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Lisez les avis des autres

Noté 5 sur 5 étoiles

Can’t recommend enough. I have bought two custom suits from this company in the past couple of years, both of which are high quality and perfect fit. Aside from the product the customer service is out... Voir plus

Noté 5 sur 5 étoiles

I used Sartoro to get matching black suits for my Groomsmen and I. The suits came out great! Everyone's suits arrived within a few weeks and the guys love them! They are also very excited that they ge... Voir plus

Noté 5 sur 5 étoiles

I came across these guys out of frustration with shopping at a big store and am so thankful that I did. Off the rack I’ve always needed alterations because the suits in my price range felt cheap... Voir plus

Noté 5 sur 5 étoiles

I have purchased 15 suits, 2 overcoats, 1 peacoat, and 5 shirts from Sartoro. Every single item has blown me away. The detail and quality of each item is unrivaled. I am grateful to have found Sartoro... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour hommes
  2. Tailleur sur mesure
  3. Boutique de tenues de soirée
  4. Tailleur pour hommes
  5. Magasin de vêtements grandes tailles
  6. Magasin de smokings

Écrit par l'entreprise

Custom suits, tuxedos & formalwear - design yours online with our 360 configurator tool and get measured in a minute with our Digital Tailor. We guarantee a great fit, if anything is off, we'll cover the cost of alterations or remake the garment, free of charge. Over 120 fabrics to choose from, over 100 customization options and the ability to go even more bespoke with our Sartoro Select program. Group discounts available for parties of four or more.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

185 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

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Noté 5 sur 5 étoiles

Best Wedding Suits Ever

We ordered the suits for our wedding from Sartoro and they looked amazing. In total, we had the groom, 8 groomsmen, and my father, so 10 people in the green twill suits and one of the attendees in a navy blue. I received so many compliments on the choice of the color for the men’s suits. Many of the attendees asked where we got the suits so they could order a suit for themselves or their husbands. They are great quality and fit everyone perfectly. The process was super easy for being a custom suit.

We already had another friend order Sartoro suits for their wedding. Everyone LOVES them!

We will definitely order from here again when my husband needs another suit. But I’m excited for him to wear his wedding suit again because it works for formal or semi casual events!

17 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Suits for Kings 👑

Suits for Kings 👑
The quality and craft of these suits are on a level that very few can go to. The material is very good and the story behind the company is super interesting. There's more to this company that meets the eye and that's great seeing that what meets the eye is stunning!
I had a very pleasant experience dealing with Sartoro and I'm sure you will as well.

16 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Good suit. Good fit.

I got one of their tuxedos for my friend’s black tie wedding.. Was pretty happy with the quality of the suit, especially relative to the price. I really like the jacket lining (went with red paisley), and the sizing from the AI tailor thing fit well.. Just ordered a blue suit for work.

10 septembre 2022
Avis spontané
Logo de Sartoro

Réponse de Sartoro

Thanks Ryan! Great choice with the red paisley :-)

Noté 1 sur 5 étoiles

Regretted ever trying them out

Regretted ever trying them out

So my wife is a wedding planner and they contacted her offering a special promotion to try out their suits in hopes she would recommend them to her clients. A custom made suit at a steep discount, only $200. They said that their app/algorithm was 97% accurate at sizing the client from inputted measurements. What a joke. It asked for my suit jacket size and pants length and waist. That was it. I should have known then but I filled by false promises. They said that if the suit didn't fit perfectly that I could bring it to any tailor for alterations and they would reimburse me the cost. Sounds good right? Also if that doesn't work, I could get a free remake. Zero cost to me. Again sounds too good to be true.

I had a wedding and an anniversary dinner coming up that year and was due for a new suit anyway and figured whats the worst that could happen.

I ordered it April 25th and it arrived May 23rd. No biggie, I wasn't in a rush.
The package said it came from Vietnam I believe. Unusual but everything is made abroad anyway. First impression was that it was very wrinkly and didn't look very custom. It felt like I ordered a cheap suit from China. (Essentially what I did, with the extra step of a middle man)
The material looked nice but felt cheap. The jacket fit well but the pants were too small in the waist, seat and thighs. For reference I'm 5'11" 190lbs slim frame. Size 36 waist and 42 jacket. I like to think fairly average.

I contacted Sartoro and they were very nice and said that it should have enough extra material to be altered. I took it to a tailor and they felt pretty confident that they could do the necessary adjustments. A week later, it was better but still tight. I asked about the option of a remake and they said that they could do a remake. When I asked about a refund for the tailoring they said that's it's not refundable if I go with the remake option. That was not made clear beforehand.

They asked for more specific measurements this time and I recommended using a pair of dress pants that I owned as a reference.

The remake arrived a few weeks later and I was hopeful but unfortunately the pants did not fit. I took pictures of all three pants (including my reference pants) and sent them to Sartoro asking for a refund because this whole process had gone on long enough and had been more work than if I had just gone to a department store. Initially they said they do not do refunds but after threatening to file a dispute with my credit card they said they would issue a refund. The company had been so sketchy this whole time I did not trust they would give the refund so I started a dispute. At this point it had been 3 months since they had received my payment and I still didn't have a suit. Because of the dispute, they informed me they could not physically issue the refund. I had never heard of this before and again it sounded sketchy but decided I would trust the and cancel the dispute. Then afterwards they told me it took anywhere from 60-75 days before the funds were released back to them so they could issue a refund. After 60 days of waiting, I gave up trusting them and filed a dispute again.

Still waiting to get my money back months later. Avoid at all costs.

30 avril 2022
Avis spontané
Logo de Sartoro

Réponse de Sartoro

Whenever there is a fit issue of any type (which does happen from time to time), we work diligently to resolve the issue. We pride ourselves on providing exceptional customer service and resolving any and all issues quickly and to the customer's satisfaction.

In this case however, Mark Voytac demanded to write his own Sartoro rules and policies on the threat of slandering us across the internet if we did not meet his demands.

He had an issue with his fit. We informed the customer that we cover the cost of alterations OR provide a free remake, not both. For most people this is quite easy to comprehend. Mark however did not grasp this. After emailing us that his local tailor was confident in making the necessary adjustments, he had those adjustments completed. But then he decided that he still wasn't happy and demanded we issue a remake instead.

In the interest of making him happy, we obliged and issued the remake with the new measurements he provided and assured us were correct. He received the remake and was still not pleased. We asked him to measure the garments in the areas we adjusted, and they matched what he requested. His provided measurements were wrong.

Despite this being an error on his part, in line with our policies we offered to do YET ANOTHER free remake or to cover the cost of alterations on this second suit. He declined and demanded to write his own Sartoro policies - threatening that if we didn't provide a full refund as well as reimbursement for the alterations cost, he would "make it his mission to slander us across the internet".

As we understand it's just impossible to make every single person happy and because he seemed quite bent on destroying our reputation, we advised we would provide the refund - all we asked was that he send back the garments (we provided the shipping label).

He did ship them back, but while they were in transit, he filed a credit card dispute, which immediately removes the funds from our account (plus a fee) - meaning there is physically no money attached to the order to be refunded while the credit card company reviews the dispute.

Realizing he made this far more complicated than it needed to be, he "allegedly" cancelled the dispute and went right back to demanding the full refund plus alterations fee. We told him over the course of no less than six emails he sent us that while we are happy to honor the refund, until the money comes back into our account (if it ever does, which can take up to 75 days when disputes are filed) there was no way to refund him - his bank is holding the cash.

The vast vast majority of Sartoro customers are extremely happy with the quality and service we provide. We just wanted to be done with this person and go our separate ways. In this case, the customer is trying to extort us for a double refund - he has his money back already from filing a dispute and wants us to refund him again on top.

Don't be like this person. We love working with our customers and providing exceptional experiences, but it's always painful to deal with the occasional Mark Voytac.

Noté 5 sur 5 étoiles

Amazing Customer Service and Nice Suits!

The customer service was amazing. This was our first time ordering a high-end suit and it’s for our upcoming wedding. Somehow we made a mistake and our customizations didn’t come through. Luckily somebody reached out right away and we were able to clear up how we wanted the suit customized. It arrived quickly and is amazing. Quality is superb. We also gave extra measurement information to customer service that was taken into account during the tailoring process and the suit fits great. Beautiful color. 10 out of 10 recommend!

14 avril 2022
Avis spontané
Logo de Sartoro

Réponse de Sartoro

Thank you Sedona! We enjoyed working with you to create something special for your big day :-)

Noté 5 sur 5 étoiles

Stunning suits and impeccable fit

Stunning suits and impeccable fit!

I was absolutely shocked after placing this order. I ordered one suit and one shirt, and after receiving the items in exactly the timeframe stated, I tried them on thinking that I would learn my lesson if it doesn't work out. I was so wrong. The suit looked absolutely beautiful, and the fit was perfection. I could not recommend Satoro more highly. Will be a go-to for me from now on!

25 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

High quality fabric & suit fits perfectly

Very happy with my fitted suit in Prussian Teal color and the fabric feels premium (I believe it's silk, cashmere and wool). Fit of the suit is great, and custom lining/piping came out great. Overall, would recommend to anyone looking for a suit upgrade or something a little groovy and stylish!

17 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Great Suit and Company

Great suit, awesome customer service, and it fits great! Bought two suits and they came out better then expected from online tailor. Follow up from the company on size was quick and Andy was quick with questions and advice. I would totally buy another suit from them and recommend them to friends and family!

18 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Andy is the man

I can not begin to explain how happy I am that I found Sartoro. Andy was with me throughout the whole process. Andy was always there, and I called numerous times due to a logistics issue. My windowpane suit fits perfectly, I could not be any more happy with everything.

30 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing product, highlight of my brother's wedding!

By far one of the best product experiences I've had in ages. These very reasonably priced suits are absolutely beautiful and tailored to utmost perfection. The materials and techniques used to create these suits are clearly and obviously of a very high quality, and customisation through the online tailor is easy and convenient. Thanks for the beautiful suits, Sartoro!

20 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolutely beautiful, well-made suits

I purchased an absolutely beautiful suit. They use high-quality material and expert tailoring. I used the digital algorithm for measurements. 90% of the suit fit beautifully on me right out of the box. I had to make some minor alterations (I have a somewhat unusual body build). The reimbursement for my alterations was a cinch and the credit for my next suit came in the same day!

14 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

My husband ordered a custom suit and…

My husband ordered a custom suit and absolutely loves it. The fit is perfect and he was surprised with the high quality! He has already ordered another pair of custom pants and I’m certain he will be a repeat customer in the future.

10 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Stylish and Classy Jackets

Bought an overcoat for winter. Love the style and the look. Comfortable, sleek, and affordable. Well made, with a slick lining on the inside that’s just the cherry on the top. Definitely would recommend!

25 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

My grey tweed coat fits like a charm

My grey tweed coat fits like a charm; it’s slim and trim. And most importantly, it looks fantastic. For the first time in my life, a stranger on the subway remarked how much they liked my jacket. I couldn’t recommend my Sartoro jacket higher.

25 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Quality suit, awesome service!

I wanted an extra special suit for my friends wedding but didn’t really know where to start. A friend recommended me to Sartoro and it was a great experience from start to finish. I had a very specific idea in mind so I set up a consultation and was recommended their ‘Select’ service which, through their expert advice, I was able to design every detail of my suit. When it arrived I was blown away, the quality was impressive and while I had my doubts over the sizing tech beforehand, it fit like a glove! Just a minor alteration was needed on the pants (which was probably more on me overshooting my pants waist size) but they were quick to respond to my request and covered the cost! Definitely the best suit I may ever own, well until the next one from these guys! Thank you Sartoro!

21 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

The Absolute Best

I've now purchased four Sartoro Select suits, one sport coat, and I have another suit on the way. I cannot speak more highly of the craftsmanship, attention to detail, fit, finish, and true customization exactly to my specifications. To get anything comparable on Savile Row or in New York would easily exceed £5,000. At two recent black tie weddings (where everyone was dressed in formal attire), I received numerous compliments on my Sartoro tuxedo, which goes to show just how much the quality and fit stand out.

18 novembre 2021
Avis spontané

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