RXO Avis 1 197

The delivery guys were courteous and helped us check the cabinet to make sure it wasn't damaged like the first one.

Delivery was carefully carried out. Both the driver and assistant were friendly, professional, and easy to converse with.

One of their carriers have been riding around with my package for two days 🤦🏽‍♂️

Driver was great. Very friendly and professional.

Was supposed to have an in home delivery with a call 30 minutes before arrival and never received a call and got a notification that the items were delivered. They left everything outside of my garage. I called and they said they would get someone to come out and call back. Over an hour later and still no call and a thunderstorm rolled through so i had to struggle to get it in myself

Professional , friendly service. Got the job done perfectly and quickly. Was kept informed of deleviy from start to finish. Was a great experiance from my view.

Guys were great!!!! On time, and very nice!!!!

The team was professional however one piece was dropped off the truck.
Just a little careless with my merchandise.
This did cause damage to my piece.

My experience with this company has been horrendous. They lack customer service. They do not return phone calls.

Mattress delivery- first attempt- they did not show up and the delivery driver lied and said they did.

Mattress delivery- second attempt- they brought a mattress with a very large black stain on it. I could not accept it like that.

I had kitchen cabinets delivered to my home. I was instructed by the company doing the install that the cabinets were to be placed in the room in which the cabinets were going to be installed so they could acclimate to the new environment prior to install. When the delivery truck arrived at my home, I was told the boxes were too big to fit through my front door. I informed the delivery service that I had french doors on my patio that they would fit through fine, and the kitchen was empty so everything would fit. They said no and left the cabinets in my garage. I called your customer service and they said there wasn't anything they could do. I am to contact the cabinet provider and have the cabinets picked up and re-delivered. Why is this so difficult to get them in my house. Please excuse me while I go and move the cabinets myself so that they do not warp from the moisture outside.

They delivered an LG dishwasher yesterday. They were supposed to install it, which they, apparently, attempted to do. But they left and the connection began to leak. The installation team never attempted to run the dishwasher before they left, which they did in a hurry for some reason. Now RXO tells me that they can't get anyone to come out to correct the improper installation for several days. Meanwhile, the connection continues to leak all over.

Great experience, turnaround time was just over four weeks. Delivery was on time and very prompt and very professional. Thank you so much. Can’t wait to install the cabinets.

***update - They replied with a canned answer, and didn't offer a single outcome change. Fully charged, with only a small fraction of the work.
They are ready to take your money, but not ready to do the work, or help in any reasonable way when there is an issue.
I will be bringing this instance to the BBB***

Didn’t do what they were paid to do. Nearly ruined a $4200 mattress.

Said they couldn’t lift up the stairs. After finally giving up trying to reach them for the subsequent 5 days, finally got it up the stairs. It took 10 minutes with two people.

Customer service was non existent. They didn’t do what they were paid to do. They basically took our money and didn’t put ANY effort into doing what they were paid to do.

I’ll be looking for a refund. For now, this accurate poor review will have to suffice.

Lazy. Just lazy and disappointing

Very polite, respectful and helpful!! Would recommend to any other.

We appreciate the communication between Home Depot and Kraftmaid and us. The texts were very helpful especially the day of delivery.
The delivery driver was friendly, helpful and very nice.
Our deliverd cabnits are beautiful and arrived all in good shape.

My mattress delivery was previously schedule for today. Early this morning I received a text from this company saying that my delivery was confirmed and it would be delivered within a two hour timeframe this morning. I then went about proceeding to get everything ready for this mattress delivery. Exactly one hour after the confirmation text, I received another text from the company saying that the delivery had been attempted but was going to be rescheduled. I immediately called customer service. I was told that the mattress would not fit on the truck and had to be rescheduled. She told me it would be delivered tomorrow. By the end of the conversation, she told me that the mattress delivery would have to actually be rescheduled, which was a 24 to 48 hour process just for rescheduling. The actual delivery date would have to be at an even later date. I have already been waiting three weeks for this mattress delivery. I have made all the necessary arrangements for the delivery to come today. Now I have to go through this entire process again and wait for some yet to be scheduled future delivery date. I guess my biggest complaint here is why send out an early morning confirmation text for the delivery when in fact the delivery has not been 100% confirmed?? This entire process needs to be reviewed. I am now forced to wait yet even more days/weeks? for the delivery, go through all the preparations, and miss time from work again. Clearly this is not good service.

Follow up: Delivery was rescheduled for two days later. Text notifications on that day were timely and delivery went perfectly. Delivery guys were prompt, friendly, and professional.

Very professional delivery! Quick and right on time. Thanks

The communication was perfect. Accurate. The men were polite.

Your employees were professional, respectful,knowledgeable and careful with the products. Thank you for their service!!