Sala Phones Avis 

986
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Did exactly as described. Pre paid tracked packaging arrived nxt day. I returned my device exactly as I described it, was received and agreed payment amount showed up cleared in my account a day later... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Ema... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Hi This is second time I used this company My first experience was very nightmare with them They apologised on that payment been delayed more then a week But my second experience was abs... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely efficient and unbelievable service, i was abit nervous and fearful sending them my phone.used the next day guarantee by 1pm and,i got an email the next day by 11.30 saying my phone had... Voir plus

À propos de l'entreprise

  1. Magasin de téléphonie mobile

Écrit par l'entreprise

Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

986 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(986)

60 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly recommend this company no…

Highly recommend this company no quibbles at price like some do the price quoted is what I got and paid into bank on same day Excellent service
Thankyou so much one happy customer

6 août 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thanks for leaving us a great review.
We are glad you have had a positive experience with us!

If there is anything else we can do, please let us know.

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Absolutely amazing was paid within…

Absolutely amazing was paid within 24hrs of them receiving the phones. They gave an update at every process. The best company I have ever sold a phone to. 5***

6 août 2024
Avis spontané
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Réponse de Sala Phones

Hi There,

Thanks for leaving us a great review.
We are glad you have had a positive experience with us!

If there is anything else we can do, please let us know.

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Excellent from start to finish

Very smooth transaction paid the money that there was agreed in the quote couldn’t be more simple

31 juillet 2024
Avis spontané
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Réponse de Sala Phones

Hi There,

Thanks for leaving us a great review.
We are glad you have had a positive experience with us!

If there is anything else we can do, please let us know.

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

No fuss transation, great company

Smooth easy transaction from start to finish no issues will use the service again

5 août 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thanks for leaving us a great review.
We are glad you have had a positive experience with us!

If there is anything else we can do, please let us know.

Thanks,
The Sala Team

Noté 2 sur 5 étoiles

No same day payout

Great service to start with, then came to payment which was told was same day.
Went to check and no money in account then get a message say can take upto 2 days.
No where did it say that when I sent it.
Frustrated customer.

2 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I was really worried after reading the…

I was really worried after reading the reviews on here but honestly there was no need I had a straightforward experience with this company they received my phone on Monday morning and the money was in my account the next morning. Communication was quick keeping me updated on the progress. Highly recommend

22 juillet 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else you need, please let us know!

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Great service

Great service, fast pay out...

27 juin 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else you need, please let us know!

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Rapid and easy processing of trade-in

Rapid and easy processing of trade-in. They sent the packaging within 24 hours and I packed my phone in their provided packaging. Upon receiving it, I received payment the same night.
I don't know why their website has nothing to show up and nothing is up for sale at their website but a trade-in was definitely worth it.

17 juillet 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else you need, please let us know!

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Sent my iPhone 15 pro yesterday brand…

Sent my iPhone 15 pro yesterday brand new in box received to Sala phones this morning emailed asking for ID and proof of purchase wasn’t told this when I sent it in or wasn’t on any email.

Now sent over everything I have proof of purchase council tax bill etc but I have no photo ID so not been updated on what to do next and left in the dark about it after sending all documents?

Could I please get an update as I’ve not heard what happens now.

EDIT- didn’t realise they didn’t open at the weekend so I was emailing over the weekend, replied promptly at 9am this morning advising they had the documents and were happy enough to process the payment for today by 6pm.

Awaiting payment but I’m sure and confident it will arrive today 🤞🏼
Great company would like to say though the customer service are are great getting back to you.

12 juillet 2024
Avis spontané
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Réponse de Sala Phones

Hi,

Thanks for editing your review! We are glad we could explain our process and its been understood.

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

It was a straight forward transaction…

It was a straight forward transaction within 48 hrs all done and received my payment.

10 juillet 2024
Avis spontané
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Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else we can do, please let us know.

Thank you,
The Sala Team

Noté 5 sur 5 étoiles

Good customer service

Good customer service

3 juillet 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else we can do, please let us know.

Thank you,
The Sala Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service, quick and easy service to use and payment very fast. Would highly recommend

3 juillet 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else we can do, please let us know.

Thank you,
The Sala Team

Noté 5 sur 5 étoiles

Fantastic from start to finish

Fantastic from start to finish. Found this website through a compare site and they give the best price for your device. ID check and approved and payment was in my bank the next day. Thanks Sala!

3 juillet 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review!
We are glad you had a positive experience with us.

If there is anything else we can do, please let us know.

Thank you,
The Sala Team

Noté 1 sur 5 étoiles

haven’t received my money yet

haven’t received my money yet

24 juin 2024
Avis spontané
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Réponse de Sala Phones

Hi There,

We can see on our systems that you were paid on 26 Jun 2024 which was the day before this review was left. Please check your bank for all transactions made on that day.

Thank you
The Sala Team

Noté 4 sur 5 étoiles

I sent my new iPhone 12

Customer service is OK I wasn't happy but accepted the £150

20 juin 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

We are happy to hear you have accepted the counter offer price for a USED device.

If you still feel like you are not happy with our findings, please contact us and we will be happy to help you

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Amazing service

Amazing service. Straight forward, payment sent same days as identification received

13 juin 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving such a great review for us!
We are glad you have had a positive experience with your trade-in.

If you need anything else, please reach out!

Thank you
The Sala Phones Team

Noté 5 sur 5 étoiles

I recently sold my phone to Sala Phones…

I recently sold my phone to Sala Phones and found the experience to be reliable and straightforward. The company delivered exactly what they promised in the quote, which was reassuring.

The process of returning the phone was simple, thanks to the free return label they provide. However, there was a minor issue as the label I requested to be shipped never arrived.

Fortunately, I was able to print it out myself, which resolved the problem.

Overall, Sala Phones proved to be a trustworthy platform for selling a phone. If you are looking for deals on pre-loved, SIM-free mobile phones, Sala Phones is worth considering.

5 juin 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review.
Were happy to hear you have had a positive experience with us.

If you need anything else, please contact us. We will be happy to help!

Thanks,
The Sala Team

Noté 1 sur 5 étoiles

Brand new and sealed phone sent to Them…

Brand new and sealed phone sent to Them and next day received email.my phone is used, got offer 1/3. Paid £25 for get my phone back.

22 mai 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi,

We can not locate you on our system. This may be because this review was not meant for us?

Please can you provide some information regarding your submission. IE. your T-ref/Full name?

Thanks,
The Sala Team

Noté 5 sur 5 étoiles

Exactly what it said and full amount…

Exactly what it said and full amount paid same day.

31 mai 2024
Avis spontané
Logo de Sala Phones

Réponse de Sala Phones

Hi There,

Thank you for leaving us such a great review.
Were happy to hear you have had a positive experience with us.

If you need anything else, please contact us. We will be happy to help!

Thanks,
The Sala Team

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