Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mani was really super professional and she helped me throughout the day with all she can do. I was really satisfied with the service
L'entreprise a répondu
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund. Then with a broken... Voir plus
L'entreprise a répondu
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outle... Voir plus
L'entreprise a répondu
4,1
Bien
329 avis
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Runner's Sports
Thank you Henriette , we are glad both the product and price pleases you . We look forward to serving you again soon. Appreciate your feedback .
I recently returned a pair of shoes…Feedback Regarding Refund & Return Policy Transparency
I recently returned a pair of shoes from my order (204 AED). I appreciate that your return process through WhatsApp is convenient and straightforward. However, I noticed a deduction of 30 AED from my refund, which seems high compared to typical return shipping charges in the UAE.
If this is a standard return shipping fee, it would be helpful to mention it more clearly in your return policy or at checkout so customers know in advance.
24 septembre 2025
Réponse : Runner's Sports
Dear Fadi thank you for highlighting how smooth the WhatsApp return process felt — we’re glad to hear that!
Regarding the refund:
• Orders of 200 AED and above qualify for free shipping at checkout.
• For returns and exchanges, a 15 AED return shipping fee applies, which is clearly mentioned on our website under the Return & Exchange Policy.
We understand how important transparency is . Your input helps us improve — thank you again!
.
Réponse : Runner's Sports
Hi Alessandra,
First and foremost, sincere apologies for the inconvenience caused. The order status was updated on the 4th, and once we receive confirmation from our customers, it typically takes 1–2 business days to process refunds.
We truly appreciate your patience and understanding, and we're committed to ensuring a smooth resolution.
Refund is done.
Thank you again for bringing this to our attention.
Bad respond
26 août 2025
Réponse : Runner's Sports
Hello Mohammed
Thank you again for your order, and sincere apologies for the unexpected delay. A miscommunication was identified and promptly resolved. As shared with you yesterday, your order is now in transit.
Sharing track link to keep a tab on delivery
https://track-parcel.quiqup.com/23187175
Regards
Runner's
Horrible customer service
Horrible customer service, taking days to respond and tackle an issue they caused by first cancelling my order, when I made another one they delivered a damaged product.
26 août 2025
The item I purchased went out of stock…
The item I purchased went out of stock and I was never notified until I followed up days later!!
25 août 2025
Réponse : Runner's Sports
Hello Amitha , we truly understand the frustration regarding the delay in communication about your order.
While our system is designed to reflect real-time stock updates, there are rare instances—due to technical errors or sync delays—where the availability status may not update accurately. Unfortunately, this seems to have affected your order, and we sincerely regret the inconvenience caused.
Please rest assured that we’re actively reviewing this incident to prevent similar occurrences in the future. Your experience matters deeply to us, and we’re committed to improving our processes to ensure better transparency and timeliness.
Product: Great, Customer Service: Meh
the product was great but the customer service was a little bit slow. I visited the shop in mirdif and the staff seemed like she didnt know much about the products since I was asking her for a recommendation. Their online customer service was also a bit slow in responding to my queries. Overall, they could improve their customer service but loved my new shoes.
25 août 2025
Réponse : Runner's Sports
Hi Kate Thank you so much for your kind words and honest feedback! We're thrilled to hear you love your new shoes 👟—your experience means a lot to us 👟—your experience means a lot to us We're committed to doing better and hope to give you a smoother experience next time.
I love the ON brand
I love the ON brand, their new designs looks so good. This shop offers good discounts as well. Thanks for the quick delivery!
25 juillet 2025
Réponse : Runner's Sports
Absolutely love hearing that, Lain! Enjoy your new gear, and we hope it keeps you moving in style! 💨👟
I purchased an on cloud shoes online…
I purchased an on cloud shoes online and successfully paid, I’m waiting for it to delivered but after 4days from the date of purchase it was cancelled as it mentioned in the email that it was sold out and said that I didn’t respond wherein they never contacted me at all about cancellation. When I checked your website it was not sold out but they increased the price
26 juillet 2025
The worst online experience ever
The worst online experience ever
After 4 days .. no delivery
I called customer service they revealed the purchased shoes is not available
It’s a joke .
25 juillet 2025
Ease of use of the app
Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent them an email so if thats the case and they gave me the wide version because I gave them an email than im really thankful for that. But yes they should add the wide and narrow options while choosing the shoes not just the size. Aside from that it was very easy to use the website and everything is easy ti navigate. I am really happy with my purchase.
24 juillet 2025
Avis spontané
If they had not charged me Dhs 15 for…
If they had not charged me Dhs 15 for the return, I would say everything was smooth and perfect.
Especially the fact that the gentleman who delivered my new item was the same who collected the returned item from me. Had this been on any other day or time then Dhs 15 fee would be justified.
But it was not a big amount anyway.
Thus was my honest response regarding my experience.
19 juillet 2025
Avis spontané
Réponse : Runner's Sports
Thank you so much for sharing your honest experience—it means a lot to us.Regarding the Dhs 15 return fee, we understand your concern. The delivery assignment to specific areas, including whether the same courier handles both drop-off and pickup, is actually determined by our courier partner’s logistics team. While we do our best to streamline the process, some aspects—like routing and scheduling—are managed externally.
We truly appreciate your understanding, and we're grateful that you took the time to share both the positives and the constructive feedback. If there’s anything else you'd like to share or suggest, we’re all ears.
Regards Runner's
I appreciate your support
I appreciate your support
Thanks for your service
14 juillet 2025
Avis spontané
Réponse : Runner's Sports
Mohammed - Thank you so much for your kind words and support! We truly appreciate your feedback and are grateful for the opportunity to serve you. Looking forward to welcoming you again soon!"
They assist very well and attended
They assist very well and attended. I just give 4 star only because they did not update me that my order is not available.but the time i call the costumer service he assist me verywell.
9 juillet 2025
Avis spontané
Two thinks need to improve
We can't use tabby.. and most of the time the app can not complete the payment i have to go to the web and start all over again
26 juin 2025
Réponse : Runner's Sports
Thank you so much for your kind feedback! We're delighted to hear your order arrived quickly and was packed to your satisfaction. We look forward to serving you again soon!
Great service with great quality 💯
Great service with great quality 💯
And great customer service 🤍
27 juin 2025
Avis spontané
Réponse : Runner's Sports
Thanks Mahmoud , glad to assist and appreciate your supportive words to do better . Runner's
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.