can’t believe how they treat vulnerable people I can’t imagine being worse off than I currently am mentally and having to handle these people! I understand wanting to pursue but when dealing with people with anxiety I do not expect to get threatening text after paying back my debt. FYI this was for council tax that I had been paying a monthly sum off to clear and is the only debt I had gotten into thankfully.

Zero star from me. They are a despicable company with no manners. They are rude, unhelpful and when they cant answer the questions as they know they are in the wrong they pull the dont be abusive to me card! Been trying to pay my account, no one answers the phone, cant use the payment line as it wont let me, when u get through its always someone else’s problem and for some reason they are unable to transfer calls internally! Charged me for a letter despite me leaving messages to try to pay my bill on the date they asked for. Paying it as just want them off my back. Had the council on one phone whilst on the phone to r&r, council lady agreed and noted at how unhelpful they were and said i should stand tall and refuse to pay the charge. Bunch of uneducated nasty crooks. Absolute joke of a company, should be struck off. Not painting a good picture for our councils!

Absolutely appalling service.
Multiple times received notices for the previous occupier of my property, so tried using their online service to update the information (as they ask you to do!), and yet my updates were completely ignored - I'm still receiving notices for the previous tenants.

Filed a complaint, but there's no acknowledgement that it's even been recorded, the website simply takes you back to the starting page, no reference, nothing, so how am I supposed to keep track of it?

Finally, as others have mentioned, their phone number is practically obsolete - NO-ONE ANSWERS. I've been on that same holding stage for sometimes hours at a time, only to finally have to give up when I need to make other calls. No call backs, no acknowledgement, just like everything else.

Abysmal (lack of) customer service.

Very bad get told to contact them immediately regarding a letter ringing for days on end they don't pick up the phone 😡

Absolutely disgusting company. Lost my 3 year old daughter through illness, and life plunged into hell. Every other creditor has been supportive. But Ross and Roberts absolutely disgraceful through it all. Not budging and allowing me to catch up financially by offering me a fair payment plan. Just sickening.

Letter received from the company dated 2/08/24 payment date 15/08/24, but letter only received on 12/08/24.
Called the company and they were not even interested that one of us is out of work and the other one is paying all the bills no offer at all to help even though they have supposedly been informed of this. Hopefully will not have to deal with them again.

They sent me a notice on the 21st June, they must have 'forgot' to send it, and it didn't drop in my letterbox until the 2nd July, giving me exactly 24 hours to pay almost £1200, an amount which they had added on to excessively. I think they're still adding money on as I type this. It's worse than the mafia. And they had no regard for my multiple disabilities. Absolutely shocking. And then they blame the Post Office - total lack of accountability.

My advice - please, everyone, contact your MP, make a formal complaint to Civia, and also to the people who instructed them. Being a bailiff isn't an issue - the issue is their conduct and lawlessness, preying on the vulnerable, adding money to bills that people already can't pay. We have to challenge them collectively.

If anyone comes across their bailiff Lara Verrell, could you ask her to return my deposit for her holiday let which she vanished with. Ross and Roberts make lots of money telling people to pay their bills, you'd think their staff would. Ross and Roberts simply ignore me, very poor.

Abosultely awful company. I was paying monthly and they said that Id missed a payment because I paid it early and charged my £75, when I then put in a complaint they charged me again to reply to my complaint of which they totally ignored what Id said in it and told me they are not regulated. How this complany has contracts with so many councils is beyond me. They lie, they use scare tactics and laugh when you try to complain. I have gone back to my council, told them and they have taken off the charges and allowed me to pay them direct again.

Tried to call twice, long waiting times and the operators claim to not hear you. Refused to give me email address to send the query. Useless and unhelpful.
But of course they won't be helpful cause they get more money for handing you at your home.

I had a couple of missed calls from unknown numbers whilst attending A&E. I called back the day after to apologise missing calls and then I was being asked what my post code was, I obviously asked who it was and explained the situation of why I missed these calls and then got asked, again, what my post code was.....? I asked who it was and it was Mr.Walsh! (The Mr.Walsh....fantastic!??) I asked what company it was and he continued to ask what my post code was. I refused to give a post code at the time because Mr.Walsh wouldn't tell me what company he was calling from. I'm not sure me not giving my post code to an unknown company is really such a deal to be hung up on.

I called the number again who someone welcomed me to Ross and Roberts. Brilliant! I tried to sort an outstanding debt but as soon as this lady (who didn't give me a name) found out I had all relevant information in regards to dates of letters (that have not been received) and sums of figure's I got hung up on, again.
What an absolute shambolic excuse of a customer service experience.

Worst company ever they need to lose there licance paid my account in full and then said we still owe the money when i have proof very rude unhelpfull 0 star from me

Oh how I wish I could give a zero star review. Agreed payments are being made each month and they know this. However every month I receive emails or letters threatening of enforcement action. Each month I contact them to remind them of our agreement. I have come home today to find a hand delivered letter stating they will return it a few days with people to remove goods. They have also added a couple hundred to my debt for the privilege. Clearly this is how they run their business. Don't like people paying as it means they won't get extra money / commission etc. So they make stuff up so that they get their extra fees. Good luck turning up to my house you absolute clowns

The most disgusting company on Earth. Including all the staff we dealt with, the horrible bullie that came to the door pretending he is a police officer, lied in our faces saying we got 7 letters and he knew we didn't. He said he lived in the same village as us, so the company sent someone that would know everyone in a small village. Disgusting, he lied again saying to the company my partner was rude but company refused to check the camera. A complain was made, they ignored. The horrible woman on the phone that don't let people talk is trained to rude and unreasonable because she has no brain cells to get another job. They tried to get money again illegally against the council, the council was furious. Why then councils work with these leaches?

I phoned them from Turkey on behalf of an elderly friend who sold his property in UK and moved back to Turkey..and city council made some errors in council tax.. claiming money for a sold property long time ago.. he has no bank cards or credit cards and I requested the account to details of this company so Bacs payment can be made..the agent refused to give me this information insisting that we write it..he said this is confidential information and cannot be handed out..pathetic..how can people pay you..it seemed to me the agent was trying to waste time so the deadline next day was expiring so they can make more money by adding penalties....Birmingham city council must stop using such companies who behave this way...

I am going to go against the grain here, and far be it from me to ever seem to endorse a bailliff company, I have to be honest and say that the staff and the bailliff himself were more than polite and helpful. Honest, and not in any way intimidating or rude.

Yes I got myself in a mess, and they worked with me to sort it out, allowing sensible repayments and as long as I stuck to them they were more than helpful. Any issues I had they would listen and try to help.

I know their profession isn't an easy one, and they certainly are at the worst end of the stick, but I have to say, my experiences with them were more than positive and though I do not in any way shape or form recommend them to anyone, should they appear on your doorstep, then be polite, be honest, talk to them and work with them and the experience is not as bad as you would expect.

They have been sending out text messages to remind people to pay! Nothing being done for people who have lost income or jobs.

Unfortuantely I had to give them one star, Bad is not a worse enough score for this rude bunch of tossers.

Tried to prevent them causing agro for themselves, but they weren't interested.

Having said that, when the local authority told them to pay back their fee to me, they were very speedy, which is more than I can say for their ability to answer emails.