Originally I scored them 1 as it was impossible to contact them. To be fair they eventually replied and sorted the error with the address and resent my order. I think they are quite new so I’l... Voir plus
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had a great experience with this website before however i have ordered and not yet received an update or estimated delivery… this is needed for thursday and first class is paid for… please advis... Voir plus
I got bottles opened, unprofessionally packaged, no smell in some of the fragrance oils. They don’t respond to the mails, even they don’t have a phone number to get in touch with!! Worst CS
I have placed multiple orders over the last few weeks - 5 or 6 now. Some big, some (probably annoyingly for them (sorry 😬)) very small. Every order has arrived well packaged and in good tim... Voir plus
Coordonnées de contact
Bartle House Oxford Court , M2 3WQ, Manchester, Royaume-Uni
- info@scentscientists.com
- scentscientists.com
4,1
Bien
60 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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AMAZING
The products and service are exceptional. Fast delivery. Great prices and extremely helpful communication. I highly recommend buying your supplies here. I'm definitely going to be a loyal customer.
17 mars 2023
Avis spontané
Great selection of Aroma chemicals
Great selection of Aroma chemicals, shipped fast. Great customer service
3 mars 2023
Avis spontané
Finest quality perfume molecules I’ve…
Finest quality perfume molecules I’ve ever used.
These products have improved my perfume making no end.
Not only the quality but the price is brilliant too.
I’ve used all of the perfume ingredient suppliers at one time or another but this company, Scent Scientists, are without doubt putting together the best quality collection of products.
Just before Christmas there was a Royal Mail strike which affected all Uk deliveries.
Elliot, the owner of Scent Scientists messaged me personally to reassure me that the order was on its way and was happy to issue me with a full refund of all products even though they would arrive a few days behind schedule!!
How’s that for brilliant customer service?
Thanks again Scent Scientists for a five star service and fantastic products ⭐️⭐️⭐️⭐️⭐️
Dennis Murphy Uk 🇬🇧
14 décembre 2022
Avis spontané
Scent Scientists are just the best…
Scent Scientists are just the best supplier for high quality perfume ingredients. I’ve been making fragrances for years and happened upon this company by accident. What a happy accident that was !
Great friendly service, fantastic products and prompt delivery.
If you’re a seasoned perfumer or just starting out please give these products a try. You’ll be delighted you did.
Thanks again ✅✅✅✅✅
4 janvier 2023
Avis spontané
The company is facing a nightmare with…
The company is facing a nightmare with royal mail!
I was mad at first with scentscientist. But this company is facing a real nightmare with the royal mail as they explained to me they lost all the packages and especially for the over sea ones! So I deleted my bad review and instead I’m writing this one because i don’t wanna destroy little businesses that facing problems they can’t control at the moment. I emphasize in a situation like that and I hope that others will too while reading this. I wish them all the best.
13 décembre 2022
Avis spontané
I Fully Support Scent Scientists
I previously wrote a review complaining about the customer service offered by Scent Scientists.
I had been trying to contact them re a missing order, had had no reply to several emails and they have no phone number. However!..since then I have been in touch with Elliot at the company who has been really let down by Royal Mail. They appear to have lost a shed load of his products and he is desperate to locate them. In the meantime he has been very helpful and given me a full refund which I will be using to re-order the oils I need.
Just to say I have ordered from Scent Scientists before with no problem and am still very keen to support their business. Thanks to Elliot, who is really worried about the impact Royal Mail has had on his company. Hopefully it'll all be ok.
17 janvier 2023
Avis spontané
Oud maleki With rose wardia 😍 very…
Oud maleki With rose wardia 😍 very hard materials to get in the UK, very pleased with these
14 octobre 2022
Avis spontané
I order some fairly recently and they…
I order some fairly recently and they were great. Well packaged, really quick delivery and beautiful scents. I'm not sure the company can help the post office losing the goods sent. Would definatly order again. Thanks
27 octobre 2022
Avis spontané
Great company and really friendly
Great company and really friendly . I ordered on the 23rd nov and the parcel didn’t arrive . I was then made aware that due to the Royal Mail strikes the parcel had been lost and I received an offer for a full refund or gift card for more than we initially bought, I chose the card and the order arrived writhing 2 days. Really strong oils and the essential oils are the best quality I’ve used in years
24 novembre 2022
Avis spontané
is this posible ?
order was placed and paid on 09.september.2022 but not delivered as of 28.november.2022,,tried emails and online chat but no help so far ...no published phone number to call . i started to wonder if they exist or if i became another victim of online scam.
UPDATE:
i'm writing again to inform everyone that i finally received an email regarding my order and it seems like an innocent mistake were made and i eventually received a full refund ....thanks to trustpilot and to Elliot from ES.
9 septembre 2022
Avis spontané
Réponse de Scentscientists
Hi there,
I hope it has been delivered by now. If not - please could you contact us on info@scentscientists.com - with reference to this & a full refund will be sent.
No smell No Response
No smell
No customer service
Ordered 4 scents
Only a faint smell on the copy of bacerat rouge.
The rest are just thick oil
Have emailed and messaged on insta
No reply
Quick delivery though
12 mai 2022
Avis spontané
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