Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anyt... Voir plus
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Lisez les avis des autres
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Voir plus
L'entreprise a répondu
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Voir plus
L'entreprise a répondu
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bien
1 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Signing up with Row.co.uk was…
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency. I look forward to speaking with the rest of the team. Account set up was quick with my policy details being hassle-free sent straight to my email. The level of cover offered is excellent for the price, which is honestly one of the lowest I’ve found anywhere (£4.49 per month). I believe this is unbeatable for the peace of mind it gives. It’s also reassuring to know that customer support is easily available if I ever need it which is included at this price range. Overall, I feel I’ve got outstanding value and reliable cover all in one place.
16 septembre 2025
Avis spontané
Réponse de Row.co.uk
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Sophia
You can't speak directly to them,
You can't speak directly to them,, if you need a repair you have to fill in a claim/repair request on line. Have cancelled our policy and will not recommend to anyone.
9 septembre 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon
I am sorry to see that you are unhappy with our services. I can look into this matter for you, but we have been unable to locate your profile with the name provided.
I've sent an email asking for a bit more information so your profile can be located.
Kind regards,
Row Customer Service Team
Went elsewhere cheaper but they …
Went elsewhere cheaper but they carry on.calling even tho I stop the debt each month. Msybe if I tempted enough to return i would
16 avril 2025
Réponse de Row.co.uk
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Sophia
Excellent customer service friendly…
Excellent customer service friendly staff very efficient why go elsewhere thank you.
3 septembre 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Quickest and simplest site for quote
Quickest and simplest site for quote. User friendly and competitive prices
20 août 2025
Avis spontané
Réponse de Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Good value for insurance in happy with…
Good value for insurance in happy with this
19 août 2025
Avis spontané
Réponse de Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Easy and quick to sign up with cover…
Easy and quick to sign up with cover wide range of brands
22 juillet 2025
Réponse de Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Réponse de Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
NOT an emergency insurance
NOT an emergency insurance. Need to be checked by the regulator.
I have a burst pipe in the rental property as we speak and have landlord insurance. They’ve promised an engineer and to deliver water to the flat as water supply has been shut and it has been 24 hours with no response from the company. I’ve tried to speak with them multiple times and even though they have processed my excess payment, no engineer has been sent in the first 24 hours. USELESS emergency service and Useless customer support ! Avoid and don’t waste your money !!!
2 août 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
We’re sorry to hear about the issues and frustrations you’ve experienced. While we’re pleased to see that you were ultimately able to get your leak resolved, this is not the standard of service we aim to provide, especially in an emergency situation.
We have shared your feedback with the relevant team, and they will be in touch with you to discuss your experience further. Your comments are important to us, and we will use them to help improve the service we deliver to our customers.
Kind Regards
Sophia
Fast and well priced.
Completed within 4 minutes. No hassle just simply add your details and done. Explains everything you get.
23 juillet 2025
Avis spontané
Réponse de Row.co.uk
Hi Tamara, thanks for this. Brilliant that we got you sorted in just 4 minutes with no fuss.
The Row Team
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Easy to set up insurance for my kindle
Easy to set up insurance for my kindle
15 juin 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
No hassle paperwork
Easy to understand various options available. Competitive price.Completion of documentation very straightforward.
9 juin 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Easy, quick and great value
Was easy to generate a quote, it was a very reasonable price and it was easy to input the details of my appliances. No hassle.
2 juin 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Ollie is a star!
Ollie was great in adding a phone to my existing policy - clear, concise and efficient but very friendly. Would wholeheartedly recommend!
30 mai 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Quick quote and fantastic price
18 mai 2025
Avis spontané
Réponse de Row.co.uk
Hi Elaine, thanks for this. Glad we could get you a quick quote at a fantastic price.
The Row Team
Spent over £1k in cover Pointless
Had a policy with them for 3 household appliances since 2020 took it out for my disabled father five years ago.
Being over 80 when taken out didnt expect to be told they need the original receipts to proceed with any claim. The have received over +£1k in money and the policy is basically inactive. They can work out the age of any appliance if they wanted to but they dont as they dont ask for proof of purchase at point of sale. The sell the service and then withdraw cover.
Dodgy outfit.
8 mai 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
I am unable to locate a profile under the name given, if you wish for us to look into this further please can you provide a few more details so the profile can be found.
In regards to a Proof of Purchase, we explain that this is a requirement before a policy is taken out as this will be needed is a claim is raised.
Kind regards,
ROW customer service team
best quote received and quick process…
best quote received and quick process to setup.
4 mai 2025
Avis spontané
Réponse de Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
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