Leaving Kobi with Royvon was pleasurable from start to finish ! The booking and payment process was simple and speedy !The enrichment reports were very pleasing although did remind me how much I was... Voir plus
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Lisez les avis des autres
We tried out dog boarding with Royvon for our two Labradors on the recommendation of a friend, and we were not disappointed. From the first communication to the pick up and return home, everything wen... Voir plus
Gussie stayed only five days and the updates both notes and photos appeared to show he was happy which was very reassuring.
I started bringing Ari to Royvon five years ago. I won’t consider another kennel. He enjoys himself tremendously doing all the activities. The genuine interest that every trainer has in all the dogs i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.
Coordonnées de contact
Royvon Dog hotel and Training, kt109aw, ESHER, Royaume-Uni
- darren.james@royvon.co.uk
- royvon.co.uk
4,6
Excellent
217 avis
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We have complete trust that Jess is…
We have complete trust that Jess is cared for while we are away! There are walks and activities we can book which helps Jess while she is a way from home.
30 septembre 2025
Réponse de Royvon Dog Training
Thank you so much for sharing this lovely feedback! We’re truly grateful, as every review helps other dog owners decide what’s right for their own dogs. It’s wonderful to hear that you have complete trust in Jess’s care while she’s with us—that trust means everything to our team.
We’re so pleased you find the extra walks and activities helpful in keeping Jess happy and stimulated during her time away from home. Offering those little extras is all about our values of love, commitment, and respect—making sure every dog enjoys their stay in a way that suits them best.
Thank you again for choosing Royvon. We really look forward to welcoming you and Jess back soon, and your feedback helps us continue to do more of what works well for our families.
Maysie…
Great service from start to finish Maysie loves her stays at Royvon and the trainer Romeo is fantastic with her and what he has shown us as made life alot better for us as a family.
28 septembre 2025
Réponse de Royvon Dog Training
Thank you so much for your lovely review! We’re so grateful that you took the time to share your experience — feedback like yours really helps other dog owners make the best choices for their own dogs.
It’s wonderful to hear how much Maysie enjoys her stays with us and that her training with Romeo has made such a positive difference for your family. Romeo will be thrilled to know that his support has had such an impact — he’s truly dedicated to helping each dog and owner build a happier life together.
At Royvon, our whole team works with love, commitment, and respect to bring out the best in every dog, and we’re delighted that Maysie’s progress reflects that. Thank you for choosing Royvon, and we look forward to welcoming you and Maysie back again soon!
Réponse de Royvon Dog Training
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback — it really helps other dog owners decide what’s best for their own dogs.
Hearing that you found our team helpful and informative means a great deal to us. At Royvon, we’re guided by our values of love, commitment, and respect, and we’re always striving to provide clear communication and caring support for both dogs and their families.
Thank you for choosing Royvon — we look forward to welcoming you and your dog back again soon!
My first dog mufasa done really well…
My first dog mufasa done really well there. Now my second dog Simba is loving it there and has learned a lot. Excellent the way the place is running and the training courses. Do thank you
Sindy
22 septembre 2025
Réponse de Royvon Dog Training
Thank you so much, Sindy, for sharing your lovely review! Hearing that both Mufasa and now Simba have done so well with us means the world to our whole team. It’s wonderful to know that our training programmes and the way we run things have made such a positive difference for you and your dogs.
At Royvon, we’re deeply committed to our values of love, commitment, and respect — treating every dog as an individual and helping them thrive in their own way. Feedback like yours helps us keep doing more of what works well so we can continue improving as a family business.
We’re so grateful you’ve chosen Royvon for both Mufasa and Simba, and we can’t wait to welcome you all back again soon!
The team at Royvon Esher are awesome!
The team at Royvon Esher are truly incredible! Our little Frenchie has stayed with them many times and they take such wonderful care of her. I am an extremely anxious pupper Mom and the time they take to check in, send messages, photos and videos to reassure me that Orphy is happy and well makes all the difference to me when I’m away. I can relax, knowing she’s in the best (caring) hands when I’m not with her. We’ve found a home away from home for Orphy and she absolutely loves her Royvon family!
8 septembre 2025
Avis spontané
Réponse de Royvon Dog Training
Thank you so much for this wonderful review! We’re so grateful that you took the time to share your experience, as feedback like yours really helps other dog owners decide what’s best for their own dogs.
It means the world to us to hear how much you trust the Royvon Esher team to care for Orphy. They’ll be absolutely thrilled to know that their updates, messages, photos, and videos bring you peace of mind — that’s exactly why they do it! Supporting dogs and their families with love, commitment, and respect is at the heart of everything we do, and we’re so pleased that Orphy feels at home with her Royvon family.
Thank you again for choosing Royvon and for your kind words. We can’t wait to welcome Orphy back for more cuddles, play, and happy stays soon!
Winnie
Winnie, my minature Dauchund loves staying with Royvon. Nothing else to be said. Thank you
15 septembre 2025
Réponse de Royvon Dog Training
Thank you so much for sharing this lovely review about Winnie’s stays with us! 🐾
It truly means a lot to know that she loves her time at Royvon — that’s exactly what we aim for with every dog who stays with us. Your feedback helps other dog owners feel confident in choosing the right place for their own dogs, and we’re so grateful for that.
At Royvon, everything we do is rooted in love, commitment, and respect for every dog and their family, so hearing that Winnie is happy really warms our hearts. Thank you for choosing us and trusting our team to care for her — we can’t wait to welcome you both back again soon!
A Superior Boarding Experience
Our dogs have returned to us looking great! Very happy and relaxed. This clearly was a great experience for them and we are extremely grateful!
Loved the care and attention given before, during and at pick up. The chance to tailor your package for each individual dog was perfect and allowed us to feel relaxed that they were getting what they needed to be happy and content.
We will happily use Royvon again and recommend to anyone wanting to board their dog.
Massive Thank You to all the Team
15 septembre 2025
Réponse de Royvon Dog Training
Thank you so much for your wonderful review! We’re delighted to hear that your dogs came home looking happy, relaxed, and full of joy after their stay with us. Feedback like yours really helps other dog owners feel confident in making the right choice for their own dogs.
At Royvon, everything we do is guided by our values of love, commitment, and respect, so it means a lot to know that the care, attention, and tailored approach before, during, and at pick-up gave you peace of mind. Our team truly enjoys creating individualised experiences so that each dog feels safe, content, and loved throughout their stay.
Your kind words are hugely appreciated by the whole Royvon family. Thank you for choosing us to look after your dogs — we can’t wait to welcome you all back again in the future!
Reassuring
Despite going totally blind only the week before her visit the team took it all in their stride, sent me regular reassuring reports allowing me to completely relax whilst on holiday. When collected my dog was clearly totally at ease in her temporary home.
9 septembre 2025
Réponse de Royvon Dog Training
Thank you so much for sharing your experience with us. We are truly grateful for your kind words, as they help other dog owners make the best decisions for their beloved companions.
It means a lot to hear that, despite your dog going completely blind so recently, our team were able to provide the love, commitment, and respect she needed to feel safe and comfortable during her stay. Supporting dogs through life changes like this is something we approach with great care, and knowing that our updates gave you peace of mind while you were away is exactly what we strive for.
We are so pleased that she was relaxed and at ease when you collected her, and your feedback reassures us that the bespoke care we provide makes a real difference. Thank you for choosing Royvon—we look forward to welcoming you both back again soon.
Still no communication received
I remain extremely disappointed — not only with the outcome of Bear’s training, but also with how our serious concerns have been handled throughout.
Your response has failed to meaningfully address the core issues we raised: Bear’s severe behavioural regression, the clear gap between what was promised and what was delivered, and the lasting emotional and financial impact this experience has had on us. Most notably, you have still not offered any form of refund or tangible resolution — despite the fact that the programme did not deliver the results we were assured it would. There has been no urgency or concern shown for ensuring we have been properly supported. This lack of follow-up further highlights the poor aftercare and dismissive approach we’ve experienced.
In your public reply, you claimed Bear’s case couldn’t initially be identified because it was booked under my partner’s name. Yet you had no issue matching it to my public review and responding in full. This contradiction is concerning.
When we initially enrolled Bear, after he displayed reactivity towards large dogs on walks. After speaking with your team on the phone, we were reassured that you were the right experts to help us, and that we needed to act quickly before Bear reached 12 months old. We were optimistic that the investment in training would result in noticeable progress.
However, that hope quickly faded. When we collected Bear, we were told he still required a head collar and had made no progress toward walking on a standard lead. While this was unexpected, we accepted it. We were shown how to manage his reactivity using a ball to distract him from his triggers.
However, in the first week of returning home, Bear’s behaviour had significantly worsened from how he had been prior to the training. He became so fearful of men that he attempted to attack two individuals entering our property — a behaviour he had never displayed before training. We raised this with our trainer who could not explain it and speculated it might be territorial. That is not good enough. Something clearly changed during his stay, and we are left to deal with the consequences.
You originally promised Bear would return with “life skills and obedience to go anywhere with us.” That has not happened. In fact, Bear is now more reactive than ever — toward dogs, cats, squirrels, and most worryingly, people. We cannot walk him down the street without lunging, barking, and extreme distress. We now must use a muzzle for public safety — a level of severity that did not exist prior to your programme. This is not the result of owner inconsistency or neglect. We train Bear every single day, and we have implemented every method and tool your team advised.
You state that additional sessions were offered, but never used. This ignores critical context. We attended all sessions made available to us, and during the final session, we were told it could take a year or more of continued training before Bear reached the standard we were originally told he would achieve after the three-week programme. This is a clear contradiction of what we were sold and highlights a serious failure to set realistic expectations from the outset.
We later relocated to an incommutable distance, which made in-person visits impractical. At no point were we clearly informed that remote support was an option — this is only being raised now, in a public reply. No one reached out to explore alternative solutions or keep us engaged in the process after having zero positive results. You also claim follow-ups were made after December 1st. We received none of these. Please provide evidence of this communication. If genuine, accessible support had been offered, we would have taken it.
Referencing Romeo’s 29 five-star reviews is irrelevant to our experience. Our case is not about discrediting a trainer’s character - it’s about the programme failing to deliver on the expectations set and your business refusing to take responsibility when things go wrong. The fact that other clients had positive experiences does not change what we went through, nor does it excuse the handling of this situation since.
We are now thousands of pounds worse off, with a dog who is more reactive and difficult to manage than before. We are seeking additional help elsewhere at further expense — something we never anticipated when we trusted your service.
I am once again requesting a partial refund as a fair and reasonable resolution. This is not only warranted based on the outcome but necessary in the absence of genuine follow-up, support, or resolution. You sold us a solution and did not deliver. Ignoring or deflecting that is unacceptable from a business that claims to be committed to “love, respect, and lasting change.”
Email sent 08/07 & NO REPLY
27 septembre 2024
Avis spontané
Réponse de Royvon Dog Training
Thank you for taking the time to share your ongoing concerns. I’m genuinely sorry that you remain so disappointed with your experience, and I want to assure you that we have never ignored your feedback or dismissed the seriousness of the situation.
In our previous reply to Naomi’s review, I outlined a clear route forward: to re-engage with us so we could continue supporting Bear’s training journey, including remotely if necessary. Unfortunately, since that time, we have received no follow-up contact from either of you — not by phone, email, or any other method.
If you would like to explore support options or discuss this matter directly, you are welcome to contact me personally at darren.james@royvon.co.uk
As Managing Director, I take full responsibility for the standards and outcomes we deliver and remain open to honest communication that helps us do better.
Clarifying the Facts
For the sake of clarity and fairness, I would like to address a few points directly:
Booking & Identification: Your initial review was submitted under Naomi’s name, and Bear’s booking was under yours (Lee Bristow). That is why the case was not immediately matched in our system. Once we made the connection, we responded in full with as much transparency as possible.
Support Offered: Bear's trainer, Romeo, remained in contact with you until early December and offered four additional complimentary sessions (valued at over £500) beyond your included follow-ups — specifically because Bear’s case was complex. Unfortunately, after his messages on December 1st, no further response was received from you.
Behaviour History: During Bear’s stay, he showed no signs of aggression or fear towards humans. He was handled daily by multiple team members without incident. The reported fear of men only emerged after he returned home. Romeo was open in acknowledging Bear’s challenges as a high-drive, working-line German Shepherd — a type that often requires extended, consistent work even beyond intensive programmes.
Owner Involvement: We understand that you have continued to train Bear, and we respect that effort. That said, behaviour modification cases — especially those involving reactivity and fear-based responses — require long-term engagement, flexibility, and ongoing communication between owners and trainers. We did all we could to keep that communication open.
Remote Support: While in-person sessions were no longer practical after your move, we remain available for remote support, and this offer still stands today. We regret if that wasn’t made clear enough earlier — that’s a communication gap on our side we are working to improve.
Refund Requests: You are now requesting a partial refund based on your perception of the outcome. While we appreciate your position, the training you invested in was delivered in full — including time, resources, reporting, and follow-up sessions. We went beyond the agreed programme in an effort to support Bear’s continued development. We do not offer guaranteed outcomes in behavioural cases, as every dog and situation is unique, and much depends on how behaviours are managed over time.
Our Commitment Remains
Lee, I know this isn’t the outcome you hoped for — and we never want a family to feel let down after putting their trust in us. But please understand that we remain open to helping you. We never stop supporting those who stay engaged with us. If you would like to revisit how we can work together to continue Bear’s progress, please do email me directly: darren.james@royvon.co.uk
.
We care deeply about the dogs we work with — especially those with more individual needs — and we remain committed to helping Bear live a calmer, more confident life.
Warm regards,
Darren James
Managing Director
Royvon Dog Training & Hotels
I have a very nervous and reactive…
I have a very nervous and reactive young Doberman dog and they have been so helpful and helping him settle in by introducing him to daycare 1st to get him used to the place before he stays there while we go away they have gone above and beyond to make sure my dog tofu is happy comfortable and safe
6 septembre 2025
Réponse de Royvon Dog Training
Thank you so much for sharing your experience with Tofu’s settling-in journey. Supporting dogs who are sometimes nervous and reactive is especially close to our hearts at Royvon, as we know how limited the specialist skills and knowledge are when it comes to helping dogs with these unique needs. Our teams are committed to providing the bespoke support that each individual dog requires so that they can start to think differently about their environment and feel more at ease.
It means a lot to us to hear that the extra steps we’ve taken to introduce Tofu gradually into daycare have helped him feel comfortable, happy, and safe. Your feedback reinforces our values of love, commitment, and respect, and it truly helps us as a family business to keep focusing on what works best for dogs like Tofu.
We are so grateful you chose Royvon, and we look forward to welcoming you and Tofu again soon, whether for daycare or his next stay.
Royvon Bridgend! 10/10 5***** MOST AMAZING STAFF
I don’t even know where to begin with this review, if I could give more than 5* I would. From start to finish this place was absolutely OUTSTANDING. From first contacting them to picking up my little princess cockapoo they were all amazing.
I have an 18 month Cockapoo called Bella, we had booked a holiday a year prior and booked Bella in with a dog sitter, we knew how anxious Bella was so we took her for a trial with the dog sitter, within 15mins we were told to go and collect her, not because she was nasty but because she was getting so upset and so unsettled that the dog sitter said they couldn’t look after her for a week, we contacted another dog sitter and they did the same again. We had already basically accepted that the holiday would have to be cancelled but as a last minute stab in the dark I contacted Royvon, and that was the best decision I made. I didn’t think they would be able to have Bella at such short notice, but from the first time speaking to Rhiann on the phone I instantly knew before even meeting her that she would be perfect for my little Bella, she went above and beyond and went out of her way to make it happen, moved things around to make sure Bella had a place stay (and also we wanted Bella to have the luxury kennel so she also made that happen as well!). We dropped Bella off the day before we flew to Greece and we were so scared and worried (more than the dog!). We almost didn’t go away because we couldn’t cope leaving her which we know isn’t healthy! And probably the reason she is so anxious and nervous. We told Rhiann and the team that Bella was the most loving dog, no aggression or anything just purely shy and nervous. We booked her for training during her stay as well not only because she needed it but because we wanted to make sure she was occupied and tired at the end of the day. When I say EVERY SINGLE DAY, the team updated us and sent photos and videos, let us know how she was, Rhiann even emailing me at 10pm with a google drive folder with pictures and videos. We felt so at ease that Bella was with these guys wonderful people, they’re pure angels and clearly absolutely love what they do. I am so glad that the other dog sitters fell through because I knew 100% that Bella was being looked after properly with trained people. We went to collect Bella an hour early, as soon as we landed back in England, and we were so happy to see her, and I could tell by the way she was with Rhiann, Kiera and Meg that she loved them, but it was so funny because she was obviously anxious when we weren’t there but as soon as we were there to collect her she was licking them, tail wagging and so happy. I also loved how Rhiann cared so much about Bella and her being nervous that she allowed Bella in the office with her during the day so she wasn’t alone.
Since getting home, there is a huge improvement with Bella and other people, she now allows people to stroke her instead of backing away. She’s better on her lead and we will DEFINITELY be booking in for more training and there is nowhere else I would want Bella to stay whilst we are not around.
Thank you Thank you! Bridgend Royvon, most amazing, genuine, kind loving people. Lots of love, Olivia & Bella xx
19 août 2025
Avis spontané
Réponse de Royvon Dog Training
Thank you so much, Olivia, for taking the time to share such a heartfelt and detailed review about Bella’s stay with us at Royvon Bridgend. Stories like yours mean the world to us and really help other dog owners make decisions about what’s right for their own dogs.
Supporting dogs who are sometimes anxious, like Bella, is especially special to us at Royvon. We know how limited the skills and knowledge can be when it comes to helping nervous dogs, and our whole team is committed to providing the bespoke support they need so they can start to think differently about their environment. It’s wonderful to hear that Bella not only felt safe and loved during her stay, but that you’re already seeing such positive changes at home too.
Your kind words about Rhiann, Kiera, and Meg mean so much. They will be overjoyed to know that their love, commitment, and respect for Bella made such a difference to you both. Rhiann in particular will be touched to know how much her dedication and personal care helped put your mind at ease. Allowing Bella to spend time in the office was a thoughtful way to make her feel comfortable, and it’s fantastic to hear how well she bonded with the whole team.
We are truly grateful that you chose Royvon, especially at such an important and emotional time, and we’re delighted we could give you the confidence to go away and enjoy your holiday knowing Bella was safe and cared for. We’ll keep doing more of what works well, just as your feedback highlights, so we can continue improving as a family business.
We can’t wait to welcome you and Bella back for more training and future stays. Sending love back from all of us at Royvon Bridgend!
Great communication and updates during…
Great communication and updates during the stay. Richard is an experienced and professional dog handler with working line dogs and an asset to Royvon Merthyr.
I recommend to anyone looking for good quality interactions and care.
9 août 2025
Réponse de Royvon Dog Training
Thank you so much for sharing your lovely review! We’re truly grateful, as feedback like yours helps other dog owners make the right decision for their own dogs.
It means a lot to hear your kind words about Richard. He is indeed highly experienced and dedicated, and your recognition of his professionalism and care will mean so much to him personally. At Royvon, our values of love, commitment, and respect guide everything we do, and Richard embodies these qualities in his work every day.
We really appreciate you choosing Royvon Merthyr, and we look forward to welcoming you and your dog again in the future. Your feedback helps us continue doing more of what works well, so thank you for supporting us as a family business.
Our dog came back calm and trained
Very good, we are pleased. Our dog was reckless, disobedient and refused any commands.
He is now calm, follows orders, and he is a joy to be with.
Will definitely recommend Royvon Dog Training
5 août 2025
Excellent boarders for a reactive dog.
My dog Jesse is reactive to strangers. I booked her in for reactive boarding and the trainer spent time with her understanding her triggers and creating a non reactive relationship and environment. I had daily photos and an enrichment report. Great service would definitely recommend.
6 août 2025
Peace of mind
Daily reports and photographs of our Merky gave us great peace of mind while we were away.
3 août 2025
Dog hotel
I felt very guilty leaving our much-loved dog in kennels for a week, but the team at Royvon in Bridgend were great. They were lovely to deal with - kind and caring - and sent photos every day which was really reassuring. I like that the dogs are taken out in groups (if that suits their temperament) to run off some energy, although it’s clear from the photos and reports that our dog spent most of her time cuddling up to the staff instead! Altogether I was very happy with the experience and we will definitely use them again.
3 août 2025
Romeo the fox red Labrador …
Romeo was in my opinion looked after very well whilst I was away during a very hot weather period. I was worried about him but I was reassured by the regular updates and photos of him. He came out of ROYVON looking very pleased with himself and looking really well.
23 juillet 2025
Iyla's Stay
Iyla settled in straight away. We watched her run around the exercise area and enjoy herself, before we left.
On collection Iyla was happy and had obviously been well cared for. We would be happy to bring Iyla back.
27 juillet 2025
We have struggled to find overnight…
We have struggled to find overnight care for our 14 year old JR as she doesn’t interact well with other dogs or humans and a number of other places didn’t work out for her.
We knew she liked her stay at Bridgend when she licked R goodbye as we left. Other than the vet have never seen Meg allow another human to stroke her in this way. Finally after many years we will be able to book a holiday!
27 juillet 2025
The whole process from booking to drop…
The whole process from booking to drop off to pick up is all very simple and we know our dog is in the best hands.
25 juillet 2025
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