Selkirk Sport - PickleballAvis 

Update: 1 hour after I sent an email Selkirk solved the problem.

Samantha is the worst customer service representative that I’ve ever talked to. I bought a boomstick paddle from Selkirk which is essentially the most expensive paddle in the market right now.

I used a referral code when I purchased that gave me a $40 gift card. Right now I’m trying to spend another $120 dollars with the company buying a pair of shoes, but naturally I want to use the gift card to cover part of my purchase.

The problem is I can’t access the gift card and on shop.app it shows the gift card as delivered/fulfilled on the 17th.

So I called to check in what’s going on because I’ve never received it, long story short she basically told me there’s nothing she could do, that there’s no gift card, and for me to send and email to Selkirk and wait a week to 10 days for a reply.

That’s completely absurd. I heard Selkirk had exceptional customer support but that’s clearly not the case.

The immediate support and help with my issue was truly amazing!

Bought a Luxx Control Air Epic that arrived and lacked the pop of other demos I tried. I sent a message that it did not appear damaged, but just lacked the same power/pop. After several emails, sending photos, etc. they said I'd have to send the paddle in and wait 3 weeks for their review of the paddle.

This does not seem like good customer service to me.

Had an issue on two different occasions with a pickleball paddle and they replaced it both times. I have purchased many other items from them including apparel and shoes and all have been of excellent quality. They stand behind their products!

I was concerned about the turn around time on the boom stick because it just launched. I checked with customer service and it was shipped the very next day.

Easy to do! Great paddle. Very happy to be able to order extra paddles at a great price. I can’t keep up with the demand of people wanting to try this. Best response I have ever had with a paddle.

Quick response

Selkirk is so great to work with, nothing is complicated when I have to ask Selkirk a question. When ordering the process is simple and all products are great.

I love your products and the staff is awesome. However, if i cant het the product quickly or you are always out of stock i cant sell it. There needs to be a faster way for me to get and track my orders.

very helpful with warranty replacement and fast response time!

As always, excellent customer service. They are such friendly people at Selkirk.

The store employees filled out the warranty claim for me, showed me paddles I was eligible for, and helped me try out each of these paddles. It was really fun! I haven’t received customer service like this from any company lately!

Paddle was a $250 paperweight after just a few months. It’s warped and one big dead spot. Not to mention no grit. I contacted them to replace it under warranty and they tell me I have to pay to ship it to them so they can see if it qualifies for a replacement. If it doesn’t last any longer and they don’t back it up like they claim, might as well just use $50 paddles.

Selkirk was super supportive of our charity pickleball tournament and a true pleasure to work with. Thanks so much!

The Selkirk website is easy to navigate and well organized. The products are top quality from paddles to the apparel including the new shoes that launched in January of this year. I highly recommend Selkirk as a company and as a shopping experience.

Great products with reliable service and support

Excellent products, and superior support. Selkirk is the future of pickleball!!

As an advocate, Selkirk never disappoints with products and customer service. Can’t wait to try the new Eva Power!