SaveOnLens Avis 2 680

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

They went the extra mile for me! I recently returned from Colombia South America where I had been for 8 months. In Colombia it’s much easier to buy contact lenses than in the USA. You just go... Voir plus

Noté 1 sur 5 étoiles

beware my data got leaked on this site- not a secure merchant - Response to seller comment - if i announce my full email publicly its gonna be worse. anyhow - trustpilot does not allow email address... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I truly cannot speak highly enough about this company. Not only do I ALWAYS get a response when I email/call, I am greeted with such pleasantries that seem to no longer exist these days. I require a r... Voir plus

Noté 5 sur 5 étoiles

First of all I have always received quality lenses from SaveOnLens. In late September my order got lost in transit. I contacted customer service and within very little time my entire shipment was re... Voir plus

À propos de l'entreprise

  1. Fournisseur de lentilles de contact
  2. Magasin de vêtements

Informations provenant de diverses sources externes

SaveOnLens.com provides the same contact lenses prescribed by your eye care provider at a much lower cost. You can save 25% - 70% on brand name contacts and have them delivered to you fast and easily.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Terrible service

Terrible service, overcharge for lousy delivery service (twice as much as what it actually costs) and just make a bunch of excuses when you contact them. Never use them again.

31 mars 2021
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Réponse de SaveOnLens




Dear Ron,

Thanks for your review. I am very sorry to hear your experience.
Kindly note because of the covid-19 and adverse weather that we had a bit more than a month ago, all delivery may experience short delay. Unfortunately this is beyond our control.
Our shipping rates have been the same for the last eight years. All our shipping rates are post at our website at: ttps://www.saveonlens.com/shipping_info_us.htm and they are disclosed before check-out.

Kindly advise your order No. and let us know if there is anything we can do to facilitate your order.

Best Regards
SaveOnLens

Noté 5 sur 5 étoiles

I ordered 4 boxes of Acuvue lenses by…

I ordered 4 boxes of Acuvue lenses by express shipping and it literally came in 2 days by UPS. The lense seems to be genuine as what you would get from a clinic as I'm able to wear without any problems. Quite impressed with their speed and service so far.

29 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

The slowest shipping ever they…

The slowest shipping ever they literally hold your order unless you pay extra for faster shipping its a rip off they would be great if they just filled the order in a timely manner instead of blaming shipping speed on the carrier I can get a package in 3 days from California to Tennessee with the cheapest post. It has been over 6 days since I ordered my contacts and they haven't even left the warehouse.

25 mars 2021
Avis spontané
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Réponse de SaveOnLens

Dear Paul,

Thanks for your review.

Please note your order was placed with free standard shipping. Kindly note as indicated on our shipping page, there is a processing time-frame for all standard shipping orders before shipment as they are in queue. As your shipping method is USPS 1st Class for standard shipping, the shipping time-frame would be at the mercy of USPS. If you want faster processing and delivery time, it would be a good idea to select express shipping.

Best Regards,
SaveOnLens

Noté 5 sur 5 étoiles

I always order my contacts from…

I always order my contacts from saveonlens and never have an issue. I also ordered contacts for both my children. Shipping is fast and they call if there’s ever an issue. Been using them for years!!

28 janvier 2021
Noté 5 sur 5 étoiles

Best Company Evet

This is the best company I ever ordered from . The staff is knowledgeable and courteous. I have special order contacts and Jess is the very best most professional patient person . No one has ever been able to help me for year. I have been to several doctors and vision places no help at all . This man is amazing and I am grateful I found this company . Believe me you will not be disappointed.

16 janvier 2021
Avis spontané
Noté 2 sur 5 étoiles

Paid for expedited shipment and there’s hiccups in ups

I ordered some contacts and paid one day shipping and didn’t get my shipment until a week later due to an ups shipping problem. It defeats the whole purpose of paying so much money for a one business day shipping price.

17 décembre 2020
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Réponse de SaveOnLens

Dear SM,

Thanks for your review.
I am very sorry for the inconvenience. Unfortunately UPS had lost your order in the system. After investigation, another order was resent by Overnight Express and delivered successfully.

Warm Regards,
SaveOnLens.com

Noté 5 sur 5 étoiles

Love this company

Love this company. Their customer service is beyond stellar and is exceptional. They’re excellent at communicating with their customers and always work to resolve any issues in a timely manner.

17 décembre 2020
Noté 5 sur 5 étoiles

Fast

Fast, precise and courteous service !

Order with confidence

17 décembre 2020
Noté 5 sur 5 étoiles

I have been a long time customer

I have been a long time customer. Long time. I have consistently received excellent service and customer care. Any concerns I have ever had have been regarding the best method of shipping in order to receive the product when needed. They answer the phone and my questions quickly and efficiently. I am a forever customer.

13 décembre 2020
Noté 5 sur 5 étoiles

Incredible fast service

Incredible fast service, good communication, quality product. Will use again and highly recommend. Also Great Pricing!

11 décembre 2020
Noté 4 sur 5 étoiles

The lens itself some seem to not stick…

The lens itself some seem to not stick to my eye. They do not feel the same as the ones I get at a doctors office.

10 décembre 2020
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Réponse de SaveOnLens

Dear Kami,

Thanks for your review.

We are sorry to hear about your experience. Kindly note we are more than happy to assist you to identify the problem. Please note we do not make the lenses ourselves as we order all our lenses directly from the manufacturer

If the Acuvue 2 do not fit well, it may mean this particular lens no longer works for you. If you have any concerns regarding the quality of the lenses, you may relay your concerns to the manufacturer Johnson & Johnson directly.

Best Regards,
SaveOnLens

Noté 5 sur 5 étoiles

Best place to get lenses

Best place to get lenses - great prices, fast service. MUCH prefer using the site to order my replacements vs paying office prices. Selection is amazing as well.

10 décembre 2020

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