SaveOnLens Avis 2 680

TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

They went the extra mile for me! I recently returned from Colombia South America where I had been for 8 months. In Colombia it’s much easier to buy contact lenses than in the USA. You just go... Voir plus

Noté 1 sur 5 étoiles

beware my data got leaked on this site- not a secure merchant - Response to seller comment - if i announce my full email publicly its gonna be worse. anyhow - trustpilot does not allow email address... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I truly cannot speak highly enough about this company. Not only do I ALWAYS get a response when I email/call, I am greeted with such pleasantries that seem to no longer exist these days. I require a r... Voir plus

Noté 5 sur 5 étoiles

First of all I have always received quality lenses from SaveOnLens. In late September my order got lost in transit. I contacted customer service and within very little time my entire shipment was re... Voir plus

À propos de l'entreprise

  1. Fournisseur de lentilles de contact
  2. Magasin de vêtements

Informations provenant de diverses sources externes

SaveOnLens.com provides the same contact lenses prescribed by your eye care provider at a much lower cost. You can save 25% - 70% on brand name contacts and have them delivered to you fast and easily.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Consistent and reliable

Experience has been consistent. Contacts show up unless than 2 weeks. The reminder when refills are needed is great too! I have a strong prescription so knowing they have my strength keeps me coming back. Prices are continuing to rise, but seems like everything in life is that way right now.

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Customer for over 30 years.

Have been a customer with SaveOnLens for over 30 years with at least 130 transactions made. Every transaction has been on time, carefully packaged and with the same excellent quality.

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Service and Quality

Great prices, fast dependable service!!! This is my go to website to purchase my contact lenses. I highly recommend this company, and have purchased my contacts from them for years. Trustworthy and excellent service, as usual! Don't hesitate to buy your lenses with SaveOnLens. A service you can count on for a peace of mind.

10 août 2024
Avis spontané
Noté 5 sur 5 étoiles

10 Years - Happy Customer

I've been ordering contacts from this company for almost 10 years and have never had an issue. Customer service has always been excellent and delivery right on time.

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Save-on-Lens always provides the very…

Save-on-Lens always provides the very best customer care. The staff are all so supportive, efficient and friendly. I always receive my contact lenses in a very timely manner. I would highly recommend them for anyone seeking outstanding care and service in ordering contact lenses.

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Was recommended by my brother who’s…

Was recommended by my brother who’s been always ordering here and decided to try them out. Took a while to find the lens I wear on the website but other than that, it was quite smooth. Quite comfortable and feels the same as what I wore previously.

5 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Best place for contacts

Always have my brand in stock. Never have any problem with ordering. Ships to the US effectively every time. And I can setup auto renew/remind to refresh my stock!

18 août 2024
Avis spontané
Noté 3 sur 5 étoiles

This used to be my go to site

This used to be my go to site. Loved everything about them. Great quality. But idk what happened with prices . They keep going up and can no longer afford them. Looked at other sites that are way cheaper. $140 is insane for contacts :/

16 août 2024
Avis spontané
Noté 1 sur 5 étoiles

I no longer purchase from this company…

I no longer purchase from this company as there are much better, cheaper options. Their prices have gone up 22% over the past 2 years on the lenses I purchase.

Save on lens is $120/box compared to online and brick and mortar stores that are in the $73-$99 range/box for the same lenses.

$99 is the 2nd most expensive option from a different company AND that company almost always offers a 15% coupon, free shipping and are also on Rakuten for additional cash back.

Save on lens is stingy with coupons, sending a 5% coupon very occasionally. Shipping also takes FOREVER through sav on lens compared to other online contact lens retailers.

I can save at least over $60 for two boxes by buying from a different online retailer that provides the same service allowing you to "snooze" the prescription request for um, later upload if you choose.

I contacted customer service twice regarding their price increases and they didn't bother to respond to a customer who was loyal for over a decade so I am leaving a review here.

There is really NO reason to continue to purchase from SaveonLens.

Edited to add: Now they are threatening to take my review offline if I don't provide them with my real identifying information. They do not need that information. My review is stating facts regarding prices, discounts and coupons.

29 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and communication

Excellent service and communication. Received my ordered contacts in less than 24 hours. Product was fantastic and I haven't had any trouble. Will definitely order again. Recommending to family and friends.

30 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I was on the fence with ordering with…

I was on the fence with ordering with this company but it has to be be said that I am Very pleased with my shipment. Package was delivered via snail mail within 7 days of my order, exactly what I paid for.. My statement today coincides with others reviewers, expect to arrive within 7 to 10 business days. Will purchase with this company again. To those expecting a stork to deliver via overnight read disclaimers a little more carefully. You pay for this company to expedite the order within 24hrs. In other words your order is bumped and filled in front of the line. I did not pay for expedited, and received an email 2 days after my order was placed, that my order was filled and was provided a tracking number with usps. Exactly as the disclaimer stated.

For those needing contacts lenses right away its probably better to see your optometrist for an emergency pair while you wait for your order to be delivered. Any reputable office will provide a sample free of charge. I've been wearing lenses all my life and know when you get down to the last box, place an order. Don't leave negative reviews on a honest company because of your own neglect. Go be Karen's elsewhere. It almost costed this company a new customer.

15 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Very much scam likely… I think they…

Very much scam likely… I think they paid for the good reviews. All of the low reviews have the same issue that I am having. I have not received my order and I paid for overnight shipping. Do not order from these people.

13 novembre 2023
Avis spontané
Logo de SaveOnLens

Réponse de SaveOnLens

Hello Latoya,

Thanks for your review.

We apologize for the inconvenience. Please note your prescription was on back-order with the manufacturer Bausch & Lomb. As confirmed in our emails, the order has been fully refunded last week.

Best Regards,
SaveOnLens

Noté 5 sur 5 étoiles

I really had no expectations for this…

I really had no expectations for this website and was actually a little skeptical. I tried to order from another supplier but there were issues and had to ask for a refund. I came across this website because I didn’t want to pay for an eye exam when my vision hasn’t changed. I also read a review where the person spoke highly on how fast he gets his contacts… HE WASNT LYING!!!!! I ordered and paid for express shipping and I GOT MY CONTACTS THE NEXT DAY!! I was soo happy especially I ran out of contacts and have been abusing my last pair. I will only be using this website going forward.. it was soo easy to use and the price was honestly very competitive. Very very impressed!

26 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I have not used this site yet

I have not used this site yet. However, I plan to very soon. I came to trust pilot to help me make my decision on whether I will order from them or not. With the help of trust pilot I will be purchasing from this company. Not only because of the tons of positive reviews I don't make my decision based on that but on how well a company responds to negative reviews. I must say this company has its responses on negative reviews on lock. This is a company one can trust. Thanks trust pilot

17 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Perfect Customer Service

Today I received my contacts a day early...they arrived from Canada in record time...had to be special ordered. From start to finish had a great experience...all positive! The agents took time to stay in the loop with my order. I truly appreciate how this company is all about customer service! Thanks team for making my day!

21 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

I really like this site

I really like this site, the selection is vast and the prices are very reasonable. Recently I placed a re-order and my normal brand was available, but they were back ordered for the line that I wear. I got a call next day (shoutout to Jesse C!) to let me know about the situation. I was able to update my order, over the phone, on the spot. In general I do not monitor my email inbox often, so this call saved me from several days being ‘contactless’.

24 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Experience!

On 1/17/23 I needed a detailed receipt from almost two years ago (3/24/22) so that I could make a claim on my FSA. I was shocked that they provided the same day! Way to go Support Team, y'all Rock!

17 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Qualtiy & Service! Wow

First of all I have always received quality lenses from SaveOnLens. In late September my order got lost in transit. I contacted customer service and within very little time my entire shipment was replaced at no cost to me. Shout out to Taylor Z who kept me informed via email. I continue to purchase my lenses there and recommend this company.

10 octobre 2022
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus