Sage Homes Avis 

My experience with Sage Homes has been deeply frustrating. Since moving into my shared ownership property (built by David Wilson Homes), I've encountered persistent unresolved defects including significant draughts from poorly fitted doors and windows, recurring mould beneath inadequately repaired bathroom flooring, and structural cracks appearing on the driveway.

Communication has been consistently poor, especially regarding my End of Defect inspection, which they repeatedly failed to reschedule despite proactive follow-up calls. Additionally, my Subject Access Request (submitted on 21 December 2024) is now overdue by 56 days beyond the statutory timeframe. Sage Homes has offered £75 compensation for these delays, which I haven't yet accepted as it feels insufficient given the ongoing issues and their lack of meaningful action.

I strongly advise caution when dealing with Sage Homes due to their ineffective handling of customer concerns and ongoing compliance issues.

This doesn't even cover the repeated issues I had during the process of purchasing my property in the first place, with the person managing my account failing to tell me they were going on annual leave for 3 weeks, and provided no cover.

Furthermore they also offered me £75 for the ~2 month delay in getting back to me on their enquiries email address, of which I chased numerous times via email and phone, and raised a formal complaint for, but now the person I raised the complaint to hasn’t gotten back to me for over 2 weeks.

I have no doubt sage will reply back with a generic message saying to email their enquiries team, but what’s the point if I receive no response?

I highly recommend anyone dealing with issues with Sage to raise to the housing ombudsman. With any luck, the company will be liquidated and we’ll have a half decent housing association take over who doesn’t feel it’s acceptable to mess around with the lives of its occupants.

I genuinely cannot raise an enquiry or complaint without needing to wait months for a reply. I can’t even access my own data, which is in breach with UK GDPR and the Data Protection Act 2018.

To whoever manages Sage’s copy/paste responses, please advise as to what to do next. I can’t speak to enquiries department and I can’t speak to the complaints department as they simply do not respond.

What a horrible company and the way they run the business is an absolute joke . They do everything to dismiss the problems they are causing . No helps or incentives being offered for delays which has been going on for 9 months which always one month time at the time . They do anything to wash their hands to take responsibility to offer help to people . I will never ever deal with them
In future.

Christine Giles is really nice and helpful! very professional ,everything was done in time. All the team is amazing and I didn’t have any issues when I contacted the customer services, specially Theresa, very kind.

Also how can I not mention amazing Jackie-all the process was going smoothie-She sang to me down the phone -singing congratulations 🥳

Thank-you Christine , Jackie and all the team for everything.

Jacquline was excellent though out it all

Jackie has been amazing 🤩 she has been so helpful to me! She’s been so quick in answering my questions and email and really put me at ease. She’s been so even sang to me down the phone lol, singing congratulations 🥳 Thankyou Jackie for everything.

Can’t thank Jacqueline enough, she has been such a big help getting me my new property and always quick to answer my calls or emails with any questions I have with a quick response. Really has made me and my little girl so so happy and given us the chance for a fresh start together 😊 !!

Absolute shocking landlords don’t get a home with sage if I you have any serious issues that need addressing they not interested won’t help with serious safeguarding issue and CCTV being pointed watching my small child disgraceful even when told how much it’s affecting my mentel heath and my 7 year old and I’m being pushed to the edge by this the simply do not care you’d think they would have some level of responsibility for there vunrable tenants. Not alow the harassment l to continue. So thanks for nothing sage very helpful 👍

Can’t thank Jacqueline enough, she has been such a big help getting me sorted in my new property and always quick to answer my calls or emails with any questions I have with a quick response. Thank you you have made my week

I can not thank kym Boyle in the defects department anymore if I tried!! 2 years off being ignored about my damp and mould and Kym went above and beyond to get it rectified in 6 months! She's a credit to Sage.

Gemma - Income Team
Gemma took my call seriously and came to a conclusion that would help me. I was passed back and forth via email saying my forms weren’t received and had no answer from anyone. Once I spoke to Gemma she listened and called me back and sorted within a couple of days.

Sage have been absolutely fantastic with me and getting things sorted with benefits, they have their own benefits staff to help you and make sure you are getting all the correct benefits you're entitled to.
A bug shout-out to (Parminder) who helped me with everything and in constant contact with me thought the whole process. I can't thank her enough.
Thank you Parminder Aulakh....

I was dissatisfied when I tried to buy my first home with Sagehomes. Being told your home is ready in November but not being able to move in is definitely not a good start. But when that turned into January, then February, and now April at the earliest, we knew this wasn't genuine. The worst part about this was definitely the fact that we had seen the property completely finished!

Having said the above, what really stuck with me about this companies poor service and poor communication is the fact that out of the blue we get our holding deposit back with no message no call and no email, so we dug deeper to find that they had taken our home and put it back on the market.

severely poor business with some sort of corruption and the worst service I have ever seen.

DO NOT TRUST THEM!

This morning, I had the pleasure of speaking with Kym B. regarding two ongoing issues: a shower leak that has persisted for two years and a metal bar on my door that occasionally prevents it from closing properly.

After two years of repeatedly contacting Sage Housing with no resolution, Kym was the first person to take my concerns seriously and act promptly. She immediately scheduled appointments to address the issues, demonstrating professionalism, compassion, and empathy throughout our conversation. She reassured me that she would contact the necessary contractors to resolve the problems, which brought me immense relief—to the point of tears. I’ve received correspondence from contractors immediately. I sincerely appreciate Kym’s dedication and told her she had lifted a significant burden off my shoulders.

A lady called Janice at sage homes has turned my depression around getting me the correct support and always at the end of the phone for me. I can’t thank her enough !

Chinwe Ekwunife our Lettings & Allocations Officer that have been dealing with has been fantastic, always helpful and answering any questions we had, she had such a welcoming tone to her voice every time we interacted.
She made the whole experience for us moving from private rent to affordable home such a simple process given our complex family needs, offering us so much advice and taking the time to keep in contact whenever we had an issue or concern.
Being honest if you look to take on new staff in the future please utilise Chinwe to train them in customer service as she has been phenomenal.

I reserved my shared ownership property in July 24’ and am STILL waiting to move in. They seem to be constantly in meetings or waiting for a decision. I sold my previous property due to a divorce and was told the property would be ready by the developers late November/December. I am paying 1000s in rent and storage and my children are separated from me due to cramped living conditions which is extremely stressful and upsetting. It is now Feb and I’m still no closer to getting a date, all I keep being told is “we’re planning on”…..”We antisipate” absolutely nobody seems to care. Their customer service team read from scrips or they have you on hold for ages and cut you off. It’s a terrible way to run a company and have noticed that I am not the only one. Please can someone do something to put this right?

Contacted sage today after reporting a repair on line 2 weeks ago .Fence had blown down and broken in garden , we are both pensioners with an elderly dog so marked it as urgent , as we could not let her out. Waited for a reply which came on the second complaint , which said it was up to us to repair, even though we are in rented property.
On checking on line I was under the impression it was the landlords responsibility unless damage was caused by the tenant .
I rang sage who would not do the repair , that it was our responsibility as agreed by the government apparently .
We both have mobility problems and would find it difficult to do , and a contractor would be expensive .
Sage are not at all sympathetic to their elderly tenants , which has come to our attention on various occasions when contacting them .

I was initially a strong detractor and had titled this review “The Most Atrocious Customer Service of My Entire Life.”

When I moved into my new property, I created an account and set up a direct debit. However, for some reason, it was not processed, and I had to continue making manual payments. Despite paying regularly, my account kept showing as “in arrears” on the Sage portal.

I reached out via email to address this issue and also reported a problem with my front lock. After 12 days, the only acknowledgment I received was a message on the portal stating, “You owe us money!” I found this incredibly disrespectful, unhelpful, and inaccurate, which left me absolutely furious.

However, today I received a call from the Sage team with a heartfelt apology and, more importantly, an explanation. They clarified that the message was never intended for customers—it was generated by a trial product that had not been fully tested and should never have been released publicly. This explanation reassured me, as there was no reason for any customer to be spoken to that way.

I also appreciated the level of care I received during the call, as well as the additional support provided regarding my other concerns. As a new homeowner adjusting to shared ownership, this made a real difference.

To top it off, my front lock was fixed today by a lovely chap, which further restored my confidence in the service. I now have more faith that my shared ownership experience will improve moving forward.

Thank you for turning this around in the best possible way.

My daughter is very vulnerable health wise. She lives in social housing with her daughter and she struggles to get repairs or support. We have already sought the help of the Housing Ombs for previous issues which were only partly resolved, although according to Sage's response to the Housing Ombs report, she is now 'happy' where she lives! Absolute rubbish! There are further problems which are being ignored. My daughter has lived there for 3 yrs and the lack of support has impacted on her health to the point where I fear she may have a breakdown.

Sexy! Sexy, sexy, sexy. service. Sexy people. You guys sure know your way around a short old tenancy agreement and I signed the documentation so fast my ex living arrangements are basically a blur to me.