Scanlans Avis 

Very helpful, quick responds. Always a pleasure to deal with Susana

As an investor, I have had experience of several Management Companies over a long period of time and, without doubt, the service I received from Alex Normand of Scanlans in Manchester has been outstanding. She always replies fully and promptly and nothing is too much trouble. Life can be stressful dealing with tenants and property matters but Alex has made my life so much easier.

It’s always a concern when things go askew and you need help from your managing agents but I must congratulate Nicola Hall Assistant Property Manager of Scanlans Property Management for the speedy and excellent services she offers
I appreciate her professionalism
5 star *****

Overspend on service charge every quarter yet never seem to have visibly maintained anything in the block.

I recently spoke with Steph regarding a property issue I had and she was incredibly helpful, in fact she went above and beyond the norm. It’s customer service like this that makes a difference so thank you very much Steph!

Scanlans manage the building I live in and I have got to say they are the most inept and arrogant company I've ever dealt with. It's a large tower block with floor to ceiling windows, so how often do we get the windows cleaned? Once a year at best!

Communal areas have deteriorated steadily over the last five years: dirty carpets, walls marked and stained, water ingress from the roof. The courtyard outside is a deathtrap when it rains, but Scanlans refuse to clean it.

There has been a 50% rise in service charge over the last three years, and the level of service has gone down!

Agency staff who are employed by Scanlans are a joke, they sit and play on their phones all day whilst the agency who supply them to Scanlans is ran by Scanlans!

The partners of this company are vile people!

I have a maintenance issue for coming up to 3 years that i have been given excuse after excuse for the job not being done. I pay my maintenance charges in full on time, which i have seen an increase of £100 a quarter in that time. There has been 2 maintenance managers that i have dealt with and both have been of no help at all. What are they paid to do ?

What exactly are we paying for ? If i withheld my maintenance charges they would be on to my in a flash. This company is a waste of time.

Having had experienced the 'services' of a number of Property Management companies over recent years my expectations were somewhat limited. However, a particular member of staff at Scanlans in the Birmingham area really stands out. She is highly efficient, diligent, reliable and intelligent in her decision making with regards to how best to look after the building and those who live in it. She has risen admirably to every challenge and there have been quite a few! I have not mentioned her name as per the guidelines for writing a review but I will happily elaborate if asked by the Scanlans senior management team.

Susana has been amazing and anything I have asked to be sorted she has reacted to immediately.
The development is much improved, since Scanlans came on board.

I have lived in a property for 5 years where Scanlans are the management company.

The only good point is that the communal garden is looked after and regularly maintained but the service charge that we pay monthly seems expensive considering this seems to be the only benefit.

Since moving in, we have received high unexpected bills asking for extra money for the electric gates to be maintained, which we would expect to be part of the monthly service charge.

Residents also were fined for not displaying a ticket in their (or their visitors) vehicle when parked in their own cark park spaces. When discussing this with other residents, nobody had ever had an issue with someone else parking in their space and everyone felt that these fines were just another way for Scanlans to take more money. Scanlans only removed the fines when they were confronted with a piece of paper signed by every resident, claiming that it is ridiculous to be fined for parking in your own parking space, especially as a homeowner.

In addition to this, my household never received a new fob for the electric gates when these were sent out. We have been charged £50 for a new one, but when looking at this model online, the retail price is between £17-£25. I don't understand why it is double the price.

Despite paying the service charge, I'm left wondering when the next unexpected bill will arrive and why we seem be charged so much for receiving so little.

After looking for more information on Scanlans online the first two things I saw were: 1) Scanlans having a huge boost in annual revenue. 2) Scanlans failing to address concerns raised by multiple residents across different estates regarding fire and safety. It really doesn't look good and doesn't give me much confidence that this company cares for more than just getting more money.

Awful company. Mismanaged and negligent. Failure to carry out even the most basic tasks, no routine maintenance. Allowed gutters to overfill by not removing leaves and debris, this caused irreparable damage to possessions and to my apartment. No assistance, out of hours team appalling. Service charge paid and ABSOLUTELY NOTHING back aside from having to replace possessions at considerable expense due to complete incompetence from Scanlan's. A bunch of thieving inept crooks that couldn’t even manage a wendy house.
Avoid them at all costs.
Edward Scurr

I am in the process of selling my property (managed by Scanlans), and had to request a management pack. Steph Payne dealt with my case, and has been incredibly helpful throughout. They answered my questions, and sent me my documents quickly. I recently emailed Steph again (months later) requesting an updated document, and they responded in minutes! Very happy with the service, thanks!

Absolutely poor management that take your money but fail to improve or even maintain a safe building for residents.

Good at collecting... Bad at spending and maintaining.

One star because I cannot go lower. This company is not maintaining our estate. The weed growth is wild and the play parks are broken and they refuse to fix. Bins overflow with rubbish. And to make matters worse they do not pay the electricity bill for the street lights and for some reason I’ve had the debt collectors come to my private house to claim scanlans debts.

Very difficult to get in touch with.
Have a disconnection letter for the landlord supply which Scanlans are responsible for. Very poor minimal maintenance of grounds. Would not recommend if you want happy tenants

Always very professional, as Director of large development in Manchester I have been continually impressed at the service level and knowledge of the staff.

Everyone is always very happy to help and you talk direct to Property Managers NOT a call centre with a robot.

Christian T is amazing thanks for all your hard work !

I am a contractor for Scanlans and they manage a site I own a property on they are very helpful in the workplace and on site.
I wouldnt recommend any one else on managing sites and a pleasure to work for always taking that extra mile for contractors and customers.
Especially Victoria in accounts and property managers justine Greeson, Amanda woods ,Christian Taylor and Ian magines.
Thanks sean
Director and contractor

We've had nothing but issues with Scanlans.

It ought to be unnecessary to air dirty laundry, however, there appears little other recourse.

Worse than useless. Chase for responses never getting a reply.

Considering how much we pay them it feels like the customer is an inconvenience.

Don’t live up to the values they state are at the core of their business; but they are quick enough to send demands for money, and get solicitors involved for non-payment.

Caused me so much stress and anxiety but why should they care.

We overpay for a service we don't get.

We've received a massively uncompetitive service charge bill demand since 2020 and they include the insurance hikes within the service charge instead of sending us a separate bill.

We still haven't had a copy of the insurance certificate and documents for 2022 which by law they are required to give us, despite many people requesting it since January. I assume they are behind with schedules. Understatement, and as I understand it, this is a requirement not a timescale they aim for. How our director signed off on the 2021 and 2022 service charge bills without it I cannot fathom... oh yeah, not really in their interests to challenge.

No actual paper accounts issued to residents who are not on the "Portal" despite being REQUIRED to issue them by June 2022. I assume they they think that all leaseholders have now signed up to the "Portal" (where you view all documents electronically); but, I would like to make them aware that some people are not, and there are some who would still like to be contacted by post! No comminication asking us if we would like to go paperless either to save the planet?

Huge number of discrepancies, and queries not responded to. We complain to our property manager, but his inability to communicate with us all, in a timely manner, means that we have to go escalate it to the CEO manager, and even then we still don't get replies! I honestly think they believe not replying means I can't escalate it further this time.

Faulty fire alarms take weeks to fix. A fire door on our development was damaged nearly 4 months ago and not fit for pupose, and only just been badly repaired, via a sole trader who may or may not be qualified to fix and repair fire doors.

Given that we have spent the last 2 and half years living in premises that are a fire hazard according to the fire brigade, without any current updates on where we are at with remediation works; it is no wonder most people are experiencing a detrimental effect on their mental health, which is also compounded by the extreme pressures of the cost of living, and other issues.

Scanlans have recently taken over the block where I own a flat. I wanted to leave a review for Nicola who went beyond the requirements to provide an excellent service with great care for circumstances outside my control that caused me an issue. I would prefer not to give exact details but the behaviour of another party led to me being out of pocket and Scanlans, without requiring to do so, supported me with that problem by providing the information I needed for free. I am very thankful for the kind gesture.
Many thanks