I saw an advertisement on Instagram regarding the block out blinds so I gave them a call. Josh cam out and did the initial consultation and was so friendly and knowledgeable. We went ahead with the qu... Voir plus
L'entreprise a répondu
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Really good from first customer service call with Trish I think - she was a fantastic first touch. Sales consultant was friendly. Clear comms through every step including the production lead time. Ins... Voir plus
L'entreprise a répondu
RUDE MANAGEMENT! my son decided to go against all reviews and buy blinds from screenaway. after the consultation, he had some regrets as he was pressured into buying. he contacted screenaway to r... Voir plus
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Great experience dealing with screenaway from start to finish. Very happy with the end result! The only feedback I would have was to let customers know from the start it will be an extra cost to have... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ScreenAway retractable blinds
Coordonnées de contact
Australie
- screenaway.com.au
3,8
Bien
128 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worst company
Worst company ! Been waiting for my blinds to be installed since 2021. Bad communication between installer and office. I ordered 6 blinds. 1 was installed correctly, 3 incorrectly and still currently waiting on 2 to be installed. Have sent numerous emails and msgs to the office which they never answer any questions. They just simply dismiss my concerns. Such a rude and unprofessional company. Have heard from alot of others who have had really bad experiences. Such a shame because the good blind that I have is amazing just a headache trying to get them to fix my others. So overall the product itself if done correctly is great and true to their advertising. But a massive thumbs down to the company, installers and communication!
23 septembre 2023
Avis spontané
Réponse de screenaway.com.au
Hi there. If you would like assistance with this complaint, please email customerservice@screenaway.com.au
Thank you.
Really simple process, they do a great job
It was a really easy process… the sales person came, gave us a quote. Told us it was going to be up to 10 weeks. By week 4 they were installed and they look great. Pitch black, excellent for the kids rooms.
18 août 2023
Avis spontané
Réponse de screenaway.com.au
Thanks for the 5 stars
Arragonce to the max
Only gave 3 stars because of the product and the installer (who was the most pleasent part of the experience). Signed the overpriced contract on 18/01/23 and just installed today. Had to prompt them to get the check measure (a joke) done (2 week delay). No communication from the "service team" until I asked (05/03/2023) when installation was to take place. First booked installation (14/03/2023) did not take place because installer had to go home sick (again I had to ask when he didnt turn up). As I say installation took place today and although overpriced, am happy with the product. Thanks to Warren (installer)
17 mars 2023
Avis spontané
Réponse de screenaway.com.au
Thanks for the 3 stars
These guys are a BIG SCAM
These guys are a BIG SCAM.
They take your advance and then threaten you to pay penalties for things that you don't even know. They don't even have a office or a showroom for their product. They come to you with some samples which aren't manufactured by them and provide a very minimal quote to get the advance.
16 novembre 2021
Avis spontané
Réponse de screenaway.com.au
Hi there. If you would like assistance with this complaint, please email customerservice@screenaway.com.au
Thank you.
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