The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... Voir plus

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Delivery crew polite and good. The problem is the chairs arrived in a huge cardboard box and now have to get rid of box. Well packed and protected, the rattan chairs for the money really good, and... Voir plus
L'entreprise a répondu
After months of being let down on delivery of a bistro set from another well known company, I placed an order with Royalcraft. Five days later it is under my pergola! Looks very stylish and is extrem... Voir plus
L'entreprise a répondu
I’ve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it. The sofa is incredibly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Coordonnées de contact
Taylors Lane, B69 2BN, Oldbury, Royaume-Uni
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Arrived as expected
Arrived as expected. Quality of furniture good. Easy to assemble. Hopefully it will last as long as the previous set

Réponse de Royalcraft
Delivery arrived early and they very…
Delivery arrived early and they very helpfully agreed to carry the parcels to the summerhouse.

Réponse de Royalcraft
I didnt like the 2 small areas of wood…
I didnt like the 2 small areas of wood filler and I didn't like having to drill out the fixing holes which were too small but overall I am very pleased with the product, the price and the service so I gave it 4 stars
Stylish garden furniture
Stylish garden furniture delivered quickly.
Some construction required, most of which was clearly shown how to do in the diagrams. There were a few fixings that didn't quite line up, so they had to go in on an angle.
Pleased with our purchase.

Réponse de Royalcraft
Great parasol at a great price.
Easy ordering process.
Good communication re:order updates and delivery (including tracking).
Great quality parasol at this price point.
Will definitely consider Royalcraft for future purchases.

Réponse de Royalcraft
every thing was ok the item the packing…
every thing was ok the item the packing of the item the item itself . thankyou.

Réponse de Royalcraft
The online ordering process and…
The online ordering process and delivery of the parasol was straight forward and on time.

Réponse de Royalcraft
Great product and great delivery
The delivery went very smoothly and quickly and we are really pleased with the product. My wife at first straight away loved the chairs but was a bit bothered about the table top being too bright but she has been won over and loves it now after she put a small piece of pottery at its centre.

Réponse de Royalcraft
Roma garden furniture
We've recently taken delivery of the Roma lounge set, matching sun loungers and bistro set. I'm delighted with the furniture, it's beautifully made and looks amazing in our garden. I love that there is such a variety of furniture in the Roma collection. Highly recommend !

Réponse de Royalcraft
A little disappointing compared to previous purchases
I ordered the Napoli Companion Set, which arrived on time and was easy to assemble. However, there was small damage to one of the backrest panels, which was disappointing. Also, some parts of the wood were not sanded down as well as on the two previous pieces of furniture I purchased - it is rough to the touch.
Despite things not being 100% the service was amazing
Although we had some issues the staff were excellent at assisting in solving the problem. I found emails, as they always are, can be misconstrued but I phoned each time and can't fault the service I received.
RETURNS PROCESS AWFUL
Product was lovely just not to my taste but an absolutely awful company to deal with if you need to return. To arrange a collection took 3 phone calls multiple emails and texts. Payment for collection also challenging felt like I was the customer service team. It took 20 DAYS FOR A REFUND from collection. For context that’s 17 wokring days. I would never order from them again.
I requested some spare parts for my…
I requested some spare parts for my furniture. The service was exemplary! Fast, efficient and courteous. I would recommend this retailer
Excellent quality product and logistics…
Excellent quality product and logistics communication.
Garden Furniture Covers
Cannot believe that you spend thousands of pounds on a patio set, and Royalcraft have stopped selling covers for them, told by customer services to try to get one online.
Purchased one before from Royalcraft, and it fits like a glove, impossible to find the same fit online
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