Best available price for lifetime cover with the top annual limit compared to other providers. Also included in the cover is access to Vets if needed which is great. I also like the idea that by p... Voir plus
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Lisez les avis des autres
I’d give 5 stars if everything from RSPCA automatically hadn’t gone into a spam folder, even though the addresses are not set as spam. It has taken me a while to find the missing policy documents
Easy form to fill in, switched from another provider, this was a fairer price, like the idea helps rspca with funding. Cant give 5 stars just because I haven't had to claim (hopefully wont need to but... Voir plus
Very easy to set up,although still waiting to hear if my dog being blind in one,from birth,is considered a pre existing condion.Very good price too
À propos de l'entreprise
Écrit par l'entreprise
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Coordonnées de contact
Parkside, Chart Way, RH12 1GY, Horsham, Royaume-Uni
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4,5
Excellent
242 avis
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A répondu à 73 % de ses avis négatifs
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It was easy to get insurance sorted
It was easy to get insurance sorted. The information given was easy to follow and helpful.getting emails to confirm I had. Completed everything.
31 décembre 2025
Réponse de RSPCA Pet Insurance (UK)
Hi Maureen, thank you for taking the time to leave a review, we're glad to hear you had a great experience with RSPCA Pet Insurance!
All the best, Kate from the RSPCA Pet Insurance Team
Very easy to follow form to fill in
Very easy to follow form to fill in , reasonable priced
31 décembre 2025
Réponse de RSPCA Pet Insurance (UK)
Hi Janice, thank you for taking the time to leave a review, we're glad to hear you found the form easy and are happy with the price of RSPCA Pet Insurance!
Kate from the RSPCA Pet Insurance Team
A really good experience all round
I have great respect for RSPCA anyway, but I found the insurance website very easy to use, and communication back to me was very good. The premium quoted was very competitive
31 décembre 2025
Réponse de RSPCA Pet Insurance (UK)
Hi Michael, thank you for taking the time to leave a review, we really appreciate your support and kind words. We're glad to hear you are happy with RSPCA Pet Insurance!
Kate from the RSPCA Pet Insurance Team
Great service
Had insurance for couple of months,and called help line recently,spoke to nurse first then vet called me back,both took time and at no point did l feel that l was being rushed,excellent service which would have cost around £50 consultation fee at my usual vets,really happy l took out insurance
30 décembre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Thank you, Phil for the lovely feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your furry friend was under the weather. We hope they're feeling a lot better now!
Take care,
Kate from the RSPCA Pet Insurance Team
Easy to do online and good value
11 décembre 2025
Réponse de RSPCA Pet Insurance (UK)
Hi Deborah, thanks so much for leaving a review. We really appreciate your feedback and we're glad you found our insurance to be good value!
Easy and clear
10 décembre 2025
Réponse de RSPCA Pet Insurance (UK)
Hi Pauline, thanks so much for leaving a review. We really appreciate your feedback!
Réponse de RSPCA Pet Insurance (UK)
Hi Jacqueline, thanks so much for leaving a review! We're glad you experienced great service from us.
There was no quibbling when I put in my…
There was no quibbling when I put in my claim even though it was for the full amount on my insurance. The vet submitted the required forms and I received prompt payment.
15 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi SJ, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
I made my first ever claim on Pet…
I made my first ever claim on Pet Insurance of any kind with this company. It was a seamless easy process with my Vets forwarding all details after I had filled in the required data on the form before handing it to the Vets.
I subsequently received my reimbursement within the next week with no hiccups or problems etc.
Thank you very much RSPCA Pet Insurance for your professionalism and extremely competent manner in dealing with my claim.
14 novembre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
We're so happy to hear you got great service from us, Steve! Thank you for taking the time to share your thoughts; we hope your pet is feeling better.
Take care! Kate from the RSPCA Pet Insurance Team
Labrador injury = no-fuss claim!
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. No hassle for us at all, which left me astonished and grateful and with more time to take care of my dog wearing his cone of shame for 2 weeks! We'll see if it affects the premiums when it comes time to renew next year but as a first-time claimant I could not have been more impressed.
5 novembre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Thank you for the lovely feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your lab was under the weather. We hope he's feeling a lot better now!
Take care!
Kate from the RSPCA Pet Insurance Team
Time to leave
Up until today, I had been a customer of RSPCA pet insurance for 2 years - but I have now cancelled my policy.
Their service is dreadful and the pet portal does not work reliably.
27 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Michael, we’re sorry to hear you had issues with our systems, we understand that this experience led to you cancelling your policy. If you did want to discuss this further please get in touch with our Customer Service Team on: 0344 543 1008 or via email at contact@email.insurance.rspca.org.uk and they will be able to help. The team are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Tricked into a useless policy
Took my money and then put a load of exclusions into the policy after the start date, despite me contacting them beforehand to ensure they had everything they needed. I was aware some treatment from the previous year might affect it so wanted a heads up in advance. Too late to go back to old insurer sadly so I'm stuck with a policy that covers literally nothing.
23 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Suzanne, thanks for your feedback! Most of our claims get approved and paid out, but unfortunately, we don't cover pre-existing conditions right now. We understand how important that is and are looking into ways we can offer it in the future. We're one of the few insurers that do upfront medical underwriting, so we want to be clear with our customers about what's in their policy. Thank you for taking the time to reach out, and we're sorry if you felt let down. We are always looking for areas where we can improve, so if you want to chat more about this, feel free to reach out to our complaints team on 0344 543 1008 or via email at complaints@email.insurance.rspca.org.uk.
All the best, Kate from the RSPCA Pet Insurance Team
Very professional, kind staff. Paid out with no problems.
They were extremely helpful and made the whole claiming very quick and fairly easy once I found my way around the app. They emailed and told me exactly what I needed to do.
The claim was agreed within a very short time. Money was paid quickly as well. Such kind and compassionate and professional staff when speaking to me on the phone.
1 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi there, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
Super simple claims procedure
I have 14 month spaniel cross. Premiums are affordable at the moment. Dog was very poorly resulting in many tests to rule out blockages. The vet was on hand to help with the portal if I needed it but it was very simple to use. The payments were made quickly and tracking progress is super easy. This is important when you use a small vet practice. At the moment I would recommend RSPCA but I am only in my first year. I just hope this illness does not result in a high premium next year.
25 septembre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Thank you Elizabeth for the great feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your furry friend was under the weather. We hope they're feeling a lot better now!
Take care,
Kate from the RSPCA Pet Insurance Team
Cheaper by £30 a month than pet plan
13 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Thanks for picking us for your pet insurance! We're excited to have you and your pet join the RSPCA Pet Insurance family.
To be honest
To be honest, I’m very disappointed. I’ve insured two cats and have been paying for the insurance for over two and a half years. Recently, one of my cats became ill, and we went to the vet. The claims team has obviously not been following up, they haven’t responded for the past month and the customer service team has ignored my emails regarding the claim. It’s impossible to reach them by phone; for example, today I spent 50 minutes on the line with no answer. I’m now seriously considering opening a dispute with my bank to recover the last few payments, as this situation is ridiculous and the insurance gets more expensive every year. If you can, go elsewhere.
15 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Michal, thanks for reaching out and sharing your thoughts with us! We totally understand why you’re frustrated with the issues you've been having with your claim, and we’re sorry to hear you’re not happy with our service. If you haven't already, please reach out on: 0344 543 1008 or via email at complaints@email.insurance.rspca.org.uk for further support.
All the best, Kate from the RSPCA Pet Insurance Team
Réponse de RSPCA Pet Insurance (UK)
Thank you for leaving a review, Allen! We're glad you had a good experience.
My Springer Spaniel was diagnosed with…
My Springer Spaniel was diagnosed with IMHA, extremely low white blood cells (severe Anemia ) and had blood transfusions along with several blood tests etc. I duly went to complete the claim form for this ongoing condition and noticrd I had his age wrong, excactly a year out a genuine miske as his birthday is the 27th December. The insuance company have been great and have paid out on the 1st very large invoice within a few days. The condition is as I say ongoing but the RSPCA insurance has been absolutely great up until now.
15 septembre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Terry! Thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your Springer in the RSPCA Pet Insurance family! We wish you both all the best and your pup a speedy recovery.
Kate from the RSPCA Pet Insurance Team
No response to emails or calls
No response to emails and now 2 hours trying to speak to someone....still no luck
1 octobre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Matt, we're really sorry to hear you're having some trouble. After checking things out, it looks like your policy might be linked to a former Covea Pet Insurance Policy. Even though your policy used to be with RSPCA, our team have been in touch on 2nd September to confirm it’s now managed by Covea. We suggest getting in touch with them directly to sort things out; you can find their contact info in your policy documents.
Just to make you aware, starting 1st Sep 2023, RSPCA launched a new pet insurance plan, and all the new policies are now handled by Pinnacle Insurance plc.
All the best, Kate from the RSPCA Pet Insurance Team.
JUST WAIT FOR YOUR RENEWAL
So took out insurance 11 months ago for our 2 year old Border Collie. Renewal just came through and gone up by a staggering 55%. I called them and was told that this was correct and it could go up by much more than this (consider yourself lucky)! Apparently due to people claiming (not me or my Border Collie as no claim made) Vets fees (again a shock to a pet insurer I'm sure however out local vet had a modest 5% increase not 55%) and the risk of insuring some breeds and the dogs age greatly effects costs. When I said I could get the cover for half elsewhere the lady told me "thats how insurance works" They would probably quote me half as much as a new customer. Can't comment on their claim procedure as never claimed but this is frankly a disgrace. By the way - look out for the standard and meaningless response by
17 septembre 2025
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Thanks for your feedback! We understand that you’re unhappy with the new price of your insurance, and we get how frustrating that can be. We try our best to keep our prices competitive, and we're sorry if this new price makes you think about seeking insurance options elsewhere. We are always looking for areas where we can improve, so if you want to chat more about this, feel free to reach out to our complaints team on 0344 543 1008 or via email at complaints@email.insurance.rspca.org.uk.
All the best, from the RSPCA Pet Insurance Team
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