Sage Homes Avis 

We had the pleasure of working with Becky during our property purchase, and we couldn't have asked for a better experience. She was incredibly patient and took the time to understand our needs and concerns throughout the entire process. Becky's communication skills were outstanding; she kept us informed at every stage, answering all our questions and ensuring we always felt supported. Her expertise and dedication made the process smooth and much less stressful than we anticipated. We are so grateful for her guidance and highly recommend her to anyone looking to purchase a property with Sage!!.

Yet another update: "Aftercare Manager" from Sage Homes finds more excuses to avoid responsibilities. Personal complaint about her gone to chief executive Sater. Inevitable legal action now.
ANOTHER UPDATE: Sage Homes is trying to slither its way out of responsibility for one of their homes "falling apart". Sage Homes is blaming the builder and NOT accepting any responsibility, whereas contractually Sage Homes is liable. Also the customer care woman is unbelievably poor. So a complaint about the customer care service has gone to chief executive Mark Sater. Litigation is now being prepared against Sage Homes for failing for six months to put right their decaying property, causing unnecessary stress and making the property unsaleable. It would appear only court action will get Sage Homes off its arse.
NEW update: 18.11.24: Sage Homes now say that although CONTRACTUALLY they sold the house it is NOT their responsibility to put right defects. It is down to the goodwill of the actual builder.

SEE SAGE HOMES IN COURT.

We have acted responsibility with huge frustration and patience.
FURTHER UPDATE: 18.11.24. Sage said it would send staff TODAY to examine long standing complaints.

NO ONE FROM SAGE TURNED UP.

So we go down the (for Sage Homes) the expensive and bad PR route of LITIGATION.

What an appalling company. Seriously awful

Update - 09.11.24: SAGE HOMES INVITED MORE DETAIL. THAT WAS GIVEN TODAY. BELOW IS TEXT OF EMAIL SENT TO SAGE HOMES.

9 November 2024
SAGE HOMES

Further to your email response of Friday 8 November.

1. The property is located at XXXXXXXXXXXXX.
2. You have been contacted with photographic evidence requesting repair work stretching back months. You have ignored all the emails from (NAME) and the Sage "Chat" service from which screen shots were saved as legal evidence.
3. We have consulted a public access barrister to prepare litigation against Sage Homes. That will be averted if Sage Homes reacts positively and in a timely manner to the complaints. Otherwise this will, without prejudice save as to costs, develop into a formal, public legal dispute which will include a claim for the stress caused, compensation and costs.
4. There will be an update on Trustpilot following this email. All this text (minus the name/address) will be published. You are invited to respond in the public domain now that you have all the required information regarding your upset customer.
5. The right to formally complain to the Ombudsman is reserved, pending the response from Sage Homes.
6. And the complaint will be discussed with evidence with mainstream media to warn people NOT to buy a Sage Home because of the company's appalling customer care for genuine grievances.

Sage Homes has within its own resources the solutions to this matter.

(NAME)

Note: A copy of all correspondence has been sent to Sage Homes boss Lucian Sater and other members of the Board to remind them of their personal director liabilities and their inability to maintain a reasonable customer care service.

^^^^^^^^^^^^^^^^^^^^^^^^^^^

Sage Homes invites me to send a message to its "enquiries" email address regarding my complaint. I have already sent several emails - ALL IGNORED by SAGE HOMES. Why send another.
Time to take this bad company to court.

Appalling. Avoid Sage Homes. Keep sending emails with video and photographic evidence of defects. Emails ignored. Telephone number never answered. Tried "live chat" who would not confirm to what email address I should re-send my complaint with the evidence.
No option but to litigate against Sage Homes and claim all costs if I have to get these long outstanding repairs done by outside contractors. I am sure the county court will consider I have acted reasonably, tried every avenue.

I have had a very good chat with Naomi asgeirsdottir and moved forward for my repairs she was amazing at what she did for me and keep me calm with the worry of things in the house for things in place and acted on my repairs very quickly got back to me straight away just like she said she would

Absolutely amazing thank you

Moved into a shared ownership home 2 years ago. Some issues have been outstanding since then. Staff are useless, nothing gets resolved. The majority of the time they just point blank ignore emails and messages.
Brand new apartment never lived in. The towel radiators never worked. The balcony door was missing a fitting causing a draft. Our apartment front door slams anytime any of our neighbours go in or out their property waking up out toddler all times in the night. Issues with mould growing which took 5 months to resolve! All other issues are outstanding. Sage do not care one bit about their customers and only care about their profit. Worst customer service of any company I have ever dealt with. Wish I had read the reviews before dealing with them.
They sorted the mould and then went quiet for 6 months about the other issues. I've been chasing for last 4/5 weeks and I have still not had a response. DO NOT BUY A HOME WITH SAGE. I am now having to seek advice on what I can do legally.
Company is changing their name to SPARROW so AVOID them too.

Update on my last review since moving into a shared ownership flat with Sage Homes. I emailed Sage back in August regarding some missing appliances in the flat that was agreed in our contract. On September 18th, after numerous calls and chasing the home ownership team, I get a reply from someone called Jack Dowlet. Jack called to say he is handling my issue and asked me to email him certain details. However, he texted me the wrong email and when I texted AND called him to get the correct email I had no answer or reply. After trial and error, I managed to get the correct email and he responded a week later saying someone would come around to install the appliance. A month later, and numerous follow up emails, nothing has been done. Every time I emailed him, he has found an excuse or he would say he is following up with another team and will update me later. He is suppose to be the regional manager at Sage and I am truly shocked by the level of incompetence from someone of his position. This is truly a reflection of the service and work at Sage where they are not able to get anything done.

I am sick of Sage's substandard care of their tenants. I was locked in my house yesterday (Sunday) and was on hold to Sage for over 3 hours and the fire brigade had to come out and have me descend down a ladder from my window as I live in a first floor flat. In conclusion, I missed work and paid £120 for a locksmith and Sage are refusing to refund me this, despite it being their property. I am now left short of money.

Additionally, there must be a design fault with the locks as my neighbour had a similar problem and Sage Homes left her with an unlocked door for six weeks! They've also never replaced her smoke alarm in two years!

Sage Homes promised us a shed over two years ago, as the other neighbours all have one except us, which never came to fruition.

Also, I have an ongoing bathroom damp issue which never gets resolved after addressing it to them several times. All they seem to so is fob their tenants off but are quick enough to take the rent money.

Biggest issue is their lack of communication, even when I raised a complaint that fell on deaf ears. I have been here for 3 years and feel let down.

I have mould growing in the airing cupboard from a leaky roof, which is their responsibility as it’s the actual roof and solar panels that are the issue - this has been deemed the issue by professionals! Sage made me jump through many hoops and in the end I went straight to the developer instead this has been going on for 2 years and today when I rang Sage they asked for photos - ones that I have sent several times previously and they even stated they were unaware of recent issues I was having.

No one in this company seems to talk to one another or have the ability to look at issues as a whole, with them always saying “that’s down to another department who deals with that”

Couple this with the inability to estimate service charges properly, my block of residents now apparently owe over £450 for the year. I have spoken to others using different agencies and they have not heard of this poor judgement in calculations in their experience.

This will teach me to carry out due diligence on hoisting association next time. I won’t hold my breath at even getting a reply on here either

Very friendly and a professional service, all the way.
Jaye McDonald and Jack Dowlet has been very helpful.

Becky Downing, the sales progresser at sage homes has been nothing but patient, helpful and overall great whilst progressing our purchase. She has eased the stress from buying our first property and keeps me updated as much as possible. She really is a true asset to sage homes. So glad she was placed as our sales progresser as the service she has provided us has been professional and informative. Would highly recommend her to anyone purchasing through sage homes!

Sage homes or as they should be called unsafe homes! They have left numerous tenants in my block of apartments with mould and damp problems for two and a half years leading to young children and parents left with underlying health issues. We have contacted are local MP and they have wrote to sage expressing there concerns but even after this they still haven’t done anything to treat the mould Mrs begum from there complaints department has even tried to bribe tenants with money off there rent. Disgusting behaviour from such a large organisation

I am leaving a review to give a HUGE shout out to Daniel Regan who without him being so professional, on the ball, kind and going above and beyond, the whole process of selling my shared ownership home would not have ran so smoothly!! He is an absolute CREDIT to the company and SAGE are VERY lucky to have him working for them he deserves employee of the month! Thankyou so so MUCH Daniel I’ll never forget the lengths you went to to help me through the whole process you are simply amazing!!!!!!!!

I am very grateful for the help and I am very pleased with the speedy service. Thank you very much.

My experience with Sage Homes has been second to non. Outstanding response from Katie and she made sure I always new what was going on and when. Thank you again!!

I have had an outstanding complaint with Sage Homes for over a year now. The complaint and defects are still not resolved or fixed. I have had umpteen amount of direct debit issues due to internal errors at Sage and have suffered financially because of their errors.

Whenever I chase them for an update I get advised no one is available or that they are weeks behind on emails and will process it in a few days. This never happens, I don’t receive call backs nor responses to my emails. The only correspondence I do receive is complaint extension notifications.

I have wasted valuable time chasing Sage for a resolution and I am now at my wits end with them.

Such bad customer service. I have been chasing up defects since I moved in in January. They have sent 2 people out to do reports and take pictures, then nothing gets done after.
I made a complaint about all of this and then received a call from John Lowry on 19th August who said he would get the jobs sorted within 2 weeks… still nothing! I have tried emailing, texting and calling him but no replies.

AVOID AVOID AVOID!! WORST COMPANY I'VE EVER KNOWN. DON'T RESPOND. AVOID YOUR CALLS. AVOID EMAILS. NO HELP WHATSOEVER.
HOPEFULLY WITH THEM BEING SOLD, ALL THERE STAFF WILL GO TO. THE WHOLE COMPANY NEEDS A COMPLETE OVERHAUL.

My recent experience with sage homes, has been good, from communication, to quick response times, easy paperwork, to a quick move, property just as described, very polite and kind mannered lady. Much better then my first experience a few months ago.

Absolutely fantastic communication from start to finish. The service provided was second to none. Made my move stress free and efficient. What a fantastic experience.

Appalling service from this company, calls and emails ignored and not even as much as an acknowledgement. They are now holding up my house sale which is at risk of falling through because I need one small piece of information from them. Avoid avoid avoid or you are opening yourself up for a house move that is going to be very stressful indeed. I was informed by Dan Regan that their legal team will only talk with my conveyancing solicitor, but my solicitor has been waiting over 2 weeks for a response.

Thank you for your response Kirsty, I have emailed you as requested.

Glen.

Melanie from financial support team has gone above and beyond to help myself and my son , we are both autistic and her help with forms etc has been amazing thank you