Having been a loyal customer for many years I was badly let down over my last order. I was given totally wrong information and at least 3 false promises of deliveries and call backs. I will be changin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Voir plus
L'entreprise a répondu
-you keep delivering my oil and I will keep paying the bills. I dont need this nonsense rigmarole------------------------------------------------------------------------------------------------------... Voir plus
L'entreprise a répondu
Certas - Scottish Fuels, were kind enough to arrange a remote monitoring device for our fuel tank to automate further fills - so avoiding any angst over running low over the winter months!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Coordonnées de contact
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Royaume-Uni
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Good company to deal with.
I like the way that you ca have a fixed monthly on direct debit, and also the fact that you receive notification if they think that you may be needing a top up of a delivery. I always need a 4 wheeler and they ca provide this service too.
12 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
easy to order and came 2 days later
11 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Very helpful and friendly staff on…
Very helpful and friendly staff on phone answered all queries efficiently
28 août 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Oil Delivery
Process efficient in terms of delivery and timing. All went very smoothly as always.
10 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
New driver to Unst did fantastic job…
New driver to Unst did fantastic job well done
10 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your wonderful review. We are so pleased to hear that you found our service excellent from ordering to delivery. We really appreciate your feedback.
Best wishes,
Chelsea
Réponse de Scottish Fuels
Thank you for your wonderful feedback!
We're so pleased to hear that you found our service to be on time, courteous, and efficient. We truly appreciate you taking the time to share your positive experience.
Best wishes,
Chelsea
Prompt and efficient service.
3 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful feedback! We are so pleased to hear that you experienced prompt and efficient service. We truly appreciate you taking the time to share your positive experience.
Best wishes,
Chelsea
Very pleased with the service efficient…
Very pleased with the service efficient delivery drivers
27 août 2026
Réponse de Scottish Fuels
Thank you for your positive review. We are delighted to hear that you were pleased with our service and efficient delivery.
Best wishes,
Chelsea
Always great service
Always great service from ordering to delivery, been with Brogan fuels for 13 years and wouldn't change
9 septembre 2026
Réponse de Scottish Fuels
We are so happy to hear about your continued satisfaction with our service for the past 13 years. We truly appreciate your loyalty and kind words!
Best wishes,
Chelsea
All good when ordering
All good when ordering, I did mention that our tank level was very low, eventually got a delivery date which was missed, called back to find that my fuel had not been put out for delivery, then between then and actual delivery we ran out of heating oil resulting in an airlock in the system which was fixed at my expense also had to use immersion heater for hot water, also resulting in extra expense.
9 septembre 2026
Réponse de Scottish Fuels
We sincerely appreciate you sharing your experience, and we are truly sorry to hear about the significant inconvenience and additional costs you incurred due to the delayed delivery and subsequent issues.
One of our team will be in touch shortly.
Best wishes,
Chelsea
Fast efficient service
Fast efficient service. Good communication. Good competitive price.
9 septembre 2026
Réponse de Scottish Fuels
We're so glad to hear you experienced our fast, efficient service and competitive pricing. We appreciate your kind words!
Best wishes,
Chelsea
Great all round company
Reliable friendly service, best price in the area and a quick delivery after your order placed. I would highly recommend
9 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful review! We are so pleased to hear that you found our service reliable and friendly, and that you were happy with our pricing and delivery speed. We truly appreciate your recommendation.
Best wishes,
Chelsea
This company advises on delivery and…
This company advises on delivery and delivers when expected. First-class.
8 septembre 2026
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
A recent problem solved
Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an error and we agreed a way forward which I was happy with. You were understanding, professional and prepared to accept responsibility for what was a genuine mistake.
8 septembre 2026
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Anticipate fuel needs and top up tank…
Anticipate fuel needs and top up tank swiftly and efficiently. Discuss financial options if struggling to pay.
24 août 2026
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
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