Scanlans Avis 

Constant issues, poor communication inflated service charge demands, bullying tactics with legal letters for missed payments even though payment request was not made. Just a poorly run company from top to bottom

Horrendous company, we are still waiting for vandalism damage to be repaired in our apartments. At one point hall way carpet was set on fire, these apartments contain families with young children living in. To date nothing has been done & to top it off they have put our charge up. Blood will be on yours hands.

No stars . WARNING to prospective purchasers of apartments . Do check who is managing the complex & if it is Scanlans PM, think twice..check out the internal communal areas, bin storage etc carefully. They would not satisfactorly repair the leaking roof of our building & as a result we have rotten insulation in the attic space above, giving rise to damp & cracks on ceiling and walls in one of the bedrooms. They employ dodgy contractors , with no oversight. Remember leaseholders you pay for this deplorable 'management' in your annual service fee. With Scanlans in charge the value of the apartment has decreased.

A Scanlans' surveyor was assigned by RICS to produce a stage 1 report for a boundary dispute. He produced a report in which he stated that the boundary hedge ran a different line from that shown in the Land Registry which would have given my neighbour several meters of my garden. In the report he stated that the hedge was near to a tree in my garden. However the plans in the report of the hedge showed the tree in my neighbours garden. I pointed out this error immediately and that his plans did not match aerial photographs. He denied that there was a problem, then produced another plan moving the position of the tree on to the boundary. I complained to RICS. They said that they could not comment on the work of one of their members. I commissioned an GPS engineering survey, which confirmed that the hedge did run along the Land Registry boundary and showed that he had swapped the measurements of the width of the gardens. I filed a small claim against Scanlans, which after many months was found in my favour. During this time Scanlans themselves denied that there was a problem with the report and that by commissioning a second survey, there were now two opinions. Would I use Scanlans- No, Would I recommend the RICS Neighbour DIspute Resolution Service, which advertises itself as considerably cheaper than the courts- No, all it did was produce an erroneous report I could not challenge. If I had another boundary dispute I would commission a GPS survey of the boundary and get that compared to the Land Registry plans and mediate with my neighbours through solicitors.

I bought an apartment towards the start of this year and Scanlans are the property management company, the level of service is terrible and they simply do not work to resolve issues raised by residents.

I do not drive and rely on using my bicycle for work etc and the lock on the bike storage shed was broken even before I moved in. I raised it with the point of contact on the first few days of moving in. I also mentioned that likely because of this, the communal areas are being used to store push chairs and bikes etc which makes the apartments look very untidy.

7 months later nothing has been fixed, despite following up multiple times in that period as well - I even spoken to a Scanlans employee in the car park but not even that helped. It has been 6 weeks since my last chaser but still no reply or attempt to get anything resolved but they’re very quick to follow up when they’re wanting money from you.

The only thing I can say is that having read other reviews, they actually do maintain the gardens in my development but that is about it.

At this point I’m just being ignored, yet I’m being asked for upfront payments when they’re not providing a satisfactory level of service.

I’m not someone who usually writes these reviews but I want to make sure that Scanlans management are aware of the shocking way their employees deal with tenants.

We currently pay £35 per month service charge for grass cutting. The level of service from Scanlans is extremely poor. They often increase the service charge but are not able to explain themselves when challenged. None of the clauses within our lease are policed and we have some major issues on the estate, including unsupervised kids / babies running around the car park and dog fouling. I definitely wouldn't recommend Scanlans.

This company is an absolute joke and shouldn’t be allowed to manage any estates, they took our estate over from Taylor Wimpey around 2017, they are supposed to maintain the estate to the same standard, my estate looks like a run down dump! Gates broken, park falling apart and in poor repair, holes in fences, nice gardens now non existent, they take money, don’t answer emails, full of false promises and lies in general are just a waste of money, stay well away if you have a choice.

An Absolutely disgusting company. Kicking a disabled person out of the home THEY own because Scanlans has NOT kept up with proper fire safety management. This story has gone international. being reported in Spain already. Local MP contacted. Shame on you Scanlans

We had a flat at Belgrave heights Darwen ,Scanlan were a joke ,they did nothing, gardens, windows,cleaning common areas ,but still took the money, it was that bad my partner used to do the grass to keep it tidy. They then decided to raise the charge to 3times the amount, we then all decided to change company, much better everything done properly. Scanlan should be written off as an absolutely disgusting company. If in the future we were to buy another property if Scanlans name came up we would not be buying.

Disappointing and extremely poor service.

Poor service hoping this company will be replaced with another property management company very soon, any requests seem too take forever too complete if completed at all, constant mistakes made when addressing issues, I’m sure their are much better options for property management rather than giving this incompetent company your contracts. Poor service experienced for last 5 years and no evidence that the service will improve,
If it’s a good service you desire scanlans property management West Midlands are not the company too provide this,

Great friendly efficient service , thank you Miriam at Manchester off for being so understanding and helpful

I have been a landlord for over 25 years and Scanlans have been my property management company for over ten years now for a property I own in Birmingham. They have very good with various issues throughout the years but in particular I would say Mairead Geoghegan (Property Manager) has been nothing short of excellent in her pro active approach in supporting me in resolving a couple of difficult issues that I could not deal with directly as I reside in Scotland. Well done Scanlans.
Martin Sloan

Louise Phillips took my call when I rang the Birmingham office to clarify a few issues. I was very pleasantly surprised by her friendly, polite and "can do" approach to each of my queries. Everything was solved (and followed through) effortlessly in the ONE call. This was such a refreshing attitude which is sadly, a rarity these days. Louise you are "a gem!" Thank you so very much.

I own an apartment in a Castlefield building (Manchester) which Scanlans manage. Their management of the building has been consistently excellent.

- Their accounts and reporting is always prompt and accurate.
- All of my questions/concerns have been dealt with straight away.
- The property manager for the building is very good.
- Service charges have remained constant.
- The building is in good condition, and maintained well.
- Scanlans have also improved both internal and external communal areas, and are taking steps to make the building more eco friendly. All of this has been done within budget.
- Scanlans are also proactive regarding any changes in legislation, and keeping tenants updated on any building works/improvements.

In summary, I have nothing negative to say about them. They tick all of the boxes.

I have worked alongside Scanlans Property Management now for several years. They are very approachable and have kept me well informed of all accounts and actions over the years. May I personally thank Miriam Unsworth for her continued hard work and patience with our housing estate and for keeping things in great order. I have now moved on but I am sure the good work will continue.

I have had reason to deal with Scanlans over a number of years. The company have been very helpful with the advice and support it has given me. The staff have been courteous and efficient. They have always been prepared to listen and explain issues that arise with a leasehold in a large block of flats. The company send regular updates and keep me informed of any issues. Miriam in particular has been very helpful.

24 hours without water... Absolutely horrendous management in every aspect. They have sent letters about how proud they are saving money on the heating pump for the building yet it’s failed over 4 times being left with no water on several occasions.
Hallway was vandalised over several months ago and still has not been repaired. The carpets and general cleanliness is absolutely abysmal.

Of course they have now lost the management contract to our building and since the “handover” began they’ve lost all interest at all, the bin stores a mess, they don’t respond to emails.

Emergency signs missing for months, the lift apparently not fit for use in a fire yet no signage. All of the basics missed for months on end and no one doing anything about it.

Scanlans make no effort to assist you as a leaseholder and only have their own achievements to comment on, which are few.

One good thing, they do know how to say they’re very sorry for the inconvenience...