Scanlans Avis 

Our flat of nine flats was taken over by Scanlans. After my initial scepticism at the idea of a new management company my fears were alleviated by Nicola Hall. She has worked with the leaseholders to maintain our property along side the landlord and proven to be honest and reliable. There have been teething problems but Nicola has communicated every step and helped where possible 🙂

I have been dealing with Ian Magenis (partner) whose main aim is be as unhelpful and antagonistic as possible. Over 10 months since I originally requested my data subject access request and I have still not received.

ICO have had to get involved and tell them they have to supply however they keep delaying and I have had to go back to the ICO.

I own my property and they left me without my main bathroom for over a year due to a communal leak and Scanlans using substandard contractors. I spend 12 months being lied to, fobbed off and inconvenienced then when you make a formal complaint Ian gets involved gaslights you, refusing to speak to you verbally to ensure a thorough investigation takes place and gives you a computer says no response.

He spends his time blaming you or the directors who employ Scanlan’s but refuses to give you their details or allow you to speak to them.

Once I have my DSAR I will be taking legal advice because the only way these bully tactics from this company will stop is if people hold them accountable.

Also the way they run the accounts is questionable, I wonder if they are ever audited as every year we get a considerable increase (which I get due to cost of living) however because we have yearly increase to account for this I don’t understand why we are always having additional charges added in for previous years over spend and in some cases charges for overspends for two year previous.

Louise has provided me with great customer service throughout the process so far of providing everything I need to sell me property and make sure that my account are up to date so that there are no delays.
I was a bit apprehensive when we sold as know that it is sometimes not easy to even get in touch with the management companies let alone them be helpful but I have been proven wrong.

They ought to be call scam lans, I pay a extortionate service charge for a coach house of 41.60 and people in bigger house are only pay 12.50 .to 25 and they do no work, get no help only excuses they should be stopped and this racket stopped ripping of people.

If you can avoid this company, do so!

This company provides shoddy workmanship. Has to be constantly chased to do jobs that should be done routinely.

Then, in the middle of a cost of living crisis they see fit to increase their charge by 40%!

Oh, and they call that a slight increase!

Unbelievable!

I genuinely cannot express how disappointed I am with the service of this company and I will never purchase a flat again where this company is the management company. No accountability whatsoever!!! Rude responses from Account Management and the site is not being managed whatsoever. I have cleaned the communal areas more than the
management company has!!!

I have been extremely impressed with the customer service provided by Nicola. She has a fabulous courteous, professional manner and is quick to reply. Our query was dealt with efficiently and I have no complaints whatsoever. I look forward to working with this company going forward.

Always found dealing with Scanlans a good experience. Nicola hall has always been helpful and courteous. Good company to be associated with

Our building transferred to Scanlans in June 2022, the previous Management Company not being too good. Having identified an issue with excessive electricity bills I raised this with Nicola. Turns our the previous company had been paying over estimated bills for several years and not submitting meter readings. Nicola has worked hard over the last 18 months with the supplier, who are not over helpful, to correct the problem resulting in a credit of £1300 for overpayment.
She is quick to respond to any issues and get them resolved.
Thanks for all your hard work Nicola

Racism & Harassment. Resident complaints made by British white people only, are actioned without evidence. If you don't fall under this tick box exercise, then you do not exist on the planet or have a valid opinion! Scanlans have subconscious bias, are emotive decisions motivated and unable to remain impartial with their flawed complaints process. Run a mile! Another company that adheres to the post office scandal and full of corruption.

Over the years I've always found Scanlans to be very helpful whenever I've had a query, and always provided me with updates on the property and any changes in legislation when needed. I couldn't recommend them highly enough.
A customer of theirs for 20 plus years
Jimmy

Scanlans is managing the building I have a flat in. They do a terrible job, unhelpful, unresponsive, and very little organisational transparency.
Never clear where your money is going or what services are actually being provided.
Chloe Kennedy is consistently unavailable and unsure of what is going on.

Mairead has been extremely helpful with assisting us with documents required to remortgage our flat. She has been very polite and friendly and quick to act when needed. Credit to the company!

A very professional service . Having explained my problem ,my queries were dealt with quickly and comprehensively . The two people that I have dealt with, Steph Payne and Louise Phillips , were polite and knowledgeable . Thank you !

Nicola is very fast to address any outstanding issues to ensure they get delt with immediately.

She responds very fast, the job gets completed as soon as possible. She never disappointed me and I know I can count on her. I highly recommend her service.

Thank youuu!

As an experienced contractor who has dealt with multiple management companies, Scanlans and Nicola have been a real pleasure to deal with.
Nicola will listen to professional advice and determine what is best for the block and situation. I am always happy to go out of my way to sort issues for Nicola and her blocks.
Would recommend Nicola and Scanlans to anyone looking for a new management company to take
over there management of a block!!

Nicola from Scanlans has been of most help to us over the last couple of months since taking on our property building from previous management company.

Everything we have asked her has been actioned, any correspondence needed she has has been kind and efficient.

We recently had a leak in our roof and this has been completed in a timely manner as actioned from her. Her responses are always on the day.

Always professional and so helpful.

We have had more actions from this company than ever before with the 2 previous.

Very grateful for them overseeing us and always there when we need them.

Thankyou Nicola and her team!

We are most fortunate to have Susana Romao as our contact at Scanlans. On 5th October ahead of our AGM she made time to undertake a site visit and more fully understand present concerns and problems on the development. She proved an excellent Chair at our AGM in both allowing people to raise points most important to them but keeping proper control of the meeting. In day to day matters we have found Susana to be most receptive and helpful - particularly when called upon to deal with one or two recent emergencies.

This company is bullying private leaseholders into making voluntary contributions instead of Section 20 ones. Its letters are extremely threatening . No soft skills at all ,just bullying and threatening.

Scanlans are an extremely unprofessional, incompetent company whose service as property managers is not even worthy of 1 star.

I have lived in my apartment for just over two years and from the outset complained about the appalling level of service provided and the ongoing breaches of the Lease.

Every aspect of the communal areas, both interior and exterior, is neglected and fallen into a despicable state of disrepair.

In the two years the service charge has increased by over 30% to almost £140 monthly with nothing, or very little repair or maintenance, being done.

The carpet, which is almost 20 years old, has extensive black staining on every stair and on landing and the metal stair strips are black with rust; the walls are covered with black marks, chips and scuffs; the wood work around doors is rotten with all paint totally worn off; the car park is covered in debris and moss; there are no shrubs in borders and bark is in many areas very thin or non existent; the patio is covered in debris with weeds along borders and dirty slabs that are never swept or cleaned; the driveway is filthy, covered with a black stain; the doors to meter boxes have completely fallen off; windows are dirty and not cleaned all year. I could go on …

In response to my complaints Scanlans continually make assurances that they are going to review any maintenance or repairs to be actioned, or mostly deny that there is a need for any improvements, arguing that the severely neglected areas are ‘acceptable’.

It is like banging your head against a brick wall trying to communicate with such an indifferent company whilst being subjected to living in slum conditions.

If I had known what Scanlans were like I would never have purchased a property allegedly ‘managed’ by them and would advise anyone to avoid this company at all costs. The experience has been highly stressful and my only desire is to sell up and move out.

Their behaviour, ineptness and lack of accountability is nothing short of criminal.