SaunaKits.com Avis 518

Great customer service. Krizza did an excellent job answering my question. She was prompt, followed up quickly and resolved my issue.

Krizza was extremely prompt in all responses and helped with issues. I have not left more than 3 reviews in my life but I need to in relation to the level of assistance. Thank you

Great product, easy setup and works well.

The sauna was delivered on schedule and installation took several hours. I have enjoyed multiple sessions using the sauna this far. It takes 60 minutes to get to 125 and 90 to reach 140. The Bluetooth is great for music. I'm loving it so far!

I worked with a customer service representative named Matthew. He was very helpful, knowledgeable and polite.

Krizza was great at keeping us informed on our delivery time and answering any questions we had while we wait for our sauna. Delivery is expected to be this week and cant wait to use it.

In contacting Nordic Sauna I was referred to John Adams. I cannot thank him enough for the time, effort and patience he had. He was there through several choice changes and was amazing in answering all of my questions. I will not hesitate to refer everyone I know to John.

Eric was very prompt in addressing my needs, and kindly answered any questions I had. I ended up changing my mind about which sauna I wanted, and he was able to cancel my prior order to process my new one in a matter of minutes.

The staff at Nautica is extremely responsive and helpful. Can’t wait for our unit to arrive!

Delivery is when they said it would be, so easy to put together, (follow directions makes life easier ;-) ) . We have been using it since we got it put together, hubby had to make 1 message to fix what he hooked up backwards. I can't believe how much better I feel! Wish I had known how great an infrared sauna would improve my health!! Finnmark is the best, love, love, love it!!

Friendly, prompt, helpful, and provided a wonderful result.

The customer service while ordering the sauna was excellent. Matthew was very responsive and a great help in getting the order put together.

Extremely helpful and patient.
Very knowledgeable, I felt he really cared.

Ordered a Sauna through Nordica Sauna and cannot be more impressed with their customer service and support through the entire process! We had some issues with the sauna delivery not being able to make it to our house due to a recent heavy snowfall but Krizza our customer support rep was top notch with their communication and ultimately resolving our delivery issues. They were also able to send a replacement part for a piece of the kit that was damaged along the way and also get us in contact with an installation professional to answer additional questions not covered in the installation kit instructions. Nordica Sauna goes above and beyond and would highly recommend ordering a sauna kit through them, they have your back!

Matthew was very helpful with my Finnmark FD-4 order.

The sauna was easy to put together as instructions were detailed and clear. The sauna works as advertised, heats up quickly and has been a great addition to our excercise room.

Delivery was well coordinated and confirmed ahead of time. The 2-person delivery team was very friendly and brought the palette to the bottom of my driveway without issue.

Nordica Sauna made my purchase of our golden Designs full spectrum sauna extremely easy from the start, first off by being very helpful with all my questions about the many different types of units that they offer also I was looking for a certain size unit to fit into a particular area of my house, my rep Eric was very helpful and responsive in getting me all the needed information, which was very helpful for me making my purchase.

Great customer service - Matthew answered all of my questions (quickly and thoroughly!) and he set me up with a great sauna. No complaints.

They were very help full the manager John Adams was great and very helpful.