Having been a loyal customer for many years I was badly let down over my last order. I was given totally wrong information and at least 3 false promises of deliveries and call backs. I will be changin... Voir plus
L'entreprise a répondu
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Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Voir plus
L'entreprise a répondu
Certas - Scottish Fuels, were kind enough to arrange a remote monitoring device for our fuel tank to automate further fills - so avoiding any angst over running low over the winter months!
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Coordonnées de contact
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Royaume-Uni
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excellent
6 k avis
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Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Staff was very helpful and oil received…
Staff was very helpful and oil received very quickly thank you
17 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with tyhe service you received.
Kind Regards
Certas Energy.
The staff are really polite and…
The staff are really polite and helpful. I have always been offered the best price for heating oil over many sites.
Many thanks!
17 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Always 5 star treatment…
It's such a relief to know I'm always going to have heating and hot water. I pay by direct debit and once every couple of months the i get a automatic top up of oil. Takes the worry of the blue flashing light on boiler.
3 septembre 2026
Réponse de Scottish Fuels
We're so glad to hear that our service provides you with such peace of mind regarding your heating and hot water. It's wonderful to know that our automatic top-ups are working well for you! Thank you for sharing your positive experience.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
As always my delivery arrived as…
As always my delivery arrived as planned .It was a different driver this time but he was polite ,pleasant and very obliging.
17 septembre 2026
Réponse de Scottish Fuels
Good morning. Thanks for taking the time to leave your review. Thank you for the kind feedback for the driver. If you require any further assistance, please don’t hesitate to contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
From initial phone call to order and to…
From initial phone call to order and to delivery excellent service thank you
16 septembre 2026
Réponse de Scottish Fuels
Hi Jeanette
Thank you for your wonderful feedback! We are so pleased to hear that you experienced excellent service from your initial call all the way through to delivery. We truly appreciate your kind words.
Kind Regards
Dave
Ease of ordering
Ease of ordering, kept me informed of delivery and any changes that happened. Staff friendly and helpful.
16 septembre 2026
Réponse de Scottish Fuels
Hi Teresa
We are so pleased to hear that you found the ordering process easy and that our team kept you well-informed throughout. It's wonderful to know our staff were friendly and helpful.
Kind Regards
Dave
Mary at depot is always helpful when…
Mary at depot is always helpful when ordering oil and delivery staff are always in good humour
16 septembre 2026
Réponse de Scottish Fuels
Hi Michael
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service from our team, both when ordering and during delivery.
Kind Regards
Dave
Completely painless experience
Everything just works - I get a message telling me that a delivery is scheduled in the next week or so. The delivery arrives and that's it done, I don't need to be at home, the driver knows exactly where the tank is 😀
2 septembre 2026
Réponse de Scottish Fuels
We are so pleased to hear that our delivery service is working so seamlessly for you! It's wonderful to know that our drivers are efficiently managing your deliveries and that you appreciate the convenience. Thank you for sharing your positive experience with us.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Satisfied customer
Always have found deliveries on time,and regular contact with Certas regarding my orders. Being on regular schedule means I never worry about my supply. Thanks
15 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Fast efficient service very reliable
15 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Oil delivered on day promised
Oil delivered on day promised. Friendly on phone when I made the order. Pity price is so high now
15 septembre 2026
Réponse de Scottish Fuels
We're so glad to hear your oil delivery was on time and our team was friendly. We understand your concern about current prices. We appreciate your feedback.
Kind Regards
Certas Energy.
Good communication prior to delivery
Good communication prior to delivery. Delivery driver, Stewart, was professional polite and friendly.
15 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Delivered within specified time frame
Delivered within specified time frame. Reasonable price
15 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Came when promised
31 août 2026
Réponse de Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
The oil arrives at 2 month intervals…
The oil arrives at 2 month intervals regularily and if I am out they know to open the gate.
27 août 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
The women in the office are always…
The women in the office are always lovely, what a difference that makes!
11 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Good company to deal with.
I like the way that you ca have a fixed monthly on direct debit, and also the fact that you receive notification if they think that you may be needing a top up of a delivery. I always need a 4 wheeler and they ca provide this service too.
12 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
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