Really easy to do, plans are at a reasonable price. Only thing I would say is if you want your policy papers to be sent to you look out for that box to tick because missed it and now can’t seem to be... Voir plus
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Lisez les avis des autres
I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... Voir plus
L'entreprise a répondu
Horrendous costumer service. Call centre is basically useless - long waits , rude handlers … and the website has very little functionality so you end up having to call the bloody call centre anyway. A... Voir plus
The level of cover provided was such a good price! It was very simple to navigate the website and easy to understand the documentation provided. I'm very happy to have chosen the RSPCA as my pet insur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Coordonnées de contact
Parkside, Chart Way, RH12 1GY, Horsham, Royaume-Uni
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4,5
Excellent
288 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de RSPCA Pet Insurance (UK)
Hi Janet , thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Kate from the RSPCA Pet Insurance Team
Easy to do and hopefully a great…
Easy to do and hopefully a great insurance for my Bunnies
13 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Pat, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Really cannot thank the RSPCA Insurance…
Really cannot thank the RSPCA Insurance enough for their quick payout after our Great Dane puppy needed emergency spinal surgery. There was no quibbling about the costs from the vets and they dealt with our vets directly taking away anymore stress from us. They simply are an amazing company to have your pets insured with
20 mai 2026
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Tracie, thank you so much for your kind words and for leaving a review. I hope your Great Dane puppy is making a good recovery. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Very easy site to navigate
Very easy site to navigate. Good selection of plans to suit all budgets and animals. Reasonable price compared to equivalent plans by other insurers.
20 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Very good and polite on the phone.
Very good and polite on the phone.
When using online form to take a policy out, very easy to use.
Communication is very good either portal.
Many thanks
19 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Nicholas, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
A Quick Response....
My little dog had to have unexpected multiple teeth extracted following a routine scale and polish procedure, which is distressing enough for both pet and owner.
The veterinary costs practically doubled as a result, and then the worry of finance became a big problem.
I swiftly made a claim on line. Instantly my situation was acknowledged and within 5 working days I received payment in full, less my Policy excess charge.
Thank you RSPCA Pet Insurance!!
27 avril 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Elle,, thank you so much for your kind words and for leaving a review. I hope your little dog is making a swift recovery. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Réponse de RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
I renewed the RSPCA pet insurance…
I renewed the RSPCA pet insurance because we had a good response from them with our previous dog who developed a brain tumour and had to be put to sleep. The insurance company dealt with the final claim as per the terms of the insurance and settled accordingly, not something you can take for granted these days.
11 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Colin, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Rspca insurance
Took ages to process. Poor communication and was very poor system to upload support documents needed.
19 février 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Kate, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Andy from the RSPCA Pet Insurance Team
Recommend
Streight forward application. With easy form. Very reasonable price. Pleased with purchase so far
1 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Réponse de RSPCA Pet Insurance (UK)
Hi Lesley, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
My pup was lame
My pup was lame, he went for x-rays to find out what was causing it. The vet claimed directly and RSPCA paid immediately, no quibble at all. So simple and reassuring to know he's covered with them .
1 mai 2026
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Richard, thank you so much for your kind words and for leaving a review. I hope your Puppy is ok. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Yep brilliant had a simple question and…
Yep brilliant had a simple question and answer form to fill out took five minutes
5 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Sharon, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
New insurance for Marley
Excellent service, quick and easy, really good plan and benefits and great cost, would recommend.
4 mai 2026
Réponse de RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Just had a claim and used my entire…
Just had a claim and used my entire allowance in one go. Got paid quickly and I’m very impressed.
20 avril 2026
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Worth it
It was so easy to do. I'm really grateful that it was all plain speaking and not long drawn out difficult questions.
Thank you R.S.P.C.A.
21 avril 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Suzan, Thank you for your kind words and for choosing the RSPCA Pet Insurance.
Total care and understanding
Our 12 month old Lab took ill over the Easter Break which resulted in us having to take him to a veterinary hospital on bank holiday money on our way home from a Norfolk break. He was hospitalised and operated on that evening. I contacted the RSPCA pet insurance the next day and they were excellent. So easy to talk to and made everything simple to understand which was greatly appreciated ,especially when you are worried about your pet. The claim was approved and paid very quickly as was the two follow up appointments to check his operation site with our own vet. This is the first time i have had to claim on a pet insurance policy and i have nothing but praise for RSPCA pet insurance
6 avril 2026
Avis spontané
Réponse de RSPCA Pet Insurance (UK)
Hi Mr Vickers. Thank you so much for sharing your story. We are incredibly relieved to hear that your young Lab is on the mend after such a frightening ordeal during your holiday!
It’s never easy when a pet falls ill, so we’re glad we could provide some peace of mind by making the claims process simple and fast. We’ll be sure to pass your kind words along to our team.
Wishing your brave boy a very speedy and full recovery!
Claim settled quickly
29 décembre 2025
Réponse de RSPCA Pet Insurance (UK)
Hi Lynne, thank you so much for your kind words and for leaving a review.
Andy from the RSPCA Pet Insurance Team
There was no fuss excellent service
There was no fuss excellent service, they contacted my vet payment in my bank super fast, thank you RSPCA
2 janvier 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Elizabeth, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Straightforward and efficient plus…
Straightforward and efficient plus competitively priced
3 avril 2026
Réponse de RSPCA Pet Insurance (UK)
Hi Linda, thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
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