Sandal BMW Wakefield Avis 

Jack was a breath of fresh air. From start to finish the most painless car purchase I have experienced.

I had a perfect car ,old but gold! no issues with it. They made a recall for egr and the process was fast. As soon as I left I had "drivetrain" and a strange noise. I was told that I might have this issues until everything set in place. I had the car parked for a while and after that I started driving the car in town. No issues at all. I took the car for a longer drive and guess what "drivetrain" and turbo left me . I spoke so many times on the phone and explained the problem and they said they will check the car for free. They checked the car everything apart the engine fault cause by EGR. You can t tell me is not related yo EGR since I had a perfect car before the recall and I read a few other reviews with the same issue. They told me I have to pay £165 only to look at the engine!!! Are you serious? You could take responsibility. It was confirmed at the breakdown it is from EGR because you put a brand new piece at a 2012 car. I put this review to help other people. I was expecting at least to look at the engine fault caused by egr free of charge since you called me to replace it. I am not talking how many times I called and I was not on the system...

Thanks once again to Louis Cosgrave at Sandal BMW for my amazing new car sorted in the quickest 2 day turnaround!
Louis made it a seamless process & was in contact with me throughout.
He is a lovely guy to deal with & I most definitely recommend him to deal with for your new car purchase.

Excellent service from Sandal BMW Wakefield. A big shout out to Ikhlas and Michael who worked really hard to get the deal I wanted. Very professional and friendly advice and they delivered on their promises. Thank you very much indeed for your help in getting me into my lovely BMW!!

Very disappointed with the service at Sandal Wakefield BMW. We visited on Sunday January 19th when no staff were available, so we left our contact details as requested. After receiving a callback, we scheduled a test drive for Friday January 24th. However, when following up, we learned our appointment was never actually recorded in their calendar and they were unable to accommodate us due to double booking. This level of disorganization and lack of proper appointment management is frustrating and wasted our time. Better communication and scheduling systems are needed.

Louis was the consummate professional throughout highly recommend

Enquired at Wakefield about purchasing a BMW beginning Dec. Had to chase the sales person two weeks later. Then had to chase again to discover the BMW car I wanted had sold. No alternative car offered. Obviously didn’t want to sell me a BMW !!

Excellent staff and service from start to finish.

An excellent purchasing experience. The car was completely as described and presented immaculately, having previously only seen it in preparation photos. It was a pleasure to meet with Paul, who made the purchase and handover of our new (used) BMW a thoroughly professional and enjoyable experience. A credit to both Paul and Sandal BMW.

Thank you so much Louis for all your help a five star service and thank you to all your colleagues who helped in making buying my new X5 easy. All the staff from reception to the sales team were brilliant very polite and very helpful and it was great to see Ray who first sold me my old X5. Thank you all on your well I’d say 10 stars not five great service. I’m sure il love driving my new car. Thank you all so much.

Just purchased 73pl 330E M Sport from Sandal after viewing cars at several BMW dealers. The car was prepared to to a very high standard which was matched by the excellent customer service from Jack Oakley. I have no hesitation in recomending the team at Sandal. Although this was a company purchase they still made it feel very special.

I took my 520D in for a service on the 19th of June , I had a small issue then as I was expecting a lift home , but I failed to communicate my intentions to the reception team . After an hour I was questioned by the receptionist as to what I was doing on site still , she realised it was a communication issue and a member of the service team came out to me with the driver . I was unaware that I needed to formally tell them , I was under the impression that they knew , obviously they did not . It is easy to kick off about these issues and start complaining , but this was basically my fault . Really happy with the service and after care including having the vehicle washed , despite what I have wrote above they are a comfortable country mile in front of Stratstone BMW in Leeds . I feel you pay more for BMW ownership , but also I feel they do their best to look after you , mistakes are made in life ...... using Sandal BMW won't be one of them .

I have felt the need to share my experience at Sandal BMW Wakefield in relation to a service/warranty matter for my pride and joy, a 2007 335i coupe. I have spent thousands on it over the years ensuring it looks and drives great.

My issue started a few months back when it began to miss fire from a cold start - only for about 20/30 seconds of driving, it would then clear up and be fine - until it had cooled down and been stood for a few hours (already screaming “leaking injector”).

I replaced the ignition coils and spark plugs with new, non OEM (but high performance: Bavarian and NGK) to eliminate those as causes. Still the same issue.

In August 2022, Sandal BMW Wakefield replaced all 6 injectors with index 12’s under a vehicle recall. The injectors are still under their 2 year warranty so I proceeded to book it in, hoping they would be replaced and problem solved.

Not the case! My car wasn’t even looked at the day I dropped it off, I had to call on day 2 at lunchtime for an update, to which I was told: Mr Foster, firstly your car has aftermarket air filters on it, it also has a loose breather pipe and an iffy looking earth wire repair. Our mechanic has been out on a test drive and cant find any problems.

I was then advised to address the above issues (I have replaced the breather pipe and fixed the earth wire) and return the car to stock of there wasn't anything else they could do!

So I have my car back, I was charged £167.50 for the hours time and I still have the issue/miss fire I took the car in with. Injectors are circa £300 each and testing them means removal, new teflon seals and couplers to put back.

Im really annoyed and I feel that because my cars old they just aren’t bothered. I’m in a predicament here, I know its faulty injectors and I know they should be replaced free of charge - but what do I do? Risk being ripped off again by BMW and the issue not being resolved?

Worth noting this is the 4th BMW I have owned and 2nd 2007 335i. I have had both new and old, 2016 335d touring and a 2019 M5.

It shouldn’t matter, if only BMW looked after their current customers as well as they do the new customers in their showrooms!!

Took my car in to Sandal BMW for a full service. I have nothing but praise for the customer care I received and would not hesitate to recommend them. Would definitely return.

I had my BMW repaired at sandal BMW Bodyshop wakefield i must say i was every impressed with the paint job good customer service would highly recommend .
Mr Miah
Huddersfield

Bought my BMW 1 Series from Sandal BMW Wakefield in January. I dealt with Ikhlas and nothing was too much trouble.

My car was written off about 2 weeks before, so I was struggling to find a replacement. After I found the perfect car at Sandal, within a week I had the keys in my hand. Ikhlas even went out his way to get my partner some flowers on handover day!

I can't recommend Ikhlas and the Sandal car buying experience enough!

Recently bought a car here and had a great experience. Thanks to everyone for making the purchase so easy and the handover was really special with the black cover reveal and bow.

Loving my new car!

Thank you to sandal bmw for making my dream car and turning it into a nightmare
My stunning bmw x5 m50d went in for a 50k service only to come out of there workshop with the dip stick hanging out thus causing the oil to spew out all over then make accusations regarding my integrity
Ive took a oil sample to find out its got high levels of iron in due to worn cylinders once again ive been accused of tampering with the evidence damaged my interior also 3 weeks later ive still not got my car
Also with the oil covering the sound proofing which is a fire hazard only to be told by sandal it doesnt need changing and at the end of all this iam £500 down with a car i cant use
Thank you sandal your reilly at the top of your game

Great experience from start to finish in terms of delivery of the car and the experience within the showroom. All the paperwork was automated and easy to complete on my mobile phone whilst they taxed the car.

Ikhlas Imtiaz was really helpful throughout the process and offered me a great deal both on the car i was buying and the trade in on my old car. Can't recommend him highly enough, friendly, efficient and did everything asked of him and more. Great Service.

Purchased a brand new 2023 M3 cs from sandal Wakefield in June 2023. Car was kept dry stored inside on charge. However decided to drive the car ( only had 57miles on the car ) and the battery was causing issues. Got bmw assist to come view the car and was told battery needs to be charged with a lithium charge for 24hours. Car was taken to bmw Wakefield on Friday kept the car outside over the whole weekend unlocked took the car in Monday morning 11:30am and then rang me at 2pm telling me the battery was knackered and theyr not doing it under warranty and want £1200 for a battery replace DUSGUSTING ! Had my own tracker on the car which showed the car only being moved for an hour so coudnt have done much to it in that time even though I was advised for it to be charged for 24hours. Collected my car and had dirty shoes marks all over the carpet (mud) I paid £118,500 hard earned money for this car ! Shocking after care DO NOT VISIT WAKEFIELD BMW OR HUDDERSFIELD BMW OR SANDAL AUTOS IN WAKEFIELD ! Or youl be having the same Problems as me !

STRATSTONE BMW LEEDS are a lot more caring and put the customer first !

Thank you Lauren for wasting 4 days of my time just to tell me you won’t cover it under warranty.