Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus
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Lisez les avis des autres
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Voir plus
L'entreprise a répondu
NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Coordonnées de contact
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Royaume-Uni
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excellent
2 k avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt delivery and measurements are…
Prompt delivery and measurements are exactly as advertised. Solid build. Very pleased.
25 novembre 2025
Réponse : Ruby UK
Hi Dan,
Thank you so much for your great review — we’re so pleased to hear this! If you need anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great service great products
I made a mistake when ordering on line with my sizes , I realised next day and rang them , they altered for me no problem , they were happy to help , the gates arrived on time and were very good quality , I’m very happy all round
24 novembre 2025
Réponse : Ruby UK
Hi Steve,
Thank you for your great 5★ review — we’re really glad we could help get this sorted for you! If you need anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Excellent fence panels with great…
Excellent fence panels with great customer service and a quick delivery!!
Would definitely recommend Ruby UK 😊
19 novembre 2025
Réponse : Ruby UK
Hi Chris,
Thank you so much for your fantastic review — we’re really pleased to hear you’re happy with everything! If you need anything else, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Can’t fault the quality of my new…
Can’t fault the quality of my new garden gate or Ruby’s customer service. Only company that provided the size gate I needed at a sensible price - would recommend them.
20 novembre 2025
Réponse : Ruby UK
Hi Andrew,
Thank you for your fantastic review — we’re so pleased to hear this feedback! If we can help with anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Excellent service
Excellent service. Great products at a great price. I have used Ruby in the past and will not hesitate to use them again in the future.
17 novembre 2025
Réponse : Ruby UK
Hi Andrew,
Thank you for your great feedback — we’re so glad you came back to us! If you need anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Love these gates
Love these gates. So well made. Will look really good once we’ve finished putting them up. A very competitive price too. Communication was good. Very pleased 😌
13 novembre 2025
Réponse : Ruby UK
Hi Sarah,
Thank you so much for your great 5⭐ review! We are so pleased to hear you are happy with your gates. Please do send over some photos — we love to see them!
We are really grateful for your wonderful feedback. If you need anything else, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi there,
Thanks so much for your great review! We are so pleased to hear this was a 5⭐ experience for you! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi Ewa,
Thank you so much for your great review! We are so pleased that you are happy with your picket panels. It means a lot to us that you took the time to share this! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
the company is professional
the company is professional, helpful and supportive. The product is good. There was a problem with a supplier so there was a delay but i was kept informed and the team were v apologetic.
11 novembre 2025
Réponse : Ruby UK
Hi there,
Thank you for your kind feedback — we always strive for excellent customer service, so I’m really pleased we were able to get this resolved for you, though I am very sorry for the delay to your order.
Thank you again for your great review, and if there’s anything you need in the future, please don’t hesitate to let us know! 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hello Lucy,
Thanks so much for your great 5⭐ review, this feedback really means a lot to us! If there’s anything else we can do to help, please do let us know 😊
Kind Regards
Kate
Ruby UK
Good UK materials and supply…what’s not to like
Good priced 4x2” British red cedar, even allowing for delivery costs.
Quickly processed 9 Nov order and delivered on 20 Nov.
20 novembre 2025
Réponse : Ruby UK
Hi Dave,
Thanks so much for your fantastic review — this feedback means a lot to us here at Ruby UK! Thank you for taking the time to share your experience. If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
I am absolutely pleased with the…
I am absolutely pleased with the service.
It is true that some suppliers take a bit longer with the delivery but the products are good quality worth waiting for.
There was a mishap with the product on suppliers side but Ruby’s customer service managed to sort the problem very efficiently and offered some refund as well.
Everything got sorted with ease and in pleasant manner.
I do recommend this business to anyone who is looking to do business with stable company with great customer service.
29 septembre 2025
Réponse : Ruby UK
Hi Martin,
Thank you for taking the time to leave us feedback. I know we’ve spoken since and managed to get everything resolved, but I’m very sorry for the delay in getting back to you.
If there is anything else we can do to make things right or improve your experience further, please don’t hesitate to let us know.
Once again, I’m really glad we were able to speak properly and get this sorted for you! 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hello David,
Thank you for taking the time to leave such a great review. We’re delighted to hear that everything met your expectations and arrived just when you needed it. It’s wonderful to know you’re pleased with your purchase. If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Kindest regards,
Alexandra
Ruby UK
Customer service can only be judged…
Customer service can only be judged when something goes wrong
I ordered a wrong item.
I had a problem at first with Sales not passing on my order details but once I spoke to lovely lady in customer service it was all sorted out and the wrong items collected.
I would recommend using Ruby Group
12 novembre 2025
Réponse : Ruby UK
Hi Gary,
Thank you for taking the time to leave us feedback. I know we’ve spoken since and managed to get everything resolved, but I’m very sorry for the delay in getting back to you.
If there is anything else we can do to make things right or improve your experience further, please don’t hesitate to let us know.
Once again, I’m really glad we were able to speak properly and get this sorted for you! 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi Peter,
Thank you for taking the time to leave us a 5⭐ review — we’re really glad to hear your delivery went well! If there’s anything else you need, please don’t hesitate to let us know! 😊
Kind Regards
Kate
Ruby UK
Proper Job!
Kept me informed through emails throughout the purchase. Delivery was prompt, and driver very respectful and cheerful. Nice experience, proper job.l
5 novembre 2025
Just everything you would expect
Quick delivery. Good quality and just what I ordered.
5 novembre 2025
Excellent all round
Excellent product, price, delivery and communication. Everything you want as a customer. Highly recommend.
4 novembre 2025
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