Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It's such a relief to know I'm always going to have heating and hot water. I pay by direct debit and once every couple of months the i get a automatic top up of oil. Takes the worry of the blue flas... Voir plus
L'entreprise a répondu
Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... Voir plus
L'entreprise a répondu
Not able to order usual amount (that has been ordered for the past umpteen years). Told it went over my credit limit despite always paying bill on time and in full. Instead of getting delivery in 2 d... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Coordonnées de contact
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Royaume-Uni
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Always respectful and great care…
Always respectful and great care taking. Promo delivery. Kept in touch
3 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Easy to order online but invoiced me despite paying
Easy to order online, fuel arrived when they said
My only quibble is that I was then posted an invoice which showed amount owing despite the fact that when you order online you have to pay at the time. Get your facts straight before posting it out, absolutely pointless and a little stressful!
19 septembre 2026
Réponse de Scottish Fuels
We appreciate your feedback and are glad to hear your order process and fuel delivery went smoothly. We completely understand how receiving a paper bill indicating an outstanding balance for an item already paid for can be confusing and stressful. We are currently looking into our billing system to ensure statement accuracy and prevent this issue from happening again.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Guys from Scottish fuels arrive mostly…
Guys from Scottish fuels arrive mostly on time and are never fazed with dragging pipe up my drive.
Leaving paper work then Scottish Fuel send another email with price then send another email with credit balance ! Very professional/reliable Company. Thankyou
18 septembre 2026
Réponse de Scottish Fuels
Thank you for your positive review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
William
Sales person was very helpful and informed the exact date my delivery would arrive which it did.Good company to deal with
18 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Brogan Fuels go above and beyond to deliver in every way…
Brogan Fuels add a personal touch and outstanding customer service all round.
18 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful review. We truly apprecaite you taking the time to share your experience.
Kind Regards
Certas Energy.
Understanding good service.
18 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Good service but keep an eye on price
Good service, but frustratingly always more expensive than other providers. I have resorted to price checking each time before delivery which is a hassle I'd rather do without as a long standing DD customer.
4 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Staff was very helpful and oil received…
Staff was very helpful and oil received very quickly thank you
17 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with tyhe service you received.
Kind Regards
Certas Energy.
The staff are really polite and…
The staff are really polite and helpful. I have always been offered the best price for heating oil over many sites.
Many thanks!
17 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Always 5 star treatment…
It's such a relief to know I'm always going to have heating and hot water. I pay by direct debit and once every couple of months the i get a automatic top up of oil. Takes the worry of the blue flashing light on boiler.
3 septembre 2026
Réponse de Scottish Fuels
We're so glad to hear that our service provides you with such peace of mind regarding your heating and hot water. It's wonderful to know that our automatic top-ups are working well for you! Thank you for sharing your positive experience.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
As always my delivery arrived as…
As always my delivery arrived as planned .It was a different driver this time but he was polite ,pleasant and very obliging.
17 septembre 2026
Réponse de Scottish Fuels
Good morning. Thanks for taking the time to leave your review. Thank you for the kind feedback for the driver. If you require any further assistance, please don’t hesitate to contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
From initial phone call to order and to…
From initial phone call to order and to delivery excellent service thank you
16 septembre 2026
Réponse de Scottish Fuels
Hi Jeanette
Thank you for your wonderful feedback! We are so pleased to hear that you experienced excellent service from your initial call all the way through to delivery. We truly appreciate your kind words.
Kind Regards
Dave
Ease of ordering
Ease of ordering, kept me informed of delivery and any changes that happened. Staff friendly and helpful.
16 septembre 2026
Réponse de Scottish Fuels
Hi Teresa
We are so pleased to hear that you found the ordering process easy and that our team kept you well-informed throughout. It's wonderful to know our staff were friendly and helpful.
Kind Regards
Dave
Mary at depot is always helpful when…
Mary at depot is always helpful when ordering oil and delivery staff are always in good humour
16 septembre 2026
Réponse de Scottish Fuels
Hi Michael
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service from our team, both when ordering and during delivery.
Kind Regards
Dave
Completely painless experience
Everything just works - I get a message telling me that a delivery is scheduled in the next week or so. The delivery arrives and that's it done, I don't need to be at home, the driver knows exactly where the tank is 😀
2 septembre 2026
Réponse de Scottish Fuels
We are so pleased to hear that our delivery service is working so seamlessly for you! It's wonderful to know that our drivers are efficiently managing your deliveries and that you appreciate the convenience. Thank you for sharing your positive experience with us.
Kind Regards
Certas Energy.
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