Saltpoolstore Avis 

Needed replacement salt cell for SGS chlorine generator cell. Original cell was for 20k pool but was undersized. I was able to find this 40k gallon generator cell at a good price and they delivered in a little over a week. Not bad considering free shipping. Install was exactly as stated and as soon as I turned it on I could see life come back and sanitization better than new. Not sure what conditions led to people leaving bad reviews but my experience was fantastic. As with all items, time will tell how it holds up to the daily process of sanitizing the pool water.

Purchased salt generator for $269, less than 18 months later it failed. Contacted them for warranty repair and they said I can ship the unit to them at my cost. The next time I hear from them is an email invoicing me for $239. When I email asking why such a high invoice I'm told their warranty after 1 year is pro-rated for 1/3 of the published price; which is over $700. NO WHERE in their warranty does it state anything about the repair cost after one year being 1/3 of the published price. So basically, they offer no warranty beyond the first year. Customer support sometimes takes days to respond and doesn't always answer the question(s). I imagine this "company" is nothing more than a fulfillment center.

I got scammed. Even had to pay for a return twice. They sent me a defective unit that leaked. They didn't pay for return shipping so I did to Tennessee. Then they sent me an old rusted unit to replace it. I complained and after about 10 emails they wanted me to pay for shipping to Australia. YES AUSTRALIA. I paid for it and never heard another word. I tried to dispute with my credit card and they provided a bogus tracking that it was shipped to me. The credit card then said it was my problem to resolve. I paid for the unit and shipping twice. I should have learned the first time when I saw the unit leaked. The second one was rusted so I knew then that they were scamming me.

Like so many others. No service. No response. Left MANY messages... No response. My cell makes clorine...BUT it reads way too high salt level. 4900 where it is actually 3300. Because of this I now have a VERY narrow range I must keep the salt at If I add 100more PPM it will shut off for "High salt level" but it is not.. The meter needs a calibration and no matter what I do with the Hayward control box, it does NOT read right.
The cell is "nice" in that it has a clear window to see the flow and function. But the sensor is garbage and the support is a scam.
DO NOT BUY!.
Paul

This complete scam of a store sent me a garbage cell. I was warned by my pool guy not to install, so I started trying to get return info from this "store". Many emails, no response. I finally returned it UNOPENED per their return policy on the website. Nothing. Next, they asked me to return it to Australia, after I had already returned it to the address listed in Knoxville TN. I'm out $340.
DON'T FALL FOR THIS SCAM

THEY PROVIDE A PHONE AND A TEXT MESSAGE FOR TECHNICAL SUPPORT AND BOTH ARE SCAMS. THEY NEVER RETURN PHONE CALLS OR MESSAGES,.

This company is a scam. Do not purchase anything from them or you will lose your money. I purchased a new salt cell from them for $279 which advertised a 5 year warranty. It was defective and stopped working shortly after installing it. I filed the paperwork with them for the warranty replacement over 45 days ago. They don’t respond but finally emailed me to ship it back and they would replace it if I could provide them the shipping info which I did. I shipped it at my own expense. No replacement was ever shipped to me and it’s been now two weeks. No response, no replacement, no refund. I filed a complaint with the Better Business Bureau and they tried to contact them but also got no response.
DO NOT DO BUSINESS WITH SALT POOL COMPANY. They are not a legitimate company.

I’ll just add my complaint to the rest you’ll read…bought in August 2021…never functioned but, initially, I thought I had a high salt condition but a couple of water tests showed my salt actually low. I even replaced the board on my Aquarite salt system but not the problem. My next stop is the BBB to join others that we’re scammed by this Australian company. They do not respond no matter. Save your money!
Dan Ferguson

Terrible. Salt cell lasted a year, sent in for warranty and they will not even respond with an email. Save your time and money and purchase elsewhere. These people are a joke.

Bought a salt generator lasted about 2 weeks, no help on warranty and it appears I'm just one of many.

This company is a complete scam. I bought a non oem T-cell. They never emailed an invoice. It shipped from a company in Australia. The PayPal account was completely different name and I had no record of the purchase. When it failed after 4 weeks they cannot be reached. Find another way to get chlorine in your pool.

I purchased a pool cell from them that had a 5 year warranty. It went bad shortly after 1 year. They will not refund. I saved online chat where they said they'd honor if it broke. So they made me hire the pool company to provide accurate water reading and would not accept my test before I could submit claim. I submitted pictures and that document. Then then said I would need to ship it to them at my expense and buy a connector pipe to fill the gap while they verified it was not working. It had been working for over a year and stop giving me a reading of HOT and that my pool was 155 degrees. They would not just honor their warranty. Not to mention respond to repeated attempts by email. Stay away from this company.

I am surprised as to how this company is now responding. I had dealt with them in the past. They told me I needed a T-15 cell. Purchased it. In 2 years it failed, having a 5-year warranty they sent a new one. No questions or issues. That was in 2018. That cell now failed after 3 years. According to their warranty guide, It should be 50% off. They don't answer calls, you have to email them. TOMMY, their sales guy does not fully respond to your questions or concerns. He told me to return the cell. I did. NOTHING. All he wants is to sell me a new cell. Now I'm out a cell and need a new one They have really fallen from grace with me. It's disgusting and aggravating. If I could give a ZERO, They would deserve that mark. So SAD that the company does not care about its loyal customers.

It should be a minus 1 review, bought salt cell from them that failed in 9 months should have been a 100 % replacement, first emails were so, then they had me mail them my cell that failed and it has been 2 weeks no replacement quit responding to emails. Save your money and order from a reputable company.

Purchased T-15 cell, did not receive order confirmation or any shipping details. Call 5 times and was unable to speak with a sales rep., only the receptionist, left messages to find out about an order confirmation and when the item would be shipping. No reply! I was told to send email to sales for better service, sent 3 emails and still have not received a response.
MY ADVISE, DO NOT PURCHASE FROM THIS COMPANY!

If I could give them zero stars, I would. I order a IC40 Salt Cell replacement, which has been out of stock in a lot of places. A month later I still hadn't heard anything about my order, so I emailed asking if they had an update. They replied that they were canceling my order at MY REQUEST. I didn't request they cancel, I ASKED if they had an UPDATE on the status.

Can not get anyone to respond to you no matter what. Been calling and emailing for 2 weeks. I originally wanted to buy more product from the but their lack of care/follow up is insane. They will not even acknowledge a return, which their own website says they will email as soon as they receive. FedEx says they received 9 days ago. Have not heard a word from them.

THESE ARE THE WORST PEOPLE I HAVE EVER DEALT WITH.

I have dealt with them 3 times now. They are always helpful and responsive to me. They will be my go to for salt pool problems.
Bob Juzwiak in Florida

I'd rate them a 0 star if I could. One star is generous.
Bought a T-15 cell replacement- the one they advertise when you open their website. worked for a few months and sent it back. Wanted to charge me another $200 for a new cell. 5 year warranty is non existent. So do yourself a favor, go to another store and pay a bit more for a legitimate cell. This one is garbage and so is their warranty.