Satsuma Loans Avis 

Took a loan out to cover some unexpected payments, its was easy to apply and I got accepted quickly! A while after taking the loan out I was signed off of work due to illness so it made it incredibly difficult for me find enough money to carry on paying this loan. I wrote them a letter explaining my situation and they responded with in a week, and have since continuously been supportive, helping find ways that would be best for me to start paying back small amounts.
Would highly recomend this company after my experience!

Dreadful company
Poor customer service, unclear to me on their policy, awaiting review from the Financial Ombudsman. Avoid
Probably they will be in the same situation as Wonga! Get your claim in sooner than later!

Awful service. Phoned to pay off a £100 loans early to find I had to pay £115 on top of a £35 payment I already made.

When speaking to the lady on the phone she took £155.77 instead of £115.77.

Been advised a refund is on the way but am still waiting after 3 days!! They can lend you money in seconds but a refund takes more than 3 days?!

I made a complaint asking for compensation due to them taking more money from me and was just advised the £40 refund is on its way.

On top of this I log in to the online account and the balance owning is still £2.23? Work that one out when I paid early and more than was owed as they owe me a refund.

Stupid company awful service don’t use these

Cleared 2 months early still owing 400 pounds gave me a reduction of 19 pounds. They try and confuse you with stupid jargon. They are basically crooks who hopefully will soon have their licence taken away from them , these people still think they are lending money in the 1980s. I bet their office dress code is a shell suit and a curly perm. Avoid at alll costs or believe me it will cost

I can't even get onto the satsuma site ? What is even happening.

As with many others, an adjudicator from the Financial Ombudsman found in favour of my complaint against this business and they have missed their deadline to respond, i'm not even sure they ever will. The business dealt with my complaint unprofessionally from start to finish and this has taken me over a year to try and resolve. I can only hope that they respond before they go out of business.

needed quick money while away last month and the money was in my account by 9pm. quick easy fast process, nothing to much trouble. Defiantly recommend this company. Thank you.

Made an affordability complaint back in june 8 weeks passed nothing..
Now we are at 13 weeks and they just keep fobbing me off saying they have a back log of complaints and will issue response shortly.
They do not care about your health and finances at all.
Should I stop making payments towards my loans?
I have refered to the financial ombudsman now but just going to drag it on even further.
Terrible buisness who do not care! Soon chase you if your payment is ten minutes late then they want to talk to you!

Would give 0 stars if possible
Despite adjudicator finding in my favour after an affordability complaint satsuma have not replied to adjudicator after 6 weeks! 4 weeks late!!!
If this was me who owed them money and I was 4 weeks late I'm sure they would be very quick to chase me! Disgusting!

I would prefer to give this company no stars! They are such an awful company to deal with. I am still waiting for a resolution to my affordability complaint which has now passed the 8 week mark. I have sent income and expenditure information to arrange a payment plan for the time being while my complaint is being looked at and I have asked them to email me. However, they ring me day and night and completely ignore my emails. DO not deal with this company!

I took a loan because others made my living very difficult and I had to solve a new place to live after illegally evicted,no deposit back etc. I was given a 4800 euros draft check and planned to pay the loan as soon I cash this check. Apparently my ex landlady gave me a fraudulent bank check. How is it possible to pay for a 12 months loan ,double the sum loaned? Is it legal in the UK, or just a way to get rich using others people's misfortuned life events . Like this I'm gonna creat too a loan company and do nothing but get double the money loaned in one year . It's outrageous,

I had been given a loan in moments of financial difficulty, so I owe them the fact that they gave me the loan where other lenders did not.

However, beware of the following when taking the loan (that is all written in the credit agreement that you need to accept before taking the loan). Many people do not read it, but I would strongly recommend you read it and give them a call if this is not clear.

1) The interest rate is big, so for example, borrowing £1000 over 12 months will incur a total interest of £992, which makes the total to pay £1992
2) If you want to settle the loan early (this means paying it earlier than the loan duration), then you will have to pay 28 days interest starting from the date you informed them you want to settle the loan. For example, if your balance remaining to pay is 3 months and you inform them you want to pay the loan 4 months before the end of the loan, you still need to pay 4 months. (I am not sure how legal this is, but this is in the credit agreement)

The most dodgy and unreliable company that you can deal with.... i hope people read this review so that can’t be let down such a bad way after giving all details and have fair credit score ,and the APR they ask to pay is just like SHARK 🦈 company ! NEVER NEVER AGAIN

Now in to their 14th week to investigate a complaint........ theyre meant to answer in 8.

Repeated emails saying they need 14 more days, but that my complaint is being dealt with.

Still never received the statement of loans, interest and charges I requested on the 1st of May, so they will now be reported to the ICO as well as the FOS

Appalling

Approaching 12 weeks to deal with a complaint.

Pathetic.

Haha gem loose. I wonder what department at satsuma she works with

Companies that offer 998% interest should go bust and are only used by people that are massively in debt already. They feed on the vulnerable

never had an issue with satsuma . customers service is good aswell if you need to call them . yes the interest is high but so is every other loan company . it's a shame so many are putting unnecessary complaints in as it just makes the companies go bust .

Poor customer service an interest rates. Go to a bank instead.

I have had an affordability complaint open for almost 10 weeks with them. First they claimed they could not find my details, now asked for a further 2 weeks. I wouldn't touch them. Complaint ready to go to the Financial Ombusdman.

Borrowed 500 they wanted a grand back. Ridiculous. Cancelled it and Gonna pay the 500 pound back on 10th and avoid. Praying on the vulnerable with extortionate interest fees